I saw this line of clothing recommended by Summer Rayne Oakes on her YouTube channel. I actually trusted her opinion and decided to order a dress from them online. I received an email from FedEx confirming delivery on a Wednesday that included a photo of the package. The package was laying on a bare stone floor in a building lobby. Unfortunately the building in the photo is not mine. My building has a 24 hour/7 day doorman that receives all packages, logs them into a database that alerts the residents. My building lobby also is completely carpeted. There are no bare floors in our lobby as shown in the picture.
I called Faherty the same day at (877) 745-8994. There is a recording that loops over and over stating all agents are busy helping others and simply directs callers to use the chat feature on the website. The chat feature simply asks you for your email and advises you that an agent will be in touch shortly. I continued to call multiple times, hoping to reach an agent but no one ever picks up, regardless of of the time I called.
I spoke to a FedEx rep who stated that due to the type of Fedex service Faherty uses, she cannot assist me. She states that I cannot submit a claim on my own behalf, despite having a photo the clearly shows the package was not left in my building. She advised me that I need to notify Faherty immediately, or at least within 24 hours so they could submit an expedited claim and have the driver investigate. 48 hours later, despite multiple calls, emails, and chats with a useless AI bot, I have not been contacted yet. To have a company that cannot provide adequate, or in Fahertys' case, any customer service at all, is ludicrous.
My recommendation to Faherty: Hire live people to address customer concerns. Your customer service is nonexistent. Customers that visit your store and customers that visit your website both deserve customer service.
At this point, I'm so disgusted by Fahertys' lack of response that I don't even want the dress anymore. What if something is wrong with it? Then I will have another hassle trying to reach people in customer service that don't exist. The prices are on the higher end and totally not worth it. I will be contacting my bank for a chargeback. read more