I would never have this company come to your house. They send somebody and then he sits around and…read moredoes nothing for 2 1/2 hours. . Had to call the Benton PUD to come out and do it because they couldn't and still charge me $500 for absolutely nothing.

Asked for a consultation over the phone - which is free. Just got a bill for close to $300 worth…read moreof "labor" for an apprentice and a journeyman to do nothing more than provide a consultation. Called the company and the receptionist got snippy with my wife over the phone, basically calling us liars. She asked to speak with the OWNER, who had to be explained the situation like a child, because he too was being a baby about doing THE RIGHT THING. At the end of the conversation he said "I guess I'll waive the fees", and then hung up on us. This is the worst impression and service. So much so that I downloaded Yelp after not using it for years, just to share our experience. Shame on this company.

My experience with Total Energy Management was 5 stars. Rowdy Yates, the Home Comfort Specialist…read morewas highly professional and walked me thru the process of getting a new HVAC system. He even made sure I had a temporary window unit to use. The entire installation team was top notch!!

After 100+ degree day, we woke up to no cool air. Called the office when they opened at 7:30 AM…read more Scheduled us in and Gonzalo was at our house by 10:30. He was very pleasant and apologized as he had gone to the wrong house. Fixed our problem as it was a dual capacitor and not too expensive. Within one hour it was up and running and we are cool again I would recommend this company to anyone. Thank you Gonzalo and TEM!

I own a small business in my home and needed an electrician to put in an outlet…read more I had my appointment scheduled for 2 weeks and was very clear that my schedule was not flexible, I took the entire day off and needed this service for equipment that was going to be used later in the week. 15 minutes after they were supposed to show up, I got a call saying that due to "unforeseen circumstances" the tech called out and they needed to reschedule. The receptionist was very fake in her concern and didn't offer any help. I had to call another company last minute to get what I needed. They didn't care that I lost out on a full days work, they didn't care that I needed the work to be done today and they offered no other solution for today. They are not reliable and I will not be using this company

Matt & his gang responded in a very reasonable time for a quote. Actually showed up & email quote…read morequicker than others. I responded back within a day and the work was completed about 4 days later. Looks great and cleaned up after the project was completed. Thanks again!

I called Sagetree Electric to come and run a new dedicated circuit for my microwave. The person I…read moretalked with when I called was very friendly and an appointment was set up for someone to come out and take a look a couple days after I called. Mike came out and gave me the rundown of all that would be involved and what some of the potential "unknowns" might be. He was very knowledgeable and patient, allowing me to ask many questions. He quoted me a very reasonable price and was even able to send a crew over the very next day to do the work! He also had no problem with the "while they're here, can they also fix this" request that I had. The two guys that came out (Brad and Devon) were great. They worked hard and were so careful to not make any mess. I really appreciated their work ethic and pleasant personalities. I am a very pleased customer and would recommend this company to anyone! Thanks, Sagetree.

Sagetree came out to make a repair to my pantry light which was damaged by my alarm installer. I…read morewas supposed to get 3 estimates before the alarm company would reimburse me. I don't have time for that. I called Sagetree because they wired some new houses in my neighborhood. I called one day and the next day the crew was out to fix my pantry light in less than 1 hour. They were so efficient, helpful, timely, and very reasonably priced. I would hire them again and highly recommend them. The office staff is helpful and called me twice to get an appointment set.....so quickly. Hard to find service like this anymore!

This is an unfortunate review. I was contacted by Matthew on a Sunday morning who responded with a…read morefair price and asked some good questions. I responded on, sent pictures of the job site, and asked a couple of follow on questions. No response. I waited 3 hours in case he was on a job and asked for status, I got a very curt "I am spending Sunday with my family" response. I explained through my teeth that you always explain the status to a customer, and don't go dark on them. And when you do respond don't be rude. No apologies, in fact I was told that this was an appropriate response to my bothering him. WTH? Who contacted who on a Sunday?

I had 3 recessed lights replaced with bulbs that were supposed to last a lifetime…read more The first one went out after 12 months and it took me 6 months to have it replaced. The second one went out 6 months after that and another 3 months to have it replaced. Mathew did replace the switch for he thought that could be causing the issue. The third light just went out 3 weeks ago and so far I have not heard anything from Mathew.

I can't say enough about Eric Klassen at Falcon Electrical. He put in our Tesla charger in our…read moregarage. He quoted us the same amount we saw online, but after the job said you know this wasn't very hard because of the location and gave us some money back. What, who does that! Next hired him to install some bathroom fans. He cleaned one, fixed another and said we only needed to put in two and not four. Very honest, great work and reliable. Huge thank you Eric!

