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    The Exchange Gold Store

    4.5 (12 reviews)
    Open 9:00 am - 6:00 pm

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    29 days ago

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    7 months ago

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    2 years ago

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    2 years ago

    Promt service, fair, and conveniently located to where I live...I didnt have to travel to lewisville or Dallas

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    2 years ago

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    2 years ago

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    6 years ago

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    7 years ago

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    5 years ago

    Im glad I came to this place to sell my jewelry. Friendly staff, knowledgeable and got more money for my jewelry. Thank you!

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    11 years ago

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    9 years ago

    This store is great! The gentleman that helped me paid me about $1,200 for my necklace and class ring.

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    13 years ago

    This place is golden Went to see about my old broken gold and walked out a happy customer!!!!!!

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    Ask the Community - The Exchange Gold Store

    Review Highlights - The Exchange Gold Store

    Went in to the store to purchase some silver and purchased a gold coin as well.

    Mentioned in 2 reviews

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    Ehrhart's Jewelers - Polished up my cross of Kamehameha

    Ehrhart's Jewelers

    3.8(15 reviews)
    1.5 mi

    These people give to our community in Robson Ranch and the troops. I like their service and…read moreselection so go here first.

    I chose Ehrhart's to have my engagement ring custom made with diamonds that were given to me by my…read morefuture mother-in-law because I had been a customer since moving to Denton in 2001. I expected to receive a quality ring and good communication throughout the process. I wanted to work with people I could trust with a ring I would wear for the rest of my life. Based on what I was told, I expected to have my ring within about eight weeks. Instead, I repeatedly found myself reaching out for updates rather than receiving proactive communication. When I finally received the ring after months of delays, the color of the white gold was not what I expected and was later confirmed by multiple independent jewelers to be outside their expectations for a ring of that age. What should have been an exciting experience became a lengthy and frustrating process. Timeline: Aug 22 Discussed the design in person and sent inspiration photos. Sept 5 Received first sketch. Sept 10 Approved design and left my ring/stones for CAD measurements. Sept 26 1:13 texted for an update. At 3:39 received the CAD rendering and approved it. Oct 1 Received a text that the wax model was ready. Oct 2 Tried on and approved the wax model. Oct 21 Received a text, "Hi, I have the 3D model of your ring. Please swing by and take a look at it. As soon as you approve it we can order your ring." This was the same model I approved on October 2. I pointed this out, I was told, "I was on vacation last week. I forgot. But yes, we ordered your ring on the 2nd." Nov 11 Called for an update. (9 weeks after design approval.) Nov 25 Called again. I was told the ring was delayed in customs. This was the first time I learned it was being made overseas. Dec 10 Emailed requesting the manufacturer, production location, and tracking information. Annette called but did not provide that information, instead citing customs and the government shutdown. (14 weeks after approval.) Dec 12 Received some additional information but still not the manufacturer or tracking details I requested. I was also told the Oct. 21 text meant the ring was already in production, despite asking me to approve a model I had already approved weeks earlier. Jan 5 Emailed again requesting an estimated completion date plus location and customs information. Jan 7 Received a call and email that the ring was ready. Jan 8 Picked up the ring. (18 weeks after approval.) March Noticed the white gold had become much more yellow than expected after only a few months. April Two independent jewelers confirmed the color was not what they would expect. May 5 Returned to the store. Ashley agreed the color was not expected and offered complimentary polishing and rhodium plating, estimating one day. May 9 Called for an update. At 11:04 I was told another project had delayed mine. At 1:32 I was called that it was ready, but I couldn't arrive before closing. May 11 Picked it up and immediately noticed it still wasn't as white as expected. Ashley and another employee agreed. Photos were sent to the maker. I was told they could remake the ring or replace the shank in-house. June 4 Called for an update. I was told there was no response from the manufacturer and that Annette would replace the shank in-house and "take the loss." June 15 Visited Nasr Brothers for an unrelated reason. Peter immediately commented that the color was not what he would expect for a recently rhodium-plated ring. We had it remade in platinum for about the same cost. I was quoted three weeks; it was finished in 17 days and exceeded my expectations in craftsmanship and appearance.

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    The Exchange Gold Store - goldbuyers - Updated July 2026

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