When I bought my car there in 2023, Abdul, Jose, Amber, Jorgeluis and Eva definitely helped me out. Things change, people come and go, but the quality of service is still super. Eric was my service advisor during a recent trip. I was cranky, hadn't had my coffee, gave Eric a hard time about a diagnostics fee. He didn't sweat it. Helped me out with a courtesy inspection after hearing a squeak coming from the rear of the car, and then made sure I got into a rental vehicle so I wasn't waiting at the dealership all day. And while I didn't get her name, I did stop someone on her way to the office to say the coffee machine needed some attention. She promptly fixed it and even offered to get me a cup of coffee. At a lot of other places, you'd kind of be on your own there. Four years into owning my car, this place still continues to impress me. Many of the people I engaged with early on may have moved on to newer places, but the standard of customer service never left. I'm really fortunate that Fairfield Subaru is so close to my house, and I'm sure I'll be bringing my car here for maintenance for many more years to come. read more

My husband was looking for a particular type of car (a Buick TourX) that is hard to find; and one day online he saw a 2018 with low mileage and made an appointment online and drove over to the dealership, But...the car was not there. He was told it was in the shop but he wasn't allowed to look at it that day from some reason. He drove home and subsequently lost interest. Then, about ten days later, he was contacted by the dealership and asked whether he was still interested. He made an appointment to go back and see the car. This is where the positive part of the review comes: we were greeted by salesman Kyler first. He was pleasant and helpful. Because the process took a while, we were given a snack and allowed to pet the cat who lives there. We also dealt directly with Luis, the sales manager. Kyler took us on a test drive around the neighborhood, and the car was comfortable and drove like a new car. My husband and I had specific demands for the car (although it had low mileage, there were a lot of cosmetic defects), such as asking if the body shop could touch up the clear coat on the body. Luis and Kyler researched this and told us we could schedule an appointment to come back to have this done. So, long story short, we closed the deal with the help of Luis and the finance manager, Manny. At no time did anyone try to high pressure or upsell us on anything we didn't need or want. In spite of the early glitch getting to see the car, we came away from Fairfield Subaru feeling like we were treated fairly and honestly by the team who worked with us. read more

I brought my 2017 Subaru Forester here for a pre-purchase inspection after buying it from CarMax. I was ready to pay a couple hundred dollars, but Zachary was incredibly honest--he told me their complimentary inspection would cover what I needed and saved me the extra money. He really put my mind at ease about a small transmission leak I noticed, confirming it was still under warranty and could be fixed at no cost. ​I came back to get the CVT pump and transmission pan resealed, and Andres was a huge help. He got me into a free rental car quickly since the job took three days. They kept me updated the whole time, and everything was fully covered by the manufacturer warranty just like they promised. ​It's rare to find a dealership this honest that actually tries to save you money. The whole staff was friendly and professional. I feel 100% confident keeping this car now and will definitely be coming back here for all my future services! read more

After I'm through using my current vehicle, I will not purchase another Subaru after the previous experience with the service center of this dealership. If you're interested, refer to the prior review I posted regarding the context of the reason why I visited this location. I sent my car to a local mechanic close to where I live to complete the recommended service's the dealership mentioned. When I called up the mechanic to ask for a status update, he mentioned both the CVT fluid and engine oil levels were both overfilled by the dealership service department. He removed the excess fluids; however, it cost me over a couple hundred dollars to do so. Early the next morning, I requested that I talk with the service manager regarding the situation from the day before. The service manager denied all wrongdoing of the services they did to the vehicle. They called up the mechanic and talked with him about it, sending a lengthy email later with photos attached. I never knew dealership service departments take photos of the work being done so they can deny any wrongdoing later. I'm on the hook now for that part of the bill as a result. On another note, I've had other experiences in years past with other service departments and never liked any of them. Besides, Subaru's are more expensive to maintain and are less fuel efficient than other options available on the market, hence why I won't purchase another in the future given the choice. read more

