Office was closed during business hours. No signage indicated office would be closed today. Seems incredibly on par for recent reviews To be clear-I went to both of your locations. The above review was for MacArthur. However, I waited at the Claremont location until 9:17. Ringing to doorbell. All lights in the second story were turned off. I rang the doorbell starting at 9am and the last time at at 9:17. I am unable to respond to your comment, so I am responding here. Are you actually there now? If I came back, would you be there? read more

Every time I come here they are "closed". This is the third time I've came and they were closed. Door locked and open sign still lit up. Today I asked the lady what time do they close . She said they close at 5:30 and I told her what it says online. She shrugged and rolled her eyes at me. read more

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I just went in there and stood in line for 10 minutes and the lady behind the window told me she was going to lunch. She made up some excuses about the person in front of me. but the she could've said that when I walk not let me stand there for ten minutes and get mad and start yelling and being rude and racist POOR read more

I was reading on their website that they charge you $1.25 for one bill of sale when you can get as many as you want for FREE at the DMV. After reading what the charge on their website and from the reviews, it's a total rip off. You'll save a ton of money getting things done at the DMV vs here. read more

I went 2 days in a row when google showed they were open at the Oakland location on MacArthur & both days were closed all day, what happened? read more

"Ishmael seems prompt in responding to customers, so hopefully, he can provide insight into this situation. On 5/31/25, I visited the EZ Pay in Oakland and left with what I initially assumed was a completed registration process; however, it was only the beginning of a very inconvenient entanglement. The woman I've been dealing with, named Elizabeth, is "forgetful" to say the least. Anyways, she only provided me with one plate and a year sticker during my first visit. I didn't notice until I left to put the plate on the car that she hadn't provided the month sticker. The following week, I returned to request the sticker she forgot, and it was a hassle-free process, much appreciated! Today's date is 6/10/25; since then, I have returned twice in an attempt to resolve the issue, but they were either at lunch all day or the system was down all day. Today, I was able to take the time to try again, and luckily, they were open! Upon addressing the situation, I was informed by Elizabeth that I would have to pay $57 and provide my driver's license to get the second plate. She acknowledged that she forgot the month sticker during the first visit and provided it to me during my next visit but refused to accept the possibility that I wasn't provided the second plate, suggesting that maybe I screwed it on with the other plate. This isn't the end of the world, but how many people have had this happen to them at this location? It seems as if there is a lack of professionalism, and Elizabeth has a "just pay for it" demeanor. There was no sense of her trying to figure out the situation; only the blame game! Thank you very much, Oakland, California. read more

My thanks go to Ishmael and EZ PAY Registration Service for helping me resolve a five-year DMV issue regarding the registration of my vehicle in just one day. I was extremely pleased with his professionalism, speed, and efficiency throughout the entire process, and I will definitely contact him in the future for any DMV-related issues, and I also recommend him to others. The California Department of Motor Vehicles employees need some training. Their actions should be modeled after those of EZ PAY Registration Services who do their job correctly and treat people with common decency. read more

No more waiting in line. EZ Pay is my go to place for anything DMV related with our cars!

The actual hours of operation is not what's advertised. Went for a UPS pickup at 3pm on a Saturday and the shop was closed without any notice. On the window it said 7p! Other notes: Limited street parking and the shop is in not in the safest neighborhood. read more

EZ Pay Registration Services - Check Cashing/Pay-day Loans Near Me - Oakland, California

they never answer the phone!!!!! it's so annoying... why do you have a number if the employees never answer????

Not much to say other than any reason to avoid the DMV is good enough for me. My mom realized her tags were going to expire the next day and she was stressed, because she didn't want to have to take the day off to be at DMV all day. I rememeber coming to this place a few years back but the location in Hayward! Which I prefer, staff is more friendly compared fo the Oakland location. Almost had me about to fight the girl behind the window, acted like her shit didn't stink. Anywho. The small fee you have to pay is most definitely worth it, rather than spending 5+ hours at DMV and then not even being able to finish what you wanted because you forgot 1 thing or staff is always rude because they hate their jobs, loud kids, etc etc the list goes on. Y'all know how the DMV be! All i'd say is imo go to the EZ Pay in Hayward off of Soto & Jackson, directly across the street from DMV, way better service. read more

Update* I left a voicemail for the owner and he called back within 10 minutes apologizing for the inconvenience and will talk to his staff about it. Came back in next day without any issue. I appreciate the owner responding professionally, hence bumping up my previous 1 star rating to 3 stars. read more

Don't expect them to open on time or respect their customers time. You will be horribly disappointed. Update: After waiting almost 30 minutes for an employee to show up. If you call the manager who has their number on the door, he will make sure to let you know that you are the one being rude and impatient if you are annoyed that they can't keep to their store hours. read more

I left the dmv line to be in another line ‍ I wish there at least 3 total people behind the windows considering there's 3 computers but I understand you just don't have the funds to hire 2 more! But I would admit it is still faster than waiting at the dmv read more

