My experience at my favorite Kia dealership went well I looked at the all new redesigned telluride and it had fun with John Ayhan he took good care of me. read more

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I had a polarizing experience at Burlington Kia after traveling an hour and a half there. My sales associate, Edgart, and Jean Claude were initially professional and kind. Jean Claude honestly admitted they were rolling the remaining lease payments into my new quote, resulting in a $599/mo payment that ignored the internet price I came for. I told Jean Claude it would make more sense to wait until the lease ends this August, and then began walking out. As I was leaving, I politely spoke to my associate Edgart about Jean Claude's honesty and kindness. At that moment, GSM Joe Mazzaferro barreled out of his office. He was aggressively argumentative, claiming my authorized online soft credit pull was 'illegal' (it isn't) and that another dealership's accurate figures were wrong. When I calmly suggested he 'dial down' his energy, he lost his composure entirely, shouting for me to 'get the f*** out' in front of staff and a showroom of customers. As a Tier 1 credit buyer (760+ score), I'm appalled by his ego and lack of professional knowledge. Joe is a major liability to an otherwise hardworking team. I left and immediately reported this behavior to Kia Corporate. Great staff, but stay away until they address the toxic behavior of certain people in management. read more

Five Stars Just Aren't Enough for Diana Christina! Last year, I was blessed with the opportunity to trade in my old Nissan Rogue and drive off in a brand-new 2024 Kia Telluride. That experience was memorable not just because of the car--but because of Diana Christina, our incredible sales manager at Burlington KIA. Her warmth, knowledge, and genuine care turned what could've been a typical sales experience into something truly special. Over the past year, a lot has changed for our family. And when it came time to purchase a second vehicle, there was no question--we were going back to Diana. This time, we were thrilled to purchase a 2025 Kia Soul, a moment made even more meaningful because it's my wife's very first car. Her excitement is through the roof, and I couldn't be happier for her. Thanks to Diana, we are now officially a Kia family. She isn't just our sales manager anymore--she's a family friend. Thank you, Diana, for your continued support, honesty, and for always making us feel like more than just customers. You've helped us create memories we'll never forget. If you're looking for a car, go see Diana at Burlington KIA--you won't just leave with a great car, you'll leave with a great experience. read more

Burlington Kia - My wife's new Kia Soul. - Car Dealers Near Me - Burlington, New Jersey

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Not an amazing experience with Kia. This was the first car I bought from this dealership. I noticed a small crack in my windshield and was told my a specialist the windshield had been previously replaced and not fixed properly. I asked the manager at the dealership about fixing it and he refused. He said there's no proof that it was before I bought it and that there was nothing he could do. He even claimed I did it myself. Felt like I was talked down too. I won't be buying or recommending anyone to come here. read more

Horrible incompetent mechanics. Brought my Kia k5 2021 three times to repair a starting issue and all three times they said nothing was wrong with car even though i had to jump start 4 times in two weeks. Finally brought car to another Kia dealer and they said i needed a new starter motor. Now car starts properly and no Issues t God read more

I did my homework ahead of time. I did not walk into the dealership "blind"; I knew how to negotiate or at least ask the right questions. Being prepared beforehand kept me from any sales "bullying". As a result, I walked out -- rather, I drove out with a brand new Niro EV!! Very happy and excited to lease an EV. The lease program is so much better than getting a hybrid. Everyone wants a hybrid. Dealers know that and will charge you for that. Nobody wants an EV. I saved a TON of money, and my EV lease is lower than my previously leased Hyundai so it is a win for me. Plus, there are tax benefits of leasing an EV over an ICE or hybrid vehicle. Very happy with the salesman, and how they prepped my EV for delivery (fully charged it, washed it, went over most of the features with me). I am very satisfied. Do your homework first! Plenty of YouTube videos on how to buy a car (or lease) and how to avoid being taken for a ride. Remember, you can walk away if you don't like the deal. But know your numbers first. This is not like buying new running shoes or a TV. read more

Burlington Kia - Car Dealers Near Me - Burlington, New Jersey

I was here to get my vehicle serviced. I decided to consider this Kia dealership again after a not so good experience a couple of years ago. Logan was very nice, and knowledgeable. If I buy I will go back and ask for Logan. read more

