I have been going to Eyebrowz since they opened and was almost always happy with their service other than the long waits and under-staffing. A few times I had the displeasure of having a NEW person mess up my browz, but trying to stick with the same person fixed that problem. Then in March 12', I was preparing for a concert and then vacation the following week, I went to Eyebrowz to get individual lashes, knowing that they last a lot longer than strips. I was helped by a lady known by many to be the go to lady if you want your lashes done right. Very happy with my lashes, i asked what to do if I lost lashes before i left on vacation. The lady told me not to worry she would personally repair my lashes at $1 per lash and i told her it was very important that it was she who did this since her technic and work was different from the other ladies. She assured me and gave me her schedule. Sure enough I lost several lashes and some were painfully hanging off but holding on to my lashes. I called as instructed and never got called back, so i went in during the time i was told. The lady was not there but told it would be no problem to repair my lashes, with me leaving the next day for vacation, i had no choice. when i was handed the mirror i was relieved to see that my lashes seemed to be normal again, i noticed that there was more glue than before but figured there was nothing to be done about that. after being on vacation a couple of days my eyes were growing more painful by the moment, the glue was so clumped parts would be in my eyes all the time. I have been wearing lashes for years so i know, no swimming, no oily products around eyes, no touching or rubbing, i even have a special pillow for not messing up my lashes. A whole section (the repaired section) lifted and was ripping at my lashes with every blink, i had to soak off the false lashes which took forever since my hair dresser friend who helped me said they used HAIR GLUE !!! Never again... read more