I had such high hopes with this company until I started receiving after-hours emails and calls of outstanding balances that I had already paid. I hadn't the end of the month invoices promised. I did not want to accumulate at high balance, so I gave $150 check to the guy cutting the grass. I even called the owner to make sure that he'd gotten the check. He confirmed that he did and thanked me. He said other clients were upset because they weren't getting the invoices on time. I'd asked him to clean the flower bed, remove the old mulch, and plant the flowers that I'd purchased. I purchased 8, to which he charged $10 a piece and $50 for cutting the lawn. At 9 p.m., I got emails asking me if it was alright to call. I agreed. I got a call from Craig's employee named Julie. She did the billing. She that I owed both $150 and $130. The $130 was marked delinquent one day after the service. I paid it the very next morning. I told Julie that I had paid with a check the $150 and $130 on my credit. She disputed that I'd paid at all. After much back and forth, she finally saw that I had paid and then conceded that she was wrong. Her constant accusations and badgering turned into a disingenuous apology when I said that I would report the harassment on Yelp. She said that wasn't accusing me, but it was me who misunderstood her intentions. I emailed Craig about his Juliesl's terrible customer service and behavior. He said that it was the software but added that I contributed to the issue by giving checks to the landscaper named Netflix. He said that Netflix could have lost the checks between servicing lawns. He told me to pay from now on on the Jobber site with a credit card. I was going to share the emails on Yelp then but didn't want to hurt him or his business. She even said that she'd resign to keep him from getting a "bad review," but once again, I get an invoice that I owed $100. I'd gone online after April 25 to pay $50 on my card. I was charged for April 5, even though no one showed. I have the emails questioning if I were on schedule for April 4, and why no one came? I received a response that they moved it to April 5. No one came on April 5 as promised, and once again, I emailed asking why? Craig responded tonight that I did nothing wrong, and he apologized. He gave reasons as to why he hadn't kept his word. I accepted the reasons but responded that if he'd just told me, there'd be no problems. I tried my best to continue with the company because good, reliable lawn care is hard to find, but my having to jump to hoops to not only pay but to prove that I've paid is unnecessary stress. As a good faith gesture and to give him the benefit of the doubt. I paid the last invoice in full just to be done. I knew that I only owed $50 but I was tired of the back and forth. I looked on my bank statements and saw that I had paid $50. I only owed $50 instead of the $100 that I was wrongfully charged. I contacted Craig and shared proof of payment. He admitted that he'd found the error and was putting my check in the mail. If he can't keep up with his books or schedule better, he will continue to lose business. Anyone who knows me, knows that I pay my bills on time and I don't run outstanding balances. I wouldn't have A+ credit if I did. I have found someone else and pray that I won't have to go through this again. read more

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Kevin and the crew at Deep Green Services have taken care of our property for years. We rely upon them to keep us current on seeding, much, trimming and watering. If you're looking for turnkey, hassle-free service, Deep Green delivers. Doug F., Sawtooth Properties read more

I just started with Deep Green in March of 2019. My first impression of the service is great. Bob stopped out the same day I requested an estimate and he was back to start service within the week. I really like their business approach of not requiring a contract. It gives me confidence that the service level will remain consistently high. read more

Deep Green Services - Lawn Services Near Me

I love my home. I've spent decades busting my tail and squirreling away a buck here and a buck there just to finally put money down on a house. When I park my truck after a hard day of work I like to take a moment for myself to really appreciate my home and how much hard work when into it. However, over the past few years I've let the yard slip. It was never bad....but between the boss grinding my gears and three toddlers I've just not had the time to put in the work that the yard deserves. I called Deep Green as a way of dipping my toes in the water and boy, my expectations were blown away. These guys are professionals in the truest sense of the word. Their quality is unparalleled and they've left me with a yard I can be proud of. read more

Highly recommend. We had 6 houses in our HOA that wanted aeration done. Kevin was about to accommodate all of us in one day. He was also able to give us good prices. Good communication. The workers were hardworking, friendly, and thorough. Definitely give them a try. read more

Spoke with Kevin Cook who agreed to come by and give me a quote on yard cleanup and ongoing maintenance. Ghosted me completely. I can't say if/how they'll do the job, but if they'll ghost a new prospect I would imagine their response if a customer had an issue. read more

I will recommend Deep Green Landscaping to anyone in the triangle area! I reached out to Kevin for quotes on lawn maintenance for our primary residence as well as two rental properties that needed some extra love and care. Within 48 hours, he had personally gone to each property and given me a reasonable quote. He is super knowledgeable and pleasant to work with. The communication is great! We get a courtesy email before each visit, and if a visit needs to be rescheduled because of weather, Kevin reaches out right away to let us know services may be delayed, but he always gets us back on schedule within a day or two. He has a team of hard workers who are very pleasant and respectful. They have turned our lawn into the envy of our neighbors! read more

I couldn't speak more highly of a Landscaping company than how pleased we have been as a new customer using Deep Green Landscaping. They have gone over and beyond to do an excellent job at our Historic Home in North Raleigh. read more