I believe the owner, Luetta Duval, of EYEGLASS CHARLIES is my personal eyewear buyer. Since my first foot in her store in 2012 I have over 35 pairs of eyewear from her store...Yes, I collect eyewear. I not only like her collection of eyewear for anyone's taste but her care in explaining to you the frames to go with you facial structure, how the frames sit on the bridge of your nose, and do you really need your prescription for reading? As I sit and listen while she takes of clients before me, I have learned the importance of choosing eyewear. So, as I stated before I have collected over 35 pairs from her store to go with my attire and I would, and have, recommend her to my family, friends, and strangers. read more

The selection of eyeglass frames are wonderful, unique, and stylish. Customer service is excellent, very knowledgeable and very kind.

The WORST service ever. It took 6 weeks to get my prescription sunglasses. After 2 phone calls of inquiry with no action taken and a false promise (by Matthew) to overnight my sunglasses when they did come in - the last straw was when I had to listen to his apology once again that he forgot to overnight them. So they came in the weekend after Labor Day. I've decided I will not be back to Eyeglass Charlie's. I was looking forward to wearing my new glasses at many Summer events. But that never happened. I I hope Louetta see's this review and finds better staff. read more

Amazing customer service! Stopped in for the first time yesterday and he was so kind to adjust my driving glasses that were way too loose because they were improperly measured that I got somewhere else. Then he helped me pick out a pair of prescription sunglasses! He was very helpful and kind! read more

After having no luck finding glasses I liked at several other places, I stopped in on a whim. I got great, attentive service from Michael, and ended up with a lovely pair of glasses. They had a more interesting selection than many other places. I later decided to get those glasses made into sunglasses, and went back to Eyeglass Charlie's. Michael took care of sending the frames out to have new lenses manufactured. Unfortunately, the lab screwed up and shipped them to the wrong location, which caused a delay that was going to prevent me from having them for a 2-week vacation. Michael went above and beyond to go retrieve the glasses and get them to me as I was headed to the airport - even though it wasn't his error. Top marks for service and attentiveness. Would recommend. read more

I've been wearing glasses since I was little and I hated the experience on finding your own glasses to see if it fits you or not. I went to this location to see a professional, they helped me find the ones that fit my face. The process was great and there customer service skills were 10 out of 10. I will always come back to this establishment to help with my eye wear. read more

I love this establishment I've purchased several pairs over the years and have always been impressed with the variety and quality in their frames and the exceptional service from the staff I highly recommend Eyeglass Charlies for all your eyeware needs read more

Be aware there are two locations. i went to the one next to the trader joes on marconi and watt. It is an awesome place, glasses to suit All ages and styles.not like run of the mill optometrist. The best variety of frames ever, not just for twenty year olds. they take insurance and do the paperwork for you too. great service. the store is not just about glasses, they have unique purses, Jewelry&accessories. I bought a purse for my fashionista granddaughter , they let me exchange it for another color by mail.( i live 3 hours from sac.) awesome place, will go there for buying gifts whenever i am in sac. conveniently next door to trader Joes. , read more

the selection of glasses and sunglasses here is beautiful! I walked in and was immediately helped. The ladies were very helpful and polite. I get my glasses in 2 weeks so I will do an update. but i had to say that the selection they have is far better than anywhere else I've gone. If you like cute glasses with bling and or pretty embellishments this is the place to come. I can't wait for my glasses to get here!! P.S Got my glasses but had to have them redone as the new lenses were hurting my eyes. they are not in the VSP network so i had to pay a huge amount out of pocket. It hurt but I love the frames too much. Oh and all sales are final too so I kind of had no choice. read more

Sacramento is so lucky to have this shop. The proprietress is a legend in the industry. She and her associates are skilled and knowledgeable about their products. I have been buying gorgeous Italian designer frames at affordable prices here for years and the shop really stands behind it's products. Now in this new location in Pavilions it's even better with more European designers rarely available elsewhere. I can't recommend this store and it's gracious staff highly enough. read more

