OK, I don't normally review places, but had to make an exception…read more
I had used them two times previously, once for a new set of tires, which went perfectly swimmingly, fair prices, quick service, all the things you might expect, and once for a quick oil change (which was very quick, by the way, none of this jiffy lube sit forever thing). Both really good interactions, which probably deserved a good review on their own.
But what really impressed me was two days ago, I was finishing up some errands at about 2pm before my delivery shift at 5pm. Go to start my car after shopping in the Kroger on Midlo turnpike, all the lights flicker but car doesn't start, indicating an electrical issue, most likely battery. After a kind and helpful fellow shopper pulled alongside and helped me jump my car to get it running, I called Sierra at the front desk and explained that I really needed to make my shift, and could I please drive right there so they could take a look? As I was afraid if I just went back to my apartment, that I'd need another jump to move the car again, and I just didn't have time.
They took great care of me. Showed up a little after 2pm with my groceries, which they were kind enough to realize I was trying to keep out of the horrible heat, so they offered to let me put my eggs and other refrigerated goods in their little drink fridge in the lobby! Above and beyond. Took my car back right away, probably jumping whatever line they had going, did some checks to confirm it was just the battery, quoted me a fair price for a replacement that they had in stock which I accepted, and within an hour, maybe less, I was rolling out in plenty of time to make my shift. Fantastic sense of urgency and professionalism, friendly and genuine staff, great service, fair prices.
Seriously consider giving them a try if you haven't yet.