Fairfield Chevrolet

(391 reviews)

Excellent experience at CarMax. We shopped online, got reapproved, then went for a test drive. We…read moretest drove two cars, chose one, and the signing process was easy. The only sad part is that we bought the car at the end of the day. So the workers who detailed the car before we got the keys didn't do the best job. I ended up having to clean all the visual dust, stains, and spots throughout by myself. Other than that, I would definitely use CarMax again next time we purchase a car.

called ahead to ask about selling my car and specifically asked whether coming in person would…read moreresult in a more accurate appraisal. I was told I could either get an online quote or come in for a better assessment and appropriate value, so I scheduled an appointment and drove in. When I arrived on time, I waited nearly 20 minutes. Eventually I was informed that the in-person appraisal would be very similar to the online quote, which made the visit feel unnecessary. The facility itself is clean and they have a nice selection of vehicles. However, I did have some difficulty getting assistance. I had to knock on an office door to get someone's attention before being connected with a representative. Overall, I'm sure CarMax is a good place to purchase a vehicle, but my appraisal experience could have been more efficient and better communicated.

Hopkins Acura Of Fairfield

4.5

(196 reviews)

Big shoutout to Mark at Hopkins Acura of Fairfield…read more Thank you for all your help and guidance in choosing the best car for my son. I was initially leaning toward the Acura Integra because of its features, reliability, and overall value. However, you helped us look beyond the specifications and focus on what truly mattered to him. You saw firsthand the huge smile on his face when he got behind the wheel of the Subaru WRX. The excitement, confidence, and pure joy he felt during the test drive made it clear that the WRX was the car he genuinely connected with. As a parent, seeing that kind of happiness is priceless. We truly appreciate your patience, knowledge, and willingness to answer all of our questions throughout the process. Your honest advice and support made what could have been a stressful decision much easier and more enjoyable for our family. Thank you again for helping us find not just a car, but one that my son is genuinely excited and proud to drive. We are grateful for your outstanding service and guidance.

I want to thank Mark Barlaan at Acura for helping me find my perfect car--not once, but twice! His…read moreprofessionalism, patience, and dedication made the entire car-buying experience smooth and enjoyable. Mark took the time to understand exactly what I was looking for and helped me find the perfect Acura that fits my needs. I am so excited about my new Acura and couldn't be happier with my purchase. If you're looking for someone who genuinely cares about his customers and goes above and beyond, I highly recommend Mark Ablan. Thank you again for your outstanding service and for making this such a wonderful experience!

Steve Hopkins Honda

4.0

(506 reviews)

I had bought a 2023 Honda CR-V hybrid sport touring model at a certain cow town dealership…read more Have been servicing it there also. Lately though, I have been feeling less than satisfied.......just feeling that for the money I was spending, the results weren't quite up to expect ions. Today I took my vehicle to be serviced at Steve Hopkins in Fairfield. A COMPLETELY different experience. Luis Guzman our service technician, what a PRO! Just went for oil change and tire rotation I had been having trouble because the TMPS kept coming on. Cow Town said during cold weather, it's likely to happen, never mind I've taken it there for TWO oil changes and tire rotations in the past year. Today during the tire rotation I get a call from Luis, the service dept says they found a small nail in a tire that has been causing a slow leak! Fixed it no charge! No more TMPS light coming on! I made another appointment for my 2009 Honda accord. Oil change tire rotation and brake check and all around e,engine check because I am going to give my pride and joy 2009 to my Granddaughter who will be a new driver in May! Thank you Steve Hopkins Honda. Thank you Luis Guzman......see ya Tuesday when I drop off my baby! You can BUY a Honda in cow town if you so desire, but as far as service goes........you are CRAZY if you take it anywhere else other than Steve Hopkins Fairfield!

I came in to request my service records and was disappointed by the way I was treated. The service…read moreadvisor was extremely rude. I understand you may have been on your lunch break, but a simple, polite explanation would have been far more appropriate than the attitude I received. This is not an acceptable way to treat customers, and it has left a very negative impression. As a result, I will not be returning here for future service.

Valle Auto Sales

(3 reviews)

Literally was able to get me into a car when I felt like I was running out of options. Would…read morerecommend

I went to the branch in American Canyon to purchase my first car. The salesman Kirby was absolutely…read moregreat! My whole experience was very good. There was no pressure to purchase a vehicle until I was ready and certain. I totally suggest anyone looking to buy a great and reliable car to come here!

