We have had a horrible experience with this so-called reputable business! At the request of my elderly parents, I contacted this service remotely, I live out of town. A portion of their living room and hallway carpets needed cleaning, less than 300 square feet. Note: two years ago another service cleaned around 600 square feet for $230.00 which I thought was fair. They told me they would call me with an estimate before doing the job; they did not! I called my folks to check on things and they said the cleaners had come and gone. They charged my parents, 88 and 85 years old, $630.00, AND THEY DID NOT CLEAN THE CARPETS! This constitutes financial elder abuse in my book! My mother told me they just spread the stains around and made them worse. I confirmed that when I arrived 1 1/2 weeks later. I called to complain. They asked for the receipt, which I provided along with the check stub. After four days I called to ask for a refund as a very dissatisfied customer, the manager tried to manipulate me for more work (we don't want them back) and actually tried to make a financial wager with me, "double or nothing." (I'll admit I cussed at him for that). Please don't make the same mistake as I did, and stand against elder abuse. read more