Brought my car in for service on a recall. They were quick and did great work. Jess in service is…read morefantastic and great to work with. She kept me updated and sent me the suggested services for my car. I'll be scheduling one of them next week. This is my preferred Honda dealership and I've been getting my car serviced here for years. Nothing bad to say; give them a shot if you need something done on your Honda.

I would give this service center a 0-star rating if I could. I visited the service department on…read moreDecember 12, 2025, and my experience was deeply disappointing. I'm writing this review to caution anyone considering doing business here, particularly if you value honest pricing and transparent customer service. The dealership's website clearly advertised the service I needed at $1,022.70. Trusting this information, I made an appointment and arrived for my scheduled check-in. However, I was shocked to discover that the actual price quoted to me at the dealership was roughly $2,700--almost triple the original advertised cost! When I questioned this dramatic price increase, service reps Matt and Sean offered little explanation and did not honor the online price. Sean stated the service department would ask the website's developer to identify the cause of the apparent misinformation, but they refused to do anything else to remedy the fact that I was misled by their advertisement. The lack of transparency and unwillingness to stand by their advertised rates felt deceptive and untrustworthy. It's frustrating to spend time planning and budgeting for a service, only to be blindsided by unexpected charges. Given my interactions, I attribute the failings to the manager responsible for overseeing the service department. I haven't had an opportunity to directly discuss this situation with the department's manager after requesting it be elevated to that individual, but Sean indicated to me that the manager is aware. On a more positive note, my interactions with the dealership staff, including service reps Matt and Sean, were all professional. The dealership's waiting area is well maintained and comfortable, and the dealership coordinates for rideshare services to provide transportation to customers who don't have transportation, but who don't intend to wait for their vehicle. Based on my overall experience, I strongly discourage anyone from trusting this dealership's service department. If you are considering bringing your vehicle here, be prepared for the possibility of misleading advertising that understates service costs. Save yourself the hassle and take your business elsewhere--there are plenty of reputable shops that value honesty and treat their customers fairly. I hope this review helps others avoid the frustration and lost time I experienced.

After shopping for the right car for over a month, I finally made it to this lot....I took the time…read moreto choose the right car. The dealer was patient and accommodating of my time since I work during the day when most places close by 5pm. John was willing to work outside normal hours and we landed a deal on Christmas Eve. I was worried about the 160k miles on the engine--Turns out I got the best gem on the lot. still running strong 4 months later. My mechanic advised that its a solid car that should last. Performed some routine maintenance on the car which was key to resolving any concerns I had...Any issues found were quickly solved without any tools or parts before I purchased the car. I wish I started rather than ended my search here.

Scammers, liars and thieves. They sell useless cars and know it! They take advantage of people and…read moredon't return calls when they're called out on it.

I wasn't a customer, but I limped into their parking lot with my electric car dying and they were…read morenice enough to help me out with a charge and saved my whole weekend. Very nice people work here.

I thought that slippery and deceptive sales tactics were reserved for low-level, fly by night used…read morecar dealers. Apparently, this extends to franchised dealerships as well. When I said I couldn't make it, and shortly thereafter (less than 10 minutes) said I could actually stop by that same day, I was told it was sold. So had it been sold all along? Or did it coincidentally fly off their lot in the minutes that Burlington Chevrolet's manager, Brian, thought I wouldn't make it. Were they going to let me come out just to say it's been sold, all while telling customers it was available, knowing I was coming to see it? Very unscrupulous and deceptive. Brian's response which immediately shifted to a "we" response, indicates that he was well aware that I was wise to his manipulative sales tactic.

Thanks to Tony in the service department for getting my vehicle in at the last minute . And to…read moreChris helping me out with putting a new battery into my key remote. They were very friendly and professional.

My wife and I planned to purchase a vehicle here and confirmed the details multiple times leading…read moreup to our appointment. The price was consistent the entire time--until the morning we were scheduled to come in, when it suddenly jumped nearly $3,000. When I called, I was given an excuse that the sales manager raised the price over the weekend after the vehicle "went through the shop," whatever the hell that means. That's simply not true--we spoke on Saturday and the price had not changed. This falls squarely on the sales manager. Raising the price the day of a scheduled appointment and then refusing to honor the original listing isn't a misunderstanding--it's a conscious decision that reflects a serious lack of integrity. It shows a willingness to mislead customers when it's convenient. That kind of leadership sets the tone for the entire dealership, and it's not one I'd trust. I'd strongly recommend taking your business somewhere that values honesty and stands by its word.

