I found this company in an online search. I was looking for a specific type of window. I had…read morealready done a search to find out which window manufacturers make the window I was searching for. Marvin was one of 4 manufacturers that build this specific window, which this company sells. Amazing Exteriors is close to my job, so I stopped by after work. I walked in the showroom and a lady came out from the back and greeted me. She asked what I was looking for and I explained the window type of window I needed. She then said we only take orders for 3 or more windows and they didn't have the type of window I was looking for. I explained to her I had already done online research and asked if they sell Marvin windows? She replied yes, so I said that Marvin does manufacturer that type of window. So, she said let me go speak to the salesperson in the back. By the way, he never bothered to come up front and speak with me. She came back and told me he said, "we don't do that." Not that Marvin didn't make that window, but we don't want your business! This company must have so much business that they don't need any new customers. The fact that you have a person that works for a company that doesn't even know the manufacturer they use makes a specific window I was looking for speaks volumes for me. And...the fact a salesperson doesn't even come out of his office to speak to a potential customer also says a lot! I own my home and have many things this company sells that I could need in the future other than a window. I found another company that actually wanted my business and solved the problem for me. Which after reading these reviews on Yelp I'm happy I didn't use Amazing Exteriors for the project. I would have given no stars if the site would have allowed. But I had to give one star to post the review. JS

The wooden parts of our house (75% brick, 25% wood) were getting a little ragged around the edges…read moreand wanted to do something better than doing the usual cheap repairs and repainting, and decided to completely replace all the wooden parts with pre-painted Hardie board which lasts many years beyond the typical wooden siding. After speaking with various Hardie board contractors, we invited Tony Cicora, the sales and design consultant with Amazing Exteriors, to come out and get the ball rolling. He was absolutely awesome! He explained the whole process from beginning to end, how the work would be done down to the last detail, showed us a wide range of designs, and helped us with a design scheme for our house that my wife absolutely loved, and got the paperwork started, including taking care of the permitting process with the city. I know we asked about a million questions, and Tony took the time to answer them all. (Thanks Tony!) As we couldn't afford to do everything our house needed this year, we split it into two parts with the main wooden parts of the house being replaced this year as Phase I, with plans to replace the eaves and soffits next year under Phase II. We appreciate Amazing Exteriors was willing to accommodate us by making the project more affordable by splitting things up. Soon afterwards Amazing Exteriors project manager, John Friesen, reached out to us and came by to get the critical measurements needed to order the materials needed for the job. We asked more questions and John took the time to answer them as well. After the permitting was done, the team showed up, stripped down the wooden parts to the studs, replaced anything rotten or sketchy, installed insulation where it was needed, installed OSB, then a high quality weather barrier, flashing etc, an additional layer of foam insulation that was molded to the Hardie board, then the Hardie board, and then caulked it all up. As far as I could tell, the construction method they used was superior to the original construction used when the house was originally built. After the team left, I was contacted by Rucheli Silva, the Quality Inspector for Amazing Exteriors. She let me know she was there to address any concerns or issues we might have had during the entire process so she could address them and get them resolved. Fortunately we only had a few small issues that were immediately resolved and addressed by the onsite foreman Delberto (sorry, I didn't catch his last name). There were a few out of scope things I needed to complete such as replacing the outside eave lights, and replace the backdoor fixture and outlets with new ones, and a new doggie door, and once I was done with those details, Kenny Griefnow came by to take care of the final punch down lists items that needed addressing after the main team had left, like last spots that got missed or anything else of concern to us, of which he did an outstanding job of addressing, and leaving no stone unturned. All that needed addressing was to caulk the inner side of a one of the windows (which was difficult to see so I can see how that happened), and to place a piece of support siding under the new outlet that had been installed, and to caulk around that, and caulk around where I had installed the new doggie door, all things which I had installed after the team had left. Overall impressions? The wife and I absolutely love the work that was done from the quality to the final appearance. I'm an engineer so I totally appreciated the effort that was taken to make sure everything was rebuilt even better than when the house was new. My wife and I both love how great it all looks, and we won't have to worry about anything for many years to come. As far as Amazing Exteriors, their people and the work done, I have absolutely no reservations about them and the quality of their work and would go with them again in the future in a heartbeat. If you read down to here, sorry for such a long review, but I did notice some past reviews that were less than spectacular, but my take away from all this is that Amazing Exteriors is working hard to address those short comings by putting into place the people and processes to make sure they surpasses all expectations of the customers they serve. They certainly impressed me and frankly, I am very hard to impress and I wanted folks to know they are trying really hard to earn your business as a Premier contractor. They have put into place one of the most generous warranty programs I have ever seen anywhere, so they mean business when it comes to customer satisfaction and a job well done.

I was initially contacted by Mark Shinner, owner, to schedule an estimate. Mark said his son Adam…read morewould be the person coming out. Mark did an initial measurement and quote. Once we agreed to the type and pricing for these Vistamark windows and a small down payment provided; Mark and Adam scheduled their installer to come out the following week. Scott came out about a week later to refine the measurements exactly. The windows were ordered shortly thereafter through their Waxahachie plant for Vistamark windows. The link discusses the windows in great detail: https://www.youtube.com/watch?v=Vz_F-v2bvvs Statewide Energy Solutions advised us in the contract that it would be 4-8 weeks for the manufacturing of the windows which worked great for our schedule. Mark called to inform us of the date for installation. We have 28 windows so it was a 2+ day job. Everything was done professionally and cleanly. We felt very comfortable with Scott and his crew while they were installing the windows. Adam was available if needed but once the pricing was agreed upon there wasn't a lot of need for our interaction with a few exceptions. Adam responded promptly when text or called. In summary we are happy with these beautiful new, energy efficient windows, having replaced our builder grade windows from 24 years ago. We had several other window companies out over a year's time with prices all over the map. Statewide Energy Solutions has a solution for your particular needs and they stand behind the product and warranty.

