Take your clothes to Fabrix at your own risk!
I brought my suit to Fabrix Drycleaner for cleaning, and they lost the pants. From that point on, they were incredibly difficult to deal with. First, they tried to shift the blame onto me--suggesting I may not have brought in the pants at all--even though both pieces were clearly listed on the ticket.
Then, instead of taking proper responsibility, they offered to replace just the pants with a pair of blue pants they found online. As a dry cleaner, they should know better--pants made from a different roll of fabric (even of the same material, color, and brand) will never match the jacket.
I told them the only acceptable solution was to replace the entire suit with the same one, and I even offered to let them pay the tailor directly. But they continued to haggle over how much of the cost they should cover.
Eventually, I had to tell them I'd be pursuing the matter in small claims court.
Absolutely unacceptable customer service. Be warned. read more