Bad customer service , three people inside and I gotta wait for 10 minutes until somebody came up to me and told me if I need something

BUYER BEWARE!!! They deserve negative stars. Went in yesterday & asked for a very specific product. I also asked a lot of questions. The sales girl seemed half awake and very confused. It took her 3 times to count my change correctly. She said it was too early in the morning for counting. It was 11:15 AM. The product was in a glass case, she grabbed it, I paid for it and I walked out. I never even touched the product until after I was given my change. It was in very similar packaging to what I asked for so I had no reason to "research" the product in between the sales girl removing it from the glass case & my purchase before I paid for it (which was the "managers" rationalization) Got in my car to realize it was nothing at all what I asked for. What I was sold is in completely different category than what I asked for. When, actually, THEY DONT EVEN CARRY OR SELL the product I asked for and was sold, hence my request of a refund. I even offered to settle for some type of exchange, which was a met with a laugh. That's "against policy" as well. I go back to calmly explain and was immediately met with blame, hostility and unbelievable rudeness. It was shocking, really. There were 4 employees talking over the "manager", all telling me I was wrong. The "manager" had NO IDEA about the products her store sells. She made extremely conflicting statements & had to ask 3 different employees if they even sell it. And she had a horrible attitude. She was never kind, compassionate or sympathetic. she said the thing about researching your purchases & that it was an honest human error, oh well. This was a $110 error, not on my part. Yes, mistakes happen, but there are also exceptions to the rules. If your employee makes a $110 mistake and admits to it, it is not up to the customer to eat that money. You either return my money and take it as a loss or work it out w/ the employee that has no clue what she's selling, can barely keep her eyes open & cannot count out money. I asked to speak to the general manager and was told that it was her day off and that I could come in tomorrow. I've called twice, the reply is the general manager isn't in, she'll call you back... Nothing. in addition to the store taking advantage of me - they stole from me, lied to me and then made fun of me. I was so frustrated & upset in the aftermath, that I was sitting in my car crying and one of the clerks (long blonde ponytail) came out and waved and laughed!! WHY?! At this point, I know that I'm not going receive a refund or really anything from this review. But, I want the owner to know how their employees treat their customers. Shameful & an embarrassment to the term customer service. it is NOT OKAY for anyone to be treated the way I was. read more

I went into Mojo's to buy a banger and a can of butane. While knowledgeable, the staff was rude AF. It felt as though the two little older females may dislike the clientele they service. As a 60-something consumer of plant-based meds, I've felt that vibe before. After asking about a can of butane, and how many times it was refined (5X,7x, etc), I opted for just one can. Once at the register, the check-out clerk asked if I was getting the second can, as there was a BOGO deal. The clerk that took my items to the check-out clerk then barked back that I didn't want the free can. Which was odd, as I had never been notified that there was a BOGO deal on the item in the first place. The bottom line is, I won't be going back anytime soon... read more

Their cigars are not kept well in humidor and are far too expensive ! I either get my cigars online or I go to Vegas and s

Mojos. A place that supplies what you are looking for. Very professional. This shop does it perfect while following contradicting laws. This is the place to go if you are in St. George Utah. Thank you mojos! read more

They have a good selection of products but the staff is so RUDE. I've been in there a few times. And every time the girls at the register are rude and just always have a I hate to work here face. read more

So stupid. They won't even tell you the price of a carton of smokes over the phone. Then they demand to scan your personal ID to enter. Wtf kind of business practice is this?!? read more

The employees there are very friendly. I walked in and as soon as I walked in the lady greeted me scanned my ID and discreetly helped me with what I needed! read more

Usually don't leave reviews for places like this. I understand their no refund policy. But I feel like for customers that come in there quite often, should be allowed exchanges. Anyways I just bought a smoke buddy and I've never had problems until I take this red one out and I'm about to use it and I hear rattling. I shake it and these black beads come out everywhere. I mean I call the store not expecting much, but just praying hopefully I could exchange it, but it was an obvious no. For $26 and something that's not nicotine I was hoping again for a better outcome, and therefore my reason for being the rating it is. Thanks. read more

Mojo's Smoke Shop - Tobacco Shops Near Me - St. George, Utah

Thank you so much for putting aside two bottles of Amy. My husband said it was the best experience ever. I will be using you from now on. Thanks for being careful with your protocols and keeping your staff and clients safe. read more

No. Just, no. Very rude, unorganized, unwilling to make things right after attempting to return an electronic Vape that was literally broken right out of the box. Go to Cloud 9 or Mikes. Mojos is absolutely terrible. read more

I came here for a charger for my vape battery and Kelly was extremely helpful and nice. The shop was really clean and smelled terrific. I will definitely be coming back for all my smoke shop needs. read more

Had family from out of state come for a visit we purchased over $100.00 on a new Hookah set up with coals, hookah and flavors. Upon getting home and using the new set up I found that the flavors they sold us were 6 months past their best by date. I called Mojos to see what they would do to remedy the old tobacco/flavors and got no help with either the manager or the GM after talking with them. They gave me every excuse they could without making the situation right. I will never go back! I'd rather make the extra drive time to Mike's were the next day I purchased two flavors with best by dates set in 2021! read more

Mojo's Smoke Shop - Flavors bought at Mojos - Tobacco Shops Near Me - St. George, Utah

Best smoke shop in town hands down. Writing this review because i can't believe they have 1 star on yelp that's insane. People are helpful. They have a HUGE selection of everything you could imagine. I Literally can't go in and just get something from Mojo's, there's so much cool stuff to look at that i always find myself having to look around. Highly recommend. read more

Worst retailer of ANY KIND. not just tobacco products. VERY UNPROFESSIONAL. AND, they knowingly sell DEFECTIVE MERCHANDISE. And when you politely ask to get what you paid for, you get some bullshit excuse about how they don't do refunds or returns, BUT THEY WILL GIVE YOU AN INSIGNIFICANT DISCOUNT ON ANOTHER PURCHASE OF MORE OF THEIR CRAPPY PRODUCTS. You also get tons of attitude FOR FREE, just for being a customer. I totally deserved the owners attitude. What was I thinking. How wrong of me to pay for a product and expect that product to work. And when it didn't work, WHAT IN THE HELL WAS I THINKING, expecting this dipshit broke dick retailer to make it right. Times must be hard if you gotta screw over honest people to get by. Good job Mojo's. You suck. I will be sure to spread the word. read more

Poor selection of adult gifts and toys. The cashier with blue hair slipped her cell number to my husband when I wasnt looking. Apparently there's more to this shop than advertised online. read more

got a puff xtra from here not even 20 minutes ago, it had leaked all the juice into the bag & i called them to ask about retiring it, unopened but because i hadn't tested it inside the store they wouldn't allow me to return it, i found out later taking it apart to try & fix it that the battery had been destroyed. cheap & broken wasted my money & couldn't be refunded or get a new one. highly recommend vapor works or cloud 9 before going to Mojos. read more

i came to this location for a tongue piercing a few months ago. staff were friendly and laid back. my piercer was very friendly, she was also patient and explained everything to me. from what i could tell they were very clean and all tools were sterilized. the piercing was quick and then she gave me a brief explanation on the healing process and answered all of my questions. the only "downside" is that the piercing room is very tiny so i wouldn't recommend bringing friends along besides maybe one person :) read more

Best place to get piercings, i love the lady that does them and mine never got infected from them. It is a really good little shop and i love it!!! read more