Strong start, but long-term service became unresponsive and program-driven ---------------------------------------------------- I used Fairway Green for several years, and to be fair, the first couple of seasons showed real improvement in my lawn. Over time, though, the experience shifted from attentive service to what felt like a fully automated program. For the past two years, I made multiple requests to have someone come out and walk the property with me to address specific weed issues and overall lawn health. Those requests were never followed up on. On the occasions I was home during service visits, I spoke directly with technicians. Each time, I was told the issues I pointed out were already being handled as part of the standard program. Unfortunately, the results didn't reflect that, and there never seemed to be any real diagnosis or adjustment--just the same preplanned treatments. The biggest concern for me was the complete lack of communication. When I submitted a cancellation through the customer portal, there was no response--no confirmation, no follow-up, and no attempt to understand why I was leaving. The service simply stopped without acknowledgment. That final interaction told me everything I needed to know. This operates as a sales-driven program, not a service-driven partnership. If you're looking for a set-it-and-forget-it lawn program, this may be fine. If you expect responsiveness, accountability, and a willingness to actually evaluate and adapt to your lawn, that was not my experience. read more

Keep the Ring or cameras active with this group. Didn't return my call, had to follow up a second time. They charged my account after saying they wouldn't. I cancelled the service and my bank has stopped any payments to them. I gave this company a second chance. They fouled that up again. You can do better for lawn service. They are probably cheaper for a reason. They get one star for the nice lady who answered the phone. JMHO. read more

In April, I pre-paid for a full year of service, to take advantage of a discounted rate. When I signed up and paid, I was told a technician would be out within a week to begin services. This plan included six lawn treatments, and according to the company's website, these treatments are supposed to occur every 6-7 weeks. That did not happen. The first treatment did not occur until late May, nearly a month later. After that, more than 8 weeks passed without service. I called to follow up and eventually received a text message from technician Brandon stating that he would be out the next day. No one came. After multiple follow-ups, he finally came on July 17. Since then, more than 11 weeks have passed (today is October 1) with no further service. My repeated calls, voicemails, and attempts to contact the company through its customer portal have gone unanswered. Fairway Green Lawn Care continues to fail to provide services within the timeframes it promises both on its website and in its communications with me. Proper lawn care requires consistent and timely treatments, which I did not receive. Save yourself the headache and find a more reliable lawn care company, because this one stinks. read more

They applied preemergent in the early Spring and my lawn saw a 50% regrowth later in the summer.

I will start this saying that our yard looks much better - but it wasn't hard to make it look better! We got the service for the weeds in the bed (yes they talked me into it) - as I walked around the yard two weeks ago I saw that nothing had been done. In fact, some briar type prickly weeds were up to my waist, and are now up to my eye level. When I called to ask about this, I was first asked "are they really waist high?" Really? Well, after the call I went out and they were actually mid body high ... higher than the waist that Scott was questioning. He said they were doing a treatment last week and would take care of the beds. I called today (a week later) to indicate that none of the weeds in the garden were browner or looked like they were "dying" - to which he took a second and said "your next treatment is scheduled for 2 weeks". WHAT? I said, you didn't do it last week? to which he replied no. Since they're so tall I have to cut them down, etc. I asked why two weeks ago he didn't say this, to which he said "I don't know who you talked to, probably not me." Yes, I asked for you. It was you. From asking me "is it really waist high", to this, I'm looking for alternatives to them. read more

Results were good for 9 of 10 years, but something changed in 2025. Observed tech skippimg fertilizer on 2 strips of lawn and not spraying any post emergent as indicated on invoice. Tech was at our house for less than 7 minutes. Tried to address with customer service and management and they were unable to address the issue. Friend who recommended Fairway Green 10 years ago also has weeds in yard so do not think my situation is unique. I would look elsewhere for lawn service. read more

They used weed killer on the ground cover I had been growing for several years. They apparently give no training to the people they hire so they can differentiate a specimen plant from a weed. read more