This EZ Pay is a listed as a UPS Access location. I dropped off a package with a printed label for 2 Day Air on Thursday, December 6th. I got a call today, Monday Dec. 10th from an irate Amazon customer telling me they had not received their package that they were expecting on Saturday. Called UPS they have no trace of a package being picked up from this EZ Pay location. Called the location, it's sitting there with the staff member letting me know that it wasn't picked up because it was in the "wrong place". I tried to get UPS to pick the package and overnight it to my customer. They said since it wasn't there fault, they would not reconcile the situation and suggested I pick up the package mail express mail it myself and get EZ Pay to reimbursement for the botched and the express shipping costs. Needless to say, I picked up the package and overnight expressed it via USPS. I asked the staff if I could speak to a manager or get the manager's direct number and I was told that the Manager Ishmael would be too busy to attend to this matter. I was shocked that they would tell me that and pissed because I've never been denied a request to speak to a manager or at least get an phone number or email from a company that provides customer service. However, I was civil and asked the staff member to please have him call me and left him my name and number. I filed a concern with UPS for this location as an Access point for their services I also just used the contact form on the website to request for reimbursement for the botched UPS shipping cost and the Overnight express mailing. This is the first time Amazon required that I ship with UPS for it's Prime fulfillment by seller. If you are an Amazon seller or a company with VERY strict shipping requirements, do not use this location as an Access Point, it may not get shipped on time. I have full faith that this company will reconcile my request. I will post an update if and when they reconcile this issue. read more

Good guest service. Staff was friendly and helpful. Went in to do a title transfer and pay for registration. Was in and out in under 15 minutes read more

I Went here on a Saturday, 10/12/19 to register my out of state car. Although there were 2 people ahead of me, I was in an out within 30min with my California license plate, car registration and tag. They did all the paperwork for you, so you don't have to fill in the long DMV forms. The online chat representative (Ishmael) via the website was very responsive and helpful and replied almost instantly even though I messaged late around 930pm on a Friday night. I would suggest double checking with the chat representative before coming to understand what documents are needed, and to know which time/branch is quicker. It is definitely worth spending the extra $$ to skip the DMV lines. read more

I work long hours during the week and couldn't make it to the DMV so after waiting hours on Saturday at the DMV they told me I wouldn't get my tags that day. I heard about ezpay and got my tags in minutes. I will def recommend this place to all my friends! Thank youuuuuu, ez pay! read more

Myra and the rest of the staff are amazing. Super friendly. I was a bit stressed out over bill and needed a fast loan. They helped me and explained the process to me slowly. I like direct people who explain to me the process and who are nice. I appreciate all of the ladies assistance there. They do a good job! read more

I recently purchased a car from a friend and headed to DMV to get the car transferred into my name. However, I didn't have the title or any paperwork from my friend (because she'd misplaced them) and DMV was no help whatsoever, even after waiting almost 3 hours and needing to take time off of work to get this done! Someone in line told me about EZ Pay and at first I was a little skeptical; but I really didn't have much of a choice. I decided to try them out and not only were they completely legit, they were even able to help me with the documents I needed. I was finally able to complete the transfer and was given my plates and tags on the spot! Note: They do charge a fee for their service but I'd pay it in again if it meant never needing visiting the DMV again! read more

Quite convenient for what I needed to do (wire some money to family). I was also able to get a key made at the same time (again, quite convenient!). The only thing I didn't like was the location. There wasn't a lot of street parking so I had to walk a little ways which I didn't mind but I didn't like not being able to see my car :-/ If you're coming for the dmv registration part be prepared to wait awhile. The line wasn't crazy long but there was a wait. Thankfully the young woman behind the counter figured I wasn't there for the dmv portion and got right to me. read more

I bought a car from an individual on Craigslist and had to register it with the DMV and transfer the title over to my name. California law requires you to register a vehicle within 10 days of purchasing it, but of course no DMV appointments were available for at least two weeks! I'm glad I found this place! It saved me so much hassle. I came in on a Saturday around noon with the vehicle's title (pink slip) signed over to me and the bill of sale. There was street parking right in front and no wait at all. Within a hour I had my car registered and taxes and fees paid for. They do charge an extra fee that you wouldn't have to pay if you went straight to the DMV -- but it was so worth it to avoid the real DMV. Plus, I was able to take care of this on a SATURDAY and not take any time off of work. Totally worth it. The employees were knowledgeable and reasonably efficient, but not super friendly (still better than DMV employees). Tip: Bring cash to pay the license and registration fees. They also take debit, but charge 2% extra if you do. read more

Went here today a girl with blue hair helped me out she was very professional and explained to me everything that i needed to get a title trasnfer, and i was in out in less than 10 minutes ,it was my first here and i would most definitely be back read more