Lux Motors

(7 reviews)

Zahid is a top performer in his profession. Independent car dealers can be a little shady in my…read moreexperience. Lux Motors lead by Zahid is a breath of fresh air. I bought a Mercedes from Zahid and love it. It is refreshing to buy a car from an owner/dealer that is involved in every aspect. I hope Lux Motors can grow into an empire.

Zahir always goes above and beyond helping me out even with the little things. I was having an…read moreissue with a loose connection to my headlight and he called and got me an appointment right away at Element Auto. I was taken care of right away because of Zahid's help. I was in and out in 15 minutes. He always so patient with all of my unnecessary questions

Hanlees Fairfield Toyota

3.6

(305 reviews)

Excellent Service Completely inspected and brought up to…read morespeed a Toyota Tacoma I bought at Carmax Completely trust Hanlees Toyota Fairfield James Sanchez service was outstanding Kudos

Everything went smoothly with the purchase process, and I was excited to drive my car home…read more Unfortunately, shortly after leaving the dealership, the check engine light came on, and the vehicle began experiencing misfire codes. I'm extremely disappointed. I worked hard for every dollar I spent on this car, and to have problems immediately after driving it off the lot is unacceptable. While I appreciate that the dealership provided me with a rental vehicle, that's not the point. A customer shouldn't have to deal with major mechanical issues right after purchasing a vehicle. l've owned several used cars over the years, and I've never experienced anything like this immediately after a purchase. This has left me feeling like I was sold a lemon and has completely taken away the excitement of buying a new vehicle. I truly feel let down and disappointed with this experience. I hope the dealership takes responsibility and resolves this issue properly.

Ford Fairfield

(833 reviews)

Five stars for Ford Fairfield! Their team went above and beyond to get my 2020 ROUSH F-150 back up…read moreand running with a complete new transmission and the ROUSH-specific access required to properly recalibrate the supercharger. This was a challenging repair, but Missy B., Michael G., Robert K., Kishan K., and Erich C. put in the extra time, effort, and coordination needed to get it done correctly. Special thanks to Erich C. for helping secure the ROUSH-specific access that was so important to the process. I am genuinely grateful to the entire team for their persistence, professionalism, and care. Thank you all for bringing my ROUSH back to life! Ford Fairfield has an exceptional team and has earned my strongest recommendation.

I couldn't update this review fast enough. The excitement of when we first purchased this car,…read morequickly faded away within the last 5 years and almost 37,000 miles later. 1. This model explorer alone had 33 safety recalls. Each time we took our car to the shop, it took 1-2 weeks for repairs. Completely inconvenient! 2. The crack in the windshield that was EXISTING when we bought the car never got repaired in the 5 years we had the vehicle. Don't bother purchasing warranties because this dealership doesn't honor them and the 3rd party warranty company gives you the run around. Ford was supposed to complete the repair themselves but kept pushing it onto the warranty company! 3. No cars transmission should go out at 36,000 miles and some change! NEVER!!! 4. As the dealership that sold the warranty and extended warranty there is no excuse as to why you can't locate a customers information to verify they have coverage for power train issues, but of course it's easier to try and convince a customer that they don't have coverage, I guess! 5. Replacing the transmission took just shy of a month and no loaner car was offered. Literally had to pay for a rental at about $600 a week, plus pay a car note for a car we didn't have in our possession just to be able to get to and from work! All because Ford only offers loaners for "Ford" warranty vehicles. How that even makes sense is beyond me! In this economy, an extra $600 is tough! 6. After repairs were made, we were told we could not pick up OUR vehicle until the warranty department made payment. So even after the warranty department approved the repairs and approved to cover almost 100% (we had to pay $200 for screws, yeah, I know, crazy), we were told we would have to wait until they paid because it was a large bill. I guess the peace of mind was being told that warranty "usually" pays quickly. We had to get the manager involved after numerous calls and he only agreed to release our vehicle because I'm sure he realized illegal business practices aren't the best route. I won't go into detail on the legal perimeters or lack there of to withhold someone's car without legitimate merit! Obviously I understand that no business is perfect and sometimes issues are bound to happen, but this experience alone showed us that Ford Fairfield does not care about its customers and will do anything they can do be shady, with a lack of professional business practices. Do yourself a favor and buy your car anywhere else but here! If I could give zero stars that would still be too many for Ford Fairfield...

