A-1 experience. This…read moreis your backyard mechanic's dream! Or, like me, an aspiring backyard mechanic. Peter is knowledgeable, very honest, welcoming and friendly. I went there for two parts for my 2008 Saab. One was on back order in the Northeast (Saab dealers were unable to obtain the part). Guess what? They had it! I'm actually happy that my car broke down or I wouldn't have discovered this gem. This is now my goto store for used Saab parts, even though they're 40 miles away. They're new and definitely off the beaten path, but easy to find. Their prices are fantastic. They also have a small inventory of used cars.

They quickly found what I needed - a used jack and a tire for a VW Golf - and offered a reasonable…read moreprice. I will certainly go back if I find myself in need of other used parts.

BUYERS BEWARE!!! Read reviews (especially Google - sorry Yelp) before doing business with this…read moredealership! My son purchased a vehicle from them in early January and less than three weeks later the car broke down. Our Mechanic found SIGNIFICANT issues (including one very serious safety hazard) which were not shared by dealer. We had asked to bring the vehicle to our mechanic prior to purchase for him to inspect it but dealer said he didn't have any plates to put on vehicle for us to do that. (What dealer doesn't have dealer plates??!) Should have been a flag I know! But he assured us the car was in GREAT condition, soooo we trusted him. BIG MISTAKE! I reached out to them immediately after discovering issues and asked him to remedy the situation in good faith. Told him that we would even be willing to except a reduced amount on the refund so as to resolve it amicably. He immediately said NO and then proceeded to accuse us of 'breaking the car and making those issues (that were clearly there for a long while) ourselves in the 3 weeks we had it. Shame on me for not finding these other reviews before we bought it. He's done this very thing to many others and his attitude clearly demonstrated to me that he's got ZERO shame about it. This dealership is the poster child of 'sleazy car sales'.

I put money down on a car, he dragged me around for 2 weeks to tell me there is something wrong…read morewith the front end and he can't figure it out, come get my money back. I didn't feel a shake when I test drove it..I asked to talk to mechanic and he said no. I said I'm buying it as is he said I can't buy the car .. But it's listed online for 2 grand more than what my contract was and I think he should sell me the car like we agreed to 2 weeks ago. Honor the contract we already have.

Excellent people I recommend them to anybody in this western Mass area excellent service skills the…read morepeople are friendly they listen to you. I didn't you. I did not use the service however just by what I saw and how I spoke to the people they're excellent.

Got my 1997 Mercedes-Benz resurrected at this place! Long story short, I got the car stuck in…read morelimp-mode. I'm normally a DIY type of guy but do not have the appropriate dealer-level equipment, and actually, not many other shops around have it either, but these guys did! I mostly just needed a TCM system reset, but Bruno went above and beyond, helping me diagnose some other minor issues I had with the car. Limped my way over there in 2nd gear, and less than an hour later, I was able to drive out with a big smile on my face, car shifting through all the gears, better than ever.

Nate is the best! He's honest, friendly, reliable, down to earth, and a genuinely nice guy. He…read moreknows his stuff and always does great work. Nate works hard to get the job done right and done quickly. You will never have to worry about being ripped off or shoddy work when you take your car here! A+++

Needed a new starter and oil pan for my poor, old car. From the first phone call about pricing to…read morethe moment I picked up my car, this place was awesome! They were friendly and fast! They've got my business from now on!

I have had good dealings with Pelham Auto in the past. I just returned from them, having had…read moreprobably the worst customer service anywhere in years. I first waited several minutes while the agent (not Jason, who is very professional), finished up with another customer, then spent some time shuffling papers. When I got the agent's attention, I started to describe my situation when the phone rang. "Let me take care of this." Ten minutes later I was still waiting. When he finally got off the phone, he asked me why I was there, all the while playing with the papers in front of him. My problem was with the air conditioner. "We don't do air conditioners anymore." I told him I wish he had told me that ten minutes earlier. "We didn't get that far." Why on earth not?? I would still go back because I believe they do good work at a fair price, but only if Jason is standing at the desk.

Pelham Auto does good work for a fair price. I find them to be very reliable in regard to their…read morecommunication with me, the work done, and the speed with which the work is completed. They are very experienced mechanics, and they are pleasant to do business with. Five Stars all around. Rad.

I love the fella at the desk -I didn't catch his name (tall and full build-was this Ernie?). He…read morewas soooooo helpful and honest. Honest is a wonderful characteristic in a car mechanic. I'm considering them my car mechanic from now on, and I am voting for buyers choice Re: repairs that is currently in the ballot. Yay Ernie's Garage!! Eileen Ball, new resident to Northampton

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

These guys were great! After dealing with another local garage for months they took great care of…read moreus! The service requested was what we needed! There's value in being honest! I will bring my vehicles here moving forward! Highly recommend in and out!!!!

I've written 2 rave reviews about Bay Road Inspection on Google but today was different. The same…read morekind young man I usually see there was not there. My inspection was done by a grumpy old man who hollared at me like I was an annoying child when my inspection was done. He was not friendly at all. I was late on my inspection (due in April) and so he gave me an April sticker even though the inspection should be good for a year. My son was also late for his inspection but the place he went to 2 days ago gave him a July sticker because this is July! I will go there next time. Sad. I've never given ANYPLACE 2 great reviews - except this place. This will now also be my first 1 star review.

In search of four 14" replacement tires was a nightmare until I spoke to John at Granby Auto…read moreSalvage. My nightmare turned into a dream come true when John said not only could he provide the tires I needed but he would definitely make that happen. He was friendly and respectful and I would highly recommend his services for your nightmare. I did and now I am one happy customer!!! Thank you John!!!

Purchased my Lincoln from Granby Auto Salvage and had a great experience. My car is in excellent…read morecondition and the staff was very helpful and kind. I would 100% recommend going to Granby Auto for a used car or for auto parts!!