Dr. David Monroe is a consummate professional. He is very kind & friendly and he seems to knows a lot about eye health. I whole heartedly trust him and highly recommend his services. This office also is outfittEd with a lot of modern technology equipment to ensure your eyes are healthy or can detect an issue you may not be aware of. Go to Eyes on Regent Square if you are in need of a good eye doctor. read more

My family and I had stopped coming here several years ago for reasons mentioned in other reviews. In addition to the unhappy owner/optometrist, her staff did not bill our insurance properly and we were quoted out of pocket prices for glasses $200 more than a competitor. I am happy to say that the practice is under new management, and Dr. Monroe is fantastic -- knowledgable, personable, and kind. In addition, I met with an administrator to review my insurance benefit before choosing new glasses. I'm telling my friends to try this place again. read more

Today I got a new pair of glasses with a new prescription and can see clearly for the first time in 15 years. That is how long I went to Eyes on Regent Square before I finally gave up and went to another optometrist (Costco). That's a long time, I know, and I feel stupid for relying on this place for so long. I ought to have known something was wrong in 2007 when I got my first eye exam here. The glasses made according to this prescription made me dizzy. After a day I called and discovered the problem. They had recorded the prescription wrong, so the right-hand lense was tilted at 90 degrees. To their credit, they apologized and paid for their mistake. Perhaps this led me to trust them so long. You can check their inflated prices for yourself. From beginning to end, this new pair from Costco cost me half what I customarily paid at Eyes on Regent Square. The place is a racket. But you can verify all that yourself. What I have to offer are the stories that you could know only by being a custoimer there. And if you read to the end, I don't think you will. I'll fast forward to three incidents from recent years to show how bad it got. Two years ago the optometrist (Kamons) finished my exam by telling me my eyes had degraded so quickly from my last prescription that I must have undiagnosed diabetes. In a panic, I arranged the tests that week and they came back negative. When I went to pick up my new glasses, I asked to speak with her, figuring she'd want to know my results. She simply shrugged, without any apology or even explanation for her mistake. To her, it was like it had never happened. Six months later, while examining my 7 year-old daughter, the same optometrist raised her voice, sternly insisting that my daughter was not telling the truth when reporting what she saw. This rattled her and after the visit she cried. Obviously I think it's a bad idea to patroize this store, but above all do not bring your children. Those little letters can look awfully similar, so what kind of person raises her voice and tells a child to stop deceiving? That should have been enough, but here is the last incident that pushed me to leave and write this review (the first I have ever written of anything). After getting a new prescription last summer, I gave them my Ray Bans to get them updated. These were matte brown frames with brown lenses that I had worn for about three years. They fit perfectly. The order was delayed a few weeks, but when they came back they had grey lenses, were tortoise shell, and didn't fit (they fell off each time I leaned forward). It was absurd. They checked the order and saw that, yes, I had indeed ordered brown lenses, so they decided to send them back to be re-fit with brown lenses. I told them I didn't mind the grey lenses (in fact, I preferred them!), but that these were not my frames: "These clearly don't fit," I said, tilting my head forward so that they fell off, "and they're tortoise-shell whereas mine were brown." I asked them to look into it, as there seemed to have been a shuffling of orders somewhere along the line. They said they'd call me when it was straightened out. Another two weeks passed and they called to say my sunglasses were ready. They had simply put brown lenses into those tortoise-shell frames (which still fell off my face). "We can help with the fit," they insisted, heating and bending the temples so that finally they did stay on my face, but only by an obvious curvature in the temples. I didn't mind that they were tortoise-shell (like the grey lenses, I rather liked that), but the weird fit bothered me. What bothered me most of all was that instead of just acknowledging their mistake, they insisted that these were in fact my original frames. I wore those frames for three years. If you wear glasses, you know the look, feel, and color of your own frames. You just do. The moment they first showed these new ones to me I felt, and said: "These are not my frames." But they just kept insisting. Have you ever had someone deny a reality that you know to be true? It's called gaslighting. This is what they were doing, and I said so. They checked the serial number of these new frames and the serial number on my order and showed me that they were the same. I said, "this could show instead that someone mistakenly wrote the serial number for these new frames on my order." To this day, this remains the best explanation of this weird incident. Not missing a beat, however, the woman at the desk replied: "You say you had brown frames, not tortoise shell frames, but that's not possible -- Ray Ban does make brown frames." What could I say? Was I insane? No, I went home and my first google search found the brown-framed (matte, not tortoise) model online: Ray-Ban New Wayfarer Brown Matte RB2132 55-18. Now the whole history of this store finally made sense. They lie. They have to lie in order to hide their incompetence. read more