707 Motors

3.9

(17 reviews)

AVOID THIS PLACE ~ They aren't honest with customers, they'll say anything just to get you there --…read moreand they're selling cars with MAJOR issues that you'll need to fix. I spoke to them multiple times over phone and text. Asked multiple times why the car I was interested in was a couple thousand below market. Their website intentionally had photos of the car that suggested it was clean. Were huge rips in the front seat, and the windshield had multiple issues, wasn't even drivable (neither was mentioned, or in the photos -- even though they knew i was coming from an hour away, and renting a car). They instantly said they'd drop $200 more for the seat & the windshield each, they just lied to me to get me there (on my time and money). Was still cheap enough i had it pre purchase to look at it, mechanic said there was over $3,000 in just labor that this car needed (for a car under 8,000..) They are misleading people on purpose, not telling the truth -- and selling cars with thousands of dollars of fixes needed. AVOID THIS PLACE!!!!

This business needs to be closed down before someone gets hurt. My car shut down on the freeway…read morehours after the purchase. I've had nothing but problems ever since. 707 Motors says it's not there issue.

Mercedes-Benz of Fairfield

3.7

(486 reviews)

met with Phil to discuss options available for when our lease expires in Sept. he got us into a…read more'26 GLC at a killer price. No hassling , no negotiating and no guy in the back room and no finance guy. easy peasy I would buy another car from him and this dealership any time I needed one

The Price Family has long been known for upholding a high standard of integrity and excellence in…read morethe automotive industry -- a standard my own father shared as Parts and Service Director at Sunnyvale Toyota in 2005. That reputation for honesty and professionalism is what led me to trust Mercedes-Benz of Fairfield. Unfortunately, this experience has been stressful, dishonest, and far below ethical standards. After purchasing a 2021 Audi Q7 Prestige 55, I discovered undisclosed windshield damage that had been concealed with an attempted repair. The flaw is visible in the dealership's original photos--where angles appear intentionally chosen to obscure it--and should have been identified during their pre-sale inspection. Despite this, they denied any knowledge, though the vehicle went through their service department prior to sale. They replaced the windshield with non-OEM aftermarket glass, compromising safety standards, HUD/ADAS functionality, and reducing the vehicle's value by about $4,000. When I retrieved my car, the new windshield caused a blurry HUD display, confirming distortion from improper glass. The replacement glass also isn't properly sealed around the rain sensor and camera area (photo attached), further compromising the vehicle's safety systems and weather protection. I contacted Mo, the General Sales Manager, expecting a professional resolution, but instead received a response from Simon, the Sales Manager, who continued to provide inconsistent information and inadequate solutions. He first claimed the windshield had been calibrated, but offered no documentation--then later offered to pay for calibration, confirming it never was. I've given them multiple opportunities to make this right, but they've responded only with excuses. Simon even stated they'd "only put about $1,000 more into this," treating a serious safety issue as a mere inconvenience. Instead of correcting their mistake, they offered to "unwind the sale," suggesting they'd rather resell the same unsafe vehicle than honor the deal they made with me. Their conduct violates several California consumer protection laws, including: * Vehicle Code §11713(a): failure to disclose material facts in a sale * Civil Code §1770 (CLRA): misrepresentation of quality or characteristics of goods * Business & Professions Code §17200: unfair or deceptive business practices * Vehicle Code §9990: failure to disclose safety-related repairs before sale I have full documentation of all correspondence and advised that I will be proceeding with an OEM windshield replacement through Audi Concord, for which Mercedes-Benz of Fairfield will be held responsible. Consumers should use extreme caution--this dealership's actions demonstrate a clear lack of integrity, transparency, and regard for customer safety. I'm confident the Price Family would not want this kind of shameful negligence and disregard for ethics occurring under their name.

CarMax

(391 reviews)

Wadleys Wholesale

(2 reviews)

i was looking for a first car for my son. we were recommended to go to wadleys used car and was…read moregreeded with professionalism and kindness mr. doug wadley was an amazing resource. he was honest about the type of vehicle that are best for our price range. he was able to provide a very nice used honda with relatively low miles and he even gave us a reasonable price that worked for our budget. even the purchasing process was short and pleasant. my son is very pleased with the vehicle and we received all the ownership documentation timely. i highly recommend wadleys for any one seeking a used vehicle in the solano county area.

Cool people, 5 star service, got everything I needed, very respectful and good people.read more

Hi-Tech Auto Center

4.8

(58 reviews)

Something flew off our Honda Odyssey which caused the exhaust to sound like we were driving a race…read morecar. Called Hi Tech Auto and SJ answered. Said "bring it in!" Pit it on the lift. Helped us with what we needed to take care of. Great customer service! Thank you SJ!

