The band of my 18k Tank Francaise had a broken link: the pin that connects one link to the adjacent…read morelink broke. Cartier said my only option was replacing the entire band at a cost of almost $7,000. The folks at Watch and Gem repair on Washington Avenue in Miami Beach completed a beautiful repair for $150. They are very polished in their business communications and I didn't have to deal with the Cartier attitude. Highly recommend them.

Don't bring canvas watch band from Hermès was damaged while punching holes to fit my wrist. They…read moreholes are not measured precisely. I paid for band $345. This is a lesson for me never bring to a place that doesn't sell high end jewelry for repairs. At least not canvas band.

All school classical vintage elegance!! Love this place, amazing experience. Strongly recommendread more

Fixed one of my favorite vintage watches in under an hour. It's been working great. Very thankful…read morefor his help

Mi experiencia con Rafael Luaces Watches and Jewelry ha sido profundamente decepcionante…read more Llevé el reloj Rolex de mi padre para mantenimiento en febrero de 2024. El Sr. Luaces me atendió personalmente y aseguró que el servicio tomaría poco tiempo. Sin embargo, semanas después, el negocio cerró repentinamente, sin previo aviso, y desde entonces no he podido recuperar el reloj, que tiene un alto valor económico y emocional para mi familia. Esta situación debe salir a la luz pública para evitar que más personas sean estafadas. Es lamentable que alguien con una fachada profesional y reseñas positivas (que ahora parecen manipuladas) haya operado de esta manera. No recomiendo este negocio bajo ninguna circunstancia.

Found him by accident and glad I did…read more I came to fix my grandfathers watch. Rafael provides excellent customer service with diligence, thoroughness and a clear understanding of watches of all kinds. He tells you upfront what he can do for sure and what he may be able to do once he opens the watches. My fix was rather simple this time around -- I was in and out in 25 min. Now I know where to go to fix my other watches, or get them appraised, or consider splurging on a Rolex :) He's open on Saturdays! His shop is on 3rd Ave (which turns to Coral Way) next to Vintage Liquors and 2 blocks south of Moshi Moshi. Small parking on site and street parking as well.

If you need a watch band please make your way to Rody. Located on the 14th floor in the beautiful…read moreDuPont building. They have a large selection of bands with quick and courteous customer service. The prices are also very reasonable.

Fixed two watches for $35.00 . A battery repair on both and he cleaned the inside of one of the…read morewatches as well . Took less than 30 mins

The only place in downtown that was nice enough to size my watch even though I did not buy it from…read morethem. The nicest couple work here and have great customer service. Will be coming here every time from now on.

Krystel greeted my wife and me as we walked in. She was extremely pleasant. We did not have a…read morereservation but were in town for a vacation. While we were waiting for our sales person we walked around looking at pieces. We decided that we were going to leave after a few minutes, thinking it wasn't going to happen. Krystel said "you should stay it's only going to be a couple minutes". My wife said "it's your 50th we might as well stay just in case." It happened to be my 50th birthday, 22nd wedding anniversary and Father's Day in a couple days. Krystel noted this and once we met Claudia, our sales rep, she pointed that out. Claudia said that she had something come in just today that was available and asked if we wanted to try it on. Once I saw it I fell in love. Claudia was so amazing for us and extremely pleasant to work with. She is the definition of what the experience of buying a Rolex should be. If it wasn't for these two ladies making this happen, it wouldn't have. I am extremely grateful for this purchase and it puts a smile on my face when I look at it.

Had a great experience here with Alejandro stopped in a few times while in the design district just…read moreto see what had available. The first few times stock was limited which was understandable. But on my last visit he was able to provide me the watch I been looking for! Made my day ! He was very nice and professional looking forward to purchasing my next Rolex hopefully in the future from him ! Great people great store can't wait to see the new Rolex store !

Everyone in my family gets their watch batteries replaced here. They're expert, quick and…read morerelatively inexpensive. I think a Seiko battery replacement is now $10, which is probably their price for most watch batteries. Everything I wrote in my last review is accurate except for their Flagler branch, which has evidently closed. But this would be the one to come to anyway. They're great! And they have a HUGE selection of watches of all sorts. Of course they speak English, but they also speak Portuguese and Spanish.

I recently needed a piece of jewelry repaired and was on a tight timeline. In the past, I hadn't…read morealways had the best experience with repairs being handled efficiently, so I asked a friend for a recommendation. Without hesitation, she suggested Tina at Barclay's Jewelers. I stopped by during my lunch break and immediately understood why. Tina took the time to listen to what I needed, offered thoughtful advice about shortening a necklace, and made the entire process seamless. The repair was completed in record time, and I even received a notification as soon as it was ready for pickup. What truly impressed me, however, was what happened next. I recently lost part of an earring that had originally been custom-made elsewhere. I had always felt the closure wasn't particularly secure, so when one earring was lost, I was heartbroken. I brought the remaining earring to Barclay's hoping they could recreate it. Not only were they able to make a perfect match, but they also suggested a more secure screw-back closure and upgraded the pearls. When I originally had the earrings custom-made, I specifically asked whether the closure could be made more secure and was told it wasn't possible. Barclay's immediately identified a simple solution that not only solved the problem but likely would have prevented me from losing the original earring in the first place. The finished earrings are absolutely beautiful, and I have complete confidence that they will stay securely in place. Their attention to detail, practical expertise, and commitment to doing things the right way made all the difference. As a bonus, during my visits I discovered that Tina is close friends with a family I know and love. Hearing the wonderful things they had to say about Tina, her family, and their business only reinforced the impression I had already formed. Barclay's has earned a customer for life. Whether you're looking to purchase fine jewelry, need a repair, or want something custom-made, I highly recommend them. Exceptional service, excellent craftsmanship, and genuinely kind people. Five stars, without hesitation.

I recently visited Barclays Jewelers while shopping for rings, and I had an excellent experience…read more Be sure to ask for Kabir -- his customer service was outstanding. He was patient, knowledgeable, and took the time to clearly explain the differences in diamonds, including color, cut, and clarity, without ever making me feel pressured. I left feeling confident, informed, and very satisfied with my experience. If you're shopping for jewelry or engagement rings, I definitely recommend stopping by and seeing them for yourself.