Fairfield Subaru - Auto Repair Near Me - Fairfield, California

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I had an excellent experience at Fairfield Subaru buying a new 2026 Subaru in March 2026. From start to finish, every interaction I had was professional, sincere, upfront, and without sleazy pressure (a welcome change from many of the interactions I had with sales staff at other dealers as I was deciding which brand and model best fit my needs). As I'm a bit far from the dealership, most of my interactions were by phone and email. Once we had settled on a price (better than any other I was offered locally), everything on the day of sale was handled in the same manner, including picking me up at the nearby transportation hub. In particular, I'd like to thank my salesperson Kyler Schawb. Great job, Fairfield! read more

I will come here over and over again as I get top notch service besides the best deals on the best commute cars ...Wahid ..Sech and the crew are amazing and so easy to work with....Tony is Amazing and extremely professional...goes above and beyond in his service.. .seamless and flawless read more

A Diamond in the Rough! Exceptional Service and Honesty from Donald Myers at Fairfield Subaru! My wife and I are now proud owners of a new 2025 Subaru Forester Hybrid Touring (River Rock Pearl Two Tone), thanks to the incredible efforts of Donald Myers at Fairfield Subaru. It was a much-needed surprise for my wife, whose car was recently totaled. She's always dreamed of a Subaru, and this past Sunday, Don made that dream a reality, exceeding all expectations. Our journey was initially frustrating. Our first attempt at Albany Subaru ended with an inexplicable $15,000 price hike upon arrival. They made us feel like we were wasting their time for not paying this huge markup. That, plus a Napa dealer selling a car from under us after starting paperwork, left us wary of dealership games. As a former car salesman, I know these tactics and just wanted an honest, respectful experience. Finding the new Forester Hybrid in my wife's preferred River Rock Pearl was incredibly difficult due to high demand. We'd almost resigned ourselves to a gas version, placing a deposit on an incoming silver model at Fairfield Subaru with Don. From our first interaction, Don was a pleasure - experienced, knowledgeable, and not pushy. I immediately felt I could trust him. Weeks later, I told Don my wife truly desired the River Rock Pearl. Don immediately found that exact Hybrid Touring incoming, unlisted online! We eagerly switched our deposit. Crucially, Don cleared it with his manager first, given the car's high demand. He then transparently explained a fair markup reflecting supply/demand. As a business owner, I respected this straightforwardness; businesses must be viable to serve customers and support their teams. Best of all, the price Don quoted was exactly what we paid. No surprises or games - just pure honesty. Don is a salesman of true character. The Forester arrived a week early, which was fantastic, but my wife was out of town. Given our past negative experiences, we were anxious the car might be sold, as our "reserve" was verbal. I also couldn't get from Santa Rosa to Fairfield that Sunday. Don then went truly above and beyond. He spent Saturday helping me with remote paperwork. Then, to ensure I could retrieve the car and surprise my wife, Don offered to drive an hour to Santa Rosa to pick me up! I was floored and initially declined, not wanting to impose. He then immediately offered an Uber or Lyft. This dedication is almost unheard of. Thanks to Don, when I arrived at Fairfield Subaru this past Sunday, the numbers were exactly as promised. I paid, and in under 30 minutes, was driving away. My wife's airport surprise was a success - she was overjoyed! Don even followed up the next day to ensure everything was satisfactory, testifying to his unwavering commitment. Don understood our needs and explained market realities, navigating everything perfectly with mutual respect. After bait-and-switch tactics elsewhere and a friend's harassment at Santa Rosa Subaru, Don was a complete breath of fresh air. He is a true diamond in the rough. Driving to Fairfield for Donald Myers is unequivocally worth it. Simply call and ask for him. Fairfield Subaru, Don is exceptional; his service earned you our business for life and highest recommendations. Our gratitude to Don is immense; he delivered more than a car--he provided a positive milestone for our family and restored our trust. read more

Fairfield Subaru - Brand new 2025 subaru forester hybrid touring in river rock pearl two tone color - Auto Repair Near Me - Fairfield, California