Great service and excellent communication while they had my car at the shop.100% recommend hi tech…read moreauto

Auto Connection

4.2

(9 reviews)

Christina and David are hands down the kindest and most trustworthy people to work with! As buying…read moremy first with them it has been a lot of bumps in the road but by far the best place to get your car!! Everybody should check them out!

I am so pleased with doing business with Auto Connection! They helped me to acquire a vehicle,…read morewithout a credit check, a minimal down payment , and monthly payments! I am so thankful for them for giving me a chance ! Now I have a nice car to get me to work my house cleaning business! One thing about the owners of Auto Connection, Christina and David, they truly understand that people fall upon hard times and they try to help you!! I have been a customer of theirs for about a year now...and recently they opened a new car lot on Springs Rd. Here in Vallejo Ca. And it is so nice to see their business prospering. A sure asset to Vallejo Ca.

Diaz Tire & Auto

See more unrecommended reviews

(18 reviews)

This review is overdue. We were fit in to have our brakes inspected at zero cost. Service was…read moreprofessional, friendly, and prompt. If we need our brakes replaced in the future, we will definitely come back. We had an oil change at Jiffy Lube and the technicians told us breaks would need to be replaced. We came here for a second opinion and learned we have plenty of life left. Very reputable and gave us lots of peace of mind.

If you have high end wheels do not hesitate to get tires mounted at Diaz Tire & Auto. They will…read morehandle your wheels with care. Family owned business with fair prices. Highly recommended.

Edco Transmission

4.8

(88 reviews)

Amazing service ! I felt very safe and valued as a customer! I had no idea what to do and Anthony…read morehelped me tremendously!

I called this business to get an estimate on a torque converter replacement and I was told they do…read morenot do individual component replacements; they would only replace the entire transmission. This is absurd and would cost about 4+ times as much as torque converter replacement. Anyone who is being manipulated into replacing their entire transmission, when the failing component is the torque converter, is being taken for a ride...

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R M.

7 years ago

Worst customer service I've had in years!!! It's as if they could care less if you are a future return customer or not; preferably not, it seems. I called for an appt to finally address the recalls (air bag, etc.) before the end of the year. Ray Ojeda, in the service dept said he couldn't book the appt unless all parts were in, he checked, said they were in and booked for the next week. We planned for me to leave it overnight to use the shuttle service next day. When I called the next day Ray said they haven't even started because all the parts weren't in. WTH?!? 2 days with nothing done and he "hopes parts are in by the end of the week, next week at the latest". I go ahead and my car as I do have a second vehicle, although it's a truck and I don't like to drive it everyday. I ask Ray if they can clean my car to ease the pain of this experience and he says "yeah, I'll have 'em clean it". The next week I pick it up. The exterior's been washed and a light vacuum but there are "scratches" on my brand new windshield (from taking the dash off). Thankfully they wiped off. Point is they weren't wiped off before returning the car to me cleaned. After driving my car for a day or so I noticed that my cruise control, which I use often and reflexively, was not where it normally is. Upon closer investigation I see that the steering wheel is off center about a quarter turn to the right. WTH? I call Ray to inform him of my discovery and he's doubtful that they had to remove the steering wheel but went to check. Yep, they did, let's make another appt; we did for the following week. I called on Thurs. before my Monday appt to confirm. Ray says, "I don't see an appt for you but just drop it off." By now I'm done w/Ray and Chevy Fairfield. But I need my steering wheel on straight. I ask for a complimentary detail of my car for this unpleasant experience. "Oh no...That's a $300 service!" I then do a search of reviews to find out that this is the norm for customer service there. I called a phone # which was left by a Chevy dealer customer service rep in response to several of the complaints on Yelp to voice my complaint. I spoke w Ilene at Subaru who said she would arrange a detail and wanted to make me a future customer. When I picked up my car, the steering wheel was on straight but I get a better car cleaning at 5 Star car wash. I followed up w/Ilene to inform her of the substandard "detail", sent her a video of the job but was directed to the new service manager at Chevy, Chris Hanson. He finally responded by email, lied stating he's "been unsuccessful in reaching me", offering a detailing but would not take a phone call from me on 3 occasions. So much more to say but will end with: I've been drooling over the Equinox for years now. I paid cash for my '09 Pontiac Vibe, first new car and will be doing the same when I save for the Equinox or equivalent but NOT to Chevy Fairfield!!!! Shady business practices, lousy customer service and substandard work! read more

Carolyn S.