Burlington Kia - Dealership floor - Car Dealers Near Me - Burlington, New Jersey

Burlington Kia salesperson Gary Abrams told me to come to the dealership for my first oil change which would be no charge. Upon coming to Burlington Kia for the scheduled appointment and all checked in at Service counter . I was waiting in the customer area they informed me the first oil change would now be $79.95. I drove 45miles round trip to this dealership with the false lie from this unethical dealership. The dealership representative just told me since Gary Abrams was not in at the moment that they would not honor their promise to me. The moral is do not do any type business with Burlington Kia, 0 Stars. 0 Star Robert L. 4/23/2025 read more

Very dishonest pricing practice. Advertised a used vehicle at a fair price and then added nearly $2600 in reconditioning and documentation fees. I don't do business with deceptive companies. My experience with companies that are dishonest on pricing is that they are often even more dishonest on other business practices. Stay away! read more

I will be reporting this dealership to everyone and anyone I can. I wish corporate to reach out to me and I will look to try and find the owner's proper contact. The audacity to send me a letter about buying back vehicles bought from this dealership clearly listing two options. One of trade in and option two being "sell back the vehicle to us." Which i called to confirm multiple times if this was something they actually are doing. I finally find the time to get off work and have time to come drive 40 minutes the opposite direction of where I work which now totals to one hour and twenty minutes, to be told they don't do this and to try somewhere else. I proceed to show them their own letter and I was spoken to as if I didn't interpret it properly. Which it shows two options, one of which is the option I was being explained about being a trade in scenario and the other being that they would look into buying cars back. It is fraud to say you will do something especially having it in writting clear as day and also confirmed in a phone call only to be told the compete opposite the minute I sit down to speak with someone on a confirmed appointment. Complete disrespect. I regret every getting a vehicle here. I hope I am able to post the letter and allow everyone to see the unprofessionalism I was just met with. I hope someone of authority thats is open a general manager level would reach out to me to attempt to resolve this. read more

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This place is HORRIBLE! Customer service is very unprofessional and extremely rude. Came in to get my suv serviced and for 2 recalls. They tell me it will take 4-5 hours, so I call for an uber back to base. An hour after dropping it off they call and tell me my SUV is done. I thought it would take 4-5 hours they tell me the "computers are down" so they can't do the recalls. So I wasted $60 on an uber ride. Computers happen to go down on a Friday morning? When arriving to pick up the SUV every worker is just staring at us. No hi or can I help you. So we walk up to the service desk and let them know that we're here to pick up the SUV and this rude old lady didn't explain what service was done or updates on the SUV just "Go to the cashier!" Extremely unprofessional. So we get to the cashier and no one was there. Stood there for exactly 10 min and Jasmine Straker walks up with a Wawa bag places it on the desk sits there for about a min or 2 then ask can I help you. This has to be the worst dealership in the country. I'm active duty and my family and I have been to several dealerships and this place is hands down is the worst one. STAY AWAY from this place. Take the extra time on driving further because this place is the WORST and they treat service members like trash! read more

Horrible sales managers. Expecting a commitment to a deal without ever seeing the deal. Scream at customers in the showroom.

My experience yesterday was awesome! It could have been a terrifying situation when it comes to Customer Service Experiences. The service manager was great! He was very responsive & supportive and made sure he kept me updated with my vehicle. I would definitely recommend getting your vehicle serviced at this location. Thank you again !!!! read more

Bizzare Experience! I am - was - interested in a 2025 Kia K5 GT. After looking at the cost of that car as advertised on-line the price had now increased by approximately $10,000 for the same vehicle (a "Market Adjustment"). The sales rep said, "all the car dealers do this". I had previously met with both Honda and Toyota and neither had added additional mark-up. Hoping to receive an adjustment on the pricing I did take a short test drive and then discussed a potential purchase with the sales rep. In the interim Burlington Kia was examining my vehicle to determine a trade-in offer. This was a Friday and I had mentioned up-front that I would return with my wife on Monday, as she was not currently available, to finalize a purchase if the numbers made sense. Upon mentioning the delay in returning, the sales rep was reluctant to provide a price for the Kia, would not reveal interest an rate for financing nor did he provide a trade-in value. The sales manager, Joe, came over and also said hewould not provide any information saying that when I returned we could talk, then abruptly walked away. BTW: the outside temperature was in the sixties, however, the Kia's AC would not cool the car after 15 minutues of running. The sales rep said it was hot in the car because it was hot outside. BIZZARE!! read more

