I came here today for glasses. I already had my prescription. The young man who checked me in upon…read morearrival was very friendly and knowledgeable. It was a very quick and easy check-in. I had enough time to peruse the frames before my name was called. I was helped by a gentleman named Kevin, who was outstanding. He is highly knowledgeable and very friendly. My entire experience here was perfect.

After posting my now infamous review, Kelly (GM) gave me a call. She appreciated the sense of humor…read moreI obnoxiously hammered on with in the original review. Great sense of humor. Anyway, you don't need to know all the details, just that she acknowledged my frustration with the post-COVID corporate hellscape that is Centralized Human Resources Centers that Visionworks unsurprisingly takes part in. This is obviously beyond her control, but what WAS in her control was the kindness and humor she showed my wife and I in making things right. Each follow up was in kind, and we ended up purchasing a set of glasses in addition to the contacts. In a calamity of errors (it's hard to stop tripping down a set of stairs), the trial pair of contacts was in the wrong Rx, but this was quickly resolved with the on-site doctor. At that point, it was just funny, and we all had a good-ol Karen laugh about it. The gentleman who adjusted her glasses today was super kind. Once my wife - who's only period of rapid decision making has been saying yes to my proposal - had lunch and realized she needed a second adjustment just 20 minutes after these poor people thought they were finally rid of us, he happily made the necessary adjustments to the princess and the pea while Kelly hid from us behind her desk. Needless to say, we told her "see you real soon!" In conclusion, corporate center robots in no way represent the awesome human beings you will interface with at the store, and I encourage you to give this place your business. Just be sure to never let them know I sent you.

I would give 0 stars if I could! They rescheduled my appointment WITHOUT TELLING ME! Then they…read moredidn't apologize leaving me feeling quite badly. I cried over it the whole way home. I had my appointment correct!

They changed my appointment WITHOUT NOTIFYING ME! The didn't even apologize! I CRIED!!! I CRIED SO…read moreMUCH I couldn't drive home!

relly grateful for helping me to adjust my glasses for free! I'm so appreciate that the sir who…read morehelped today with my glasses. Sorry that I was in a rush so I didn't get his name. I am really grateful for the help! I highly recommend here for eye glasses!

Excellent eyecare. All The Staff go above and beyond in real customer service. As soon as you…read moreenter, the office ambiance is clean, relaxed and comfortable. You are immediately greeted by a very capable and organized staff. They are extremely helpful explaining billing etc. little to no waiting To be seen. Dr. Kirchheimer is friendly and efficient. He takes time to answer all questions. This office does not pressure you to buy their glasses etc and is competitively priced. I highly recommend this eye care business because they truly care about their clients and it shows. By far and away ahead of other places in this area.

I can't say enough good things about Knauf Optical. They are so kind and caring, accomodating and…read morethoughtful. They helped my disabled self get parked and into the building. Selecting new frames was simple, a very nice selection and extremely affordable. The Knauf's are just good people. I wouldn't consider going anywhere else. Thank you so much !!!!!

I can't say enough about Chris at Knauf Optical. I work out of state and had been having trouble…read morewith my vision. I had 3 different optometrists give me exams in the past year. I called the day before the July 4th holiday as a shot in the dark to see if I could schedule an exam today. His guy was out but he referred me to an amazing ophthalmologist, Dr. Colella. After the exam I went to meet Chris. This is a quaint little shop and Chris was so kind and helpful. I tried frames on and he gave me much needed opinions. The prices are very reasonable for frames and lenses. He even gave me a sample of content lenses to see if I can get used to mono vision in place of bi focal lenses. I couldn't have asked for a better experience. I'm so thankful Chris picked up the phone when I called. I wish I had found him years ago!

Really your supposed to be able to schedule an appointment online.... not happening. I have tried…read morefor MONTHS... not a single spot open ...EVER. Call the store and an automated blurb comes on ...press 1 to schedule with the Optometrist or talk to them 2 for a sales associate 3 to repeat the options. Guess what... it doesn't register any choice you make. The stores seem oblivious to this. So I guess we will look to fill our eyewear needs elsewhere. It's a shame because the glasses we got previously were great. I guess it pays to pay attention to your website and phone systems.

The girls who work here are so rude and have such massive attitude problems! They ask questions…read morethen ignore the answers and talk over the patient. From start to finish its a nightmare there!!! I wasn't even dome putting my contacts back in my eyes un the exam room andnfhey brought the next patient in and started his exam!!!!! Then the girl who was supposed to measure me for glasses was in such a hurry to do whatever she was doing she literally kept being like oh your done then and getting up to leave and I'm like no I need to order my glasses! She ended up just shoving my papers in my face and then leaving. I tried to order glasses online at home so I could ya know have some glasses?!?! They never did measurements so I had to drive the 35 minutes back there rhe next day for them ever so rudely to the 10 second measurement they should of done during my apt. I hate this place never had a good experience and will drive as far as I need to in order to go elsewhere.

Great eye exam and correct prescription . Got my glasses in about 8 days. Great customer service…read more Will def go again for next eye exam

Always a wait. Have a major billing issue and am getting absolutely no help from them. In fact, I…read moreactually had the insurance company intervene and they got no help from them either - they were given 2 non-working phone numbers. I also called Walmart Vision (not the store) and they were AWFUL. Everyone is passing the buck and I'm stuck with a balance bill. The store doesn't step in to help. It's a mess. Will steer clear of Walmart associated vision centers going forward, that's for sure.

I would highly recommend Clarity Eye Care! The staff is incredibly friendly and professional and…read morecare so much about their patients. I had an amazing experience with them!

The progressive eyeglasses were unuseable because the lens area was too small to support the…read moreprescription. After spending $1,378 on two pairs of glasses, I mistakely believed Clarity would stand behind its work. They said would "make us happy" and offered a refund, but then refused to answer many phone calls, emails, and letters when we asked for one. It is insulting to be treated by Clarity in such a dismissive and deceptive way. I have never been treated in this way by any business. I wish I could give Clarity zero stars and sue them in small claims court.

The staff are great. They explain everything and help you with whatever you need. I love having…read morethem as my eye care specialists

I went here to get glasses and boy what a terrible experience that was. My glasses finally came in…read moreafter 2 weeks and were dirty and the lady there couldn't be bothered to adjust them or clean them. Gave me some crap felt case for them. Come to find out that there was no anti glare done them. Brought them back and payed another $130 to have the anti glare put on and waited another 2 weeks for them. Received them and another lady there was annoyed that I needed them adjusted more. They kept falling down my nose. I get home and I see there is some purpleish hue around the lense that won't clean off. So now I've payed $330 with insurance and I'm heading back there again. The store manager says the purple color is normal. I've never had a pair of glasses that have had that on it. She kept saying it's normal. Finally I had them just refund all my money. I will never go there again and I hope this helps others to steer clear. Very unprofessional and lack of knowledge in this place.

Knowledgeable and caring staff with excellent customer service. A large selection of frames to…read morechoose from with expert help in the process of fitting and style selection, as well as, a doctor on site.

Excellent friendly and professional service. They are more expensive than the chain stores, but…read morethe wide selection of products and personal service makes it worth the cost.

Dr hudak is the best doctor of any doctor I've ever had . His office is very personable and care…read moreabout his patients I would give him a great recommendation... Out of 5 stars I'd give him 10.