10 years ago

I've lived in Fairfield for 26 years. I've used the service dept on many occasions even had a complete engine swap done without issues some years back. However; several years ago I was very disappointed with the sales and service and stopped going here. This past April, my wife needed a replacement vehicle, we looked seriously at several options and many dealerships. She chose Fairfield Chevrolet and bought a Traverse, the car was priced well below others in the area, the staff was very accommodating, polite and professional. We've had an opportunity since April to return for minor maintenance and repairs. On our visits, they've been very flexible with appointments, very knowledgeable, very quick and customer driven and oriented. The people in the service dept remembered my wife and addressed her by name, Matthew and Vinnie are top notch and do all they can to explain what is going on, start to finish. All the supporting staff work toward the goal of respecting the customers time and moving quickly to get their tasks done! They treat the customer like someone who pays their wages, imagine that. The changes in the morale and attitude at this Chevrolet dealership are amazing. I recognize its probably tough to sit through staff meetings and listen to what is wrong in an operation, and then strive to correct those deficiencies, but management needs to hear that your efforts are what builds customer base and repeat customers, kudos to all of you! Finally, on 10-12-16 at about 6 pm, when we were leaving the service dept, a young lady brought my wife's Traverse out of the shop, my wife was asking about a function of the mirrors and map lights, a salesman overheard the questions, apologized for interrupting their conversation, took over and spend about a half an hour explaining several features that we were not aware of. This is the kind of service and care that will build long term relationships and return customers,despite what appears to cost labor up front, please keep the adequate staffing and service going, it will take time... but you guys have rebuilt our confidence and are well on your way to revamping a once deteriorating dealership! Thank you! Mr & Mrs H. read more

Lauren O.

9 years ago

On 09/25/2017 I was driving to work in Richmond, California from Vacaville, California. My car's computer came on and said 'Turn off Engine, oil pressure low'. I was driving on a hillside with no shoulder and could not pull over. When safe to do so I pulled over and called a tow truck to take my vehicle to Fairfield Chevrolet. I had taken my car there in June of this year because my check Engine light came on. They told me at that time the computer just needed to be reset and the oil changed. When I had my car towed to the dealership on 09/25 the dealership called me back about two or three days later and told me they could not work on my car because they found a Service Champ oil filter CF5274 in my car and they could not honor my drivetrain warranty because that's what caused the damage. They said I had taken my vehicle to get work done somewhere else since June. This is a lie. I contacted the manufacturer of the filter and they told me that the CF5274 goes on a GM Cadillac and that the filter could not have gone on my Chevy Cruze. They said the filter would not fit on my car, and if someone did manage to force it on there my car wouldn't have made it down the street before my engine was damaged. They also told me about the Magnuson-Moss Act, which states that I can not be denied my warranty for getting routine maintenance outside of a dealership mechanic anyway (although I did not). I believe that this dealership denied me my warranty so they could either overcharge me for the work or because there really was something wrong with my engine when I took it to them in June and they did nothing. I am very sour on this experience and would not recommend anyone go to this dealership. read more

Sandi N.

11 years ago

I want to take a moment and do a shout out to Damian in the service department. I had a bad experience in trusting a guy in my neighborhood to install a new engine in my 2000 Chevy Suburban. The guy said he was experienced and has been working on chevys for a long time. Long story short, he talked the talk but couldn't walk the walk. I have never taken my vehicles to the dealership because they are very expensive and I can't afford the repairs. I had no choice when the engine would not start after this guy installed the new engine. I had the Suburban towed to Fairfield Chevrolet and Damian started working his magic. I explained the situation and Damian was very kind, sympathetic and sincere throughout the whole process. He contacted me with each finding and explained the problems and the pricing of each repair. I explained to Damian that I had been forced into a rental car due to the fact that the guy who installed the engine took 3 months longer than he quoted. I was struggling financially because of the rental car and trying to put aside funds to pay for the dealership repairs. He was able to put me in a loaner to get me out of the rental and help me save more money. I don't know what I would have done if he hadn't done that for me. Damian's attentiveness, compassion to help others and customer service skills are reflective of someone who goes above and beyond. I hope Fairfield Chevrolet understands what an attribute to the service department Damian truely is. Thank you Damian. read more

Laurie D.

