TL;DR Poor up-front communications, hiding the fact that they went on vacation while our auction was active, suboptimal policies only on our auction it seemed (red letters on our auction, unlike others, saying things like DO NOT BID IF YOU CANNOT COME DURING THIS WINDOW OF TIME), over-promising and under-delivering, once auction started they stopped communicating altogether and just sent the payout and moved on. They also listed items that were literally part of the house, which we luckily got them to remove in time. The positives: I will mention they did it at short notice, and they waved the $3500 fee to do an online auction. They combined our auction with other auctions to increase the bulk of the auction. Those things we appreciated. And, in person, his wife was nice and I tried to keep things moving to respect her time. But, the actual sale execution had some flaws. The situation: Needed to clear out an estate to sell a house, but was left with too much furniture. Most of the other stuff got donated (and was literally trash). Many other estate-sale people turned us down. The experience started when we discovered "ezAuctions" was out of business. Then our agent mentioned "ezDownsizing" .. In this estate there was a $20000 bedroom set (retail, 1980s, vintage Ralph Lauren), where just one of the pieces had recently sold on ebay for $8000. Most of the other stuff we knew was not that valuable. I was very skeptical. Guy on the phone who called us back (Clay? Brian? No idea...he was The Husband) .. very pushy, said we had only 1 day to "fit it in", and also said exactly what we wanted to hear. "You've got an auction with $6000-8000 dollars easy, maybe even up to $12000 but I don't like giving numbers" ... well, he was way off. The entire auction netted $4k, and we got 60% of that, minus some odd fees that they tacked on that had to do with "no sale items" which I still to this day do not know what we paid for but it added up to another $108 we owed them. His wife arrived and asked us "not to be there" when they took pictures. I get it, people probably tell meaningless stories about the items. It's probably super annoying. Still, it meant they made mistakes by listing parts of the house that were not to be sold at auction, like the whole house central vacuum, and light fixtures. Probable reasons it didn't do well: house was far away from any nearby town and had a Friday afternoon 2 hour window for pickup. This was a bad oversight. Needed a Saturday pickup window. Also, they went on vacation while doing the auction. They stopped responding to our texts and messages. If you just want stuff "gone gone gone" this is a company that will do that for you. If you want to get some value out of it, consider other options. I had been given a 50% off rental for a truck and should have driven it to Everything-But-The-House in Columbus, where the auctions are taken care of in a warehouse and the commissions are way less. (its a sliding scale where higher priced items have less commission!) 40% commission across the board: meaning on anything that sells for more than $1. And yeah, things sold for $1. There's no way to do "reserve" In Pittsburgh, there is a similar service called Hostettlers Auctions (or something like that). I think they use the exact same software. One thing about the Pittsburgh auction house (unrelated company) is that in the fine print they say they actually bid-up on items that are not selling for much. For example I bought through them 10 radios and in the last moments they "bid up" the radios to get more value out of me. I didn't love that they did that, but now that I've been on the other side, I would have appreciated it if they had that sort of service. I had put some stuff into the sale as well, and after I gave them $4000 worth of functional equipment and got $125, I regretted it. I should have also taken my stuff to Columbus instead of to them. What a waste. Even though I explained everything worked and came with spare parts to replace everything that could possibly break in my 3D printing lot, for whatever reason they wrote "UNTESTED MAY NOT WORK" on my auction listings and there was nothing I could do or say to stop it. Just some tidbits: $1200 worth of Snapper XD pro-grade lawn care equipment sold for $17 $2000 worth of 3D printing equipment sold for $200 $20000 Ralph Lauren Safari 3-piece bedroom set sold for slightly less than $2500 (mahogany matching bed, wardrobe, 21-drawer chest) $3600 curved glass antique vintage tiger maple china cabinet sold for $131 .. I had removed the shelves and for some reason they wrote on the listing "May have to take back off to put shelves back in" but that's definitely not the case. Again, no way to correct it. May have affected sale. read more

Didn't have a good experience, apparently a whole condo full of stuff wasn't enough for them to sell. But could offer me storage and consignment. So I did it myself and saved myself a 35% commission rate. Nice enough but a waste of my time. read more