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If you have your car serviced and it is done correctly, on time, by courteous staff a five star review is appropriate. But what rating do you give when a company and certain individuals go above and beyond? While returning from a recent trip to Tahoe we were passing through Fairfield during a heat wave and our Outback check engine light came on. We pulled into Fairfield Subaru mid afternoon. Initially Zack O. at the service desk suggested he could "fit us in tomorrow". We had our dog, a car full of luggage and commitments that were not conducive to an unplanned stay in Fairfield. Zack hooked up his code reader and it indicated a failed Thermo Control Valve. A rather critical component, especially with the temp well over 100. Zack checked with his staff and decided they could get to it the same day, but it would take 2.5 hours. We made ourselves comfortable in the air conditioned lobby, had some complimentary snacks. Our dog parked in the provided dog bed and drank from the water bowl. Exactly 2.5 hours later we were back on the road with an apology for not being able to provide the usual complimentary car wash as the machine was down. Pretty amazing as that job is rated 1.5 to 3 hours labor by an internet search. Turns out it was an "extended warranty" item from Subaru so no charge! Five stars are easy when everything goes as planned but thank you Zack and the staff at Fairfield Subaru for coming through when things are not as planned. read more

Exceptional dishonesty and lack of integrity from Fairfield Subaru-in particular from Dale, the general manager. I received zero response from the owner, Mike, after multiple emails and messages left asking for a response. I thought I had purchased a 2022 Forester-there was a price drop shown online. I submitted an inquiry-received an email from dealership stating a higher price. I responded with an email stating the dropped advertised price and asking for confirmation of this price. I received a confirmation of the advertised lowered price IN WRITING in an email saying I was right-they just dropped the price to $24k+. Cool-so I call-ask a few questions-I say I want to buy the car. I am told as soon as I submit the financing application-the salesman will go put a sold sign on the car. I submit the application with the $24k price. I ask for a follow-up email with all of the itemized costs and financing details. Next afternoon I get a call-asking me if a monthly payment amount is ok- I respond I am not concerned about the monthly but would like an email with all of these numbers sent to me so I could review. I am instead sent a pictured of a sheet of paper being held up with one hand...and the price of the car is listed as $30k+. They also had chosen to extend the financing term to 72 months, even though I had requested a 48-60 month term, which felt like an effort to obfuscate the price change that was not communicated. I ask about the price and longer term-am finally told the $24k was a mistake and they just fixed it on the website...they can't sell me the car for that price cause they have $30k in it- which sounds like more dealer bs. I state the reduced, advertised price was confirmed by the dealer and agreed upon. I ask for the agreed upon price to be honored-at this point I had told friends and family I just bought a car and was arranging to go pick it up. Dale, general manager calls me to talk over top of me and barely apologize, while repeatedly telling me there is no way I am getting the car for $24k. He described it as a "price discrepancy in the algorithm"-what a quaint description of no accountability. He also repeatedly stated things that were not accurate as true, refused my offer to forward him my emails showing the dealership confirmed the reduced, advertised price, and was reactive to my request that we keep this discussion fact based. "That's why you come into the dealership." The level of the sleazy, deceitful car dealer trope I experienced here really shocked me. I am a repeat Subaru owner-though the last two I got were new-this would be my first used one. I'm not sure what I am going to do next but I wanted to warn all the folks thinking about doing business here-BEWARE! and wary of anything they say or write-the lack of honesty, transparency, and accountability runs deep at Fairfield Subaru. Surely there's another dealership you can choose. read more

My car was having technical difficulties with the eyesight. I brought my 2024 Subaru Crosstrek in for the harness recall. I didn't think they'd also fix the eyesight without any charge. They even gave me a rental car for the recall. I love Fairfield Subaru!! read more

Been taking my car here for maintenance only! Been here three times. The first time there was a lot of miscommunication but were able to get the car looked at and everything was fine. The two times following were for 6 month maintenance. Service is great and they're pretty accurate on giving wait times. They always do a great job being clear about things and not forceful on things I don't need. I love that they bring you back and have pictures of things so there's no surprises. The only reason for the 4 stars is prices are a little expensive, but again they give the option for some things, I.e. air filters. read more

Brought my car here for 12k service. Everyone needs to be fired. Customer service does not exist at this dealership. The people are only there to make sure you have a horrible experience and to take your money. I'll gladly take my vehicle to Subaru in Sacramento. Appointment was at 11am with said service to be complete in one hour. WHY AM I STILL SITTING HERE TWO HOURS LATER?!! read more

Fairfield Subaru - Auto Repair Near Me - Fairfield, California

After leaving the RUDEST SALES TEAM at Hanlees Subaru in Napa,I went to Fairfield Subaru and right away Cesar T. was there to greet us at the door. He is so pleasant! He's helpful, knowledgeable and very friendly. He was diligent and adamant he could find me an auto within my budget. He was so patient with me. I got a car!!!!! Go see Cesar T. read more

