My first time at this DSW location and it was a good experience. This store is brighter than the…read moreCosta Mesa store. The store is spacious, clean, and easy to browse with a large selection of shoes for men and women. I came in for fun sandals for the summer and ended up getting athletic shoes and custom inserts instead. HAHAHA. They had a good variety of brands like Nike, Adidas, Brooks, HOKA, and Skechers all in one place. The staff was friendly and patient while helping customers look for sizes and explaining different comfort options. Granted it wasn't busy when I went after work but all the staff members came by several times to see if I needed help. That was so nice. I also liked that they carry supportive footwear and shoe orthotics/custom insole options for extra comfort, which is great if you spend a lot of time walking or standing which is what I do for work. Parking was very convenient since the store is located in a shopping center with a large shared parking lot, so finding a spot was easy even during busy hours.

I had a very disappointing experience at the newly opened DSW on Alicia Parkway in Laguna Niguel. I…read morepurchased a pair of Converse shoes for my daughter on Sunday, and after she wore them to school just once, one of the shoelaces was already badly frayed. I returned to the store with my receipt and ended up making two trips after an employee named Blain told me I needed to bring back both shoes. When I returned, I was then told the manager had already left. Since my daughter's size was out of stock, I was told to call the store every Tuesday to check if it became available. What upset me most was when Blain looked at the shoes and said they didn't look like they had been worn for only one day. I offered to show her my receipt proving when I purchased them, but she did not even look at it. Her comment made me feel as though she was questioning my honesty. I understand that products can be defective and sizes can be out of stock. My complaint is about how I was treated when I simply asked for help with a defective product. Customers should be treated with courtesy and respect. Unfortunately, I left feeling dismissed and very disappointed with the customer service at this new location.

The sound of the Caribbean steel drum enticed us to enter this enchanting clothing store…read more The fabric prints and comfortable material, I especially like the earthtones, therefore I have purchased items here prior. Here at Mission Viejo shops, they have a very nice corner location. Every item I've purchased here has been long lasting & reasonably priced. Sales people are low-key as well.

I usually love Tommy bahama. But the most recent experience I had with them was dissatifactory at…read morethe least. I tried to return some shirts that were a size too large. Never worn, tags still on, receipt in hand. Because I was pass fhe 45 day return policy, they gave me nothing. Not even store credit. And to top of off, they have MY shirts! They took them back, but gave me nothing! How is this even legal!?!? Safe to say, I can't logically go back :(

Super helpful staff...thank you, Alyssa !! 4 stars since…read morethere wasn't a lot of my size in stock & had to order online. If you're a 24-26, shop online since those sizes are super common.

What an amazing experience. My wife had been interested in getting another leather jacket so we…read morewent to the mall in Mission Viejo. Many stores has faux or polyurethane type jackets but not authentic leather. We stopped into Lucky Brand after visiting Macy's and Nordstrom and what amazing customer service. Terri and Aylissa were so nice and provided stellar customer service. My wife fell in love with the black cruiser style lambskin leather jacket and also tried the brown one in a similar but slightly different style. Terri got on a ladder and found my wife the correct size as it wasn't on the rack. What wonderful people at this store as we were so impressed with the kindness and caring assistance. Then Terri mentioned the sale they were having so we ended up buying the black and brown jackets and even recieved an additional 25% off. Their inventory is very nice and the store is meticulous. Terrific inventory, awesome positive ambiance and stellar sales consultants. Highly recommended and 5 stars plus. Thank you.

First time at this store. I ordered online to pick up in store. My order was ready and the…read moretransaction was seamless. I was greeted and helped by Syd. I decided to walk through the store to be sure there was nothing else I couldn't live without. lol - I found a fabulous backpack/lunch bag combo in my all time favorite color (hot pink) on the clearance rack. Seeing that the clearance section was also included in their BOGO 50% deal, I grabbed some clearance socks for my daughter. What a fabulous deal! Both for under $30 - that's a deal, for sure! Again, helped by Syd who was fantastic, friendly and efficient. Thanks for a great shopping experience. I'll be back. I forgot to mention that I love how their varied sections are well marked too.

