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    Fairfield by Marriott Inn & Suites Jackson

    4.0 (33 reviews)
    ModerateHotels
    Open Open 24 hours

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    We played and enjoyed the warm water.
    Stephane C.

    Ms. Annie and Lamar run the cleanest breakfast bar. They constantly cleaned and kept the bar stocked. This service you would expect st a boutique hotel. Sometimes when they say free breakfast they just throw something up but this is not the case here. I would recommend this hotel to families we enjoyed the indoor pool too.

    Melis A.

    Fairfield Inn in Jackson was conveniently located within easy walking distance to shops and restaurants. I was upgraded to a King Suite prior to arrival and appreciated that. The suite was spacious and comfortable but could have used better cleaning - especially vacuuming. A complimentary breakfast is served starting at 6:30 AM. Selection was what would be expected and fairly limited fare. All in all, it was a decent stay for a 2-day business trip.

    Wall socket hanging out.
    Benjamin H.

    Area is decent. Room, king suite, was very decent. King bed ( for mom and dad), with a sleeper couch (for 9 years old son) in the other room. 2 TVs. A couple complaints. One is about a wall socket leaning out of the wall, dangerous. Second involves the staff. She seemed fine while helping make my reservation, until I realized she was on her phone while working with me (rude). I didn't care too much until I needed to connect my laptop to the WiFi (which is supposed to be free). My room and last name didn't match. My last name isn't a tough one to mess up, but they do anyways...so I called the front desk to ask for help, she asked me to click on the access code and to let her know when I'm ready so she can give me a code. I took maybe a minute to find the link for the access code and I told her I was ready. She began talking....not to me, to her friend behind the counter with her....I again said I was ready for the code and the phone disconnected...I called back (now a little more irritated, have been driving since 6 AM this and explained the phone must have disconnected or something....no apology or anything, she just gave the code then ended the call...rude...rude...RUDE staff! Apparently her job is to socialize with her friends and NOT help the guest that PAID for the room..

    Sanitation station.  Review from September of 2019 had same comments

    Booked this hotel after a long drive through Bonvoy and was ready for a good nights rest. Out the gate it started out great with a good greeting from the person at the front desk. After that, it just went down hill. 1. The pool water was cloudy and it appeared that it hasn't been cleaned for quite some time. To describe it so you the reader can imagine it, i would say this... start with lime green colored water and add 50 to 75 Gallons of milk. The pool is maybe 4 or 5 feet deep and we couldn't see the bottom, who knows what kind of creatures or surprises were lurking in their. 2. The hand sanitizer dispenser (by the elevator) looks like a flock of seagulls (not the band) crapped all over it after eating Mexican food for a week and the level of crap is now an attraction for all to see. Obviously, this has become the standard here, and the details do not matter...unless you're looking for art in the form of sanitizer buildup and whatever else is growing on the catch tray. More to follow.....

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    8 years ago

    An Amazing Hotel ! Brand new, nice modern lobby and professional helpful Staff ! Very Clean ! Stayed 3 nights in October 2017

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    Review Highlights - Fairfield by Marriott Inn & Suites Jackson

    Super clean and conveniently located near lots of restaurants and shopping.

    Mentioned in 2 reviews

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    Holiday Inn Express & Suites Jackson Northeast - Old leak?

    Holiday Inn Express & Suites Jackson Northeast

    (39 reviews)

    $$

    We have been to numerous Holiday Inns Express by Hilton all across this country and enjoyed them…read more But this one feels NOTHING like the ones we have stayed at. From the front desk trying to sell a room for MORE than it is listed, to the nasty stuff in the window a/c vent. And let's not forget the large colony of mold in the bathroom shower that only had two washcloths for their complement of towel offerings. Want to use the sofa bed for your child to sleep on? Prepare to find a candy wrapper folded in it and no sheets anywhere in the room to be found. Now, call and ask the front desk for sheets, only to be told to come down and get them because she was the only one working. Yeah. From the quality of the cleaning to the "Come n get it" attitude, you can see why I was wondering if this was actually an outdated Motel 6 cosplaying as a Holiday Inn Express by Hilton that we were accustomed to. Disappointed and disgusted to be paying $160 for 1 night in this mold farm. You are welcome to experience the 90s era speed internet yourself and write a review from room 300. Holiday Inn Express by Hilton has disappointed us with this location. I half expect the wind to blow the Holiday Inn Express by Hilton sign off revealing a Motel 6. Update: 3/29/2025 7:00pm 3rd floor: A gaggle of loud kids are running around on the 3rd floor and up the down the stairway. Called the front desk, was told she was busy with a line of people, understandable, and would deal with it later. 11 pm later and they were still running around talking loudly. I suspect it was a baseball team of little league. ONE person works at this Holiday Inn Express in Jackson, TN in the evening? Dear H.I.E. by Hilton, I want my money back for this nights stay in this disgustingly filthy hotel room...

    Do NOT, and I repeat myself, do NOT stay here. This hotel is in need of major renovation and is…read moreextremely filthy. The pictures will show you what I mean. We were disgusted with our room and I called front desk immediately. Mold in bathrooms and showers, cracked tile everywhere. Took lots of pics and showed them. They moved us to another one and it was equally as bad. The hotel is filthy. Trash even in elevators. Carpet everywhere is filthy and stained. We ended up leaving and moving to another hotel. The last straw was pulling back sheets on the second room they gave us and saw a bed of crumbs!!! Just NO. Corporate needs to see this place as we've stayed at Holiday Inns for over 30 years. This was so bad we will not be staying at another one ever.

    Fairfield by Marriott Inn & Suites Jackson - hotels - Updated May 2026

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