My husband and I are 100% satisfied with HG Flooring. Here is why:…read more 1. Responsiveness - They came out quickly to do the estimate. They answered all texts and emails in a timely manner. 2. Patience - They answered all questions and explained the process to us. They were in no rush to finish the job. Their concern was doing it well. 3. Professional - This company showed up on time every day. They all appeared to enjoy their job as they smiled, laughed.....and I could hear them downstairs happily singing and enjoying each other's company. The employees were kind and explained every step to us. 4. Timeliness - Never late. In fact, they were always a little early. 5. Affordable - This is NOT a cheap process. Keep in mind that there is a lot of labor involved in refinishing a floor. It takes a hours to complete. And when you have the caliber of employees that they have, you've got to pay them well to keep them. And these guys are worth keeping. So no, it is not a cheap job. But I feel like I got more than my money's worth. I could go on and on about how much I recommend this company. Two of my neighbors inquired about their work. I told them I will let them check it out, so hopefully they will get even more business in my area. They deserve it.

Henry and team installed hardwood floors in our living room, dining room, family room, and the…read morestairs. Not only was HG flooring a great price, but their team did an excellent job with installation. We also had them repair/replace a section in our kitchen that had some water damage, and you cannot even see where they installed the new flooring. Everyone on the team was courteous, and highly skilled. I cannot say enough good things to say about them. I will certainly use them again for any future jobs.

To say I am thoroughly DISGUSTED with this company is an understatement. So this job was completed…read morea couple years ago. I totally understand it's past the warranty, but when we went to them for help Because of issues that were coming up They were less than helpful. We had vinyl flooring put in the kitchen and dining room and carpeting in the living room. When they first came out we verbally spoke about a couple of things padding in the living room, having to put plywood in the dining room to meet the existing thresholds, etc. well because we verbally spoke about this, I didn't Thoroughly scrutinize the quote they basically just put in carpeting in the living room flooring in the kitchen dining room. Then when it came to for them to do the job, they didn't bring any padding. They didn't bring the plywood they needed it for the dining room and when I called the company to inquire, they said oh that's extra well because it was a verbal discussion. It was wrong of me to assume upon calling their office. the receptionist was less than friendly and she hung up on me and they wouldn't answer. The phone. Finally got the phone answered issue was resolved, even though we had to pay extra so fast-forward a couple years the LVF in the kitchen is starting to crack, separate & Chipping. So I called and the Rep came out and proceeded to inform us that this flooring was discontinued. He was able to find an extra box and sent his crew out to replace the defective pieces. Well unfortunately they had to use the whole entire box because that's how many pieces they had to destroy taking the flooring up so now the new pieces that they put down are chipping, cracking, and it had only been a month or two. So the owner comes out and does a temporary fix proceeds to tell us he thinks he has a box or two in his basement that he was just going to give us And he'd call me that evening. Well about two weeks went by and I heard nothing. I sent three emails no response I called. I was told he didn't have any and when I asked what the solution was going to be they had nothing and I was told that they would call me back two more weeks go by nothing I call and leave a message. No call back. I send a couple emails. Finally get an email saying that they had been out of the office and will touch base with me when they speak to the owner. Couple more weeks go by nothing couple more phone calls couple more emails nothing so apparently they don't care about their customers after the fact so beware folks these people SUCK.

We were treated very nicely at Jordan's. We had all of our specs ready and had concrete ideas of…read morethe types of flooring needed. They let us borrow samples before we placed an order. Ultimately, we made a significant purchase. Jordan's provided excellent pricing that fit our budget, along with their very pleasant service.

Needed quotes for a floor refinishing. The quote was competitive, if the guy had actually looked at…read morethe floor and saw that some of it was plywood and not all floorboards. Thankfully another company who we asked for a quote showed us this, and give a quote that actually got the job done as needed. A little more attention is required here.

Petersen's is hard to beat; knowledgeable sales person, professional installers, and the best…read moreprice. We will definitely use them again for our next flooring project.

Hard to believe this place is still in business if my experience is typical.. Trying to get quotes…read morefor hardwood floor refinish - went on their website and requested quote - no reply.. Next day called store and left message - no reply.. next day called and left message second time - asked if they were still in business - following day got a call from someone who's area code was not familiar - said someone would call me. Someone DID call me - rudely asked "what do you want!!" - said someone else would call to schedule appointment (Ain't heard back).. Called Jordans flooring in Martinsburg and had appointment in 23 minutes.. If you call Tripps and get a message saying they are busy helping another customer, just call Jordans cuz you'll never hear back from Tripps!!! Poor business..

