We went here on a Monday when our district didn't have school. It was a little bit more crowded…read morethan I thought it would be. We got there around 1pm. It did clear out around 3pm. The workers varied from really nice and helpful to grumpy and appearing to hate their jobs. The place in general is a money pit, but I think you know that going into it. We happened to get in on a BOGO special. Otherwise the price seems crazy high. The roller coaster was one activity that seemed to be running very inefficient. It took forever for them to load the carts. They did jump workers around to different activities so everything isn't always open and the times posted didn't actually match up to when they were open.

After dinner, my buddy and I decided to go into Tom Foolery just to check out their arcade game…read moreselection. That's when we found out that for $30 you could get one hour of free play on non ticketed games. We bought one card and were able to play the Walking Dead rail shooter, the entire campaign of the Halo rail shooter, and some Cruisin' to wrap up the night. It was a Friday night, so they were pretty busy but it's such a huge arcade that it really never is a problem. The staff were all super nice and made me feel welcomed. There is a pretty great selection of games at Tom Foolery. I do wish they had an NBA Jam style arcade machine or more "mature" games like Halo and Walking Dead, but beggars can't be choosers. If you've ever wanted to just be a guy and run through full arcade game campaigns, the Tom's Power Hour deal is absolutely worth it. I will be back one day to beat the Jurassic Park campaign. RIYL: Arcades

Staff is friendly however the bowling lanes in the private room by the door are iffy. Twice now…read morewe've gotten the 2 lanes and there is no reset button. Once it got locked, we requested service which took plenty of time off our play time (NOT FAIR when you're paying by the hour!!). The other time, a ball was just rolled down which reset but unsure how it affected the score. Bumpers popped up unexpectedly for one player. Had to request they be taken down. The food is meh..... sliders, fried pickles (which are speared), egg rolls, wings, mozzarella sticks. Prizes aren't anything to play over. Variety of games to play though (similar to many other game venues). Do recommend laser tag! The set up is good. Two stories, high and low walls to hide behind. Tables can be cleaned more often but fairly clean overall.

I used to love coming here to bowl but the staff does nothing about disruptive bowlers. The last 3…read moretimes I have come here, there has been neighboring lanes with kids running around my lane and screaming the entire time. Every time I talk to the staff, they have an attitude and act like there is nothing they can do. Today, the customer rep (red and black spilt hair), shut me down the second I asked if anything could be done. I had to go back and forth getting a ton of attitude until they ask if I wanted to talk to them. Please see the video

I wish I could give a non-rated review because my issue isn't one that I really expect Austin's to…read morefix. So, the 3 stars is for the activities experience and not the allergen food experience. If I did rate the food experience, it would have been negative stars, but because I don't expect Austin's to fix it, I am not factoring that into the rating I am giving them. But, I want to write the review to let other gluten free patrons know not to expect any precautions to be taken when preparing the GF pizza. My daughter is 17 and asked for the GF pizza and asked if the cook could change their gloves. The lady said no and she also told my daughter it didn't matter anyway because they would not use foil under the pizza or a clean slicer. So the pizza may as well have been a regular one with that much cross-contamination. The other reviews I saw on yelp about the GF experience made us hopeful that Austin's actually tried. But, that's not the case at all. I have always told my daughter that celiac disease is her cross to bear and not to expect others to cater to her needs. It's always very refreshing to find restaurants that are 100% GF or that take precautions because we know how special that is, but for those that don't, we can't fault them for it because it's not anyone's duty to care for her but us. So, those are places we just don't go to. So, activities are 3 stars, they are average. And food, I did not rate. Those with celiac, eat before you go is my advice. They have huge signs outside that outside food and drink are not allowed. I don't know if they would allow anything to be taken in for those with allergies. It wasn't worth it for us to ask. My daughter went with a group and it was completely paid for, but we would never go back if we had to pay for it.

I truly don't understand why this place doesn't have a solid 5 star rating. We have been 3x…read morerecently (both on slooow days and when it's so busy the entire city seems to be there) and their device is always 100% on point. Their packages are a great deal, you can eat and drink all day (great for the kids to pop in and get a drink or snack when needed and go back out. The salad bar alone is enough reason for me to go back to eat there. Everything was fresh and crisp on the salad bar. The pizzas and other food were replenish non-stop and it was always hot and fresh. They always had cups, ice, and drinks available. I am serious. I'm picky and I can't think of something to complain about here. The rides are always a hit with the kids. Mine will spend 8 or 9 hours there - happily. My husband joked that it should be a place for summer camps. 4 of our group didn't want the buffet and got burgers and taquitos from the restaurant. my husband is quite the food snob and said that the burger was awesome and gave me a bite. I agreed. The bacon was like a thick cut slab of pork belly. If I didn't enjoy the salad bar so much I would definitely get the burger, but I can have the best of both worlds and eat some of his next time. Their inside arcade has so many options and the games all work. I'm just so grateful that this place exists. Austin's management - you're doing an incredible job. We are fans!