Everyone in my family goes here. It was a recommendation from my sons school when we lived in Pittsburgh and we still go there now that we live in West Mifflin because the staff are great. I wouldn't leave a review normally but saw some negative reviews that make me think we couldn't have gone to the same place. Been there 3 years now. read more

I just had my annual eye exam here and everyone was very nice, friendly, and helpful. The doctor I saw did a great job of explaining things to me and answering my questions as well as listening to my concerns and taking everything into consideration to give her best recommendations. The office staff are super friendly and helpful and got me in and out quickly, while still addressing all of my needs. They have a huge selection of eye wear here as well. I got my glasses here last year and I still love them! Last year, I had an exam here, and the prescription was not working well for me, but they reached out to me and had the doctor see me again to examine my eyes and it turns out it was completely unrelated. They did adjust my prescription based on what I experienced and it's been the past year. I appreciated them going out of their way to help me find the best option that would work for me. If you're looking for a new eye doctor, you should definitely give this place a chance. They know what they're doing here and the commitment to customer service is outstanding. read more

I went to this office for 4 years and every year questioned why I kept going back, but it seemed like more of an inconvenience to find a new doctor, but this year was the last straw. First of all, the reception staff is extremely nice and helpful, but the doctor is so rude and lacks people skills. Every year I refuse to order contacts through them because they're at a high markup (typically 80-100%) from what you pay online. They claim to offer price matching but then don't when they see how low the prices are. They always try to pick a fight about it instead of acknowledging that the prices are lower and it's now a competitive market place since contracts can be sold online. This past visit, during my annual exam, the doctor didn't do anything differently and charged my medical insurance because she prescribed me eye drops that I didn't even know I was getting prescribed until she asked where I wanted my prescription sent. I then got my EOB from my health insurance and called the office immediately and they said that I would not be getting a bill. Magically, a billed showed up yesterday and they basically told me that it was unfortunate that the doctor never told me she was doing a medical exam and that my medical insurance would be charged, but that I would still have to pay. I will never be going back to this office and can't wait to go to new eye doctor next year. read more

Dr. Kamons needs to switch careers. She is rude and speaks down to her clients. She convinced me that I have dry eye and needed to get a prescription for it. What I didn't realize until I switched insurance providers is that it allowed her to charge my medical insurance $500. Every visit was met with anger from her for no reason. She is the one that needs a doctor. She obviously has some type of undiagnosed mood disorder. read more

I did not have a great experience and left disappointed and feeling largely ignored. I had a few specific questions (about multifocal contact lenses and changes in my vision) that were repeatedly ignored in favor of gauntlet of sale pitches and efforts to upsell additional products and/or features. The lack of care or attention given to my questions was exhibited by the eye doctor and the staff. I chose this place because of its geographical convenience, but I will certainly not be going back. I suppose if you have a simple need and don't have any questions, it's an okay place, but ... you deserve better. read more

I've followed with Dr. Kamons for about a decade. I really like her no-nonsense attitude - she doesn't let me BS her. The staff are good at helping me pick out new frames. When my progressive lenses weren't perfect, they remade them until they were, and when I damaged my glasses they quickly arranged warranty replacement - you can count on them standing behind your lenses. read more

Horrible customer service. Whoever they have answering the phones and scheduling the appointments needs some training. 5 minutes of my day wasted because she's an idiot who didn't listen and was rude. I'll take all 5 of the patients I have elsewhere. read more

Starting last year, Eyes on Regent Square quality of glasses have went way way way down in history. I've been a customer for many years and have had a wonderful relationship with Kate, Hillary, Bree and Steve. But now, the aura in there is quiet and cold. AND WHERE ARE ALL THE GLASSES???? I would go in there and be in there for hours trying to decide between so many pairs. I'd walk out buying at least 2-3 pair every visit. Now, I didn't see not one pair. I picked anything just to get them and go. I won't be back, except to visit Kate (my Girl!) read more