193

11 years ago

I have to say as a single mother, on a single income, purchasing a new car is as scary as it gets!!! However, I am now the proud owner of a beautiful 2014 Chevy Cruze LT and I never had to leave my office or home to get it!. Kevin, my salesman, knowledgably answered all of my questions and quickly responded to any of my emails, text messages and/or phone calls. Stressed to the max already from my weekends previous experience trying to purchase a vehicle I asked if he wouldn't mind me thinking about it for a few days. Again, purchasing a car as a single mother is REALLY SCARY! Kevin completely understood and was more than willing to call me back in a few days. After a few hours of consulting with family, friends and finances I made the solid decision to purchase the car at 11 PM that evening. The next morning, around 4 AM, I was so excited I sent an email to Kevin letting him know I was ready to purchase. By 1 PM that afternoon my car was delivered to my front door, contracts were signed and she was all MINE! My daughter and I are overjoyed and extremely happy with our new car inside and out. We couldn't as for more! Thank you VERY MUCH EVERYONE at Fairfield Chevrolet! Your pricing was exceptional, the financing was exceptional, and your service is exceptionally BEYOND! I would absolutely recommend anyone purchase a car from your facility and would definitely come back to purchase again. Sincerely, Laurie Davis read more

Stuart M.

13 years ago

Killer service people. I help write customer support guide lines for our company so i am sensitive to personal commerce situations that break beyond normal boundaries in both directions. The folks at Fairfield Chevy Service Dept are phenomenal when it comes to meeting the customer's needs. We traveled to The Napa area from our home in Kelso, Washington to visit my sister. But we were on a schedule as i needed to get back to my office within a couple of days. So when I informed Ashe, one of the service managers at Fairfield Chevy about our truck over heating but I just needed a quick estimate before deciding what to do about it because we were so far from home, he and the service tech did exactly that; and even gave me a nice discount off their standard minimum charge because they only spent about 45 minutes checking out a lot of things. Nothing unexpected, in and out. And I even got a lot of work done on my laptop while waiting in their very comfortable waiting area. I completely endorse Fairfield Chevy and Suburu Service Dept. In this day and age of cookie cutter, bottom-line-comes-first business attitude, the honesty and Customer First attitude of Ashe and the guys there is refreshing. Sincerely, Stu Marks Business Video Specialist EZWebPlayer.com read more

Clint B.

7 years ago

Recently we needed a used car for my daughter. Searching CarGurus from Yuba City we located a clean, low mileage Chevrolet Impala at Fairfield Chevrolet. I called and talked to Benny Singh to see if he still had it in stock, He did so we made the trip. Everything went very well. We arrived, drove the car, sat down with Benny and he explained our purchase options and in less than two hours we were back on the road to Yuba City with a very nice car. Now I have been in business for over thirty years. Here is the sad thing that I know to be true about online reviews. You can do everything right one hundred times and no one will say anything about it because it is the expected norm. But have trouble meeting customer expectations and you get written up with a bad review. It doesn't matter what the business is. They all suffer the same with online reviews. So there are some negative ones on this dealership. I am posting a positive one because it is true and because for each the negative ones on this page there are most likely dozens and dozens of good ones that never got written up. Just saying... We had a very good experience at Fairfield Chevrolet. read more

Kevin H.

13 years ago

My review is focused on my Body Shop experience. Body Shop Manager, Oscar Blanco Manager was absolutely professional and truly listened to my needs. He is very knowledgeable how insurance companies work relative to what they will cover and what they will not. Oscar offered me numerous solutions to my specific accident and didn't miss any detail. Oscar Blanco is a professional body shop manager. He has tremendous energy, knowledge and an approach to customers that demonstrates his desire to successfully help the customer achieve their goals. His investigative approach to customer situations provide a basis of clear thinking and he earns the customers respect in a very short amount of time. Customers can see that he has the knowledge and passion to help them and develop a mutually beneficial relationship. I would not hesitate recommending Oscar and Fairfield Auto Body at Fairfield Chevrolet for ones auto body needs. By the way - His repair team and painter are world class. My paint job looks like its has a thin coat of water on it. It shines from front to back! No scratch marks what so ever. Amazing body work!!!!!!!!! read more

Michael I.

6 years ago

Didn't really care for this place when I got there and should have went with my feeling.I bought a Lexus here one month ago and Im at tire shop right now and I have no wheel lock key to take the tires off and now car is in the air at the shop car has been hit in the rear end even bottom tail light is cracked and now really looking the rear bumper has been repainted.They sold me car says no accidents on record and me and everyone reading this review knows they knew it had been in a accident before they sold it to me.This place is shady and they also knew they was no wheel lock key to take of the tires.If you do go here take a look around place is dirty and getto.Also I read other bad reviews on here and I see they way overcharged on finance part of deal.They tried that with me first offer they sent me was like 18%-19% I found that very funny but I got up like I was leaving got all the way out to my car and the salesman said wait come back in he has a better offer come back in so I did.Now it was all the down to 8%-9% so about $8000 cheaper when all said and done so they will try to get you but they didnt with me. read more

Doug W.

