Madison is, without question, the best esthetician I have ever had. I've been a member at Facelogic for nearly two years, receiving monthly HydraFacials (often twice a month during peak seasons), and Madison consistently exceeds every expectation. Her extractions alone set her apart -- they are the most thorough and meticulous I have ever experienced. She takes her time with every pore, and the results truly speak for themselves. What distinguishes Madison is her knowledge and personalized approach. She has transformed her own skin and uses both her experience and expertise to tailor treatments specifically to you. She understands that skincare is not one-size-fits-all and provides thoughtful guidance without ever pressuring you to purchase products. She removes the stress and guesswork from maintaining healthy skin, and on top of that, she makes you feel genuinely comfortable and taken care of every single visit. I can confidently say she provides the best HydraFacials I have ever received. If you are booking -- book with Madison. You will leave feeling refreshed, confident, flawless... and already wanting your next appointment. What truly elevates the experience is how I leave every single HydraFacial appointment: glowing, deeply clean, and feeling completely brand new. I am so serious when I say my skin has transformed -- and with that, my confidence has too. My only complaint is that I can't get a HydraFacial every week! read more

I'm so happy with my experience at Facelogic spa! From the time I called to book my appointment Jo was super sweet and helpful. Today, was the same helpful, and sweet experience from Jo. She helped me signed in and got me ready for Madison. Madison was outstanding, she greeted me with a warm smile and was ready right on time for me. She did an excellent job with my facial. Thank you ladies for an amazing relaxing time. read more

Love it. Been coming for a few months. Professional, affordable. Miley is amazing. Brought my daughter this time! Yes!

I did a dermaplane facial with Maddie and absolutely loved it! She is so knowledgeable about skincare and really left me feeling confident about my skin. I will be back soon! read more

I have been going to Facelogic, in Upland for over 6 months and look forward to every visit. My skin is looking and feeling great! My esthetician, Madison, is very knowledgeable and professional. She expertly guides my treatments in order to meet my concerns and receive the optimum results. The whole experience is awesome from the moment you walk through the door. The reception team is friendly and welcoming. Everyone should be able to experience this on a monthly basis. It's a great break from the fast pace demands of life. Very rejuvenating! My skin loves this place and Madison! I always look forward to my next visit. read more

I had such a pleasant experience at Facelogic, my esthetician Madison was so lovely, informative on skin care, and provided a relaxing experience for my first facial. My skin feels rejuvenated, hydrated, and looks glowy. All staff were very welcoming, and the storefront was decorated nicely. I will definitely be coming back and recommend giving this great small business a try! read more

I love the service here. They complete a detailed assessment of your skin. You come out feeling like your skin is flawless.

Had two facials here and it was a grest experience. My esthetician was amazing. Highy recommend. Prices are fair also.

I absolutely LOVE FaceLogic Upland and highly recommend it to all of my family, friends and everyone! The spa is super clean, has a great atmosphere and lots of fantastic products available for purchase. Everyone is super friendly, professional and very knowledgeable. I always look forward to my monthly facial and I'm obsessed with the results after each visit. The facial is so relaxing and my skin is literally glowing after every single appointment. The esthetician customizes your facial and tailors the products they use to your specific skin's needs. They have many fabulous upgrade options and add ons that are worth every penny. I am almost 40 and my skin honestly has never felt or looked better! I am so grateful for FaceLogic and will definitely be a life time member read more

I tried to reach them numerous times to book an appointment, and no one answered the phone.

I've loved this place for 6 years now. I stopped going when my girl Tracy left. I have my own esthetician that I go to now but I just got my hydrofacial and Rosetta was amazing wow! Front desk is so friendly and love buying my face products there. I bought my husband a hydrofacial for Father's Day and it did not disappoint. Definitely recommend. read more

First time getting a HydraFacial and it was amazing . Great customer service and treatment by the front desk and Otilia. My skin feels so hydrated, will defiantly be coming back for another one. read more