We just bought a new Forester today. Don Myers was fantastic. He went the extra mile to get us the color we wanted when other dealers could not. He made the buying process quick and painless. He kept us appraised of every step in our buying process, offered great help where we needed it and understood our wishes. I'd love to see more reps with his customer focused service. I highly recommend Fairfield Subaru and Don specifically. read more

Fairfield Subaru - New Subaru - Auto Repair Near Me - Fairfield, California

Had a wonderful experience here! Found a car online and went to check it out in person. Tony is the man! He was very kind and helped us get the best deal! He helped us over a few days to figure everything out and showing us every option very clearly. The manager as well as finance guy I believe was also a great guy and helped us as well. read more

Purchasing a new Subaru from the Fairfield office was a smoother experience than anticipated. Dakota was amazing and assisted with all my inquires regarding two Crosstrek models I was interested in. I have an odd work schedule to top it all off and Dakota was able to accommodate us (I have an 8 month old pup I did not want to leave by herself. The entire dealership was super dog friendly - even their cat seemed to check in on her, then got bored when my pup just went back to sleep on the floor). During the buying process Dakota went over all the fine details and assisted me with any further questions I had. Before I left, my new car was washed, they made sure I had all my paper work and assisted with getting my phone set up to the car. This was one of the least stressful dealership purchases I have made and I greatly appreciate everyone at the dealership for being so welcoming, especially since my pup is a larger breed. read more

Don't trust the service department, told me blown head gasket . Took it to anther arthritis Subaru mechanic . Told me not blow gasket . Needed to be flush out . Rip offs read more

My daughter was looking for a specific color on a used Subaru Outlook. I saw that Fairfield Subaru had the car she was looking for. I met Tony who was great. We took the car on a test ride. Tony advised me that there were items that needed to be replaced before the car would be on the lot. Because my daughter could not come in due to Covid, I requested permission to have my mechanic to check the car out. After getting information from my mechanic, I proceeded with the transaction. The general manager Dale Phipps was great in explaining the process and accurately predicted what would happen with the credit union. It worked out in my daughter' favor!! Dale struck me as a very earnest person. i appreciated how he conducted himself throughout the transaction. Once the deal was done, I expressed my concerns about a couple of issues. Dale was very patient in hearing my concerns and we were able to reach an amicable agreement. I appreciate the professionalism of Tony and Dale in making this deal happen. My daughter is very happy with her Subaru Outlook!! read more

Buying a new car can be overwhelming, but Stephen at the Fairfield location made the whole process so seamless and straightforward. My partner has had a Subaru Crosstrek for a few years, and loves it, but was looking to upgrade to a larger model. We had a lot of questions-- and Stephen walked us through all the different options available, was always responsive and went above and beyond clearing our doubts. He's friendly, super knowledgeable and really cares about the customer, he takes the time to help make sure it's the right fit, and that makes all the difference when making a big decision like this. Once I'm ready to upgrade I'll definitely come to this spot and ask for Stephen again, would highly recommend to anyone in the market for a Subaru. read more

Purchasing my 3rd Subaru, but first one with Fairfield Subaru. The process with Fairfield Subaru was incredibly smooth and stress-free experience. We negotiated everything from home, which made the process easy and transparent. When I arrived at the dealership, I was in and out in less than an hour and a half. They also gave me a very good price on my trade-in, which I really appreciated. Kyler was professional, efficient, and great to work with; I would absolutely work with him again and highly recommend this dealership. read more

I did end up getting a refund check for the extended warranty I cancelled. It seems Subaru Finance got the check some time ago but they didn't credit my account. Finally, got it figured out after a lot of hassle. Still, if the business office at Subaru Fairfield had cooperated and given me the check info., it could have been resolved sooner. read more

Had issues with my Subaru from Carmax and go to them and pay the extra. Friendly staff and quality work. George, the service advisor, always goes above and beyond to make sure his customer is always notified about the status of their vehicle. read more

Buying cars is nerve wracking. Went to Subaru and met with Gavin. He was so easy to deal with. After shopping around either other makers, we came back to make a deal. The whole process was stress free. I honestly have never had such an easy car buying experience. Plus I love the car. I would definitely recommend Subaru and Gavin! read more

