I've done business with these folks several times. They always have been fair and given me as much…read moreas they could and still make a slim profit. They always explain how and why they are offering what they will. They weigh it and verify it in front of you. They are always professional and courteous.

Very bare bones operation for selling gold/silver/precious metals. They don't really have a…read moreshow-room. It's just a room with a transaction window. They sure didn't put much into the decor..LOL... But it's fine. The purpose of this place is to make transactions and I've now shopped around three different types of metal. Silver, Gold, and Platinum on multiple occasions. In every case they gave the absolutely best price over the three or four other places in the vicinity (Denton, Lewisville, Grapevine). I've been told they have multiple locations around town. They are closed Saturday and open Sunday which is also a bonus vs other dealers. Long story short if you have precious metals to sell then come here. They give the best price hands down and are proud to make that claim.

Very friendly and very reasonable with their evaluation of your items and respectful of your time…read moreand possessions. Thank you.

: Poor Representation and Miscommunication at Big State Pawn…read more I recently visited Big State Pawn and experienced what I would consider a disappointing display of customer service and communication. I had placed a game console on layaway that was advertised and sold as a combo including four games -- the combo was the very reason I chose to purchase it. Two weeks later, when I picked it up, I noticed that one of the games was missing from the box. When I brought this to the attention of an employee, a african american female with braids whom I was not speaking with or too responded in a condescending and dismissive tone, saying, " you know the games aren't actually a combo right? We gave them to you for free...like they just come free with the console." with a smug look on her face... That response was unprofessional, unnecessary, and frankly made no logical sense. The product was marketed and displayed as a four-game combo, and any reasonable customer would expect to receive exactly what was advertised. Thankfully, another associate who demonstrated professionalism and respect simply asked that I bring in the console so we could check. I did, and we discovered that the missing game was inside it and if it was not, she would give me another game.. That simple, respectful approach was all that was needed from the beginning. This situation was never about the game itself; it was about how it was handled. We customer decide to spend their money, they deserve to be treated with courtesy and understanding, not condescension. The tone, professionalism, and attitude displayed by that one staff member reflect directly on the company as a whole. Big State Pawn, please take this as an opportunity to remind your team that customer service is not just about making a sale...it's about maintaining trust, respect, and integrity with every interaction. Sheeeesh #DoBetter

smells kinda off inside. the staff are nice. they have pretty decent deals on some stuff depends.read more

Love this place. Some great deals and some ok deals. They have a vast selection so you have to make…read moresure you look very closely.

This is one of the best jewelry businesses I have had the opportunity to work with. They have at…read moreevery chance shown exceptional customer service, and provided creative and beautiful designs for the several custom pieces that I have done with them. This is a team that says "if we don't have it, we will make it exactly what you want or we will find it." 10/10 will shop here again.

Thanks Nasr Brothers for creating the wedding set I was picturing. We appreciate you being able to…read morecreate a ring especially for us! For those that aren't sure about lab grow gems, they are just as stunning as the real thing for a fraction of the cost. I would highly recommend Nasr Brothers if you are looking for a unique piece.

Yes Yes I am feeling rotten and VERY spoiled again. He just bought me a $1,700.00 w.tax Tiffany…read morering to say you are so special and loved, intertwined always...here is this ring that we picked out together...just because. The staff is friendly and attentive and they even follow up with a thank you text. The Tiffany & Co. has always held their brand to have so much sophistication and class, don't give the prices a second thought their jewelry is heirloom jewelry. I love this location because of all of the other shops that you can venture over to as well as so many options to dine.

