When I first logged on to faithfulbrows.com There are many appointments available Which is why a scheduled mine 2 days later. Imade my appointment via online Thursday July 30th The appointment was scheduled for August 2nd at 10:00 a.m.. I sent an extra email because I realized that my telephone number was incorrectly put into the system and I wanted them to have my the right #.
No one ever responded to my email, however I also sent the same message via Instagram. Faith got back to me and responded quickly asking did I receive an email from her. When I said "no" she said that she thinks I need to reschedule because the appointment was booked twice for 2 people and my name was 2nd Which would mean i would have to reschedule. She asked if there were any days I would prefer I told her anytime. she offered August 6th @7pm which i thought was a rather late time. Also when I went back to double check the time and dates, they had all been removed from the site. Like I was crazy lol
This was ironic because when I scheduled my appointment, There were several dates and times available, however when I went back after finding out she was double booked I realized she had removed every appointment,
until the 6th lol At that point I was irritated and asked for my money back I told her that there was nothing on the site that showed how to get your money back or how to do a refund. she said I would have to wait until my account actually cleared and that I could come to her place of business and pick up my money at ANYTIME lol At that point I was just annoyed. I set up a time with her @9 a.m. Saturday morning. She then asked if I could come closer to 10 o'clock so I told her sure I will be there at 9:45a (Even though she said any time)
I showed up this morning at 9:30. I knocked on the door. she answered. she was very dry! not friendly at all! never apologetic! Never offering to still make the appointment happen lol just rude. No customer service skills.
She asked to see proof in my account that the money cleared. So I let her know that the money should have already been in her account, if it cleared to take it from my account! lol she said it would take a couple of days so I literally showed her My cell Phone bank app, the proof that the money had cleared! she handed me my $75 deposit back and I left!
last we are in a pandemic and there were no cars in the parking lot (all other businesses were closed) there were no open businesses except hers which looks like she just might be shady!
The only thing that was successful with her giving me back my $75 down payment. After showing her proof that she actually took my money. I would not recommend this business! read more