Every time I come in to get my eyes checked there is a new part of the exam that isn't covered by insurance. Although the charges are never that high I always feel like I'm being up-sold. Last year Dr Kamons charged both my vision and my medical insurance for the visit and I do NOT have any medical issues directly related to my eyes. Today I asked a question about the placement of the focus of my glasses (as I sometimes get migraines and my PCP just wanted this to be double-checked.) This resulted in her wanting to do additional tests (one at my cost) and her abruptly ending the exam when I told her no and that I will no longer be upsold. I've gone to her for many years because she's a neighborhood business and I like to patronize my Regent Square folks, but I am now done. Also, she installed a new auto-reminder system that called, texted, AND emailed me reminders to schedule an appointment-- a total of SEVEN times. This borders on harassment. My lenses have been good, which is why I am giving her 2 stars rather than one. read more

Only negative thing was the waiting area: it was small and had the most uncomfortable chairs. The staff was wonderful. Brie took her time helping pick the right glasses, even recruiting other staff to give their opinions. She was very professional and helpful. read more

I waited a bit long, but that's because they were running behind that day. Seeing as I work in customer relations where that kind of thing happens all the time, I totally understood. All of their equipment is state-of-the-art; I felt like a robot was looking at my eyes, which was kind of awesome. The staff is very helpful and kind; they went out of their way to find glasses for me which didn't make me look like a kid (I'm petite, so I sometimes buy kids' glasses). The doctor is wonderful, too; she doesn't rush, and she answered all of my questions. Also, I had been having trouble with my contacts, and it turns out my former doctor hadn't given me contacts to correct my astigmatism. They gave me a good discount on the contacts, as well as free samples since my type of insurance only covers glasses. I really appreciate everything the staff did: they are a fantastic group of folks. If you're in need of a good eye doctor, I highly recommend Eyes on Regent Square. read more

dr. kamons is brash and rude and I will not be returning to this practice. Rather than explaining things or putting my mind at ease, because she is the doctor, she instead replies with "well, you..." Statements made this way place negative judgment on the person being addressed. Her choices in language, tone, and register are condescending and irresponsible. She could use a review in people skills such as making eye contact and active listening. the rest of the staff, however, is extremely kind and personable. read more

I went in for an eye exam today and had a very pleasant experience. I came in because a friend told me they were great. I'm surprised their yelp review doesn't capture people's opinions.....Anyway, everyone in the office is really friendly, and made the process easy. I don't have any major eye problems, but they listened to my concerns and answered all my questions. Since I'm a grad student, the eye care specialist was very patient while I tried on glasses and checked prices. I also asked to come back in 2 weeks since they were have a sale (50% off!) and they didn't mind at all. I'll definitely be coming back next year. read more

Been in and out of the Pittsburgh area for about 10 years but have kept coming back here because of the excellent customer service. Ask for Hillary- she is fantastic! read more

They are rude and patronizing. I have been ther four times and have yet tobe greeted with a smile or warm welcome. They accept medicaid insurance providers so you would think they would have a sense of kindness toward people with disabilities. This has not been my experience. The worst part is when the eye exam begins and they try to up sell you on some kind of additional eyescan. They explain that your insurance won't cover this and it is $30 but it can provide valuable information to ensure the health of your eyes. I asked if the procedure would be covered if the regular exam revealed something of concern? I was told that I would have to ask the doctor later during the portion of my visit when she would see me. I then declined the additional procedure and the unnecessary out of pocket expense. Up to this point, the eye exam was performed by someone other than the doctor and I had not met her yet. It felt more like a car dealership than a doctors office. I saw the doctor; she noted that I had declined the additional procedure. I asked her if my insurance would have covered it if it were medically necessary. She said that my insurance would have covered it if her exam concluded that it were medically necessary. Did the doctor's exam indicate that the use of this additional equipment needed to be used?" "No." she stated. everything is fine. Conclusion: the firstline of employees are instructed to use scare tactics on naive and trusting patients to coerce them to agree to unnecessary procedures that the patient must then personally pay for. After that portion of the visit you get to see the real doctor who can tell you whether or not you actually needed the extra exam procedure that you just paid for. Oh and by the way, if it had been indicated as necessary by the doctor and the real medical exam portion of your treatment, your insurance would have covered it once the doctor saw you and deemed it necessary. Sleazy? Sketchy? Predatory? What a scam. Probably learned that trick at some medical billing practices and upselling seminar given at a 5 star restaurant by a representative of the piece of equipment they are trying to get you to help pay for. This office and this doctor are not on your side. They will sell you services you do not need unless you are brave enough to question them and unlucky enough to be in their office to begin with. Let the Buyer Beware -Even of their Physician??????????? read more