I had been a member of Facelogic for over 10 years. Up to two weeks ago. Each spa has different ownership. My first experience was in Chino Hills. Decent spa, okay estheticians. When I moved to Rancho Cucamonga, I transferred my membership to Fontana. They honored my previous monthly fee of $39, which was fantastic. When that spa closed, I was made aware that all of their customers were being transferred to the Upland spa. Different owner. They had worked out a transition deal where existing members would be able to keep their same membership fee. Sad that Fontana closed...but happy that I was still able to keep my low monthly membership cost. The Upland spa wasn't as forgiving about the occasional missed appointment and make-up facials. And the owner seemed a bit perturbed by the transfer members. I wasn't the only one who felt this way. I often felt as though she would have just preferred that I cancel my membership. I decided this was just my paranoia talking. A while after transferring, I was notified by my esthetician that my membership fee was going up by $20 a month, to $59. Which was the current price of a signature facial. And that I had to sign a memorandum of understanding or forfeit my membership - a little harsh, but okay. But strange, I thought. I am considered a "legacy member" according to my file. So what exactly does that get me?! No discount on membership. No discount on upgrades (which I purchased a lot of) No discount on products. So...why get a membership at all? Other than to get flack any time you couldn't make it or needed to reschedule?! I later found out that some people were still being charged a lower amount. $10 less than me. $49 a month. Huh. Odd. Maybe they had been going even longer than 10 years. Unlikely. My saving grace was Vivi. By far, the best esthetician I had over my entire 10 year membership with Facelogic. No kidding. She paid close attention to my skin, was awesome with extractions, and helped me FINALLY get my products and daily routine in order. Until two weeks ago, when via text message, I received a terse text from the owner indicating that Vivi was no longer working for Facelogic, and needed to talk ASAP. This was in the morning during the week. I let her know I would call later as I was currently busy. She responded with and I quote "Ok I need to reschedule if you still want to remain a member here at Facelogic..." Odd. Why would an esthetician leaving automatically indicate my need to vacate the premises? I figured it was simply my ongoing concern that the owner, for whatever reason, didn't care for me. I went another couple of days and decided to cancel my membership, after all. The whole ordeal made me extremely sad. My esthetician was fantastic and I enjoyed my facials immensely. But when I'm spending $60-$120 a month...I feel like I deserve to at least be treated with a bit of genuine courtesy. Instead of the 'death glare as you turn your back' kind of courtesy. Long story short...go to Refresh Spa in Rancho. Some of the old estheticians from Facelogic are there...the membership is cheaper...and the spa is gorgeous. And Vivi...if you are reading this...contact me! My skin needs you!!! So long...Facelogic. We had a good, long, run! read more

I have been getting facial service at this location for years. Candice, the owner is pleasant and knowledgeable. Very customer service oriented. I just experienced a facial by Ashley and I have to say it was awesome! She is so helpful with educating me based on her training and experience on how to enhance my routine at home to complement the monthly treatments and my goals. She works hard to give you the results you are paying for. I look forward to future treatments with her. I strongly urge you if considering a facial regime to sign-up for the club package and come monthly. You will see and feel the difference with this commitment. read more

What a gem this place is! The staff is very friendly and eager to help. I love the way my skin feels when I leave! Their prices are fair and it always such a treat to stop by. My favorite beautician is Ashley, but I have never had a bad experience. They give great skin care advice and their prices are very reasonable. I'm also a huge fan of the organic skin care line they carry, Eminence. Do yourself a favor and check them out!! read more

Facelogic at Upland delivers excellent service. Staff are great and very nice to to their customers. Andrea, thank you for making my skin feel great. I always have a great experience every time I come here. Got a warm hug from Candice and Debbie and warm smiles from everyone. read more

Tool the wife there for a microdermabrasion, face mask, and upper body massage and she loved it!!!!

I've been coming here as a member for a year and a half. Everyone has been so kind and helpful with my skin. They cater to your skin's needs as well as what you want done and the products are fantastic. The atmosphere is lovely, comfortable chairs, low lighting, ambient music, and massages with your facials! It's a great place to wind down and replenish :) read more

13 dollars. 13 dollars is the amount of money that will drive the owner of this establishment to disrespect a United States Marine. My mother and I had been coming to this location for over a year spending great deals of money and often recommending this establishment to our friends and family. Since October of 2017 or so, they have lost multiple esthetician's because of the treatment and practices here. Money mongering and creepy, cameras have been installed over the stations (yes watching you and the esthetician's) and god forbid you are military and ask for the 10% off that they give (ONLY on products, not any services). Candance in particular has her mark on the clientele here as you will see as you read through the reviews below. The final straw was when my mother, a Marine, asked for a military discount on product (130$ worth or so) and they refused her and said I, her daughter, also military, would have to come get it for her, and then, I would only get the discount on one product. 13 dollars. That's what it takes. Absolutely despicable and nauseating that they would treat anyone this way. Save your money and head else read more

