I tried to use their telemedicine service, and they never gave me instructions for the video call. When I called the number on their website to find out what was going on, some guy yelled "HELLO!" rudely, and then said nothing when I asked if I had reached EyecareLive. I doubled checked the number & tried again, same thing. Totally creepy, not a normal "wrong number" situation.
I called the phone number I found on Yelp (not the same as the one on EyecareLive's website), and no one answered. I tried the Yelp link for EyecareLive, and yep! It's the same website & same company. Only thing different is the phone number.
No one at EycareLive has responded to my e-mail about this, either.
This is obviously a scam, and I doubt I'm going to get my money back. I cancelled the fake "appointment", but I'm sure the "hold" amount is going to become permanent & I'm going to have to try to dispute the payment. read more