This company and the owner stand by their product. I had windows installed by them a few years…read moreago. The windows are still in great shape. The owner stands by the warranty and responds quickly if there is an issue. Best decision I ever made was to use this company for my windows. They had stood the test of time.

did a great job with communication, pricing, and feedback with our custom home. supplied all our…read morewindows and sliding glass doors.

My wife paid $200 to have my bedroom window glass replaced. She went through this company because…read morethey are near our home. They were able to come out within the next following days after she called and replaced the single pan storm glass. Fast forward to this past weekend when I opened the window for the first time excluding the time when they demonstrated the operation of the window for my wife on the day of install. The window framing holding the glass came off while sliding the open to reveal that my window had been repaired using cardboard as the only thing the hold the frame onto the glass. Not cool for $200. So my wife calls them back to repair their work and they once again come out to my house while im at work. This time they refuse to do as much as even put to frame piece back on correctly and also claimed that the cardboard was not put in there by them. He claimed to have impeccable work but the caulking dripping down my other glass says otherwise. All i asked is that my window be returned to the same condition operating condition or hopefully better than when they arrived. I wasted alot of time dealing with these guys and they wasted alot of their own time by leaving a job with a unsatisfied customer. A quick and easy fix off the back of his truck would have fixed it. Hell just caulk it back on with more of the shotty work you used before! I dont care i would just like to have a window that operates... Like before. Bill Butcher (the technician and hopefully not the owner) showed up and refused to back his work on my window.

Jeremiah came out to give me an estimate on two replacement patio doors 11 days ago. No samples,…read morejust pictures on his iPad. When he heard I was getting other estimates he asked when I would be making my decision, which I shared with him. He said he would email the estimate to me. I still haven't gotten it. Needless to say this company won't be getting my business nor my money.

Was a bit of a rocky experience, but all in all, the company did what was right. After what I felt…read morewas a poor installation job, the sales manager, Jeremiah, ended up offering to have the contractor return to fix the caulking in the bathroom and area in my sons room that required new paneling. He also reimbursed for the damaged plants in the front yard and cleaning fees for the mess that was left. I appreciate that Jeremiah saw the customer's perspective and listened to their concerns. Thank you for your professionalism.

Thank you for the excellent window replacements, Nate, Ryan & Adan! We are repeat customers with…read moreWow Windows and have been impressed with their professionalism, friendliness, fairness, and quality of work each time. They've always addressed our questions and concerns with honesty, never trying to upsell beyond our asks. I would not hesitate to recommend Wow Windows to anyone that needs window glass replacement!

Did not move forward with this company however, the consultation was smooth. Nate was super…read morecommunicative throughout the entire process!

Wow. As an earlier reviewer (Horace G) experienced, this company made a critical mistake with my…read moreorder by manufacturing a wrong sized window. I had to go around circles to get some answers because they said they don't work with homeowners - only the contractors....fine. Despite the fact that they made a mistake (which I can prove through a confirmation order showing the sizes of all windows for the orders placed, they said even in such instances they will put the order back in queue..meaning that I'll have to wait 6-7 months for that window to arrive. Really? So if they screw up one more time, that's 1 year. Is this the type of business you want to work with? There are plenty of other manufacturers out there with equivalent products and MUCH better customer service. This place is the dumps. I'd give it the absolute worst rating possible especially since the first customer service rep hung up on me during the call. Don't EVER go with this company and avoid ALL don young products. Once the queue of orders dries up from the past orders, let's see how this company fares the headwinds from the housing market downfall.

WATER LEAKING INSIDE - PLANO, TX We had a custom made…read morealuminum Don Young patio door installed at our home that is leading water on the INSIDE track which is on the INSIDE of our home. Patrick Frost's (manager) response to our complaint is that it is normal and refuses to correct the situation. This is unacceptable to us and I assume it would be unacceptable to any potential customers considering doing business with Don Young. Our installer, who paid Don Young directly is Steve Wurst.

Rhonda and Dan were great. Replaced all the windows on our house last year and everything still…read morelooks like it did when it was installed. Very happy with their work.

We just had Pro 1 put all new windows in our house and WOW do they all look fantastic! The crew…read morewas done in a few hours, they were very friendly, answered all our questions and concerns, and left the house cleaner than they found it! Can't say enough good about them! Thanks so much Rhonda and her crew.

I could not be happier with our new windows, only wish it was done years ago not just before…read moreselling the property. Matt and his team were so meticulous in the installation and tidy as they worked. I actually found them through Chat GPT. I searched who was the best company based off reviews, service, professionalism, and budget friendly. They said Optimal Windows. Chat GPT for the win! I will 100% recommend them to my clients again!

Matt Boud a Certified FGIA Master Window Installer, owner of Optimal Windows and his wonderful team…read moreinstalled 13 windows in our Plano home. Optimal Windows quote covered everything needed from the removal, replacement, and installation of new energy efficient windows so there were no surprizes. Matt recommended two options of Burris AC Windows w/Cardinal Glass: Low-E 366 or Low-E 452 w/NEAT coating (the newer energy efficient technology) both eligible for an energy tax credit! We went with the slightly higher priced, more energy efficient Burris Low-E 452 in the Fossil Color which was a much better match to our Brick (some window manufacturers only have white or beige color options). From time of order to install was 3 weeks or less and Matt's prices were reasonable and in line with other bids. Highly recommend Matt at Optimal Windows.