They cash checks that they feel they're real to them they thought my check was fake then I came to…read moreBank of America next door they did it within 2 minutes no questions asked this place sucks never go there they make you wait promising you they're gonna cash it then they back down last minute because they think the check is fake when it's MY PAYROLL CHECK I SHOWED THEM THE PAYSTUB AND THEY STILL MADE EXCUSES ABOUT CHANGING IT

I love it. They have the most amazing customer service experience I have ever had., Esteban Ramirez…read morehands-down the best this is a great business

I accompanied a friend who needed to cash a check here, and what I can say is that you get exactly…read morewhat you're looking for. There are multiple tellers, thankfully only a few people in line, and overall they're out of there in 10 to 15 minutes. The neighborhood is definitely not the best. Given that it's in East Oakland, if you're not familiar with the area, it wouldn't be surprising if you were fearful or concerned about getting into a bad situation outside of the business. But for Oakland natives, we're right at home. Among the most important things to take note of if you have to go to this location, is that the parking spaces were very packed. Literally, almost no parking whatsoever available due to customers going to other businesses nearby. I highly recommend that you lock your car, and pay attention to those around you. Lastly, and this shouldn't be a surprise, but make sure that when you receive your cash, that you have it put away safely with that being a backpack, purse, wallet, etc. Since I have no complaints about the service that I witnessed, and my friend was also pleased with his encounter here, this location gets a 3/5.

So obvious when an employee is trying to cover their butt or deflect accountability for THEIR…read moremistake, I got a money order on 3/2/2026 it is now 6/30/2026 and a certain employee(i think her name is Lucha) decides to void the money order for whatever reason after it was purchased & i had left the store (good thing i keep all receipts).It was used to pay rent and the bank that collects payment for rent did not honor it because it was determined altered or fake and once an investigation was done by the company that issues these money orders(Western Union) & it was determined that California Check Cashing had voided the money order and they should be the one who should either issue a new one or reimburse me but CCC is now saying they need to do an investigation in order to do so which doesn't make sense since it was determined the wrongdoing is an in house on their end issue, so sad when the customer is the one who has to suffer because of the negligence of an employee.Not sure why this is so difficult to resolve when i have done absolutely nothing wrong except purchase a money order from this establishment expecting it to be one that did not come with complications to cash and if the manager or owner reads these reviews i would really like to know why this simple transaction is taking this long...4 months is a bit ridiculous!

They Refused My Funeral CheckEvery Excuse Was Proven False, Still Denied…read moreEven at $135 Fee On July 20, 2025, I went to the Oakland Order Express with a legitimate $5,570.83 check from BlueVine, drawn on Bank of America. The check was meant to cover urgent funeral expenses. I was fully prepared to pay their steep $135 fee just to access the fundsbut they still refused to cash it. The back office gave excuse after excuse: that the bank was closed, the issuer was out of business, the check might be fraudulent, etc. I calmly and respectfully disproved every single claim, providing screenshots and official sourcesyet I was still turned away. Because of their refusal, I missed the final deadline and had to endure major late penalty fees. I truly believe my race and appearance played a part in how I was treated. This was humiliating, financially harmful, and completely unnecessary. Order Express should be ashamed.

I cannot thank Lois enough for what he has done for me!!!!…read more I have been coming to this Check Cashing on and off for a while. I'd always see the fliers on the counter advertising the Financial Coaching but I always assumed that I would have to listen to tips and facts I already knew with little advice on HOW to actually fix my situation. Well, I was completely wrong. Lois signed me up immediately. Upon my first appointment I told him my financial situation and he had a solution within minutes. We reviewed my current income and prepared a budget to figure out where my money was going. I told him I was stuck in between apartments, going from one hotel to the next, and that while I had longevity in employment my Credit Score was non existent. The hotel life was expensive and it took up over 85% of my income but I couldn't find a place anywhere due to my credit. He offered me a loan to receive a $200 secured credit card and the money to pay off a Derogatory electric bill on my credit. 6 months later my credit score went from non existent/ below poor to 657!!! I am now on my way to a 700 credit score thanks to Lois and his guidance. I now have 2 checking and savings accounts. 2 secured credit cards that have now increase from $200 to$500 due to my good standing in payments for the last 5-6 months. I am now eligible for other loans and unsecure credit cards. Now I get to take my time and see what works best for me and my situation instead of going after whoever offered. I now realize that controlling your finances is a great responsibility and can affect not only you but your family and their livelihood. Once again I thank you and your staff for being so kind and helpful.

I've been with Poppy Bank when they were First Community Bank…read more They're small, but always greeted with a smile and your name. Their customer service is top-notch and if you're having any glitches, they will try to resolve them in a timely manner. I've recommended Poppy Bank to family and friends without hesitation

I had the pleasure today again meeting n letting Connie to help me renewing my mature CD. I always…read morefind this branch location convenient and the staff, old n new helpful. Connie has been working here for a long time and she is knowledgeable about everything. She is humble and doesn't brag about what she knows but she knows! She deserves recognition and is ready for whatever title you can give her. Thank you Connie and thank you Poppy Bank!

I never go into a branch since I do everything from my app, but I Needed to go in and the line was…read moreridiculously long. I waited about 30 mins, but the service I received from Ricardo was bomb! He was professional, efficient and friendly. The wait didn't seem so bad when you're presented with great service!

Waited in line for 30-40 min. Once I got helped they stated that they were unable to help me and I…read moreneeded to call a number instead. What's the point of a bank not being able to help a customer? If services are online then close the bank

I needed some Cash Homie !!!…read more So I Rolled to this Citibank !!! I bailed out of my Whip and went to the. ATM !!! I like these ATM they are Brightly lit and there is a lot of Foot Traffic going by!!!! I did my Banking and Signed Out!!! I Jumped back into my Whip and rolled out ! Alameda is a Fairly Safe Place! But When You Use A ATM , Be Aware Of Your Surroundings !!! Trust Your instincts!!!! For ALL THESE REASONS !!! THIS IS A Baller On A Budget Approved Establishment!!!! Definitely Keep Your Pimp Hand Strong !!!!!

I had a super easy and quick experience at the Santa Clara Citibank!…read more I hardly ever actually go to a bank anymore, but I had to go make a deposit. I stepped up to the teller, no deposit slip needed, the teller took my $$$, and the sorter does all the work. The new money counter/sorter sorts denominations, and flags fakes. Answer a few questions, and I'm out the door. Parking across the street.