I've been coming to John Roberts for several years and it has always been pleasant. The salon is…read moresmall but so clean! Every stylist I've had there always listens to what I want done and exceeds my expectations. I love the energy in this salon!

I had been going to John Roberts salon in Chagrin Falls for 17 years for pedicures. I had been…read moregoing to Codie. Codie reduced her hours to one day a week, on Tuesdays, a couple years ago. Because of such limited appointment time, I was not able to get in with her this summer of 2024. In November 2024 I scheduled nine appointments to carry me through spring, summer and fall of 2025. I worked with Danita to schedule me. In the spring, for some reason, every one of my appointments had been canceled and replaced by other customers in my timeslots. I am told that nobody knows what happened. I talked with one of the co-owners several times. In the end, nothing was done. I felt they should have given me my appointments back with the person I made the appointments for. They offered me other dates, times and service providers. The co-owner, in a very friendly manner, told me I was always welcome there. I will not be going back.

I've been going to Stephanie for years. I always leave happy and hair looking better than it did…read morewhen I arrived. Salon atmosphere is great as well.

Beauty & Grace Salon is the very best Salon around! About 10 plus years ago, my family and I…read moreswitched to Stephanie and her amazing crew. I was sick of Salons not listening to me and wasn't happy with the end results. We have been so happy with Stephanie and everyone at Beauty & Grace! They are kind, caring and listen to what you need. You are not treated like just a client or a number. Stephanie is amazing and Tammy is the best nail tech around! Creative and great quality. I can't imagine going anywhere else for my hair and nails or for my family!

A nice clean facility with friendly staff and affordably priced services. My appointment was late…read moremorning and it seemed that most of the customers were retired, like me. But it also looked like they serve the younger crowd too, there was a variety of hair tinsel and other Kaitlyn was refreshing and actually listened to what I wanted in a haircut. She is young but very talented. Don't tell her, but I think she is worth more than what she charges. I love my haircut. Plus this salon is located right behind my favorite restaurant, Courtyard Cafe.

I've been going to Legacy for close to 15 years and have been through several hairstyles and slight…read morecolor changes. I'm never disappointed with Joy and how she manages to care for me and my hair.

I'll admit, I've been going to this place for over 4 yrs. but due to the ridiculously high priced…read moreservices I've been venturing to other salons in hopes of finding an equally skilled stylist- and I can't! I love my stylist, Shawn; she is beautiful, strong and I've never walked out of that salon disappointed with her work (until 2 Thurs. ago). In fact, my profile pic was taken shortly after she cut, dyed, & styled my hair yrs ago. However, I've become increasingly annoyed with the salon itself, roughly 2 weeks ago I wanted to try something new & let Shawn do whatever she wanted to my hair. I am not unhappy with her work ( I don't like my color or cut but it's not her fault- I was trying something out of my comfort zone & it's just not me). What I was angry with was the cost, my normal expense is $150.00 plus I always tip her $50.00. But this time it cost me $250.00 !!! And I honestly felt like I had just walked out of Best Cuts and that I could've done exactly what I paid for myself for way cheaper. The cost of each service is not posted anywhere in the salon nor on their website- annoying!!! I also find some of their workers to be rude, one of them being the owner who is abrupt & uninviting on the phone but a completely different person face to face. I'm not sure what that's all about but I hate calling to schedule an appointment! Then there's another younger stylist (we'll call her Jersey Shore) who washed out my hair while Shawn worked on another client. No "hello", no smile, no nothing- just complete silence- she was definitely angry about something or at someone but when I'm paying these prices I expect better customer service. I would've been happy with a simple 'Hi", honestly. Anyways, I'm not saying don't go here- there's a reason why I keep coming back I just wish there was a way to get my hair done by Shawn outside of the salon. Also, I've had Jessica do my hair as well & was equally happy with her work as well.

Such a lovely salon. So much personality. When you walk in Suzanne always makes you feel welcome…read moreand like family. All the girls are great and experienced. Best salon in Chagrin Falls by far!

Wonderful staff , great hair products , scheduling easy ... massage , mani pedi ... great place to…read morebe pampered !

Thanks to a gift card I had a facial with Karlee. She told me about my skin and helped me make the…read moredecision on what treatments to receive. I had the microdermabrasion. An instrument with crystals helps to remove blemishes and fine lines. It removes the old cells of the skin to give a fresh look. Karlee used a cleanser, toner and moisturizers, so many I don't remember. My face felt great, and I needed it done. Aveda products she used are for sale. Then I returned for a brow tint. Karlee chose my hair color. She plucked, waxed, shaped and colored my brows using an Aveda pencil that contains wax. Therefore it is waterproof, and last four to six weeks. I really liked the results. I purchased the pencil for $24. Prices for all salon and spa services are online. Receiving a gift card was wonderful.

Highly recommend Lindsay Deeringer!!! She has been my hairdresser since I was eighteen months old…read morewhen my mom became sick of giving me home haircuts (I had a full head of thick black hair when I was born). Great services and great staff!

Laura Elswick is a wonderful nail technician. Her pedicures are wonderful and very thorough. The…read moresalon is clean and covid precautions are in force. Don't hesitate to make your appt. Barb M

Great place for a trim or haircut, I have been coming for years will not go anywhere elseread more

*1/5 stars - Horrible experience at Salon Álvarez…read more Today I went to SA for my usual highlights, but the experience was a complete catastrophe. The stylist who attended to me was not the usual one, and she left my hair completely blonde!! It was like I went from being a brunette to Shakira overnight! I would never in my life ask for that kind of artificial and overdone blonde, and even less without consulting me. Also , during the process, before I realized the mistake, the stylist after two hours told me she didn't have time to cut or style my hair and that I would have to come back another day What ??? She left the dye on my hair for almost THREE HOURS, which I'm sure didn't help the situation. I was starting to get worried as the time went by, but I trusted that she knew what she was doing. Boy, was I wrong. When she finally rinsed out the dye, my hair was completely ruined. When the other stylists realized the damage, they tried to fix the mistake with a toner, but the result was .... OMG : now my hair looks gray It's unbelievable that they couldn't get it right in the first place, and their "solution" was even worse . I've been a client for three/four years and I never imagined I'd receive treatment like this. The lack of recognition and condescending attitude of the staff was what bothered me the most. They said, "This is the color we always do for you," acting like it was true. There was no "Sorry, we made a mistake".They acted like I was crazy and it was all just a fabrication!! Needless to say, I left without paying. Now I'll have to go to another salon to try to fix this mess. I have photos of my hair before, during, and after the disaster, so I can prove the evidence . I don't recommend this salon to anyone. The lack of professionalism and the staff's attitude is unacceptable. Look elsewhere for your hair needs.

I adore Vee! I think I have lost count of the number of times we have done my hair at this point,…read moreand each time my hair looks exactly how I described it. Twice now we have taken dramatic cuts and I would trust no one else! Her color technique is flawless, I get compliments often. I cannot recommend her enough. She is a gem.