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    Courtyard by Marriott Jackson

    3.4 (80 reviews)
    ModerateHotels
    Open Open 24 hours

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    Angela B.

    This was a very clean hotel. I was quite impressed that the tv remote was sanitized and hanging in a plastic bag. We all know that remotes are the dirtiest thing in a hotel room, so it was nice to see a sanitized one. The only thing that was dirty, was my window. I checked in late and did not have a do not disturb sign. After sleeping for about 4 hours housekeeping was beating on my door to clean, and tried opening the door. I had only been in the hotel for eight hours so I was a bit annoyed by that, but did appreciate their enthusiasm to clean. The grab an go breakfast was garbage. There was no fresh fruit. Just packaged and processed foods. Staff members were all friendly and despite being right next to the interstate it was a fairly quiet hotel.

    Bathroom in our room
    Marie T.

    We stayed two nights here this weekend while in town for the Tennessee Safari Park. It was the nicest hotel we have ever stayed in!! We also loved that we could bring our boxer/lab mix for the weekend. The employees were so 'pet-friendly' they even offered her a doggy biscuit. The hotel itself was in a great location: right next to the interstate. Everywhere we went inside was clean, welcoming, and decorated nicely. Our room was likewise spotless. The staff were excellent!! They were friendly, down-to-earth folks who welcomed us graciously. I really can't say enough good things about the staff and the hotel itself, honestly. But why the four star review, right? Well, the indoor pool is much smaller than you can tell from the pictures, but that alone wasn't our issue. Our issue was that the water in the pool was salty (not sure why) and tasted horrible when we accidentally got it in our mouths. The pool looked clean, but it didn't smell clean. We were very disappointed with our indoor pool experience. If that had been as great as the rest of the hotel, I wouldn't have hesitated to give it five stars at all. The beds were so comfortable!! I believe ours were pillow top. The bedding was spotless, and we had plenty of covers. Each queen size bed only had three pillows each, but the four of us made due. They would probably have furnished us with two more had we asked, but we didn't bother. With the exception of the main front entrance, all doors leading outside are locked to everyone but guests. You have to have a key card to gain access to the hotel, the courtyard, all guest rooms, guest laundry, fitness room, and pool. We were very pleased with the added security. During our stay, they were offering Grab'n'Go breakfast for an additional fee, but we either went out to eat or ordered in with Door Dash for our meals. Overall, we were very happy with our decision to stay here; and we will definitely stay with this hotel chain again.

    This is a very nasty hotel, very disappointed in it since it's a Marriott it's more like Hotel6, wish I could give 0 stars the staff was very rude as well.!

    Bedroom in king suite
    Christine Electra W.

    The service is just wonderful and the staff is so friendly and accommodating. The staff at the front desk was so kind with check in and assisting me with everything I need to know and were so friendly! I love that they have the bistro and Starbucks drinks in the lobby in addition to the little market place. It's always convenient being able to grab a coffee on my way out and the avocado toast is delicious!! (They have lots of tasty snacks that are healthy and filling) We always book a suite when we stay here and there's more than enough room for those of us that, ah, well, don't pack so lightly and want to spread out. They're reasonably priced and you get lots of room for the average hotel suite. Love that the TVs have internet capability to connect to Netflix and Hulu - I haven't seen that in other courtyard Marriott's so that was a pleasant surprise! My only complaint with the rooms is the outlets near the beds are "loose" if you will? They don't charge any of my devices and the sockets seem to be too big to get any electrical charge...? So that's odd. I wish there was additional shelving space under the bathroom counter for additional towels and whatnot. The suites' windows face the highway so if noise bothers you that'll keep you awake -- in my case it lulls me to sleep. I wish there was more lighting by the bar in the living room - but I do love that there is an additional closet in the living area of the suite and a roll out part of the desk for when you need to spread out documents! The fitness center is great to break a sweat with your basic treadmill or weight workout. That being said, all near the elevators and fitness center smells like chlorine from the pool so that's a little gross. The business center is really helpful with printing and internet if you need it and don't have your computer. The lounge area in the lobby is great as is the outdoor seating when the weather is great. I love staying here when in Jackson and plan on returning --I hope they do fix the outlets and lighting but this is definitely a favorite home away from home when I'm in Jackson.

    The bistro! They let me open my own bottle of wine and use their wine glasses! It was much appreciated!
    Trisha L.

    Fantastic representation of the Marriott brand! Every employee encountered was friendly and helpful!! Check in and out with Brennan was a breeze and questions to Lucas were answered quickly and he was sincerely happy to do so! I cannot believe this hotel is 8 years old. Upon check in I thought that this hotel was brand spanking new, well stocked bistro and market. The lounge and business center was beautiful and all the grout in the hallways bathrooms and tiled areas was clean! The GROUT!! I was very surprised, pleasantly so, at how well maintained this hotel is! Keep it up Jackson Courtyard!!

    Ripped cushion and stains

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    4 years ago

    Very nice hotel. PET FRIENDLY! Nice bar and nibbles. Friendly staff. Right off IH-40. Very convenient & relaxing.

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    Review Highlights - Courtyard by Marriott Jackson

    We found the room clean, spacious and the bed comfortable.

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    Holiday Inn Express & Suites Jackson Northeast - Old leak?

    Holiday Inn Express & Suites Jackson Northeast

    (39 reviews)

    $$

    We have been to numerous Holiday Inns Express by Hilton all across this country and enjoyed them…read more But this one feels NOTHING like the ones we have stayed at. From the front desk trying to sell a room for MORE than it is listed, to the nasty stuff in the window a/c vent. And let's not forget the large colony of mold in the bathroom shower that only had two washcloths for their complement of towel offerings. Want to use the sofa bed for your child to sleep on? Prepare to find a candy wrapper folded in it and no sheets anywhere in the room to be found. Now, call and ask the front desk for sheets, only to be told to come down and get them because she was the only one working. Yeah. From the quality of the cleaning to the "Come n get it" attitude, you can see why I was wondering if this was actually an outdated Motel 6 cosplaying as a Holiday Inn Express by Hilton that we were accustomed to. Disappointed and disgusted to be paying $160 for 1 night in this mold farm. You are welcome to experience the 90s era speed internet yourself and write a review from room 300. Holiday Inn Express by Hilton has disappointed us with this location. I half expect the wind to blow the Holiday Inn Express by Hilton sign off revealing a Motel 6. Update: 3/29/2025 7:00pm 3rd floor: A gaggle of loud kids are running around on the 3rd floor and up the down the stairway. Called the front desk, was told she was busy with a line of people, understandable, and would deal with it later. 11 pm later and they were still running around talking loudly. I suspect it was a baseball team of little league. ONE person works at this Holiday Inn Express in Jackson, TN in the evening? Dear H.I.E. by Hilton, I want my money back for this nights stay in this disgustingly filthy hotel room...

    Do NOT, and I repeat myself, do NOT stay here. This hotel is in need of major renovation and is…read moreextremely filthy. The pictures will show you what I mean. We were disgusted with our room and I called front desk immediately. Mold in bathrooms and showers, cracked tile everywhere. Took lots of pics and showed them. They moved us to another one and it was equally as bad. The hotel is filthy. Trash even in elevators. Carpet everywhere is filthy and stained. We ended up leaving and moving to another hotel. The last straw was pulling back sheets on the second room they gave us and saw a bed of crumbs!!! Just NO. Corporate needs to see this place as we've stayed at Holiday Inns for over 30 years. This was so bad we will not be staying at another one ever.

    Courtyard by Marriott Jackson - hotels - Updated May 2026

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