I used to love these guys, but then an employee made a mistake, and the owner doubled down. I have tried to meet with him at a time and place of his choosing to return the items, but he keeps calling me a willful thief. the saga continues 3:42 yesterday the eZ Downsizing guy on his phone: Is it possible to meet me in Centreville at the fire station tomorrow morning? I have a weekly meeting there? Could meet at 7:15 am, 9:15 am, or 10:30 am? me: 9:15 at the centreville fire station on old centreville road! I made a list and pulled them all out, but you should likely double-check me. him: PERFECT! TODAY me to EZDownsizing guy: I was at the parking lot at 9:10am. I spoke to a few people who said they knew the guy from EZ downsizing, but that he had not been in the morning meeting. At 9:30, I went home and left the books in the parking lot, assuming you would be back for the 10:15 time slot you had also offered me. At the end of the day, your guy packed the shelf, told me to take the entire shelf, and then watched me take the contents of the shelf that had only one name (mine) on it. When I spoke with you on the telephone, you were accusatory and rather rude. I have tried to return the books to you at a time and place of your choosing. We confirmed this meeting at 4pm yesterday. At 9:15, while I was already at the meeting point, you called my google voice number, which I cannot use unless I am near a computer. You chose the place and time, then you changed it AT THE SAME TIME I WAS THERE. Because you claimed you would have meetings at the fire station and be available AT THE FIRE STATION at 9:15 and again at 10:15, I left the books for you in the parking lot, with a large note, figuring you would get them at 10:15. I have bent over backwards to help you fix a mistake your employee made. Bryan A McDaniel : I suspect you still have the books and made no effort to return them!~  I know everyone at the meeting, and they would have confirmed I was there had you spoken to anyone.  Do you want to pay for the books you took?  me: Go to the parking lot you jerk. Bryan A McDaniel: I'm a jerk because I want you to return what you STOLE.  Sad. read more

Did not respond at all to request for service. Was interested in collectibles selling.

We used EZD for downsizing before our move overseas. We also interviewed a few companies before hiring them. One of those other companies told us we would barely be able to make enough to cover their setup costs. First of all, EZD took our sale with no setup costs, just a commission with a minimum requirement sale amount. Next, the knew what they were looking at when Bryan made the initial assessment. We had hundreds of rare anime figures and manga, and they sold them all at decent prices. Our move came up fast, so there was no way we could have done that all ourselves. The alternative for us was shipping everything overseas at an enormous cost or paying someone to haul it away. We just didn't have time for anything else, but EZD was quick, easy, and their staff, especially Carmen and Sarah, were incredibly efficient, organized and professional. If you're looking for an estate sale company for the belongings of anyone under 60, look no further. These are the folks. read more

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They are well organized start to finish! They make it easy to get started with buying online through an auction. Found them when I wanted to see about how to handle getting rid of some things...will definitely use tgem when I am ready to downsize!! Thank you for such a well run business! read more

Absolutely the BEST estate sale online auction company in the business! Bryan McDaniel and his staff are true professionals and did an amazing job for my estate and several of my colleagues. ezDownsizing came highly recommend to me by a friend with over 30 years in the auction business and told me they were the ONLY company he entrusted with his own personal estate. Now I can see why after the results they got me. Their company vans state "ezDownsizing, A Better Way To Sell", I think it should say the ONLY Way to Sell. read more

I found ez Downsizing through my neighbor, who would frequently show me the great items she had won at their auctions. Curios, I tried bidding myself and I've been a regular buyer ever since! NO other estate sale company compares when it comes to efficiency, honesty, professionalism & integrity. I can be in and out in 10 minutes when I arrive for a pick up, as their staff has most items already consolidated for each customer. I have NEVER experienced this level of efficiency anywhere else!!! I have tried several other estate sales over the years and it was a given that I would have to waste half or most of my day, just waiting for someone to track down my purchases, often not finding them at all. Since finding ezd, I have not gone back to any other estate sales because no one else even comes close to this level of service & speed when you go to retrieve your items. All of their staff seems to be thoroughly enjoying their work - they are enthusiastic, helpful, super knowledgeable and actually care about their customers. Their customer service alone deserves a 10 star rating because it has been a truly exceptional experience every single time! You can even reach a real person when you call, which by itself, is extremely impressive nowadays, in my opinion. Please keep up the amazing work you all are doing! read more

I got together with ezDownsizing to host a seller-managed auction, and they couldn't have been any easier to work with throughout the process. Even though it was seller-managed, Bryan (the founder) was easily accessible if I had any questions. And if there was ever a time when he was unavailable, he was very responsive in returning calls and answering email. If you have the need for a downsizing service, I highly recommend working with ezDownsizing. You'll be glad you did! read more

I'm a regular buyer and I have been a customer of several auction companies in the DC Metro area over the last few years and I would say this one is hands down, THE BEST! Its run by a small and exceptional team that have worked together for a bit of time and who possess excellent knowledge and outstanding customer service. For example, posted item descriptions are accurate with attention to important details including both attributes and flaws. Any item questions asked are responded to quickly. Transactions are a pleasure and pickups are easy as the ezDownsizing team always goes out of their way to assist you. This is a company that has a highly organized, friendly and accomodating team. I am a loyal and repeat customer because of this and I know many other buyers are too. I have overheard this team chatting with sellers, and their skill and support is superior. When I stop buying and start selling, this is the place I will call first! I'm a FAN. Chris B read more