There are many good electricians in the Tri-cities but I was extremely pleased with the latest work…read moreof Ken Dyer of S & K Electric. He was fast, efficient, and reasonably priced. I had never dealt with Ken before this recent emergency at my rental property. Ken identified and solved the problem with great speed so my tenant and I were both happy. He even gave me advice for avoiding future issues and this saved me a fortune. The man's a genius!

When you call Bruce Heating and Air they tell you $99.00 to look at the problems I was ok with that…read moreand $127.50 hr. to repair the unit plus part I was ok with that. When the person came to fix the part. He told the just charge for the Thermostat was $333.00 installed and can buy that same Thermostat for $89.00 any place. they tell you one thing and charge you another price. I did call management, and he said that was a fair price, hung up.

If I could give them less than 1 star I would. I am completely disgusted with Bruce Heating and…read moreAir. Three years ago I spent almost $6000 on a new 2 Ton Lennox Heat Pump system for my rental property in Kennewick. Two weeks ago my tenant called me and said the unit doesn't cool, so I called Bruce Heating and Air to have them check on the cooling issue since they're the one that installed it. Their technicians showed up to my property and took few minutes before he found a blown fuse, then the misleading diagnosis started in less than 10 minutes. He said that my compressor is shorted to ground and a $1225 replacement is needed. He installed a new fuse, flipped the disconnect switch and unplugged the compressor so no one attempt to start the unit. I was also told that if I plug the compressor and close the disconnect to get the equipment running, the fuse will blow out immediately. This statement was also confirmed by his service manager, verbatim. I was a bit suspicious to the diagnosis from speaking to the technician by phone about the issue, so I called Jacob and Rhodes recommended to me by an extended family member for a second opinion, and what a difference did that make. Jacob and Rhodes technician came out and diagnosed the issue for free and he said the compressor is fine, it was the fuse that was blown out and that's it, turned it on and the unit still running 7 days later, no fuse was blown immediately like stated by Bruce Heating and Air tech/Service manager. OMG, I was going to be out $1225 for misleading and confusing diagnosis, I was even charged $107 for this poor diagnosis by their technician, which I will not pay. I will also fight for the $215 charge for their yearly service agreement that hasn't been utilized yet from 5 days ago. I will NEVER EVER call Bruce Heating and Air for anything and will avoid them at all costs due to their vague business practices. Here is the diagnosis from both vendors, I'm definitely staying away from Bruce Heating and Air and for sure signing a new yearly service agreement with Jacob and Rhodes. Here is Bruce Heating and Air diagnosis, Who I will NEVER USE AND DO NOT RECOMMEND. 3/18/2024 - met tenant on site. At arrival I found no AC due to grounded compressor blew out disconnect fuses. Contacted homeowner and quoted flat rate warranty compressor replacement unless extended labor coverage was purchased. At this time the compressor is unplugged. Here is Jacob and Rhodes diagnosis, WHO I HIGHLY RECOMMEND. 3/22/2024 - Second opinion. Please check compressor to see if it's shorted to ground, customer had fuse blow earlier, another company replaced fuse, left disconnect off and also left compressor plug off. Arrived on site and checked to see if compressor was shorted to ground, performed meter test and found compressor not shorted to ground. Reconnected compressor electrical plug to compressor and checked compressor windings, windings ohm out good. Dual capacitor test ok at 34.3/4.8 mfd - rated 35/5 mfd, still ok. Contactor contact points are ok. Restored power to unit and test run from room thermostat, compressor turned on and unit began cooling. Compressor amps 4.5 amps. Switched into heating mode and verified reversing valve switching. Unit is back up and running.

This is a wonderful company! The owner really cares and will go the extra mile to help you. I had…read morea problem that I thought maybe electrical, he came and checked everything out and it was not electrical. Once I knew it was not electrical I kept looking and found it the next day, it was a chair pad that was releasing chemical toxic fumes, I removed it and the fumes and smells were gone within a day.

Poor follow through ,refused to fix issues that arose after completion. ( dryer tripping…read morebreaker,missing outlets,items that worked before and now didn't) refused to repair without additional charge, also beware of tailend charging. I will never use again and wont recommend.

Nicholas arrived at the correct time and did a thorough job of tracing the wiring. He found the…read moreproblem and corrected it. He explained every step he was taking and i was very impressed with his professionalism He was courteouse and did an excellent job. If I ever have need of an electrician, I am going to call him first. I rate his work as excellent. 10 out of 10!

He did not show up or call for the appointment we established…read more Save the disappointment and use an alternate electrician.

Sagetree came out to make a repair to my pantry light which was damaged by my alarm installer. I…read morewas supposed to get 3 estimates before the alarm company would reimburse me. I don't have time for that. I called Sagetree because they wired some new houses in my neighborhood. I called one day and the next day the crew was out to fix my pantry light in less than 1 hour. They were so efficient, helpful, timely, and very reasonably priced. I would hire them again and highly recommend them. The office staff is helpful and called me twice to get an appointment set.....so quickly. Hard to find service like this anymore!

We had Sagetree replace our residential electric panel this past month. We found them to be very…read moreprofessional and they did outstanding work. I highly recommend them. Christie was easy to work with, great at communicating and getting the work scheduled. Thank you Sagetree!

They are amazing! I have used them several times. They come out right away and have always been…read moreable to fix the issue.

Tim came out on New Years Eve and promptly assisted me with some lighting malfunction...He was…read moretimely and through in his solution to my problem....I highly recommend Brashear's and their competent technicians..

I had leaking pipes to my hot water heater . And was so nervous about calling a plumber due to…read moreprice gauging and horrors of what I had gone through with Campbell and Campbell and three other companies. Who left all my repairs needed undone while billing me for simply hosing off my air-conditioning unit and replacing two screws for a huge amount of money and leaving my pipe with the gaping hole not repaired . Dave showed up promptly, did excellent work , lightening fast . And I was shocked at the honest price. I trust this company . As a single woman I often get ripped off . But I have regained my confidence in a Plumbing Company . And from now on I will use Fusion . They are dependable , honest , time conscious, reasonably priced , and respectful. So respectful unlike Adrian's Plumbing . Adrian installed my shower head the wrong direction, did not install the roofing vent to the rough in piping . And he was paid in full , shouted at me when I asked him to make time to correct issues . Sadly it ruined the look of my bathroom remodel . Fusion is the way to go . Get it done right the first time, with hard working respectable persons like Dave and his employees.

Great work, finished on schedule, good quality work, reasonable & affordable prices, great work…read moreattitude & appearance. He fixed, installed & rerouted water lines. I highly recommend this company.

I would never have this company come to your house. They send somebody and then he sits around and…read moredoes nothing for 2 1/2 hours. . Had to call the Benton PUD to come out and do it because they couldn't and still charge me $500 for absolutely nothing.

Asked for a consultation over the phone - which is free. Just got a bill for close to $300 worth…read moreof "labor" for an apprentice and a journeyman to do nothing more than provide a consultation. Called the company and the receptionist got snippy with my wife over the phone, basically calling us liars. She asked to speak with the OWNER, who had to be explained the situation like a child, because he too was being a baby about doing THE RIGHT THING. At the end of the conversation he said "I guess I'll waive the fees", and then hung up on us. This is the worst impression and service. So much so that I downloaded Yelp after not using it for years, just to share our experience. Shame on this company.