Absolutely amazing service , walked in in the morning not even expecting to leave with a new car. But from the time I walked in Abdul made it clear to me that he was going to do everything he can to get me leaving in something new ! Not your regular "Buy buy buy " salesman. He carefully explained everything during the whole process and just kept everything real. He even helped calm my son down during the process by giving him crayons and a coloring book. 110% would recommend you coming here and talking to Mr . Abdul about getting you into your next vehicle !!! read more

Burlington Kia - Car Dealers Near Me - Burlington, New Jersey

I recently was helping my mom who is in her 70s pick out a new car. We easily went to a dozen dealers. I can't say enough good things about our experience with Abdul at Burlington Kia. He made my mom feel comfortable throughout the whole process and helped her navigate all the features of the car and took his time. Both of my parents said this was the best car buying experience that they have ever had. And this was all thanks to Abdul! Make sure to ask for him if you're interested in a Kia at Burlington! read more

Do not trust anything this dealership says. Went back and forth countless times with Kia Cam and sales manager, Jean-Claude, just for them to waste my time and bait and switch at the last minute to get me back in the dealership. I asked for a lease term of 3 years and they consistently came back with a 4 year lease contract. They did not listen to me or value the terms I was not willing to negotiate on. Instead, they quite literally held me hostage and would not give me my car key back despite how many times I asked for it. Not sure if this is how they always operate with their customers, or if it's just towards young, female buyers. Would not recommend going to Burlington Kia, especially as a young woman, as they just see that as an opportunity to take advantage. read more

HORRIBLE!!! If you ever thinking about purchasing a new vehicle PLEASE DO NOT COME HERE!!! We purchased a brand new 2023 Kia shortage and the radio went out. We contacted Burlington Kia and they told us it was the radio and they had to order a new one but they had no idea when it would be delivered. They don't offer any loaner cars, the staff had a nasty attitude (Barbera In customer service). I ended up calling Kia corporate and also doing a complaint on the BBB website. I think they are selling faulty cars. Burlington Kia was so helpful when it came time to get the car but as soon as it had an issue we were basically told to go F ourselves. read more

I bought a brand new car here. 3 weeks later the cars air conditioner broke and they are completely failing to remedy the issue.

I took my car in for service in June. Turns out I needed all new brake pads and rotors. I didn't remember anybody informing me of their condition on my last 2 service appointments in either March or April, and I confirmed with the service tech that no multi point inspections were performed, even though it is their policy, and the last time it had been done was in December. After multiple requests, the service manager Bob finally called me. I expressed my disappointment, and felt that I could have avoided unnecessary costs had the multi point inspection been performed. After a few hours Bob called back and said there was nothing he could do since an inspected been done in March. He offered to take 10% off of my bill (which exceeded $1400.00). I accepted his offer and trusted that he was being honest. I called back again a few days later asking for a copy of the inspection from March. And after MULTIPLE requests, I get an email with a completely blank inspection form attached. Also, the 10% off check was only for $50. I was given different stories and had to jump through hoops for answers, as well as a single form I have yet to receive. After a negative Google review I got the canned B.S. response of "contact us so we can work this out". Big shocker when I contacted them for the 15th time to resolve this they ignore it. Garbage dealership. read more

I have been working with this group since I purchased my first SUV in 2016. They put me in a lease and by the 2nd year (trade in) I already owed Kia $10,000 because of the mileage. I felt like I was talking to the mafia when they convinced me to roll that debt into the new Kia Optima hybrid (2017), totally $35,000, and I've been fighting to pay it off ever since. I'm constantly getting spam from them about trading in my car, selling it, and they HOUND you to give them a 100% rating after EVERY service. My check engine light has been going on and off for almost a year now. I was told that I can pay $200 to see what's wrong but if the light turned off, oh well. Even today, it's 2pm. They close at 7pm. Why can't I get anyone on the line for the service department? A true travesty. read more

We received top-notch service at Burlington Kia with our salesman, Cameron Williams. We were purchasing a vehicle for our 18 year old son. Cameron made the entire process efficient and pleasant. He showed a genuine interest in wanting to provide a safe and reliable vehicle, while understanding the wants of our son. He worked tirelessly until we fell within our budget. We will definitely be back, and will recommend this dealership and Cameron to all of our friends and family that are in the market for a new vehicle. read more