This was my 3rd time I took my vehicle for regular service . This is the first time that I did not…read moreleave happy . The vehicle itself seems to be serviced properly but it was the customer service that I was not pleased with . I saw my vehicle sitting in the done position /lane for 30 minutes before checking the text message follow for my vehicle link they sent me . It still stated that my vehicle was just entered into service . I finally had to walk back to the service center office to ask if my vehicle was done . The attendant then told me yes it was done and brought up my paperwork . To a mom that has to has get dinner on the table on time or pick up kids from activities this is something that I hope is rectified for future service appointments. Thank you

Greetings, I must inform the folks at Liberty Toyota, that 2022 Corolla…read moreis owned by my Wife who is the registered owner, she has no intentions to trade or sell her vehicle at this time. The service was professionally done, and she looks forward to visit your center in the near future.

As soon as you arrive you're greeted as family it's a very nice environment, the salesman get…read morestraight to the point calculating every fees which are very reasonable. Very nice folks who won't give you overpriced vehicles, I now know what dealership to come too whenever I need a vehicle. The lot filled with great vehicles

If it was possible not to give them any stars -that's what they would've received! I purchased a…read moreBMW, manufactured in 2022 from Royal Auto Group (RAG) in June 2024. The car had ~21,000 miles on it, it was still under the manufacturer's warranty and I was told by Igor that it had never been in any accidents. Within minutes of driving the car off the lot--it didn't feel right--it felt a little unstable but I was not overly concerned because I was buying it from a friend of a friend who had purchased 3 cars from RAG in the last 3-4 months. When I got a little time, I'd take the car back for RAG to take a look, but before I got a chance, my dashboard lit up with alarming warnings ie. Collision Warning System Malfunction, Initialization of driving stabilization, etc. I called Igor, the salesman, and sent photos of the warnings'. His response was "The car is fine" "You do know how to drive, right?" which I took to mean--you're not new at driving ". He then stated that I probably just needed to bring the car in for them to turn off a sensor. I told him that I would. Until I was able to bring the BMW in for RAG to assess--I decided to drive my other car, hence, caring for 2 kids with special needs requires extra planning and time that I simply never seem to have, hence, I'm always in need of a vehicle due to the demands of being their primary caretaker. When I did get the chance to bring the car to Igor--he called stating that his mechanic had done a thorough check of the car and found nothing wrong, other than it needs an alignment and suggested I take it to Midas. He then said to me "You must have hit a big pothole because the steering wheel was not straight. I responded," I did not hit a pothole." He responded, "Maybe, you don't remember it" I reiterated--"that didn't happen". I drove my car from RAG directly to Mr. Tire Auto Service in Voorhees for them to perform an alignment. Later, the tech. called and asked me if I had recently had some front-end work done to my car--I responded"No, why?" He stated that the left front outer tie rod had "play" in it (loose) and that the right front (passenger) bolt for the tie rod was missing. He stated that this typically happens when work is being done on the car and the tech. forgets to put back on the bolts. He then stated that he could not do the alignment because he couldn't get the parts. Again, I called Igor to share what I had been told. His response was," They're wrong, they don't know what they're talking about and they're simply trying to get your money", "Please bring the car back to our shop." At this point, I no longer felt comfortable with what I was being told by Igor, therefore, I took the car to the dealership where the car was examined and a report of their findings was provided along with an estimate to fix the issues. BMW's findings included a Carfax report which entailed proof that my car had been in an accident prior to me buying it, which I was never made previously aware of by Igor nor RAG. I informed Igor of the report at which time, he offered to have my car towed to RAG's auto shop and stated that they would take care of it. Again, because the trust was gone, I decided to leave my car with the dealership. I sent over to RAG the costs to repair~$2700 hoping they'd want to make things right and by doing so--pay for the charges to fix my car. They chose not to! The best advice I can give you before purchasing a used car is to get a Carfax report. If possible perform a VIN number check--in the event a car has been in a recent accident and it was reported--sometimes you can see imagines on-line of the crash and what the car looked like prior to any repairs. Keep in mind, not all accidents are reported to the insurance company, hence, some people may opt to have the work done without involving the insurance and in that case--the accident will not appear on Carfax and/or Autocheck, but, if the incident is eventually reported for example using a police report--it will ultimately find it's way on Carfax but maybe not Autocheck which is what happened in my case. It was found on the carfax report but not on autocheck which is what perhaps some of the autions and autogroups are more inclined to make use of or at least that's what they'll have you think. Never purchase a used vehicle without your mechanic (who you trust) evaluating the car and giving you the okay to proceed. Even if you have a good friend like in my case who innocently refers you to his/her good friend who works in the company or whatever the case may be --Always do your due diligence--unfortunately, not everyone like my good friend and I have a moral compass, has integrity, are honest, forthcoming, decent and want to do right by others. If I can help the next person learn from my mistakes--I've done my job. BMW's findings and invoice are below: https://app.mykaarma.com/service-cart/mpi/jQdzqfqRnalgmIEi0xverBa21Jq3wdt8zBjf0Mfr-oE/detail

Came in and got a quick estimate. Staff explained everything and made suggestions. Quick service…read moreand good prices. Staff is friendly.