I cancelled service in 2023, then they charged me in 2024 when no service was provided. To avoid trouble I paid them and requested cancellation again, the lady said it was cancelled. Now in 2025 again I got no service provided, and they say I owe a bill for services provided, when nobody came do anything. Absolutely no control! read more

Two stars for the excellent job Anderson did every time he came, zero for customer service. Hired them last year and paid upfront for the year. Anderson would call and show up as planned. For one of the applications they sent someone else who missed 300sf of lawn on the left of my driveway. If I didn't have cameras I would have never known, I requested Anderson and he came the very next day. Before I went to Florida for part of the winter I called and asked when was the next application, she told me March so when I came back March first there was the invoice on my door for the application they had done in February. I paid them and I shouldn't have because the back yard never recovered. See first picture taken in early May. By then everyone's lawns were green. while mine looked more like a muddy field with about one bermuda root every 10 inches. It was dead not dormant! I requested to speak with the manager and after I explained the looks of my lawn he told me my bermuda was still dormant without even volunteering to take a look before making an assumption and then what was even more aggravating was that in his quest to get me off the phone he said "you are a smart guy! you can google and see about dormant bermuda" I had only explained how it looks and he again said "I am only answering your questions" I hadn't ask any questions! He sent someone else when I insisted to have someone take a look. The person said "some will come back". With only that much live bermuda spread apart so thin and with the rain we had in May erosion was changing the landscaping of the muddy field so 4 days ago had new bermuda sod installed after paying over 1500 second picture. Maybe I should have kept doing my own fertilizing instead of hiring them last year. I realize everyone's experience is different but I would have expected more courtesy and the will to at least attempt to fix it instead of blaming it on the weather without even looking to see what the problem was. Not dormant like you said, it was dead, sorry you are too busy to take care of your disappointed clients. I wont call you ever, I will goggle my concerns but not even google will know what product you used to kill my lawn read more

Fairway Green - dormant or dead? - Lawn Services Near Me - Raleigh, North Carolina

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They did a poor job of applying pre-emergent to my yard in the Spring of 2022. They applied two applications. When the weather warmed up I had poanna and Dallis grass throughout my back yard. After leaving numerous voice mails, two weeks later some called me back. There was nothing they could do because it was already past the application time for pre-emergent. The area manager would not meet me at my home to review the condition of the yard. He recommended I use a hammer claw to pull up the dallis grass. Why would I do that? I paid you over $160 for pre-emergent. I canceled their services for my yard. I thought I was through with them. Then they show up in Sept 2022 to apply another treatment. I called left message, to tell them I cancelled the service. Waiting to hear a response. read more

I've had their service for approx 6-7 years. I have a plan where they come out 6 times a year. I've noticed they seem to be slipping in their quality. I've had to call once this year as they seem to miss approx 10-20 feet on each side of my yard approaching the neighbors so I have heavy weed coverage. So I'm in May and they have already been out 4 times. I was nervous to let them aerate my yard after them hitting my fence twice a couple years back when they aerated. They had a manager call me and assure me it would t happen this time. Well they weee scheduled to come out today and when I called they said they didn't see my appointment. And then a higher person came on said they have me for tomorrow because storms coming thru. Which one is it? I'm slowly losing confidence in them. I'm working from home today because I had the appointment today and wanted to make sure they didn't hit my new vinyl fence. Wasted day. Getting close to giving someone else a shot read more

I paid a lot of money to treat poa annual and to treat dirt which they believed needed fungicide treatments. Everytime they treated, it rained afterwards and it all washed away. After a year, the poa was worse and my lawn is as bad now as before I paid them to treat it. read more

They are okay. We are a pre-paid and long-term customer, but we aren't treated well. Looking for recommendations of lawn companies. read more

I'm in Raleigh NC and could not be more disappointed with Fairway Green. I have weeds everywhere, I complained and he came out. Every part I showed him, in front, in back, he just kept saying that he "thought that was a natural area?" funny, there aren't any plants, and no mulch. Scott just said "Theres not really any grass there....." No kidding because there are so many WEEDs the grass can't grow. What a ripoff. read more

