DO NOT GO TO THIS PLACE IF YOU CAN'T SPEAK SPANISH. IF YOU CAN'T, YOU WILL BE TAKEN ADVANTAGE OF…read moreAND RIPPED OFF!!!!!!!!!
This is quite a tale, but worth the read if you want to make a crucial decision.
I am -far- from racist, but I was absolutely appalled by the way I was treated.
Firstly, this is a ridiculously busy salon, so I guess they didn't need my business - just saw an opportunity to take advantage of someone nice.
I went in at noon. None of the salon chairs were available; a woman was getting her hair done in a dining room chair in the center of the (tiny) lobby, therefore, I had no access to the reception desk (mind you, they don't even have a receptionist!)
I went into this wide-eyed, happy to contribute to a community business and get a rockin' new do, but was thoroughly disappointed.
I tried to get a price quote before starting the "project", but I couldn't hold anyone's attention long enough to get an answer - and there was no access to their front desk! I had asked for 2 colors put into my all natural hair (just purple for the middle layer, and black for the bottom layer.)
Once I sat down in the chair and tried communicating with the stylist (who "spoke no English", along with EVERY OTHER EMPLOYEE THERE. INCLUDING THE OWNER! [looking back, I strongly believe this was all bullsh*t.])
She asked to see a picture of what I wanted done to my hair. I showed her a picture, she then proceeded to dye the bottom layer black. She then proceeded to bleach the middle layer of my hair (to help hold the purple dye, I guess?) but did not consult me about anything. I had no idea what was going on and no one was willing to try to communicate with me. All of a sudden, she washes the bleach out, applies the purple, and tells me she needs to bleach the top layer of my hair (which came out way too orange... I tried asking her about toner, but once again, was IGNORED!) I asked for a price estimate THREE times (beginning of the process, and twice during,) and was continually ignored. The one response was "it's up to boss".
I had faith in these people because they seemed nice enough, but I was horribly pissed off when they came up with this "magic number".
My hair came out OK, but NOT. AT. ALL. WORTH. $400!!!!!!!!!!!! And NOT what I ASKED for. They over dyed my hair without asking me and it was horrible. How am I supposed to dispute a bill (that wasn't even a "bill", just a nice other client translating to me that the total was $350, w/o "tax" and tip.) I ended up spending 5 hours in the salon, and a good bit of that time I was STANDING around awkwardly waiting. I was completely taken advantage of and I advise none of you to go here. I could've gotten my hair done at any fancy salon downtown for cheaper.
The owner checked me out charging half to her iPhone CC scanner, and then the other hundreds in cash... so who knows where the money really went. I've never been more disappointed or felt more taken advantage of than coming to this place. HUGE let-down. :/