Ive been coming to this spa for about 4-5 months and wow what an improvement in my skin! First, i came in with terrible acne that i thought nothing could fix, until i met Heather and my life changed, literally. I signed up for their membership almost immediately and i get there facials once a month. My acne is gone, my complexion has improved, and the elasticity in my skin is honestly like ive never seen before. Thank you so much to the staff at Facelogic and ill see you guys next month lol! read more

My face is getting the love it NEEDS!!! AND I am excited about that. Amy did my facial and she was so great! I got a membership and purchased a ton of product. I actually feel motivated to not pick at my face because I can't wait for my next facial. Everyone was so nice there!! And I got to try a delicious cookie! Yum! Thanks! read more

I have been a member here for years. I started at the old Fontana location and moved to the Upland location when Fontana closed. Upland was actually closer to my home, so it tunred out to be more convenient. My esthetician since day one was Vivi and I felt she did an excellent job with my skin. Like Emily below, I too received the email and phone call stating that Vivi was no longer at Facelogic. I was very unhappy but decided to give another esthetician a try. This last one was clearly new and not very confident. She was also very painful with her extractions. If I could find Vivi again, I would happily go to wherever she's located. Thinking of trying the spa Emily mentioned in Rancho. read more

Great place just got my first facial ever here and I loved it , it was nice and relaxing and they give u samples that meet your skin type. They tell you what's wrong with ur face and use stuff that fits u. I absolutely loved it I noticed my pores were so little after and my face still feels amazing , I signed up to be a member and can't wait to go back read more

Well I had another great facial from Jennifer at Facelogic. She is awesome if you are looking to relax call and make your appointment. Everytime I go in there I feel so welcome....Candice the owner is amazing and she really knows how to pick her employees.. Great job I will tell everyone about my experiecnce. read more

One of the worst experiences ever. I made the mistake of getting a groupon for this place. Though I didn't have any recommendations for this place, I have had a number of facials from different people and have never had a bad reaction so didn't think it would be a big deal. When I got there, I was asked if I was having any skin issues. I told my facialist that I was having an issue with acne. She nodded like she understood, slathered a bunch of different creams on my face without telling me anything about the creams. I asked her about the different creams only to be given really terse answers. She then did one extraction on my nose. I asked her about that and she told me that my skin was fine and no other extractions were necessary. The very next day, I completely broke out. I have NEVER had such a bad breakout. Since then, I've been much more selective about who I get my facials. read more

Treated myself today and it was well worth it! Had facial, massage and microdermabrasion by Jennifer. She super sweet and professional. I can definitely see the results and feel like a few years got taken off. I will have to treat myself more often for sure. read more

Very disappointed I made an appointment on Nov 11, with Jennifer for the Nov 21, and I get there today and they could not find my appointment. The receptionist was like were so sorry, can I reschedule you.. It's like no I specifically made the appointment for today because I'm going out of town next week. I explained that to her and she's like very calm and said well give us call when you get back...she didn't get it. read more

This spa was the most amazing experience ever. This was my first facial and i got a mini facial, microdermabrasion and a massage. It was the most relaxing thing ever. Heather was amazing and her hands were so soft. She was super sweet and made sure to explain everything that was going on. It made me feel so relaxed and calm. I am forsure coming back my face feels awesome read more

I love Jennifer & Candace! They make me feel like a valued customer every single time. My facial is always a highlight of my month.

