Steven's is an excellent company, focused on customer service. They were a referral from a…read moresatisfied customer. Doc took a lot of time to explain all the choices in lenses and how they would help my vision. I'm a photographer and understand optics. It was great to find an optician who spoke on the same level, rather than just saying, this is what you need. Good things cost money. Doc did not offer to sell me cheap junk. The prescription was right the first time, and improved my quality of life. The office staff helped me with my insurance, and made calls oin my behalf. Thank you guys, for helping me finally get a pair of glasses that actually work!

If I could give 0 stars I definitely would. I had an exam done at this facility only because my…read morenormal eye doctor was closed due to covid. Upon my arrival I waited over an hour past my appointment time to get in to have my exam. Upon checking out I was given (2) Pair of trial contacts and asked for $120. I owed $120 for the exam, contact & prescription exam & lenses that were trials. Mind you THIS WAS ON TOP OF THEM CHARGING MY INSURANCE ALL OF MY ALLOWANCE FOR THE YEAR! So I Paid $120 Dollars and then they claimed every bit of my yearly allowance for 2 trial pair of contacts. Upon leaving their facility I could immediately tell my prescription wasn't right as everything was blurry. I then used those 2 pair of trial lenses to make it to my normal eye doctor once he opened back up. Upon going to my normal eye dr to have an exam I paid the $85 dollars for the exam & prescription and told the cashier I should have an allowance towards lenses being that I only received trial lenses. She then told me that I have no allowance for anything until 1/1/2021! I contacted Stevens optical and to my complete surprise I was treated like a complete idiot! The moment I began speaking with the Gentleman there he was immediately on Defense mode & wanting to argue. His tone was as if he was annoyed & put out of his way to deal with my concern. He began telling me the charges that are seperate for the contact exam & eyeglass exam. I then told him "The prescription is the same how is there a difference in that". Once I said that his response was "WELL IF YOU CANT COMPREHEND THE DIFFERENCE BETWEEN A CONTACT LENSE EXAM & EYEGLASS EXAM I AM NOT SURE HOW WE ARE GOING TO BE ABLE TO CONTINUE THIS CONVERSATION". I said "Oh thats nice Insulting my intelligence, I will just contact the BBB". He THEN HUNG UP ON ME! After a few minutes he called me back on my work phone & got my boss WHO HAS DEALT WITH THEIR COMPANY & GOT SCREWED AS WELL! My Boss told him I am not available to talk as I was with a customer & Hung up on him. I wouldnt recommend this place to absolutely anyone! If you are looking to get taken advantage of & spoke to like an idiot ... This Is your Place!

Was a great company but closed its doors in 2012 because the owner retired. The local doctors lost…read morea great man that offered assistance in fitting complex contact lens patients.

Dr Stebelton was an extremely reliable and upbeat guy but very tragically he passed away last year…read more No idea why the phone is still operating but the machine is full, no message. I know the practice was sold and the office remodeled but there is a closed sign at the door, no office hours are posted. Don't know how we will get our records.

Called to get my prescription so I can order glasses to replace my ones that broke and the older…read morelady receptionist was so rude on the phone when I asked for the information so I can order a replacement pair so I can see .....Glad I moved 2000 miles away from her

I recently made an appointment with Eye Catchers Optical in hopes of improving my vision with…read morecontacts. I had a phenomenal experience from the moment I entered the building for my appointment. I felt prioritized and taken care of by each staff member and Doctor I spent time with. Thank you especially to Bria, Terri, & Jasmine for the communication, kindness, and help. I will be using Eye Catchers Optical for all of my vision concerns from now on.

I will never forget such a wonderful experience filled with laughter and compassion from a family…read morethat truly lives their passion. Their team truly is a vision redefying family care. There's no better place they get to call a second home walking in their zen decor. Exit with caution when they dilate your eyes-your sense of direction will confuse the waiting room for walking outside.

Very laid back, but professional demeanor. He makes getting an eye exam very easy. It is fast and…read moreaccurate.

The doctor was nice very professional and easy going. But when I called and made my appointment I…read morewas informed they did take my insurance and I asked them if they were in my network and they said yes and they even said that my contact lens prescription would be covered also .she looked up all my information was very helpful but that's when everything went wrong when I got there after the exam she informs me we're not in your network so instead of my insurance paying $178 for my frames it only would cover $78 oh. I told her when I made the appointment that she told me that she was in my network then the lady told me that I should know my own insurance took my insurance and walked out will never ever ever go back to this place ever ever again

I went in and asked for JUST glasses. They gave me an exam for contacts and wanted 60 for the…read moreexam. The also wanted to charge an extra fee for the glasses. I felt so misguided and hustled that I left with out any glasses. BTW, my insurance covers all my optical needs. Beware!!

Have been going here for years but new office staff in place now. They are very unprofessional,…read morerude and disrespectful of their patients. Making fun of a patient to another patient is unacceptable in my book. The office is in disarray and unorganized. They have lost me as a patient and will lose many more if this continues. Also, their selection of glasses is very poor and outdated. I say find another office to get your eyes examined.

Customer service. My appt was 5:30. The office closes at 7:00. At 6:55 I told them that I was…read moreleaving. Was never seen for my appt. Was never approached about any delays. Unacceptable and will not return. Selection of eyewear wasn't great too.

Shame on me for giving Americas Best 3 chances. Every pair of glasses I've gotten have lasted maybe…read more4 months before the "scratch resistant" lenses looked like I cleaned them with sandpaper. I always used the proper methods of cleaning and they all were useless after 4-5 months. The old saying is true, "you get what you pay for". Spend the extra $200 and go to a locally owned reputable place that provides better quality.