I took my girlfriend there to get a pair of sunglasses, we each bought two pairs of glasses. I bought from them five years ago my glasses were still in s style. What do you have that you use every day for five years and not worn out? Great customer service, and they enjoy fitting you with glasses that look good. read more

Why pay boutique prices for discount store customer service? There are plenty of places that will charge less (even if they charge the same) and give you better service. Including myself, I know of two other people who have had similar experiences with this business. I don't personally know Patricia T (yelped), but her review sheds light on a similar experience at this store. From glasses not being delivered on time (twice my glasses were delayed by their "lab"...and they only get shipments once a week!) to their warranty being suspect (not what I understood it to be). There are more customer centric shops to choose from in the area. Again, take your hard earned money elsewhere. read more

I have been using Eyeglass Charlies for almost 10 years (starting at their previous location). Luette, the owner, has always been fabulous to work with, as has her staff. They always spend time with you to find what you are looking for and provide great feedback. And, once your glasses arrive they ensure a good fit. My most recent experience was the most impressive. After receiving my two new pair of glasses I had regrets about both selections. Luette worked with me to ensure that I was happy and I've now found new frames that are much more to my liking. Few businesses would have worked with me as she did and I thank her for that. I cannot more highly recommend Eyeglass Charlies service level, employees, eyeglass selection or ethics. read more

My husband Brandon and I both are extremely picky when it comes to the style of frames we choose. We prefer high-end, funky style frames that stand out from the rest. I was referred by a close friend to Eyeglass Charlie's and I will tell you... They did not disappoint! Immediately upon our arrival, Louette and Matthew greeted us and showed us their latest arrivals, newest trends, and funkiest frames! Needless to say, my husband and I are now forever clients! Thank you, Louette for your expertise and boundless knowledge and a shout out to Matthew for your assistance and accommodation! Extremely friendly staff, GREAT selection, and competitive prices! HIGHLY RECOMMEND!!! read more

Thankfully I didn't run into the wicked witch everyone else met!!! Lol I stopped in with my mom, and I'll never forget my visit as long as I live. Mike was incredible to say the least. How many employees treat you like royalty, when you are "just looking"!?? I'm in sales also, and it was extremely eye-opening to experience topnotch customer service. It made think THIS IS EXACTLY HOW I WANT TO BE TREATED. It was like an undercover boss episode, and cameras were on him!!! The owner of this store should thank god every morning, that she has an employee like that. We left happier than when we came in, and amazed!!! read more

I would say NO STARS are given! Eyeglass Charlie's in Sac. Ca. Has terrible customer relations service. No words can describe the terrible service I received by the woman who was behind the counter. Their hours are not helpful either. Save yourself some grief and go elsewhere! SERIOUSLY!! read more

I bought a pair of sunglasses two years ago and they are still as beautiful as ever. I still get compliments very often. I went in today to shop around for eyeglasses and found they are having a sale on sunglasses now!!! The service is bar none the absolute best! The owner, Louette, will spend all day with you (if you would like) helping to find the perfect pair for your frame, coloring, personality, etc. She is incredibly passionate about her store, product, and clients. One thing that is hard to understand is the amount of amazing products available. Not just glasses and sunglasses, but purses and jewelry... all hand picked by Louette and kept affordable. I would recommend this place to anyone who wants to make a purchase to be proud of! I will be a lifetime customer..... no questions about it! read more