I was very satisfied with the treatment I received from Tracey. She was very thorough and professional but also very caring and gentle. I feel very relaxed and my skin looks very good now! She recommended excellent products and her massage skills are excellent!:) I will definitely be requesting her services again. I got a great deal off of Groupon but called and made it with the spa instead to let them keep the whole cut! I upgraded and got Emmience and would highly recommend it. Very satisfied with my purchase and grateful for the excellent service and knowledge read more

I have completed my 3rd once a month micro with hope. I love this place, Bridget (front desk) super sweet girl. Since I've started I get my facials with hope, I love her she does an amazing job. I always leave with my face feeling and looking amazing. a THANK YOU HOPE! read more

I absolutely love going here!! The products are amazing and the staff is so friendly and kind. I always feel pampered and well taken care of! Ami is an amazing esthetician, and her facials are always very relaxing and great for my skin! read more

If you are looking to have the best skin go see Krystle!!!! I came in to see her after she was recommended by my friend and I am so glad I made the drive. Traveling for work has given me congested, dull and dehydrated skin. I did the microdermabrasion facial. She was super friendly, informative and walked me through every step. Krystle also did one of the best massages I've had in a facial. I can't wait to come back, be pampered and taken care of by her!!!! read more

This was such a nice experience. I got the livingsocial deal for the basic facial, an upper body massage, and an arm scrub. First of all I was really surprised by how clean this place was. It was pristine, loved it. The chairs were super comfy, it wasn't some table where u lay down, it was an actual chair like a pedicure chair which u sit in and then they recline it all the way back so ur feet are elevated and everything. Really nice. The whole procedure itself was very soothing and relaxing. It was very basic and included a double cleanse, exfoliation, steam, mask, extractions (which I didn't want so I didn't get them) and moisturizer or sunscreen and lip balm. I fell asleep! I was so relaxed. 4 stars only cuz I think at regular price it's kinda expensive for such a basic facial, however they have other more intense facials that seem reasonably priced. Also the upper body massage was not as deep as i would've liked it but oh well not a big deal. I'll definitely come back and am even thinking of becoming a member! read more

Great service. Ask for Tiffany, she gives the best facials ever!

Kelli does the best airbrush tans! She is very helpful and professional and it is not overpriced like some other places. It is truly the best airbrush tan I have ever received. The color is great ( not orange like some ) and it really lasts. She explains how to take care of your tan and make it last . Thanks Kelli! read more

I also was transferred from Fontana and felt the same as some of the reviews. It seemed like the owner Candace had/has a preference, when it came to clients and some estheticians. Also, one time I wanted to reschedule (I hardly ever rescheduled) and she gave me attitude and asked why I couldn't make it, I responded with I have no sitter for my kid and then she asked "Well how old is your kid?" Why do I need to give her an explanation? I considered myself a loyal customer, my payment went through every month, I upgraded often, was always on time and hardly ever rescheduled. Candace has no loyalty for loyal customers. My membership ended when I wanted to take a break after 2 years and asked if they can freeze my account for couple months...(which I was told I could do) I filled out the paperwork and my membership was scheduled to resume 3 months later. But a couple days later I got a "text " no phone call , a text from Candace that I can not freeze my account because my excuse was not valid. I can only freeze my account if I was literally dying or laid off from a job/jobless. I am a stay at home mom so that makes me unemployed, but why do I need to give her an explanation, to a owner of a spa. Maybe she thought I worked for her? So I texted her back saying it might best if I end my membership and she responded with ok. And just like that my membership ended. I also noticed she charged me an extra month and I called and she told me it was my facial from the previous month being charged a month later. Sounds shady to me. But I let it go. I also heard from previous clients that she is raising the price of her "not so favorite" client memberships without the client knowing. So if you are a longtime member, check your bank statements. Beware the owner has favorites among her clients and her staff. read more

I don't normally have time to write reviews, however when a business stands out they deserve kudos. I got a groupon for this place and thought I would give it a try. I am so glad I did! Dena was the one who did my facial. I have had facials before, but her's is supreme to anything I have had in the past. Other than a business's typical "up-sell" they were NOT pushy and took "no" for an answer with great stride. I did buy a product she suggested but was not ambushed to get the membership. I will be going back here again for these two very solid reasons. read more

I got a facial, microdermabrasion, and shoulder massage from Stephanie and it was amazing. The facial rooms are shared with dividers and this didn't affect the relaxing environment. They also sell Eminence skin care products which was amazing. They offer a groupon deal for the three services for $59 dollars they honor the deal if you do not purchase ahead if you tell them when you book the appointment. I will definitely will be returning to see Stephanie and happy I was able to find a spa in the Upland area. read more

I had a great, relaxing facial. The receptionist and the lady that did my facial were so amazingly sweet and helpful!