We recently requested that Davenport Environmental suspend service due to snow in our yard. Despite this, we were billed for a service that did not occur.
At the time in question, my wife and I were actively monitoring the exterior of our home while awaiting an important FedEx delivery. We observed no service activity, there were no footprints in the snow, and no service documentation was left at our door, as is customary when Davenport completes work.
When I contacted Davenport, I was offered a "one-time courtesy" refund. However, when the refund did not appear on my credit card statement, I disputed the charge. Although the dispute was resolved in my favor, Davenport has since sent the account to a collection agency.
Given these circumstances, this action appears unnecessary and unwarranted. read more