Had a horrible experience a few months ago at Burlington Kia, mainly concerning their service manager, Frank. Frank lied to me as a means of not honoring an option I had on my car, was extremely rude, and when I attempted to reason with him, and explain my position, he told me I was being rude and refused to further speak with me. When I attempted to bring this to the attention of the GM of the dealership (Marcus), he, publicly (via Facebook and Google reviews) made it seem like he wanted to speak with me and rectify this. I left him about 10 voicemails and never got a response, obviously he was just playing it up on the internet to seem like his dealership had good customer service. I've since traded in the car and severed all ties with this dealership, with which I hadn't been a customer for over a decade. Take my story as a cautionary tale, and go to a different dealership. If you're unfortunately already a customer, and have to deal with Frank and his department, don't let him lie and gaslight you like he did with me. read more

I've been dying for a new car since my little guy was born - my Hyundai Veloster just wasn't cutting it as a family car. So I took a chance and heading down to Burlington Kia for a look on what I could get. Brad was so patient with me as I looked at every SUV they had in stock- answering all of my questions. I'm happy to say that this mama finally has an SUV! Thank you Brad and thank you Burlington Kia!! read more

Burlington Kia - Car Dealers Near Me - Burlington, New Jersey

agree with Michael D below. Laughable that they require you to visit the dealer. Tried calling to talk about new vehicle sale and was basically hung up on because I couldn't appear in person. 0 stars. read more

Without stooping too low and calling people names, I will just say that the sales manager is not someone I would ever deal with and they try to bully you. read more

Saturday I negotiated a deal on a car, and said I had my title with me & was ready to pay cash. They don't take personal checks & said they couldn't put it on my debit card. It was Saturday about 30 mins before closing. Said I would be in Monday at 9am with a cashiers check. I was told I had to apply for financing & be approved by Kia for them to hold the car. I told them I refuse to have them do an inquiry on my credit - there was no need to do financing paperwork (I was paying cash). They can't sell it Sunday (all dealerships are closed by law) & I would be in Monday w a cashiers check. I was told if I come in Monday without filling out the financing paperwork the price will be higher. The salesperson also spoke poorly (gossiped) about 2 other Kia dealerships - so unprofessional! I will buy my car at another dealership! read more

Do not believe everything they say. Especially when it comes to financing. They will straight up LIE to get you to get financing from them. Tell you they will meet or beat any rate. LIES, LIES LIES!! I am so disappointed it them for that. I love the vehicle but not the lying. read more

you call for information or to get a price from the service department the lady there is extremely rude. I refuse to do business with people like that so when I go to lease another vehicle I will go elsewhere read more

Highly recommend going to any dealership other than this one. Very unprofessional when it came time to the deal. After 11 hours at the dealership only to receive our new incorrect dealer traded car not detailed and our interior covered in dirt and plastic. So I began removing the plastic myself only to find metal shavings on the floor. Floor mats and locking lug nets and all other accessories not installed. Was then informed they would take it back and have it detailed again. I'm assuming by the same people that took so much pride in it the first time. Having to turn down the service due to my two year old and pregnant wife having enough of the games. Now it's two months later no follow up call so see how everything's going and no new car survey, the same survey they sat me down for and coached me on how to answer. Not only did they steal the happy new car experience from my wife they disrespected me and my family. read more

Shady!! I had 3/4 recalls fixed on my 2014 Kia Soul. I knew one of my headlights needed to be replaced when I got it serviced. They mentioned it to me as well when they gave me my car back. But now both of my headlights were out. I bought new lightbulbs for my car, and they still did not work. When I went to the dealership to get my 4th recall fixed, due to them needing to order a part, they said that it wasn't their fault. Told me I needed to pay $149.99 for a diagnostic for my headlights. I reminded them that one did work when I brought the car in for the repairs. Why would I pay for something they obviously messed up. I don't have any headlights now, even with brand new lightbulbs in my car. read more