**Disappointing Customer Service and Concerns About Racial Discrimination - Tiffany & Co., Legacy…read moreWest, Plano, Texas** On Tuesday, October 13, 2026, at approximately 4:20 PM, I visited Tiffany & Co. at Legacy West in Plano, Texas, to pick up a necklace and bracelet valued at approximately $5,200. What should have been an exciting and enjoyable experience turned into an extremely disappointing and uncomfortable visit. As an **African American woman**, I left this establishment feeling disrespected, unwelcome, and concerned that my race, physical appearance, and the way I was dressed influenced how I was treated by a female employee. Throughout my visit, I found the employee's attitude dismissive, unwelcoming, and unprofessional. What was particularly upsetting was observing other customers being offered refreshments while I was not even offered a glass of water. My concern is not simply about receiving water. It is about the noticeable difference in hospitality, courtesy, and customer service that I experienced. I should not have to wear designer clothing, carry an expensive handbag, or look a certain way to receive the same level of respect and attention as other customers. Being an African American woman should never cause anyone to question my financial ability or whether I belong in a luxury retail establishment. To make matters worse, when I attempted to speak with management, the female employee informed me that the manager was at lunch. I remained at the store until close to 5:00 PM, yet the manager never appeared to address my concerns. I ultimately left feeling dismissed and disappointed. I find it troubling that a luxury brand with Tiffany & Co.'s reputation would leave a paying customer feeling this way. The necklace and bracelet I came to collect were valued at approximately $5,200, but the amount of money I spent should not matter. Every customer deserves dignity, fairness, and professional treatment regardless of race, appearance, clothing, or financial circumstances. **As an African American woman, I should not have to question whether my race or appearance affected how I was treated while shopping.** Although I cannot know the employee's intentions, the differences I observed and the dismissive treatment I experienced raised serious concerns about possible racial discrimination and appearance-based bias. I am submitting a formal complaint to Tiffany & Co.'s corporate office and requesting that this incident be investigated, including the employee's conduct and management's failure to address my concerns during my visit. I am sharing this experience publicly because other customers deserve to know about the treatment I encountered. No one should have to spend thousands of dollars to be treated with basic dignity and respect. **Based on my personal experience, I cannot recommend the Tiffany & Co. Legacy West location in Plano, Texas. I will think carefully before spending my money at this establishment again.** **Luxury is not just about expensive jewelry. It is also about how you treat people. Respect, equality, and professionalism should be extended to every customer.**

I love this store. I have never had a bad experience in this store. The jewelry brings you in,…read morebut the customer service makes you come back over and over. Bought a piece for a major accomplishment and I appreciated the SA. I would recommend shopping there. The quality is superb.

I can't explain how bad the interaction was at this store. I received a repaired piece of jewelry…read moreback (the second attempt At repairing it) and the service center had given me a completely new ring, with a different color center stone. After one sales person telling me that they agreed it was partially different and they were going to call the place to see if the stone had been discarded or saved, the manager then claimed it was the same ring and it was just extremely dirty while in my possession and the repair shop cleaned it. This stone went from being slightly green clear when I bought it just a few years ago to bright yellow. The number of items we have bought from DY is insane. I have dozens of pieces. It's always crazy when a store is resistant to help you when their own product fails, but the act of making you feel crazy about the truth ruins the shopping experience. I'd avoid this store - .no sense of treating a customer like they like to be treated when issues arise.

My wife and I decided we want new wedding bands to celebrate our upcoming 34th anniversary, after…read morelooking around on websites and not feeling comfortable about buying without seeing and trying on, we went to our local Zales Jewelers, that's when we met Russ, he was so nice and happy to spend as much time as necessary for us to make a decision about our new rings. His ring sizer seemed to be more accurate than the one I had so we went with his sizes, I placed my order, the rings arrived and my wife and I couldn't be happier with our choice and with Russ for assisting us with everything.

I will start my review with saying that this location is excellent. I have had an incredible…read moreexperience shopping here as well as just browsing. My 5 star review though is for two simple reasons, John and Russel. John and Russel have been outstanding when it comes to service and their genuine care of what I had been looking for as well as my budget. Never once did I feel as if someone was trying to push me into buying something and I felt like they both were trying to help me achieve the goal I came in with. The selection was impressive with items ranging in price and they were able to show me different items at different price points to ultimately help me make an informed and smart decision with my money. What really made the experience so awesome was the fact that I felt like they genuinely cared about my goal with my purchase and making sure I was 100% happy. Their dedication to service with their customer will be why I will continue to come back and purchase here. John and Russel have earned my business and my consideration when it comes to any fine jewelry needs because I know I won't be lied to, taken advantage of, or mislead in my purchasing. So if you are considering this location for a jewelry purchase or just simply want to browse for a future purchase, ask for John or Russel. They will take care of you!

Michael's Art Supplies is a great vendor for customers who seek paint and framing supplies for…read morediscount prices. It's a huge store with aisles and aisles with plenty to choose from. It's not Christmas without Michael's! Cheers, Mark F.

Can never go wrong with Michael's when you are crafty. Always glad to have one nearby.read more