They stated they fertilized the lawn, billed me and nobody showed up when I was invoiced. The company admitted there mistake but continued to have poor lawn and weed control service. I discontinued service, after I paid all prior invoices in full (in addition on being on auto-draft), they still sent more invoices but did not service my lawn. . North Carolina Chapter 14: Criminal Laws makes it illegal to use fraud, a falsehood, or deceptive statement (representation) to obtain a thing of value. N.C.G.S. 14-100 makes offenses of $100,000 or more a Class C Felony in North Carolina. According to the GST Act, Section 122 (1A), whoever issues any invoice or bill without the supply of goods or services shall be liable to pay a penalty of an amount equivalent to the tax evaded or the input tax credit availed fraudulently or the refund obtained fraudulently, whichever is more substantial. read more

I told their sales rep in person to add the service. Was supposed to get a call the next business to discuss the schedule. I need to get aeration and seeding done in early September before the leaves start to cover my lawn. I called the rep the next day and he said I will be hearing from them soon since they just signed up many more customers. Well it has been 3 weeks and it appears they do not need my business. I did the work myself as I have had the same poor level of service with a few of the other big name companies. read more

Update: Technician came by today to spray the poa annua. He said that Fairway Green offers service for poa annua but I am not on that plan. Considering the large amount of poa annua in my yard I asked why I was never told about that plan. He said that this territory for Fairway Green has had a tremendous turnover in employees in the last year or so. So I'm am being held hostage with a crummy yard because Fairway Green can't keep employees nor make the proper recommendations to their customers. read more

Fairway Green - Notice the distinct line of poa annua, and the left side has been treated by Fairway Green. Shameful. - Lawn Services Near Me - Raleigh, North Carolina

I have used this service for many years. More than 6 years. As the company has grown, the customer service is terrible. The customer service use to be really good many years back. I send emails that go unanswered for weeks. I leave voicemail following up on the emails and there is no return call until I bother them for days. The only reason I stay is because of their servicemen who service my yard. However when I need to speak with customer service (Anna Hernandez in the Raleigh office) the response is terrible. I don't know why she is listed as chief customer control officer because she does not respond to email in a timely fashion and when she responds she does not answer the question asked . read more

We have used Fairway Green for the past four years across two homes. At my fescue home, they maintained well. However, on my Zoysia turf, they have just not been as prompt on staying ahead of issues such as fungus and service needs. I've been required to fall back to my primary lawn care service for additional care to fill in gaps/prevent die-off of turf. Recently, I've found customer service to be lacking at both the tech and main office level (follow-ups for service don't occur, and lack of proactive communication about turf needs). Overall, they seem overburdened with accounts and are losing what they once had in terms of customer-forward quality. Overall, just okay - would probably recommend a more highly rated service provider. read more

We signed a contract for a year and that was a huge mistake! From killing our lawn to poor customer service this company is horrible. We have asked them repeatedly to have the tech call us on their way to our house because we have an over 100 pound lab that is not friendly. We are trying to keep the tech and our dog safe. I'm not joking, we have given them 5 calls and an email and it has done nothing! They continue to come without calling ahead to make sure the dog isn't in the yard. we have had to lock our gate so they don't just waltz in unannounced and get bit. They can't follow simple instructions to keep their techs safe and I am furious they are putting my dog at risk as well when we have repeatedly warned them. I would never recommend them if you own a pet or for just their lack of capable lawn care in general. HORRIBLE! read more

The most reliable lawn care company in NC. The do as they say and stand behind their work 1000%. They will do whatever is necessary to make things right! I highly recommend ANYONE looking for lawn care Services /Seeding/Fertilizer/Weed Control contact them! Their pricing if comparable to anyone else! Thank you Fairway Green! A new customer for life! read more

The best customer service i've ever had seriously. Any time i have an issue with applications or treatments they make it right whether coming out again and reapplying or simply refunding cost of certain treatments that didn't work. Great staff and respond to me in no time. Highly recommend them! read more