Tripp's recently removed some ancient carpet from two rooms on our main floor, replaced it with 3"…read morered oak planks to match our existing hardwood floors, and then refinished everything. It all looks beautiful. Travis and Ethan were punctual, nice, helpful, knew everything, and really did a great job. I'm so pleased that I've now hired Tripp's to remove the old carpet from our basement and redo the whole space in vinyl laminate. Can't wait to see how great it will look and how much it will improve and update our lower level. Kenny was super helpful in educating me about LVPs- great service. Michael is so nice.

We needed to have our kitchen floor totally replaced. After we chose our pattern, we had the…read moreinstallation scheduled just a few days later. The workmen showed up right on time and did a beautiful job. We couldn't have been more pleased.

Had Tony come over and give estimate on a townhouse we are selling. Explained we just needed…read moresomething reasonably priced and he was right to business. He measured up the square footage and quoted a price. I did son homework of what the cost per square foot should be. He was right on target. Had another company come over for an estimate and they bs the squared footage. I recommend this business for fair prices and honesty. They installed the carpet and had no issues. Thanks

Shawn came over to do some minor roof repairs (missing shingles after the big wind storm that shut…read moredown Washington DC); quick response, showed up on time, very pleasant, did a good job, and price was much better than the other quotes; would definitely use his services again. Highly recommended. Thanks Shawn!

From the owner: Berkeley County Home Repair specializes in providing excellent customer service and meeting your…read morehome improvement needs. Tile work, kitchen appliances, toilet repair and replacement, leaking sinks, painting, and pressure washing are just a few of the services offered. No job is too small so feel free to call and ask about a free estimate today!

I can't speak to their other services, however I would not recommend having them complete carpet…read moreinstallation in your residence. Seamwork was subpar after initial install and the couple of attempts to fix the seams were unsatisfactory. The owner was rude and condescending, even though they say they offer up to a year of coverage over install issues. It took many months to get anyone out to address concerns due to their staffing constraints. Would not consider using this local company again, sadly.

I purchased a Toll Brothers town home last June 2018. The country blue and off white linoleum they…read morechose in 2007 was hideous! I found a coupon for $2.99 sq. foot on Shaw waterproof vinyl planks. Went to Carpet World in Martinsburg on Winchester Avenue. Sales rep showed me the planks. They were beautiful, looked like a light wood. PERFECT for my ocean beach kitchen theme. He came to my home to measure a few days later then we set up a date for install. Yesterday 5 very fun and hard-working guys showed up at my home. They completely knocked the project out with PERFECTION in 5 short hours! A kitchen and a bathroom. They replaced unmatching white trim around my cupboard base boards with an exact match trim. Unbelievable transformation! They cleaned my floor afterwards. Best job ever. From sales to install this project went smooth sailing. I would HIGHLY recommend Carpet World in Martinsburg for all your flooring needs.

Roy the owner just finished installing a new kitchen floor. He removed carpet on the upstairs steps…read moreand in 3 bedrooms. We did LVT on the steps and master bedroom and new carpet in the other 2 rooms. Roy has 1 helper. I cant say enough about the fantastic job he did. He showed up everyday. Never took a lunch. And his work is above and beyond. This Man is highly recommended. He kept things clean. I am so happy I went with him. If you want a quality job, Great prices and someone who cares have Roy do the job.

Roy is wonderful. Did several projects for us including 2 stairwells. I would give him 5 stars…read more Professional, courteous, very friendly and willing to provide advice which is spot on because he hears what you say. I would use him for anything flooring. Just live him!

They did a beautiful job repairing a wood floor. They were on time, courteous, and cleaned up…read morequickly!

After I planned with them over a week in advance, gave them max flexibility, and they double…read moreconfirmed an appointment up til the evening before, they decide to no show, no call, no respond to text. I was upfront about it being a small job but said I'd be happy to make it worth their time. I would have accepted it had they turned it down. They could have explained themselves or rescheduled up to that morning without consequence. Instead they had me remove the seats and flooring from my motorhome, taking it half apart, buy all the materials, like a 12ft long carpet roll I have no way to store, and give up a potential day with my family all with a clock ticking for me to leave the campground in a few days, and just stood me up. If they could conjure up a recipe to piss of customers and repulse new ones, they couldn't have done better than this. Unprofessional, disrespectful, unreliable. Steer well clear unless you like to waste your time and money and end up worse off than before you called.