I'm so happy I found this place! I was ready to go to the DMV office when I googled the hours and saw EZ Pay. WHAT A RELIEF!!! I didn't have my DMV registration letter so I messaged the business through yelp to ask if they could help me. The owner responded fast. I only need my current registration card. When I arrived there were a few people ahead of me but who cares! THE DMV IS A NIGHTMARE!!!!! I wasn't sure but thought I needed a smog test. Sure enough I did. No problem. I went to my mechanic Auto Advantage got my smog went back to EZ Pay and got my tags!!! I LOVE this place!!!! I'M SO HAPPY I AVOIDED THE DMV!!!! There is a small fee which I was happy to pay. BTW the check in doesn't work. It was for the old address. Oh well no big deal. The owner is super nice. EZ going guy. Thanks EZ Pay for making my DAY!! read more

My husband just went in to get one document notarized and these two young Latino girls were less than helpful to say the least. He asked one of them to get this document notarized and her exact response was "We don't do that here". My husband then pointed at the large service sign which states "notary services" and she had the SAME response! Don't know why anyone would hire these lazy, incompetent people to run their business! read more

Terrible service to the two women who were working on the phone laughing and the great line and it seemed like they didn't care about anything that took so long to say oh come back later right now I can't help you with that.. read more

Went here to cash my check yesterday the Latino lady said she needed to take a picture of it with my I.D. To send to her boss for confirmation he never got back to her so she suggested I go somewhere else...I called back to get her name and her bosses name Incase they try to commit some fraud actions and every time I called she would hang up now I have to get the police involved! Never let anyone take a picture of your check and I.D.‍ I was in a rush and didn't realize til after read more

Best place to handle vehicle registrations due to quick and fast service. No need to wait in the long lines at the DMV

Got my new sticker and registration in a minute !!!Thank you so much!!strongly recommend!!

Went here this week I was standing in the DMV when a employee approached the line so thankful he did was able to get in and out and not wait around all day can't remember his name but great customer service I went to the hayward location and will continue to go there for further Dmv needs. read more

I was directed here by my mechanic (Emads Tune-Up on 98th & Dst) after i got my smog check to have my DMV registraton completed..didnt expect all the OTHER services he has, check cashing, bill pay center, Western Union and more. Dude behind the counter, Ish, was pretty cool, he got me in and out in 10 min, better than DMV wait!!! read more

No hassle, no lines. Everything from bill payment center to DMV registration, this is a one stop shop. I pay my Cell bill here (they sell Metro phones too), Cash Checks, Western Union, Notary Public, Sell Shipping Boxes, Fax, Make Copies, but for me personally it is the fact that they are a full service DMV alternative. Took smog certificate and did a title transfer in less than 5 minutes. Ishmael is knowledgeable and very dedicated to customer service, read more

This place is nice because the wait time is not as much, but also watch out for "people" who are very disrespectful when it comes to doing tittle transfer, first off you don't need to let people know your business unless its an employee, this person yesterday was rude in trying to assume that we where cutting line. They should also consider having security so that when these types of situations start getting out of hand those people can get kicked out, there's no need to be so aggressive towards anyone that is waiting in line. read more

Yea probably won't go back and ill spread the word ....smh adriana gomez was rude and rushed to tell me no sorry not good enough for dmv ... But yet ....went to Oakland dmv and passed everything lol wow Dmv waiting was better then this place - 5 stars read more

Very helpful at both locations. But they need to standardize their procedures at all locations. Each location makes there own rules.

The most convenient place to handle most of your DMV transactions my car registration or transfer of title's ownership very professional fast and friendly I was amazed by their service and how easy it was to register my car they also cash checks there and have bill payments pay your own bills utilities they even sell Metro PCS phones Best place to park is behind the building read more

Needed plates and tags for my vehicle, was able to get them within 10 minutes! Incredibly fast service!

Awesome help. Buying an out of state vehicle that isnt going to pass smog for a while. Owner is completely helpful, these guts know their stuff. Totally recommend these guys, sure beats the DMV. read more

This place is amazing! I was waiting in line at the DMV when I found an ad for this place. I left the line which was out the door and heading over. I completed a vehicle transfer and got my tags and plates the same day. The staff there are great. I won't ever go to the DMV anymore. read more

Worst experience ever. I needed to add someone to my car title and needed it ASAP. Found this place on Yelp. I called to make sure they were able to do this. A lady on the phone said they could. I asked her multiple times what paperwork was needed. All you need is the title, she said. I asked again multiple times if she was sure walking through what I needed to do, and she said yes. I drove all the way here in the rain, in 1 hour traffic, to get here. As the girl was processing my paperwork, she mentioned that she needs a smog check and it needs to be done to the car within 3 months. Well, I just got my tags, and my car passed the smog check less than 4 months ago. Anyway, I asked if she was sure because all I need was to add someone to my title. I told her no, I did not bring that. Of course not I was screaming in my head, no one mentioned after I asked several times, that I needed a smog check and that I need to bring proof of it (and in the end, the smog thing was totally unnecessary as you'll see in my next paragraph). My blood was boiling. I came all this way and left empty handed because of were incompetence. Oh, and I was stuck in traffic for another hour returning home. For the time wasted I should have gone to the DMV. Anyway, because it was urgent I found another place that was able to do it, WITHOUT a smog check. Every time I think of this place, it makes my blood boil thinking about how they wasted my time. read more