We changed yard services to Fairway Green last month. The Good: the guy who came out was a nice fellow, The Bad: We negotiated with the lawn care service for a treatment cost. The first time they came out, they charged double what we had agreed upon. Customer service was terrible so we cancelled the lawn care service after the first treatment. read more

This is the place to trust your lawn care to! Have using them since I can remember. We don't bother to water our lawn but using Fairway lawn our lawn still looks great. Also if we have any questions they are there to help, professional and courteous. Cost is reasonable, not much more or the same as trying to do it myself. read more

Fairway Green - a view of a yard - Lawn Services Near Me - Raleigh, North Carolina

Fairway Green destroyed my lawn. I hired them to make my lawn thicker with a Fall seeding. They aerated the front (good job.) But, without permission, they killed EVERY blade of grass in my backyard. Overnight, my yard went from a green oasis, which my neighbors and regular gardener can confirm, to a red clay desert. At first, Fairway Green promised to make it right. But, after a couple of seedings (the yard is on a hill and there has been lots of rain) they have determined that they can't do anything else to fix it because they don't sod. Meanwhile, my backyard has half as much grass as it did last Fall. And, I am probably going to have to sod it myself. This company is terrible and I wish I could give them a negative star count. read more

Look, Fairway Green is a reputable company. When it comes to keeping a schedule, they're on point. The technician that services my yard seems extraordinarily knowledgeable about all things landscaping, which is helpful since I chose a grass that does poorly in NC summer heat. I find their pricing to be fair; maybe even more than fair when compared to other companies I've tried. So, why the low rating? Well, having the knowledge doesn't automatically translate to great execution. I've used them for everything from seeding, to fertilizing, to fungicide for three years. Each year I say "wow, I'm just so disappointed in this yard; I think I'm going to cancel my subscription with them." After three years, I think enough is just enough. The yard went from looking AMAZING, to looking mediocre, too looking like I'm an amateur that decided to go to Home Depot and decided to buy some lawn care product and give it a whirl. The lawn was streaky last year from the tech making too wide of passes. There were long ovals that rounded out at the driveway because no fertilizer was spread there. This year I have the EXACT same problem, but with spirals this time. It's like the equipment was jammed or something, and now I'm paying the price. Speaking of price, they decided to seed two days before hurricane Matthew, so all of the seed in my ditch washed away, and much of the yard is unevenly seeded, but I still shelled out the cost of the service. Now, the tech blames bad soil. I agree with him that the soils is garbage. There is no doubt. And I don't know enough about soil to argue, but I can't figure out how the lawn went from looking like a homes and garden cover, to looking like amateur hour. Does soil really devolve like that? Or is not perhaps Fairway Green did a poor job enough times that I finally caught on? I'm not going NOT recommend Fairway Green if someone wanted to try them. I mean, have at it. But, I won't mention them to someone who asks for a landscaper. read more

Fairway Green - two frisbees on the grass - Lawn Services Near Me - Raleigh, North Carolina

Called and asked fairway green to come spray my yard for mosquitos for my kids first birthday party and they showed up the next day. Highly satisfied customer and very friendly staff. read more

I don't buy a lot of these one star reviews ? I've been using them for the last year and my lawn looks great. They're very personable And professional. They always take time to ask me if I have any questions when they're treating my lawn. Also they have responded to my emails promptly. Fungicide treatment was perfect for what I needed. And above all it's very good value compared to my very average landscapers which were doing a below average job before them. read more

I have used this service for about 5 or so years now. The first couple of years, everything looked lush and green all the time. The third year I had to call them back because of excessive weeds and they came right out and re did the service at no extra cost. The fourth year, still some weeds, but not too bad. This year was HORRIBLE. I had as many weeds in my yard as my neighbor across the street and he doesn't even use ANY weed control. HORRIBLE! I don't know if they are skimping on the chemicals or what, but I am canceling and never using them again read more

I used Fairway Green in 2020. My lawn deteriorated badly from the sod that I installed in Fall 2019. I'm near having to start over. Whatever Fairway Green did to my lawn did not work at all. read more

Will randomly apply unwanted services without authorization or even asking then charge for the service...I am not on any service plan....