An outstanding experience!…read more My family and I came for a birthday celebration and had an AMAZING time! Check-in was easy and effortless with the kiosk. Even our bracelets printed at the same time from the kiosk. The room was spacious and clean, located halfway down the hallway, which we loved because we avoided the elevator traffic noise. The food was very pricey and pretty basic. Once we ate, we headed to the park, which was an experience! The lazy river was a nice pace and the temperature was perfect. The rides were lots of fun and the lines weren't long at all. We also explored the adults only area, which was the cherry on top. It was quiet and the drinks were excellent. Overall we LOVED our experience and can't wait to return.

Our Texas Girl Scout troop was planning an end of the year large group trip and intended to book…read more20-25 rooms through Kalahari group sales, with approximately 50-60 people participating. Unfortunately, the experience was incredibly frustrating and disorganized. Our point of contact was Jeselle Corpuz. For over a month, we were repeatedly told by Jeselle they were "working on our group rate," yet they still expected our group to commit to staying there without knowing the actual cost. We would receive emails at the end of the business day with no new information -- only that they were still working on it. Keep in mind, this was coming from the manager of group sales. We emailed several times and rarely received responses. We also left multiple voice messages and never received callbacks. We even contacted corporate, only to be referred back to the same person who had been unhelpful throughout the process. Communication was slow, unclear, and lacked professionalism. After waiting weeks with no concrete answers, we finally decided to move our troop's trip elsewhere. We ended up booking another waterpark, reserving a different hotel, and even adding another group activity -- all with far better customer service and much quicker responses. It was especially disappointing because our Girl Scouts voted for this as their end-of-year trip. We were prepared to bring not only the girls, but also their families -- which would have meant a very large group and significant business for Kalahari. Unfortunately, the lack of competence, communication, and ability to provide even basic information made it impossible to move forward. In my 10 years of planning end-of-year troop trips, this is the first time we have been unable to give the girls the trip they requested and voted on. Over the years, we've successfully planned trips to Great Wolf Lodge, Epic Waters, Jellystone, SeaWorld, the Fort Worth Zoo, NASA, Moody Gardens, and many other destinations, and we have never experienced such a frustrating and poorly managed booking process as we did with Kalahari.

First and foremost: park is 4-5 star. Chloe get 5 stars and more, she's awesome…read more 1 star: cleanliness. First ones in on Sunday morning and everyone was immediately sticking to the floors. The floors hadn't been mopped. Old food and sticky drink spills on the trash cans near birthday areas at opening. Fronts of trash cans were filthy, didn't want to push them open to throw stuff away. 0 star: operations manager. Staff told me on phone I could bring only cash to pay for balance of a birthday party. Ops manager insisted on interrupting me when I wasn't speaking to him at the counter when i questioned being demanded of a credit card. He was being short and dismissive. After cutting me off more than once I told him I wasn't done speaking and he says "don't threaten me". That little line has one purpose: shift blame and responsibility away from your staff and onto me, the payng customer. All this is taking place in front of my grandson, the birthday boy. That ops manager can hide behind his retail "get out of jail free" line. He can insult me in front of my grandson because i don't want to ruin that 8 year old boy's birthday party. So what can i do? I'll be sure to share this story on every online review platform I can find, as often as they'll allow it, and keep the story fresh out there. That's what I can do now that the party is over. You can take that to the bank.

The go karts were the only reason this place was worth visiting. Everything else was pretty…read moredisappointing. Go only when it's not busy because the staff really lacks a sense of urgency and service slows down badly during peak times.

We've been here so many times now~ I recommend to buy the membership if you live close by or plan…read moreto come at least 3-4 times during the season, it is about $80 and the person who buys it needs to present the ticket every time, so be mindful of that. Really nice ride through the lights, just consider it's smaller than the Parkway at COTA. Still beautiful and delightful!

Tonight, we discovered the Light Park near Dell Diamond. It is a drive-thru light show that…read morecombines music and lights into one unforgettable experience. The Light Park at Dell Diamond delivers a memorable light show that is ideal for families, date nights, or anyone enjoy lights of the holidays. It is a mile-long drive through millions of synchronized lights. You will drive through a long light tunnel, which is exciting and a little scary simultaneously. There are a number of installations that will delight you and absolutely captivate you. It might give you a bit of sensory overload, in a good way. Prices start at $29.99 per vehicle but can increase depending on the number of add-ons you choose. An unforgettable, delightful experience...