Oil change $88 for my Lexus RX. Was able to be seen right away and the whole process took ~40 mins…read more Paying in cash saves you 3.5% transaction fee. They don't do body work; used to.

My experience at my favorite Kia dealership went well I looked at the all new redesigned telluride…read moreand it had fun with John Ayhan he took good care of me.

I had a polarizing experience at Burlington Kia after traveling an hour and a half there…read more My sales associate, Edgart, and Jean Claude were initially professional and kind. Jean Claude honestly admitted they were rolling the remaining lease payments into my new quote, resulting in a $599/mo payment that ignored the internet price I came for. I told Jean Claude it would make more sense to wait until the lease ends this August, and then began walking out. As I was leaving, I politely spoke to my associate Edgart about Jean Claude's honesty and kindness. At that moment, GSM Joe Mazzaferro barreled out of his office. He was aggressively argumentative, claiming my authorized online soft credit pull was 'illegal' (it isn't) and that another dealership's accurate figures were wrong. When I calmly suggested he 'dial down' his energy, he lost his composure entirely, shouting for me to 'get the f*** out' in front of staff and a showroom of customers. As a Tier 1 credit buyer (760+ score), I'm appalled by his ego and lack of professional knowledge. Joe is a major liability to an otherwise hardworking team. I left and immediately reported this behavior to Kia Corporate. Great staff, but stay away until they address the toxic behavior of certain people in management.

If I could give this place a ZERO I would~ I am unfortunately VERY SORRY I ever bought a car from…read morethis place. The only thing that James seems to be good at is lying, over and over. He lies so much, he probably believes his own lies!~ As soon as he got his $ it was all downhill from there~ I bought my car on June 11, 2019 and it is now August 9th and STILL waiting for the title as I cant get my tags or registration until the title comes in. MY temp tags and reg expired and I was without my car for 8 days! James didin't care. He actually told me to go ahead and drive the car, the cops won't bother me!!!! is this guy for real?? The worst part about all of this is his constant dishonesty and has kept me in the dark this entire time on what the problem is with the title~~~Now not sure if someone beat me to shutting their ass down but i have been calling EVERY DAY for the past two weeks and every time their voicemail picks right up~~~ Today when I called, got a recording saying the voice box was full~~~ This is a complete joke . So much for the promise for the 2 new tires and to fix my AC~~ Been waiting on those since day one. What the hell good is an IOWEU paper from you when I can't even get you on the phone?? Didn't your training teach you that Customer Service should be your priority because without your customers you wouldn't be!!! I can honestly say this is the VERY WORST EXPERIENCE I HAVE EVER GONE THRU~ I am now in the process of filing complaints with the BBB, The Consumer Protection as well as contacting their Surety Bond Company. I know that none of the readers know me from a can of paint, lol but trust and believe I would never write a bad review if it wasn't absolutely necessary. The only thing that this dealership should do is walk away and close the doors for good. You are in the wrong profession~ Just sucks that I had to be the one to have to deal with such unprofessional people when this was supposed to be a happy time. Happy??? NOT~~~ Please, save yourself a ton of aggravation, stress, etc.,etc., and stay far far away from Genesis Auto AKA Smitty's in Burlington. You might even catch James sleeping on the couch like I did the one day!! Yea, he was hard at work alright~~~ SMDH Dawn D

I dreaded having to buy a used car form a used car dealer and the crew of Sharon, Tom and even…read moreJames (yeah, you too, James :) made the process MUCH MUCH easier than I had imagined. They not only encouraged me to take the car I ended up buying out for a spin, but to also make sure I got it up to 60 mph to really give it a test. They also encouraged me to take the car to my own mechanic in Philly to get him to check it out. All-in-all, I got a great car at a good price and only went over budget a bit. They got me signed up with a new insurance policy on the spot, AND helped to figure out ways to stay as close to my initial budget as possible AND get repairs done in a way that would end up saving me money in the long haul. In short, I'd not hesitate to go back OR to send family and friends their way. They have also been in the Biz for something like 15 years and are pretty well-versed in the ins-and-outs AND have many connections within their community. I do wish they were in PA though...I mean, New Jersey?!?!?! ;)

Having a car accident is traumatic. Dealing with Luis and the office manager were a delight. I've…read morereferred many friends and family members to them and everyone is satisfied with the work done to repair their vehicle. They are really good with explaining the process as it relates to insurance. I DEFINITELY RECOMMEND!

I hit my mailbox with my pickup truck and put a scrape/wrinkle down the side about 1 foot long. I…read morewent to 3 body shops . One wanted $2000.00 , another wanted $2700.00 , and Luis Auto Body wanted $1,000.00. I obviously chose Luis Auto Body and first impressions I couldn't be happier, a great job.. The people there were all pleasant , it was done in 3 days at the price they quoted.