On Aug 26 I arrived at 9:25 for a 9:40 appointment for a routine eye exam.I was not called for…read morepreliminaries until almost 10:30. I was then moved to a waiting area where I sat for 20 minutes. I was then moved to an exam room where I waited another 20 minutes or so. All the while I was expecting to have my eyes dilated. The opthamologist finally came in alone (they usually arrive with a technician who enters data for the doctor). I put my chin on the rest and the dr. started looking in my eyes. At a point he sat back back and asked if I had declined dilation. I said no and that no one had mentioned a choice nor had anyone said anything one way or another about dilation. He excused himself and about 15 seconds later a technician arrived to dilate my eyes for a proper exam. 10 minutes later they both returned and the exam commenced. 10 minutes later it was all over and I received my new glasses prescription. I finally walked out of a 9:40 appointment a little after 12 noon. This is not the first time I've had an experience like this. About 3 years ago I was forced to wait about 4 hours before ever being seen. I've only stayed with them because they identified a detached retina and the doctor at the time called colleagues at a the premier hospital for eye surgery and got me set up with repair surgery a few hours later. He has since left the practice. After this experience it's time for me to do the same.

I have no choice but to wear glasses, and I'm not a candidate for contact lenses, so I'm always on…read morethe hunt for stylish eyewear. Glasses are more to me than seeing or reading a book. It's part of who I am. So, I adore places like Takle, which specialize in various styles, colors, and brands. Also, they are reasonably priced considering my prescription is high. Yes, I spend close to a thousand dollars on one pair, but because I have to wear glasses, I always purchase two to three pairs a year. So I was happy to come here and find a few stylish pairs, and I didn't have to break the bank.

For years Dr. Fallas has been taking care of my eyesight and I have always had a great experience…read more Everyone in the office has treated me well from the examination to ordering and fitting glasses. Thank you very much.

Me and my family have been using Dr Fallas and buying glasses there for years. I just brought new…read moreglasses 2 months ago and decided I would get some cheap glasses on line to work outside in. They gave me my rx but refused to give me my pd - saying it was proprietary. I had always thought of him as honest and fair. Obviously I've seen a new side to him and will take my business elsewhere. He only cares about the money. Very sad

My appointment was at 2:50 PM, and it's now 3:32. I went to the desk to ask about the delay; they…read moresimply said they're running behind. My time is just as valuable as anyone else's, and I'm paying for this. I'll see how the rest of the service goes, but it's looking bad. The staff has the professionalism of zombies. The waiting area is packed with people.

I have been going to Takle Eye Group for 4 years. I will not be going back! I was to pick up a new…read morepair of glasses today. The technician called and told me when to come in. I arrived at the office only to be told that nobody was there to help me. One of the receptionists handed me the case with the glasses and said to come back if I had any problems. They have never been fitted or adjusted. Unacceptable! Buy glasses somewhere else!

This place stays busy and it is a decent place to get your eyes examined. The optometrist is very…read morenice and knowledgeable. My only complaint is I don't feel they have the best selection of eyewear. I will say I do not like glasses so my viewpoint is probably obscured somewhat. I felt that their pricing was quite fair compared to others. If you're just needing a basic eye exam along with glasses or contacts I highly recommend. I will add they do have some designer wear but not the collection I have seen at other establishments, that is the only reason for the 4 star.

The customer service was really good. Unfortunately I can't remember the name of the associate…read morethat assisted me but she was well versed in the options that were available to me and she answered all of my questions with ease.

I am not a patient of Werner Family EyeCare. But I stop by to see if they could help me. One of…read morepads that rest on my nose on my glasses came off and was lost. I am from Forsyth and use Browns Eye center in Macon. But work in McDonough. It was Friday and my eye doctor close at one on Fridays. Couldn't make there in time so stop here. Not only did they replace the pads they didn't charge me. Now that's what I call Class customer service. They may have stole me from Browns even though Browns is top notch also THANKY WERNER FAMILY EYE CARE

These two are the most caring, most professional, most thorough medical people I have ever seen…read more They will leave no stone unturned to give you the best care possible. My husband was accidentally hit in the eye by a tree limb. They checked his eye every way there was to check an eye and have delivered top notch care every time we have gone there. I give them my highest rating and believe me when I say that category is almost non existent.

I've been suffering with an eye problem for more than 4 months. I was referred to ECA by my…read moreoptometrist who had diagnosed me with Episcleritis. The front office staff was AMAZING!!! They were friendly, personable, and professional. After waiting for more than an hour to see Doctor Kuang, he on the other hand was the COMPLETE OPPOSITE. He made zero eye contact upon entering the room, was short and showed no interest or concern. He even asked "what brings you here today"? My Sclera (white part of the eye) is completely red and swollen. He prescribed a medication which directly conflicts with my current medication which sharply increases my risk of severe stomach ulcers, gastrointestinal bleeding, kidney damage, and cardiovascular events. I called the office more than six times over 4 weeks to ask Dr. Kuang to call me to discuss my condition and his recommendation for treatment and he NEVER returned my calls. He also never returned the call of another ophthalmologist even after I gave the office staff permission to discuss my condition. It's generally a professional courtesy to return calls of patients and colleagues. I contacted the Corporate Office to discuss my concern and did not receive a follow-up call. If there was an option for less than one star this location would get it from me. Based upon my experiences, I would adamantly not recommend this facility.

Very professional very professional and courteous great staff. doctors were very knowledgeable and…read morewere very professional as well

Always great service,either there in the office or by phone.Staff and the doctor are always…read morepleasant and helpful

Love going to this place... Everyone is VERY friendly and not a long wait at all.... Will…read moredefinitely continue to go here!!

You won't get a better eye exam and prescription anywhere. Dr.Adams is the best- His office staff…read moreif friendly and helpful. Covid precautions followed. He does a very thorough exam , and my glasses are always spot-on. Would give 10 stars if I could

friendly people my glasses look great and it was very helpful with insurance and picking out my…read moreglasses

So, over a year ago (sometime in March 2021), I had my last eye appointment…read more "Stephanie" with their front office just called me to say I missed the appointment I made a year ago for today at 1:40pm, and they would have to bill me a $25 "No Show" fee. She went on to say that they called me three days ago (when, on Sunday, or Saturday? Either day, we all know it wasn't 3 days ago...just try getting your eye doctor on the phone on a weekend), but she went on to say my phone number was no good....so, I'll just have to pay the $25 AND if I'd like, I can call back tomorrow if I want to reschedule a visit (but I have to pay the fee first). Says it is "their policy" to bill all patients who don't show up for appointments a "no show" fee. Well, go ahead and bill me...you didn't have any trouble reaching me to tell me I missed the appointment and I owe you $25. When I told I would not pay it, she says - "well I'll have to turn you over to my Practice Manager". Ooooh, that's scary. No matter what you do, I won't be paying you a "no show" fee...I could give a rip less whether it is your policy or not. Feel free to go jump in a lake Stephanie.

Great experience! The staff was attentive and kind. They worked together which made the…read moreappointment go smoothly and quickly. The nice lady who works with glasses fitting and filing insurance was a hoot. She was funny and folksy but she knew her stuff and showed me several options that worked with my insurance and my budget.

Was there any type of warranty or smaller service repair fees I can pay if my glasses need fixing?…read moreIt looks as if its just fallen out the plastic because the lil screw was stripped or something.. And now I have no way to get in contact with y'all??

Best optical place that our family has found. Great selection of frames. Our glasses were perfect…read morefor our vision needs. The staff is very friendly and top notch professional. The pricing is better than most shops. Overall, this is our choice, great place. Thank you