I went to this store for browsing and walked away with a pair of sunglasses. The owner, Louette assisted me. Paid couple of hundred. Noticed some scratches on the way home and called her right away. Was told I had 14 days to bring them back. I went back(about 1/2 hour drive) a week later and she wasn't there. The assistant called her on the phone and I was told that she had ordered a new pair of lenses from the lab. Upon asking, I was told they will have them in approx. 2weeks, not sure. I requested a call back when they get in. I never received a call. I called back a month later and again the assistant couldn't find the lenses. I left a message for the owner. Never got a call back. Another 2 weeks passed and I called again and the again the owner was not there. This time the assistant called back and said they have the lenses. When I went to have my lenses replaced, it had been 2 months since the purchase. The owner complained right away about the time lapse and lied repeatedly over minor stuff. I minded my manners while she grew increasingly condescending. I wasn't sure what was upsetting her and kept on reminding her that I only wanted the damaged lenses to be replaced. Then she brought out a similar pair and said she had new lenses put in those instead, so I should leave my pair and take that. The color of the lenses looked completely different. When I pointed that I particularly liked the color of the ones I have, she at first refused to acknowledge the difference in color and then said that with time it will change to what I originally have. I remained polite with her while she grew insulting and kept on telling me that I was ungrateful for being offered a new pair...which I had never asked for!!! I reminded her that I had made a purchase and was given a damaged product. Then, she walked away saying my 2 options are in front of me: either keep the ones with damaged lenses or take a pair with different and seemingly cheaper lenses. I was upset and left the store shocked, with my damaged sunglasses. Long story short, please beware of the owner. She was super sweet when she had to sell the glasses and was a completely different person when asked to replace the damaged product. She wanted me to feel thankful for having been sold a damaged pair...Wow!! I felt conned and found the owner to be very dishonest, and insulting. I would not want to encounter someone like her any where!!! read more

Great Glasses. Good selection. And fair prices. My last visit was very pleasurable as my 1st was. This is why I'm giving this place a second review. read more

Buyer beware! They don't need your business. If they did, they might be more courteous & helpful. Poorly made $700 glasses, that they don't stand behind. My 79 yr. old mother & I were loudly lectured, our fault, they're european, she's lived in Paris, everyone wants these glasses, we were told blah blah blah. An awful experience. Felt humiliated and belittled. My mom actually said she left feeling "dirty". Not a good place to go if you value yourself and customer service. read more

I was referred to Eyeglass Charlie's a few years ago by a local judge. Comparatively speaking, they are less expensive than the past two eyeglass businesses I have patronized. Louette and Caroline have always been helpful and accommodating. Recently, I was invited to drop by on a holiday to pick up my glasses, so I wouldn't be inconvenienced between court appearances during my work week. If your eyes and how you look in glasses are important to you, give Eyeglass Charlie's some consideration next time you need your prescription filled. If you have any doubt about the sincerity of this review, send me an e-mail with your number and I'll give you a call. denis@deniswhitelaw.com read more

Brought in my lenses for warranty service. Were very scratched. Although lenses were within warranty period, Eyeglass Charlies charged me for new lenses, due to their dispute with the lens vendor. Manager charged me only their cost, but owner refused to do the right thing and pay the cost of new lenses, $140. Very disappointing. read more

i came here get some glasses and man did I find what I was looking for they had everything I needed and then some. I came in looking for some reading glasses and came out with more then one pair. there prices are reasonable and the selection they have is great and wide. read more

I had a great experience at this optical store. the staff were very knowledgeable about eyeglass lenses and proper shape for your eyes. I 've bought just as expensive "brand name frames" with poor services and more pretentious americans(ahh... and they aren't European) while I was there someone brought glasses in they didn't like and the staff was quick to accommodate. Hard to believe someone had such a bad experience. I say if you want a great frames different than what you've seen out there try the store. BIG plus they have layaway!!!! read more

I originally went in to EyeGlass Charlies over a year ago at their former location next to Trader Joes. I was very impressed with their selection of frames however by the time I was ready to shop they were no longer at that location. I ended up buying frames from a different business located closer to my home. I regret doing that because the selection and styles of frames were somewhat limited. 5 months later found me back at EyeGlass Charlies again. Michael couldn't have been nicer, in spite of the fact that it was near closing time. I didn't want to rush through the process nor did I want to keep Michael there past the closing however Michael made me feel like he had all the time in the world. We selected several styles to consider and created a file for me to refer to on my next visit a week or two later. Again, Michael was a sweetheart. He is incredibly knowledgeable, professional and a pleasure to work with. He made me feel like he was having as much fun as I was as we explored different designs. I selected two styles and Michael worked diligently to get the frames delivered to me very quickly ( within a week) in time for me to take on a weekend trip. I plan on returning soon for sunglasses for this summer. I am looking forward to another terrific experience!! Thank you Michael for going above and beyond. Your employer is a very lucky person!! read more