My Wife and I purchased a Crosstrek here, and there are a few specific things that stick out to me. 1. We were absolutely clear on minimum requirements, which were heated seats, sunroof, and satellite radio. 2. The original salesperson we spoke to on the phone, understood our needs, said they had what we wanted at the price we wanted, and who was there the day we picked up the car, left mid-transaction to assist another customer then disappeared. 3. The handoff salesman was the downright most uniformed sleazy salesperson had ever dealt with, tried to play games with the numbers, got caught, could not elegantly back out and we should have left right then and there. 4. Unfortunately the sales manager who came in to "make it right" then sold us a car which DID NOT have satellite radio, which was one of our must have's. There was a lot of shuffling of models and inventory being done at this stage to get the deal done, we had already completed a trade-in at CarMax (due to Fairfield Subaru not meeting number they said they would on trade-in, to which we drove down the street to Carmax and got $500 more than expected without hassle) and when the car appeared they said *met* all the requirements we were burned out and really just wanted to get home. Full transparency, this was our mistake trusting the salesperson who specifically told us car had what we wanted. We had seen so many feature combinations at this stage it was all blurring together. About 20 miles after leaving the dealership, figured out there in fact was no satellite radio. Less than 6 months later sold what would be our last Subaru after taking it up with the dealer and Subaru and getting nowhere. I get it, what was done was done, and really, we should have left at the first sign of trouble. This dealership, everytime I drive past I remember this experience and how the experience was the lowest of lows in my car buying lifetime. Subaru I believe does a lot of good, this just happens to be the experience that shaped my perception of Subaru. read more

Cesar was our salesperson - he bent over backwards helping us out. My husband is in a wheelchair & we were trying in & out of car to see what would be easiest. The process of the sale was very easy. He was very patient with us - even helped with my husband. Would totally go back to them & recommend Cesar for a salesperson! read more

Well I had been in the hunt for a forester since February when I knew they were coming out. Buying a new car is very stressful and my first time doing that. But knew I wanted this model. Kyler helped me from the beginning. Then I got wooed away by another dealer who turned into a nightmare in the financing room after waiting two months for my car. So I called them to see what they had in stock, out of the blue came this lovely grey model. Kyler, Stephen, and Dale were awesome. A legit Subaru shop I'd say! Kyler was awesome and such a no pressure straight up guy. When you buy a car you want to love it and the experience and bring your car back to be fixed every time. Now I can feel good about that instead of feeling absolutely awful. I always dealer maintain my cars. So it's important to have a reliable place to go. Thanks Kyler for making it a Breeze! We Love our new Rover Rock Pearl Touring Forester! She was more expensive but worth every penny. read more

Fairfield Subaru - Hybrid Forester - Auto Repair Near Me - Fairfield, California

We typically do not have an issues when bringing our car in for service so we do keep coming back. Plenty of space for waiting for your service, fruit basket by the front if you're hungry. Our service guys have been good too. I will say whoever is answering the phones is the least bubbly person I've interacted with when it comes to dealerships. The person was yawning while on the phone. I also noticed they do not call you back when you leave a note requesting more information when booking a service - so be prepared to give them a call yourself. read more

Upon yon lot where gleaming chariots stand, At Fairfield Subaru, I made my way; And there did Stephen, with a gracious hand, Attend me kindly on that fateful day. With honest speech and wisdom in his eyes, He spoke not as a merchant keen for gain, But as a friend, whose counsel good and wise Did guide me swift through doubt and fleeting strain. No silver tongue nor pressure bore he down, But patient ear and truth in all he shared; He won my trust, and thus did earn renown, A salesman rare, with whom none else compared. So if thy quest's for wheels both fair and true, Seek Stephen's care -- he shall not fail thee too! read more

I took my Crosstrek in for a safety recall fix and an oil change. Car came back in immaculate condition and David Dunkin changed the battery in my key for free! Great customer care and the waiting room has the best snacks - Apples, bananas, protein bars, hot chocolate, coffee and Rip Van Wafels. Thank you Fairfield Subaru! read more