12 years ago

Do not ever take your car to there body shop.they are all a bunch of liars Greg,Octavio,anthony.I was kind enough not to use there real names.my first tip off was why they were not members of the better business bureau.they said they didn't know and would check on it .from April 2013 to august 2013 .I had to take my truck back four times . There quality control is non existent .I donr know how they can stay in business? they just bullshit every one through and take advantage of people.I happen to be a fleet mechanic of 70 trucks.I do my own fair share of body work ,paint,repair.I have been a mechanic for 25 years.this is not a case of sour grapes,rather terrible quality control and lack of pride in their work!this was undoubtedly the worst experincec of my 48 year old life.I would very strongly recommend ,not to have your body work done there.I have found a few minor issues ,but would never step foot on there propery again .I will just live with the minor flaws,that are left.live and learn I quess! Your very dissatisfied customer. Douglas p walker read more

Kim L.

12 years ago

I needed car work done & decided to go to the dealer. Other shops are charging what a dealer would charge & not give you the same service. After i brought my car in to be diagnosed it indicated i needed a DTM. I had them change it & it ended up being cheaper than first quoted. That was a pleasant surprise. After i left my check engine light came on the next day. I called & told the gentleman in the service department that it came on & what should i do. He indicated to bring it back & he'll make sure everything is ok. I did & it was my EGR so i had them replace it. The gentleman was so nice he said come back or call anytime. I left & the check engine light came on again. He was saying i'm so sorry please bring it back. He couldn't apologise enough. After days of looking found out the new fuel pump i had just put in about 2 months earlier at a different shop was the wrong one. I was very impressed that they would work that long & hard & never charge me. That has never happened in the 30 years i've owned cars. That's hard to find... read more

Eugene C.

10 years ago

( I'm not very good at this, I'll give it a try.) On January 31st, my wife and I went to see about a car. After being very disappointed !! from our last car buying experiences at three other dealerships. We met ALICIA ALDERETE at Fairfield Chevy. She was a breath of fresh air,very kind and HONEST !!! easy to talk to, and understanding. For a very old couple like us, she was very respectful and didn't try to rush us at all. My wife was very pleased with Alicia, and I was too. It felt like speaking to our granddaughter.I had called ahead and spoke with her on the phone. She had everything in place when we arrived at the dealership. My wife was pleased with Alicia's handling our choice of car. Alicia was very efficient with all the paper work. We were so glad to have met someone who takes such pride in her job.It was such a pleasure to have met Alicia.She called to make sure we got home okay,to Sacramento it was late at night and she was concerned for us. Thank You ALICIA we love you mucho !!!!! Gene & Gloria read more

Todd J.

10 years ago

I couldn't be happier after working with Wahid at Fairfield Chevrolet. Wahid went above and beyond to provide an incredible level of customer service for me while purchasing my 2016 Chevy Silverado 2500 this week. The truck I wanted wasn't initially available on the lot so he searched everywhere for the right truck and after locating it sent his guys to pick it up about 2 hours away. They then detailed the truck, and searched all over Norther California to locate the exact lug nuts needed to put on upgraded wheels and tires before delivering it to my house which was 2 hours from their dealership. Throughout the process, Wahid was always available to me and was very communicative by text at all hours. When I signed my paperwork everything that was reflected in the numbers and interest rate was exactly what he said he would deliver the first time I talked to him. No surprises. I couldn't recommend them higher and am very appreciative of the awesome level of customer service they provided. Thanks again. read more

Todd S.

144

5 years ago

first off people there are way more cheverolet dealerships in the area. these people are frauds committing fraudulent activities. beware and you had fair warning. i did not learn the first time i bought a subaru. then a 2019 silverado 2500 still did not learn. then i bought a 2020 chevy traverse all through this fraudulent dealer. i promise you you will be disappointed if you do business here. ray in the service department is a great guy along with the gals he works with. so are the people at the parts department counter. sales sucks management sucks and that is the way they are taught. please people take your hard earned money elsewhere. fairfield subaru has an f rating with better business bureau fairfield chevrolet has an f- rating with the better business bureau. do your research and shop somewhere else. was in the market for a 1500 silverado and a electric vehicle and feet really good to give our business to mazzai chevrolet in vacaville california read more

Louis J.