Fairway Green has been treating our yard since last year. I am amazed at the improvement after just a few treatments. Our technician, Bryan Smith is always so friendly and answers all of my questions. I highly recommend Fairway Green and Bryan! read more

We have been using Fairway Green now for about 2 years. We realized it was CHEAPER to pay them to service our lawn 5 times a year than for us to do it. They are very professional, very thorough and always call you back. Our yard was a complete MESS when they started 2 years ago...now we have fantastic lawn. Compared to our neighbors our is almost weed free and VERY green. We had about 4 different kinds of grass and now we are mostly all Bermuda. They also leave you a note when they come of what exactly they did and how for you to care for your lawn till the next time they come. They even pick up my dogs toys in the backyard and put them on our porch so they do not get sprayed with their chemicals. They are great to work with! Also they offer a discount if you pay a year at a time! They will even get rid of any insects in your lawn including mosquitos! You will NOT be disappointed! read more

Very displeased with this lawn service. They couldn't get the weed situation under control in my back yard. And yes I did call them back. Still no difference. Prices might be cheap, but very poor results. Look elsewhere. read more

I've had Fairway Green for two season, my Zoysia is full green and thick... My yard is the best in the entire development of 200 homes... This past winter the weather was rough on my grass... They sent a manager out several times to keep an eye on it for about a month until it recovered completly... I can confirm this since I have cameras throughout my yard... They have great customer service, and they will do whatever it takes to keep you happy, and trust me I told them that I'm a yard Notsi... I wish I knew how to post a photo because I would!!! read more

Great experience! A different company botched the sod installation in our yard, and the whole thing was dried up rectangles of grass, weeds, dirt, and gravel. We thought we had ruined our lawn. A year later, Fairway Green had our yard looking the healthiest on the block, and the pricing was great for what we got. They were very responsive (including to emails) and made several special trips to our house for specific requests we had dealing with weeds. Very impressed. read more

Fairway Green was one of the companies recommended by home advisor for lawn service. Their technician called and left a voice message that he was planning to come and take a look at my yard on Wednesday, but ask if he could postpone it until Thursday. He didn't show up on Thursday and when I called first gone through all his voicemails and didn't have one for me, but that he hadn't planned on being on my side of town anyway. I should've known better than to have answered the first message based on all the reviews I've seen of how poorly the Charlotte office has been and responding to customers, and especially keeping appointments With new customers. Company should never call and ask if they could change the dates for the next day if they didn't intend on being there the next day. Save your time don't bother with Fairway Green. The poor reviews are out there for a reason. read more

Make sure you get orders in writing. I told them I wanted my front and side yard seeded, they came and did the back only. When I called they proceeded to tell me that that's what I said when my backyard is fine and my front yard looks like crap. I mean just looking at my yard should have made them question the order. Very unhappy!! read more

I used Fairway green for about 2 years and my grass was not where I thought is should be for the money we paid. My husband called to talk with them about the service and his concerns and the representative did not care at all. They just said okay therefore my husband cancelled and said he wanted to try and use someone else. The person on the phone said okay no problem and didn't seem to care at all. We weren't going to cancel, we just wanted to voice our concerns of what our grass looked like compared to others in the neighborhood who don't use a service, but once they guy acted like he could care less, my husband cancelled. Then they advised us that we hadn't paid for our last service. I was very sad as we had paid for the service for two you years and I felt like it was wasted. read more

Really couldn't be happier with them. I went against using a lawn service the first year and a half in our house, but it showed heading into the winter. I got in touch with the guys at Fairway Green, and not even a year later our yard looks completely transformed, and at a very fair price. Everyone I've dealt with has been friendly and they've been super punctual. Very satisfied customer. read more