Went for my yearly visit today. Been going to Dr Weldon for over 20 years even though I have moved more than 45 min away since then. Always a pleasant experience. Today I had Dr Rottgers for the first time. Excellent care. She was delightful and professional. read more

I have never been disappointed with Eyes on Regent Square. Dr. Kamons and her staff are very professional. I'm always happy when my new glasses arrive. Thanks for your great care. Nancy read more

I have always had a thorough examination and easy experience each time I have had an appointment with Dr. Kamons--and her staff is the tops! Easy, convenient and having the comfort to know my care is the doctor's utmost priority is why I have been a long-term patient (20 years) of Dr. Kamons. Highly recommend. read more

Nice selection of frames, generally helpful staff, horrible doctor. Worst experience I've ever had with any doctor of any kind, hands down. Belligerent and looking to pick a fight. Never encountered anything like it. I hope she finds peace in her life before she looses her business. read more

The staff, apart from the two doctors, seem rude as of late. I've been going here for about four years, and it just doesn't seem the same. I went in December 2013 and was told that my insurance would cover my contacts order, so I only needed to pay the copay. I was wondering why my order hadn't arrived after a month, so when I called to inquire, I was told that the contacts were never ordered! The worst part about all of this is that I now had to use my 2014 contacts allowance instead of 2013. It's was a pleasant experience in the past, but with this incident and with Dr. Rottgers leaving, I will not be coming back. read more

I have been a patient at this office for almost 20 years. I ordered contact lenses, in September and I was not in a rush to pick them up because I hardly wear them. When I finally wore, I could not see clearly (my vision was blurred). I called the office and informed whomever, I spoke with about the problem. She said my eyes were probably adjusting and I should wear them longer than 20 minutes. I keep them on all day and it improved a little but not much. Fast forward a few months later, I tried to wear them again. My vision was again blurry and I could not sustained wearing them all day. I had to remove them after about 2 hours and put my glasses back on. At this point I was highly frustrated, and decided that I needed to return the lenses. I gathered the lenses I had and took them back to the office. I explained what was going on and the reception stated that she would speak to her Rep to see if they would take the lenses back and I needed to schedule an appointment for a fitting with Dr. Kamons for a fee. I explained that I did not need a fitting, I just wanted the contacts that I had worn in the past. She stated that she would speak with the Rep and Dr. Kamons and give me a call. She called today to let me know that they would give me a credit for the lenses minus 20% for a restocking fee and I needed to see the doctor. I explained that I did not have the fee for doctor visit and if she could just give me the contacts that I had ordered in the past. She stated the she would speak to Dr. Kamons about the fee and call me back. Hillary called me back and told me that they would take $10 off the fee, but they would not waive it. I again told her I did not have the money for the refitting. She stated that without the fitting she could not help me. I have been a patient with this office for almost 20 years. The members of my family are patients with this office. I guess, we will have to take our business someplace that values their patients and has a bit more compassion. read more

I think the staff is extremely courteous. They are always fun when I go in and thoroughly answer questions. I recently had LASIK and they were able to get me in for followup visit so I didn't have to drive 5 hours for my follow up appointments. They charged me an extremely reasonable fee for these visits since they aren't covered by insurance. I've seen both Doc's there and they both answered my questions thoroughly and patiently. I'd highly recommend them to others. read more

Our family has used Eyes on Regent Square for several years now. I had a check up appointment recently and enjoyed the experience. The staff was professional, informative, helpful and youthful, I never know what to pick out for frames and Bree, not sure how to spell her name, has always been a huge help and makes great suggestions. As a resident of The Square, I prefer to support local businesses and will continue to use Eyes on Regent Square. read more

Eyes on Regent Square is the ONLY place in Pittsburgh I will go for eye care. The doctors are phenomenal, the staff is friendly and helpful, and they have a wonderful selection of frames! They have me for life! read more

This practice is not concerned with what you want, only what they want. Been going to this office for a few years because it's in my neighborhood and luckily I didn't need to go all too frequently. I am consistently pushed into certain brands against my own will for no discernible reasons. Any protests are met with condescending remarks and really poor reasoning that can't be explained further. Another common occurrence is random fees and additional examinations that have never had to taken place at any other establishment that I've been to. I personally understand my benefits and I have pretty great insurance, but am always somehow being told that I have to have more things done that aren't covered. $30 here, $60 there....oddly, I probably would have almost gone along with everything if it weren't for the poor treatment. The price of convenience isn't worth it here. Go anywhere else. Anywhere. read more