10 years ago

A few notes: I dealt with Garret Lubin in purchasing my new car. I was told that they have recently come under new management so that may assuage any concern about their average yelp score. Over the past 2 months they have been a pleasure to work with. From the day I walked in just looking, to a few days ago when I signed the papers, Garret and the whole sales staff have been friendly and extremely helpful. I shopped around a bit at various chevy dealers around the bay area before I chose this one. They gave me a great deal on my trade and on my new 2016 Camaro SS that they custom ordered for me. There is definitely a younger vibe there compared to the other dealerships I visited. They made the often stressful experience of buying a new car fun. Best experience ever at a car dealership. I got the exact car I wanted at a great price with friendly people and excellent customer service. What more could you ask for? read more

H. Jeremy V.

10 years ago

Had the pleasure of dealing with the two best car salesman (Albert and Ernesto) I have ever dealt with while waiting for my car to arrive from the factory. I kept them busy with a million questions and they either new the answers immediately or got the answers to me in a timely manner. I also had the pleasure of dealing with Fernando who helped me track my car. The two sales managers who I called the corvette manager and the mustang manager (because of their private vehicles and my terrible memory for names) were top notch. Anyone I approached in the dealership always was respectful and courteous. The owner told me last night I am now officially a part of the Fairfield Chevrolet family and promptly offered to waive my deductible on another of my vehicles that was damaged in a hit and run accident. I will definitely recommend this dealership to my friends and will do further business there in the future. read more

Mansoor S.

3 months ago

I had an excellent experience at Fairfield Chevrolet! From the moment I walked in, the entire staff was friendly, knowledgeable, and truly willing to go the extra mile to make sure everything went smoothly. Purchasing my EV was a seamless and stress-free process, and I really appreciated the professionalism and care throughout the transaction. A special shout out to Wahid and Alex for their outstanding customer service, patience, and guidance every step of the way. They made the experience enjoyable and answered all of my questions with honesty and expertise. Also, a big thank you to Sech for making the paperwork process incredibly easy and efficient. Everything was explained clearly, and the entire process was quick and hassle-free. Highly recommend Fairfield Chevrolet to anyone looking for a smooth car-buying experience and exceptional customer service! read more

Sorrentino F.

13 years ago

I finalized my purchase of a 2013 2500HD through this dealership yesterday. This process took a total of about 12 hours of my being at the dealership (due to my finicky nature) and no less than 35 calls/text messages to my salesman, 98% of which I initiated. Every single one was answered, regardless if the salesman was on or off. I was never told to call anyone else. I know its somewhat faux pas to mention individual names in these reviews, but... the gentleman I dealt with was named Devin Abel. He answered every question I had (which was a lot), and successfully alleviated my every concern. He searched through many dealerships to find the exact truck I wanted (due to the '14's being out, '13's were slim), and gave me an unbeatable deal. Its very uncommon to find a car salesman anywhere that is a straight shooter. I think I found one. read more

Andrea M.

10 years ago

My fiance and I were looking to trade in 2 cars for 1. We looked at several dealerships and we're not impressed by the customer service. We ended up at Fairfield Chevrolet and found a car we were not expecting to purchase. Thanks to the help of Ernesto Marin, we were able to find the right car for the right price. From the moment he introduced himself, he was knowledgeable and had a great personality. The entire staff and experience was quick and easy. Thanks to everybody at Fairfield Chevrolet, my entire family is happy with our new car!! And we even had to have a family member sign a document who was out of town. Will Fraizer drove 2 hours away to make it easier on us and got the document signed. They went out of there way to make this experience wonderful. We will be back again and recommend over and over to friends and family!!! read more

Cathy H.

12 years ago

Finding good service for car repair can be overwhelming and sometimes confusing. However, if you are looking for great customer service AND great repair work, you can find it at Fairfield Chevrolet! Our organzation provides meals to home-bound seniors throughout Solano County. One of our vans had an issue that needed a lot of repair work. We could not find anyone that would work with us until we found Loretta at Fairfield Chevrolet. She was WONDERFUL to work with on all levels. She answered questions, explained things so that we understood everything and worked with us to get the work done! With the support of one their great technicians Jeff, he was able to get our van back on the road in a timely & affordable manner! We value GREAT service and know that is what we will get from this team! Thank you! Cathy read more

Fairfield Chevrolet - car_dealers - Updated July 2026

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