A long overdue review to write, but I would be cautious doing business with this Subaru location. My parents purchased a Forester SUV here a few years back and they would regularly get maintenance here for a bit. However, when my parents were sent a survey regarding customer service, my dad gave his honest and critical opinion in the survey. I guess Fairfield Subaru saw it as way too negative to the point they blacklisted him at this location, it's ridiculous. Now they cannot even do maintenance work here anymore and they have to go to the nearest location in Walnut Creek. They took it up to corporate but unfortunately they could not do anything since Fairfield Subaru is a franchise. My parents now have the inconvenience of driving all the way to Walnut Creek for any maintenance work. I would think twice about doing business with an establishment that retaliates harshly to their customers when they give a negative response on their survey. It's simply shady practice. read more

Fairfield Subaru couldn't even provide me with my information of my vehicle when I called to see why my sensor was still on after they "fixed it"... no records available for a car that they had for 4 days? And cost $900 for services? This is absolutely unacceptable and I won't be returning. read more

Came in for an oil change and they asked if I wanted a tire rotation. I said, what the heck... why not? The total for those two services was about $103. After the service, an employee said that the manager wanted to speak with me about some concerns they came across. They said they one of my wheel studs was completed missing, not sure how... I could be wrong but I have this theory that they could have messed it up while doing the tire rotation, but that's just my paranoid self. Cost about $12 to replace. They said my CVT needed to be flushed. That was about $600+ ($500 for just labor). Spark plugs needed to be replaced for about $500+ ($400 for labor). Later looked at my service history and saw my spark plugs were just replaced at 85,000 miles (went in at 109k). That seemed odd I would need to replace again? They also said I needed new engine filters. Basically, the entire service for everything they mentioned would have cost about $1700! And that's mostly labor fees. I said no to the spark plugs, which brought my total to $1100.... Had to leave my car for them to finish the rest of the services. They gave me a complimentary rental. I also asked them to look into my car shuddering when braking down will. Manager said she'll have them inspect it for free. At the end of the day, picked up my car and the employee said they saw more things that needed attention. My rotors were completely warped and needed to be replaced (I already figured) and the control arm bushing was getting worn out. Total for both would be about $1600... told him I'd look into it next time. Told my boyfriend about this entire experience, and he was livid for me and did a cost break down of how much parts would have cost and that they were ridiculous for hiking up prices for labor. He bought two new rotors for me and replaced them within an hour and a half for about $100. I wanted to keep all my parts genuine Subaru so that is why I had continued to go to the dealer for services... but with the way they try to milk you, I think I'll go elsewhere from now on. Should have listened to one of the reviews I read on here about price gouging. However, one star for friendly employees. read more

This is now my 4th time purchasing a Subaru from Dale for myself and for family. We recently found out Dale had moved stores and knew we had to follow him because we trust him and we left Fairfield Subaru with more than just the trust we have placed in Dale, we left with a brand new 2024 Subaru Outback Wilderness! Sech and Stephen were very knowledgeable and kind, they listened to me and my needs in a vehicle as I live in South Lake Tahoe, CA and need the best in snow performance. Ricky, our finance professional, made the purchase possible and helped me choose additional add ons. I'm happy I added the tire and oil package! Dale, as always, a true professional and kind individual, who again we trust and will coming back to. It was also so great seeing Mike, he like Dale has been with us since our first purchase many years ago. Thank you Fairfield Subaru for my ride! read more

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Fairfield Subaru is the place to go if you are looking to purchase a reliable good vehicle with safety features. Friendly staff. The employees don't pressure in buying car from them. The sales consultant Kyler did tremendous job in showing different vehicles. He went the extra step on negotiation & fantastic customer service. The sales mgr David did a great job on putting some numbers that fit. Didnt feel pressured to purchase extra products for the vehicle & add additional items on the contract. In the near future I will purchase another Subaru vehicle from this dealership. Subaru is rated #1 for reliable vehicles and high quantity & safety features. Bought 2025 Subaru Outback Onyx & luv my new car. Two days later I realized it's going to rain in few days not realizing i forgot that I needed all weather floor mats to protect my car floors. I called the parts department to see if there was inventory the parts mgr said yes. I said I will stop by there after work & if he could reserve me set. He said yes. Went there to purchase & pick up was a breeze. I will suggest this dealership to my family & friends. Thank you Kyler, mgr David, parts dept mgr & Fairfield Subaru Staff. read more

