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    Eye Contact by Kathy

    4.4 (17 reviews)
    Open 8:00 am - 1:00 pm, 2:00 PM - 5:00 PM

    Services - Eye Contact by Kathy

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Eye Contact by Kathy Photos

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    1 year ago

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    7 months ago

    Kathy is terrific, very thorough and a lot of fun. Likewise was the optometrist. And the receptionist. It's a very chill environment.

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    8 months ago

    Receptionist is too rude to deal with. There are far too many great eye care places available to bother dealing with a bad one.

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    3 years ago

    Extremely helpful, thorough, and kind staff. Excellent care and I cannot recommend this place enough.

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    3 years ago

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    5 years ago

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    12 years ago

    Helpful 1
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    6 years ago

    Great service! Friendly staff. Huge selection of the latest styles. I wouldn't go anywhere else!

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    15 years ago

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    8 years ago

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    5 years ago

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    15 years ago

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    12 years ago

    Helpful 5
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    15 years ago

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    9 years ago

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    12 years ago

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    11 years ago

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    Review Highlights - Eye Contact by Kathy

    I went to Kathy because I noticed I was suddenly having trouble reading the smaller font in my textbooks.

    Mentioned in 2 reviews

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    Vestal Eye Care Associates

    Vestal Eye Care Associates

    2.2(14 reviews)
    1.3 mi

    I agree with the negative reviews already left. "A joke" sums it up! The positive reviews are from…read morebefore this practice was sold. Dr. Meeker was very professional and knowledgeable and seemed to be accomplished/recognized in his field. He is no longer there. He sold the practice during Covid. I had an exam in July and I can't believe how rude everyone was. 1. The front desk staff does not greet in a friendly way and there's a sign saying to wait until you're called and to not approach or hang over the desk. (This may be left over from Covid and they forgot to take it down, but it's not very customer focused to deal with the occasional desk leaner this way). 2. The tech didn't introduce herself and didn't tell me that the machine she was using was the air-blowing machine. Didn't that method get replaced with better technology years ago? 3. When I got in the exam room, I said, "oh can I have some multipurpose solution? My contact is feeling dry." The doctor (Heidi) looked annoyed, didn't say anything to me, and picked up the phone and said, "we've got a problem in here. Come get the patient and take her to the contact room." Then she expressed concern she wouldn't be able to do the exam if my eyes were irritated. I said I just need some solution because one is a little off. It's fine. 4. After that while I waited for the doctor, I put my backpack out of the way on the floor next to the exam chair where I was waiting so that I could put my phone away as soon she back. When she came in, she walked straight over, picked up my bag without asking permission, and said, "I am moving this out of the way. Why do people set things on the floor? Do they know how dirty this floor is?" [What? so basically she's telling me her exam room floor is filthy?] 5. I told the doctor I couldn't do the dilation (because I had to return to work) and that I had called 2 days ahead to let them know that and ask if I should still come or reschedule. (They had said there are no appointments for 6 months so if I wanted an exam, I should still come. When I checked in I reminded them again that I couldn't do the dilation. They said she wouldn't want to do it anyway because it was sunny out.) The doctor said she was not going to do any of the health checks then and I'lll have to come back within 30 days to not be charged a second time. Note they had also "warned" me in the past that if I wanted to order contacts I have to have an exam. 6. When the short exam was over, the doctor told me to follow her out to the desk. I reminded her my contacts were still in the other room where they told me to leave them. She looked annoyed and kept walking toward the desk. I went the other way to get my contacts. I was back at the desk in about a minute, but she was gone and did not come back out to say goodbye or thank me or anything. 7. At the checkout desk, I waited while two people took 10 minutes to figure out how to check me out and order contacts. Neither talked to me or gave me any idea what they were doing or how long it would take. Another woman was in a room nearby taking a break. No other patients were in the open areas. I think there was one other patient in an exam room so the staff weren't otherwise busy. Then the woman taking the break and another worker (the one who did the glaucoma/air check earlier) started complaining about some patients (kids) and how annoying they are in full ear shot of where I was. It was like I was invisible. 8. During my exam, doctor stressed I should have my frames adjusted to make sure they are still fitted right. I made an appointment do do that with John. He fit me in which was nice and I emailed with him directly, but when I showed up for the appt, he looked at me and asked, "What's up?" as if he had no idea why I was there. At the end of the fitting he too complained about other patients. He said, "it's easy when you know what you want me to do but these people who come in and don't know what's wrong with their glasses, I can't help them." So apparently I passed a test but other patients are annoying. Crazy! I'm looking for a new eye dr. immediately and will not be returning even for the service I already paid for because at this point, I don't trust this doctor to dilate my eyes.

    I haven't been there since COVID happened but right before COVID hit the people at the front desk…read morewere rude and not inviting. I have been going to this practice since I was a kid but I will not be returning. This has happened more than once too and I've had enough.

    Eye Contact by Kathy - opticians - Updated May 2026

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