I have been going to this doctor for almost 20 years. They have always been kind and able to…read morecomplete all of the yearly testing I require for my keratoconus and to keep an eye on my enlarged blood vessels for possible glaucoma that runs in my family. I just had an appointment today, and they were professional, prompt, and very nice. Everyone in the office had a smile and were very polite. The doc is really funny too

Horrible receptionist. Called to see what insurance they accepted. Why would anyone want to go to…read morean eye doctor when that's the first impression..I would never go to this eye doctor.

Dr Colella is amazing. Totally old school and knows his stuff. Had 3 eye exams (2 done locally) and…read morenobody could get my prescription correct. Last ditch effort I really dug in and started researching who was the best. Dr Colella to the rescue. He gave me the most thorough eye exam I've ever had. He was kind and told me what he was doing and what the results meant. He spent 5 times more time with me than all 3 doctors combined. After being in the chair for 5 minutes I knew I came to the right place. He even stayed late on the day before a holiday for my exam. I couldn't be more pleased to be able to see again and any more thankful for Dr Colella.

Sally and Nikki were two out of a handful of lovely, kind and nice people I interacted without…read morethroughout my appointment. Overall the everybody there made my visit enjoyable and I can't wait to come back and see them all again. I love being a VIP (patient) at Roberts Eye care in Vestal!

I am giving you a 5 star rating for one of your employees. I have never had any of the girls in the…read morefront who took my money at check out look into my insurance like this woman did. She helped me understand what was covered and explained things perfectly. She took the time. Not only with a smile but knowledge !!!! Her name was Kari. I was so happy when I left. I thought this would be my last appt there. I was going to Visionworks for sure. I'm staying after today's visit. Loved the doctor I had too!! Kari is a keeper!!! Ty for the great experience

I can't say enough good things about Knauf Optical. They are so kind and caring, accomodating and…read morethoughtful. They helped my disabled self get parked and into the building. Selecting new frames was simple, a very nice selection and extremely affordable. The Knauf's are just good people. I wouldn't consider going anywhere else. Thank you so much !!!!!

I can't say enough about Chris at Knauf Optical. I work out of state and had been having trouble…read morewith my vision. I had 3 different optometrists give me exams in the past year. I called the day before the July 4th holiday as a shot in the dark to see if I could schedule an exam today. His guy was out but he referred me to an amazing ophthalmologist, Dr. Colella. After the exam I went to meet Chris. This is a quaint little shop and Chris was so kind and helpful. I tried frames on and he gave me much needed opinions. The prices are very reasonable for frames and lenses. He even gave me a sample of content lenses to see if I can get used to mono vision in place of bi focal lenses. I couldn't have asked for a better experience. I'm so thankful Chris picked up the phone when I called. I wish I had found him years ago!

I agree with the negative reviews already left. "A joke" sums it up! The positive reviews are from…read morebefore this practice was sold. Dr. Meeker was very professional and knowledgeable and seemed to be accomplished/recognized in his field. He is no longer there. He sold the practice during Covid. I had an exam in July and I can't believe how rude everyone was. 1. The front desk staff does not greet in a friendly way and there's a sign saying to wait until you're called and to not approach or hang over the desk. (This may be left over from Covid and they forgot to take it down, but it's not very customer focused to deal with the occasional desk leaner this way). 2. The tech didn't introduce herself and didn't tell me that the machine she was using was the air-blowing machine. Didn't that method get replaced with better technology years ago? 3. When I got in the exam room, I said, "oh can I have some multipurpose solution? My contact is feeling dry." The doctor (Heidi) looked annoyed, didn't say anything to me, and picked up the phone and said, "we've got a problem in here. Come get the patient and take her to the contact room." Then she expressed concern she wouldn't be able to do the exam if my eyes were irritated. I said I just need some solution because one is a little off. It's fine. 4. After that while I waited for the doctor, I put my backpack out of the way on the floor next to the exam chair where I was waiting so that I could put my phone away as soon she back. When she came in, she walked straight over, picked up my bag without asking permission, and said, "I am moving this out of the way. Why do people set things on the floor? Do they know how dirty this floor is?" [What? so basically she's telling me her exam room floor is filthy?] 5. I told the doctor I couldn't do the dilation (because I had to return to work) and that I had called 2 days ahead to let them know that and ask if I should still come or reschedule. (They had said there are no appointments for 6 months so if I wanted an exam, I should still come. When I checked in I reminded them again that I couldn't do the dilation. They said she wouldn't want to do it anyway because it was sunny out.) The doctor said she was not going to do any of the health checks then and I'lll have to come back within 30 days to not be charged a second time. Note they had also "warned" me in the past that if I wanted to order contacts I have to have an exam. 6. When the short exam was over, the doctor told me to follow her out to the desk. I reminded her my contacts were still in the other room where they told me to leave them. She looked annoyed and kept walking toward the desk. I went the other way to get my contacts. I was back at the desk in about a minute, but she was gone and did not come back out to say goodbye or thank me or anything. 7. At the checkout desk, I waited while two people took 10 minutes to figure out how to check me out and order contacts. Neither talked to me or gave me any idea what they were doing or how long it would take. Another woman was in a room nearby taking a break. No other patients were in the open areas. I think there was one other patient in an exam room so the staff weren't otherwise busy. Then the woman taking the break and another worker (the one who did the glaucoma/air check earlier) started complaining about some patients (kids) and how annoying they are in full ear shot of where I was. It was like I was invisible. 8. During my exam, doctor stressed I should have my frames adjusted to make sure they are still fitted right. I made an appointment do do that with John. He fit me in which was nice and I emailed with him directly, but when I showed up for the appt, he looked at me and asked, "What's up?" as if he had no idea why I was there. At the end of the fitting he too complained about other patients. He said, "it's easy when you know what you want me to do but these people who come in and don't know what's wrong with their glasses, I can't help them." So apparently I passed a test but other patients are annoying. Crazy! I'm looking for a new eye dr. immediately and will not be returning even for the service I already paid for because at this point, I don't trust this doctor to dilate my eyes.

I haven't been there since COVID happened but right before COVID hit the people at the front desk…read morewere rude and not inviting. I have been going to this practice since I was a kid but I will not be returning. This has happened more than once too and I've had enough.

I would give 0 stars if I could! They rescheduled my appointment WITHOUT TELLING ME! Then they…read moredidn't apologize leaving me feeling quite badly. I cried over it the whole way home. I had my appointment correct!

They changed my appointment WITHOUT NOTIFYING ME! The didn't even apologize! I CRIED!!! I CRIED SO…read moreMUCH I couldn't drive home!

Dr hudak is the best doctor of any doctor I've ever had . His office is very personable and care…read moreabout his patients I would give him a great recommendation... Out of 5 stars I'd give him 10.

Great eye exam and correct prescription . Got my glasses in about 8 days. Great customer service…read more Will def go again for next eye exam

Always a wait. Have a major billing issue and am getting absolutely no help from them. In fact, I…read moreactually had the insurance company intervene and they got no help from them either - they were given 2 non-working phone numbers. I also called Walmart Vision (not the store) and they were AWFUL. Everyone is passing the buck and I'm stuck with a balance bill. The store doesn't step in to help. It's a mess. Will steer clear of Walmart associated vision centers going forward, that's for sure.