DISHONEST or IWe used to service our cars here, but one day watched as they worked on my car. They did not perform requested service (tire rotation), but said they did until I told them I was watching. They then tried to tell me the tires could not be rotated on my make/model. I told them the tires were supposed to be rotated side to side as stated in their owners manual. After rotating the tires, told me my wheel rim was "damaged beyond repair" and had to be replaced. Went elsewhere for a second opinion and found out the rim had minor damage and was fixed in 30 minutes. There is more, but this should be enough to convince you what they are about. We bought 2 cars from them and will never do business with them again. Management could not care less about what happened read more

I was driving my 2023 $50,000+ vehicle that I purchsed from these schysters when the moonroof exploded suddenly. I limped it to Burlington Kia ( where I purchased), and the manager and assistant manager told me that's impossible, and the manager took the conversation to a level where he was yelling cursewords across the showroom at me. KIA determined that the damage was not a warranty issue , so we had no choice but to put it through our insurance. We contacted KIA corporate and explained that we have purchased three KIA vehicles in the past seven years, and if they do not stand by the product they built we will have no option but to find another make and model dealer/ manufacturer to do our business with. Dodging their responsibility will cost them more than my $100.00 has cost me. Do not do business with this dealer, beware. read more

Trying to make a service appointment with these people is like trying to get an audience with the pope then once you get the appointment, you can count on the incompetence and over priced slow work read more

Honestly this was an amazing day and the best experience that I had with Diana! As we all know the shortage of inventory is a huge hurdle for all dealerships at this point but she showed me the best SUV just from listening to everything I wanted. It wasn't an ideal time for me personally but needed to purchase a new car but it's a huge upgrade and still price so reasonably! The finance team was amazing and they took care of everything. I had no hassle nor headache and I left leaving the dealership on cloud nine. Diana had all the answers to all my questions on the new car I purchased. She showed me all the technology and I was able to drive off feeling so happy and confident about all the features and the tacky stuff in my car! I felt like family and it's by far my favorite car buying experience! Thank you so much!!! read more

True colors came out two weeks after I leased from there. Pete told me that I did not need to pay for the registration renewal that I had for my old lease. I asked specifically because I got something in The mail for it. I was assured no I didn't need to because it's part of this lease tax/tag/reg fees. When they call me to tell me the registration is in, I'm told I owe them $80. I called Pete and he told me this is just an estimate. So rather than holding to his word and eating this because he told me I wouldn't have to pay, he made the choice for his dealership to lose a client over something trivial. Bc of this I reached out to Lance to get assurance that he would pay for my first oil change if I gave him 5 stars. No response. So that appointment is now cancelled because I will never go to this dealership again So in the end, a bunch of liars who basically solicit/pay for reviews. They do not care for clients or want to retain their business. Wish I had read the reviews before I went here. Lesson learned, hope you are able to learn from my mistake. read more

I purchased a 2022 Kia Stinger GT1, not a cheap Kia. They dont show actual price of vehicles without a made up market adjustment. They didnt Honor the 3 year of oil changes they told me I'd get for purchasing a vehicle from them. They told me that because I didn't pay over MSRP that they wouldn't Honor the email sent to me saying " 3 yrs of oil changes on EVERY Kia purchased". I had to contact Kia, Kia made it right by giving me 3 yrs of maintenance. I would not recommend Burlington Kia. I've never had an experience where something was promised and not followed through with. NOT to mention I tried resolving this for 4 weeks. I have all the emails and texts. read more

