After a couple of days trying to get up with tech in the Windsor, NC area, He didn't call me back for 2 days. I finally got him to come out. He gave me an estimate and had me sign a contract for a year. He left with the understanding he would call me Monday to set up a time for spraying. Here it is , Wens. No call from him. I called the office and spoke with receptionist..she's so nice. I shared my concern about not receiving a call back from tech Gary. This company is more expensive than others I quoted, but I believe in doing business locally if you can. Usually you get better customer service and it helps your community. Finally I receive a call back from Gary and his attitude was he didn't know when he could get out to my house. He was too busy. Too busy? Really? Maybe I'm wrong, but to stay busy you have to have customers. To have customers you need to treat them with respect. He suggested I try to get someone else to spray for me. So wish I could have dealt with the guy Mike I spoke to at first. Needless to say I am not recommending Falcon. I'm choosing another company they can get to me on Monday. Sorry you lost me and my other 4 rental properties in this area. I was a guaranteed 5 house yearly contract. read more