I actually like this store. They keep everything organized and clean…read more If I can't find something in my size, the associates would order them for me, Some of the ladies are very nice and always happy to help, only one or two just never smile. They always have the specials, Buy One Get One for 50% off. But if you end up returning one of the two items, then you have to pay full price for that item and their prices are not particularly low on their regular price items.

I keep coming back because of the A-W-ESOME staff. They're sooo genuinely helpful and very…read moreknowledgeable. They really know the product they are selling. I also keep coming back for the great selection of clothing in the sale section. Everything is organized quite nicely. The prices are very reasonable for the quality. Overall, I always have a positive shopping experience at this location. I highly recommend it to the Yelp Community :-)

Visited the store around lunchtime today searching for a specific style. Sales associates were…read moreengaged in conversation, laughing and chatting away and never bothered to acknowledge me or ask if I needed help. Walked out and won't go back.

I feel like clothing retailers are usually reviewed negatively about their products, a shopper's…read moreunfavorable experience, or negative customer service and not enough is said about exceptional customer service - so here's one :). I am not a regular shopper of Madewell but recently bought an item online because I saw it in-person at the store. It didn't work out so I went to Madewell MV and was assisted by Jaidyn M. Hopefully this is the correct young lady because I didn't catch her name at the time but found this name on my emailed receipt. Jaidyn was extremely warm and patient and helped me complete the return. I know we've all been there when making a return at any retailer only to feel like we're bothering them or taking away from their daily revenue goal, which we are lol, but Jaidyn didn't make me feel that way at all. Her pleasant demeaner and quick assistance was greatly appreciated last month (mid-October). Thanks so much, Jaidyn! It's because of you I have started to shop here more often. Keep up good work!

The managers here have got to be the most rude in all the store. The way management runs has worst…read morecustomer service. Not helpful finding jeans and sizes. I am always a size 12, lady was telling me it will be too big and get smaller size I'm a size 6 and I told her that's not true it will be too small. She changed fhe sizes and it was too small and had to return get my normal size. The way they go about customer service is aweful. Love the jeans just inot how I'm treated.

Apparently Windsor is considered another "fast-fashion" type of teen and women's apparel store that…read moresells some everyday clothing as well as a pretty decent selection of special occasion dresses for proms, homecoming, and weddings. They had many options, and were definitely more affordable and offered more options than shopping for a dress at Nordstrom or Neiman Marcus. Macy's actually offered quite a bit of options, but my daughter just didn't find the right style or color that suited the theme that she was going for. (There were a lot of floral options at the other stores that just weren't dressy enough.) So she ended up choosing a beautiful beaded light yellow long dress from Windsor. It was reasonably priced for a dress she will probably only wear once (twice, if we're lucky). The only problem with getting a dress at this type of store is that we found another girl wearing the exact same dress at their prom. I also noticed other duplicates at the picture taking event of other dresses I had recognized from the same store. I guess it's the "one" go to store for proms! Lol!

It's been a very long time since I had to shop here. Being that I now have daughters who need…read moredresses like the ones offered at this shop, I've started buying here for those occasions. It's such a sweet moment to be dress shopping with my kids now. Me being the mom. I remember shopping with my mom those many years ago. I find myself always telling them not to judge something on the hanger but to always try it on first. Something my mom used to always tell me. She was so right. Windsor has some very nice dresses, some with not so nice material, but we were happy with selection for the most part. Dresses can be formal while others can go either way depending on the shoes. They also carry different type bras for the kinds of dresses that are difficult to wear a bra with, dressy shoes, accessories and costume jewelry. I usually start off at Macy's women before coming here so I can at least have comparable styles and prices in my head. Customer service is ok. I haven't really had anyone greet me. Once in a while someone asks if I need assistance. I can tell you though that when we are paying, the staff are friendly and make sure to say thank you for my purchase. Would I come back to shop here again? Yes. Yes I would.

I came in looking for shorts to wear at the gym. I came at the right time. It appears everything in…read morethe store was on sale. I bo three pair at 50% off. A employee asked if I needed help, and they have fitting rooms if I needed to try anything on. I hope my next time here they have another great sale.

The store is a bit smaller than the other store. Selection was decent, my son was look for size 14…read moreshoes and didn't find any available at the store. Decent deal since my son's friend did find his Curry shoes for a decent price. Friendly staff at checkout got out in and out quickly.