I am genuinely shocked at the reviews for Burlington Kia! I thought for sure I was going to come write a review and read tons of other reviews for other happy customers. Well, we might have a little bit of a special situation. We've now bought TWO cars within TWO months from Burlington Kia. Unfortunately the first car we bought was totaled in the floods that happened in the area recently and we had no choice but to buy another car. For the 2nd car we were actually in a better buying situation surprisingly and COULD have gone anywhere! But we had such a great experience at Burlington Kia the first time, we knew we had to to go back and see Brandon bc he was going to get us the best deal he could. He really worked hard to get us in a car for a price that WE wanted. So did the finance manager! The first time we went there we were trying to trade in a car that had 100,000 miles on it and get a LOWER payment by about 100 bucks a month. Another dealership laughed us out, but we knew we had the credit to back it up. We knew this was going to be difficult. Oh yeah, and NO DOWN PAYMENT. We really wanted to look at SUV's, but were quickly brought down to reality. Brandon explained EVERYTHING to us without making us feel bad about it. He got us into a really nice Optima with about 25k miles on it. Practically brand new. And he worked his butt off going back and forth negotiating with the finance manager for us until we got a payment we were comfortable with. We were REALLY close to that 100 less a month payment. It worked out to be about 90 less a month, but we got MUCH better gas millage so it worked out.... lol Then tragedy struck 2 months later and the car was flooded and totaled. Brandon came to our rescue YET AGAIN. Actually, one of the employees of the dealership LITERALLY rescued my husband and helped push the car to our drive-way. (Flood happened in our neighborhood. Small world lol) So if you are reading this.... THANK YOU A MILLION TIMES AGAIN! This time we didn't have a trade bc the Optima was totaled and paid off by Insurance, AND we had a down payment. We got the SUV we originally wanted. A 2016 Sorento with 19k miles with a custom Snow White Pearl finish and the LX Convenience Package! It's GORGEOUS! And 10 bucks more a month than we were paying for the Optima. lol Crazy. We don't mind paying a few bucks more for something that we want. Brandon, I honestly can not thank you enough. Burlington Kia, you have a customer for life, we'll be back when we're ready to purchase MY new car. (Which will be very soon! lol) read more

Burlington Kia - 2016 Kia Sorento Snow White Pearl finish - Car Dealers Near Me - Burlington, New Jersey

Tried to buy a car but they wouldn't tell me the price. My experience: Went to Turnersville Kia before I sold off my then-current car, test drove a Stinger. Liked it but wanted to try a few others before I bought. Settled on Stinger, fun car. Called for price, and was told I had to come into the dealership in person. Let them know it wasn't convenient and also I didn't want to take more time off work just to learn the OTD car price, but staff and mgmt there held fast: I have to personally be inside the dealership IRL in order to learn the mystery cost of the vehicle. The sales mgr told me, in about these exact words, that once I'm committed to absolutely buying that car, only THEN will I get to learn the price, only in person. No phone, no text, no Zoom, no email, no fax, no telegraph. I tried, and he held firm to refusing to disclose the secret price. Found a near-identical Stinger at Burlington Kia, turns out it's a sister dealership with same policy. No matter how much I cajoled, they refused to tell me the price unless I got my way up to Burl. Co. (even farther away), only to physically step foot in the door to find out the big mystery price. My resolution: I buzzed one of their competitors online, who texted me an out the door quote in about 5 minutes. I wired them some dough, they delivered the car to me with some paperwork the next day. No muss, no fuss, no haggling. Really not sure what the big deal is. Not sure why Turnersville/Burlington Kia are SO dedicated to the antiquated ways of doing business, selling cars 1990's-style, but that was an annoying hassle BEFORE a global pandemic. Post-COVID, it's ridiculous. My guess is that they have an owner who misses the good ol' days of making customers sweat it out all afternoon at a sales desk while they put the screws to 'em, tacking on extra charges for things like Trucoat sealant that nobody ever asks for. [Reference from "Fargo." You're welcome.] These guys' competitors must LOVE how behind the times these folks are. I get that they're terrified of those scary "savvy internet customers," but forcing us directly into the arms of other dealerships doesn't seem like good business either. I had no opportunity to let the Turnersville Sales GM know my feelings because the internet survey he emailed me? Yeah, it was a broken web-link, didn't work. No surprise there. read more

I have to shout out Joe Mazzaferro and Jean Claude from Burlington Kia! Their customer service was Top Notch! I attempted to submit this review via DealerRater.com/myreview but it would not submit. I leased a Kia from Cherry Hill Kia and was current w my payments. Unfortunately after 13 years I lost my job and was unable to keep current w my payments. Kia customer service asked me to bring it to Cherry Hill Kia so I did. But the manager there refused to take it back even though that's Kia's policy, he said that they're not an impound lot. I called customer service back and they were apologetic and asked me to call Burlington Kia. I did and spoke w Joe. He asked me to bring the Kia in the following morning. Dealing w Burlington over Cherry Hill was a blessing! They understood my situation, "life happens". They did not make me feel like a loser. I need to tell you, when I'm in the market again, they've gained a customer! If anybody is reading this review, please mention to Jean Claude or Joe Mazaferio that I sent you, they'd definitely appreciate it. Good service news, definitely travels! read more