Eric did an amazing job! We have a new house and after living in it for a year, realized there were…read morea few more electrical outlets, lights with switches, and fans we wanted to add. We also had Eric and his brother run electricity to our 12x14 shed. All of his work was so impeccable! It all looked like it was originally built into the house! He pays attention to every detail. I cannot stress enough the quality of his work! I have recommended him to several friends and coworkers and they have all had the same experience. If you are looking for an electrician, don't hesitate to give your business to Falcon Electric. He is very fair with his pricing and is one of the most honest professionals we have ever hired. Help support our local small businesses!

I had a broken water pipe under my house. All Set Home sent a plumber right away. Eibher Sanchez…read morequickly found the issue and what was needed to make the fix. He was very kind and made a stressful situation better. I cannot express how grateful I am for the service provided!

Mark provided quality service from start to finish. He was quick and precise with his work and…read moreupfront about costs. When I had questions and needed recommendations, he was knowledgeable and friendly. He upgraded our dining room lights, put can lights in all of our rooms- even the bedrooms. What a difference!! Upgraded fans and plugs. Made sure our breaker box was up to code and safe. He checked on our air conditioning system that severely needed a filter change! Can't say enough good things!

When you call Bruce Heating and Air they tell you $99.00 to look at the problems I was ok with that…read moreand $127.50 hr. to repair the unit plus part I was ok with that. When the person came to fix the part. He told the just charge for the Thermostat was $333.00 installed and can buy that same Thermostat for $89.00 any place. they tell you one thing and charge you another price. I did call management, and he said that was a fair price, hung up.

If I could give them less than 1 star I would. I am completely disgusted with Bruce Heating and…read moreAir. Three years ago I spent almost $6000 on a new 2 Ton Lennox Heat Pump system for my rental property in Kennewick. Two weeks ago my tenant called me and said the unit doesn't cool, so I called Bruce Heating and Air to have them check on the cooling issue since they're the one that installed it. Their technicians showed up to my property and took few minutes before he found a blown fuse, then the misleading diagnosis started in less than 10 minutes. He said that my compressor is shorted to ground and a $1225 replacement is needed. He installed a new fuse, flipped the disconnect switch and unplugged the compressor so no one attempt to start the unit. I was also told that if I plug the compressor and close the disconnect to get the equipment running, the fuse will blow out immediately. This statement was also confirmed by his service manager, verbatim. I was a bit suspicious to the diagnosis from speaking to the technician by phone about the issue, so I called Jacob and Rhodes recommended to me by an extended family member for a second opinion, and what a difference did that make. Jacob and Rhodes technician came out and diagnosed the issue for free and he said the compressor is fine, it was the fuse that was blown out and that's it, turned it on and the unit still running 7 days later, no fuse was blown immediately like stated by Bruce Heating and Air tech/Service manager. OMG, I was going to be out $1225 for misleading and confusing diagnosis, I was even charged $107 for this poor diagnosis by their technician, which I will not pay. I will also fight for the $215 charge for their yearly service agreement that hasn't been utilized yet from 5 days ago. I will NEVER EVER call Bruce Heating and Air for anything and will avoid them at all costs due to their vague business practices. Here is the diagnosis from both vendors, I'm definitely staying away from Bruce Heating and Air and for sure signing a new yearly service agreement with Jacob and Rhodes. Here is Bruce Heating and Air diagnosis, Who I will NEVER USE AND DO NOT RECOMMEND. 3/18/2024 - met tenant on site. At arrival I found no AC due to grounded compressor blew out disconnect fuses. Contacted homeowner and quoted flat rate warranty compressor replacement unless extended labor coverage was purchased. At this time the compressor is unplugged. Here is Jacob and Rhodes diagnosis, WHO I HIGHLY RECOMMEND. 3/22/2024 - Second opinion. Please check compressor to see if it's shorted to ground, customer had fuse blow earlier, another company replaced fuse, left disconnect off and also left compressor plug off. Arrived on site and checked to see if compressor was shorted to ground, performed meter test and found compressor not shorted to ground. Reconnected compressor electrical plug to compressor and checked compressor windings, windings ohm out good. Dual capacitor test ok at 34.3/4.8 mfd - rated 35/5 mfd, still ok. Contactor contact points are ok. Restored power to unit and test run from room thermostat, compressor turned on and unit began cooling. Compressor amps 4.5 amps. Switched into heating mode and verified reversing valve switching. Unit is back up and running.