I recommend a close family friend of mine to Tony at Fairfield Subaru. And from what they told me the experience was spectacular. Tony was attentive to all thier questions and went into detail . He took his time and made sure they were getting what they wanted . Tony is our go to guy now for anything to do with our subarus . Thanks Tony read more

I LOVE this dealership, service team, and parts shop so much. I'm now having to edit my old posts to continue sharing my positive experiences because Google won't let me review this place more than once! Lol. I most recently was having some concerns with my 2018 Crosstrek and was able to take it to my guy Jay Valdez in service, the morning after I called. Long story short, I found out I was looking at almost $10k in repairs because there was a freak issue going on with my transmission. Every Subaru owner I've met, including myself, prides themselves on the durability and reliability of their Subaru - so this news was upsetting in more than one way. Jay V. immediately reassured me that he was going to make some phone calls and talk to the people he needed to talk to in order to figure out how get my car right, and his goal was to not have me pay a single dime for it - even he was shocked at the issue my car was having and seemed like he took it personally as well. Jay did what he needed to do in the next couple days to work his magic. He called me back, and informed me that my transmission was going to be completely replaced and installed at ZERO cost to me. What a relief!!! This was such amazing news to hear and I could tell that Jay had a personal interest in making sure the proper outcome came true for me. I've been bringing my Crossterk to Fairfield Subaru since I purchased it, and he simply wanted to show gratitude to a very loyal customer he said. To add to Jay's efforts I later found out he pulled some MAJOR strings to get a new transmission to Fairfield within 1-2 days when simply ordering a new one could have take about a month. While they provided me with a rental car for my troubles during this time (also amazing), Jay didn't want me to be without my baby longer than needed. I could go on and on about how amazing Jay and the whole service team have been to me over the years...and I also don't want to forget my extreme appreciation for the mechanics who have worked on my car- it always come back to me running better than ever! I don't want anyone else touching my car!!! I even went back a few days later to grab a couple random parts for my GF's Impreza (cuz yea, I told her she had to buy a car from Fairfield if she wanted a Subaru) and Gerry in service also went above and beyond to help me figure out what part I needed and he actually had it in stock! He stayed after hours to finish helping me and I just couldn't thank him enough. Because of the way I'm constantly treated when I visit this dealership, I will continue to show my loyalty to Fairfield Subaru for many more years to come. I will continue referring my friends and family there because they treat me like family. Thank you EVERYBODY at Fairfield Subaru for ALL you have done for me over the years, I am beyond grateful! read more

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My first purchase with Fairfield Subaru was in 2015. I am now on my third Subaru, the Ascent. The entire staff is great and I always look forward to going in there for a visit, service or especially getting a new vehicle. The place is clean and there is always someone there to great you. A special thanks to Marco in sales, Nyla in parts, and Wahid the general manager. read more

Could not have been better unless they gave me the car! No pressure, very friendly and knowledgeable, and I LOVE me my Suby! this dealership is top notch and I have 50+ years of buying cars. A plus! read more

Jeff and Hector assisted me in the purchase of a 2025 Outback Touring XT. Before I visited their dealership, I was actually dreading the process after haggling and going through a bait and switch process at numerous dealers. Not only did they give me the best price out of over 10 dealers, but the whole process was honest, fast, and painless. We were in and out of the dealer in a little over an hour. I cannot praise their transparency and professionalism enough! read more

Fairfield Subaru - My beautiful new Outback - Auto Repair Near Me - Fairfield, California

What could improve??? How about transparency, honesty, and customer loyalty. If you want to be left feeling like you a dollar sign and not a valued patron then schedule an appointment today. You can guarantee that if there are ongoing problems with your car that continue without resolution, your service experience will drastically decline. On one particular instance after going for a test drive with a "master mechanic", who downplayed all the issues I pointed out; he was witnessed gossiping with the service agent after getting out of my car, after telling me about recommendations noted in the system several appointments ago that were never mentioned to me. It is obvious that if you are a squeaky wheel about unresolved problems, you become the problem. Not to mention a gaslighting service Director who then several months later called to break the news that a very expensive repair was the result of an issue many months prior. Seems to me that the service department doesn't know their head from their...well...you know what!?$ read more