relly grateful for helping me to adjust my glasses for free! I'm so appreciate that the sir who…read morehelped today with my glasses. Sorry that I was in a rush so I didn't get his name. I am really grateful for the help! I highly recommend here for eye glasses!

Excellent eyecare. All The Staff go above and beyond in real customer service. As soon as you…read moreenter, the office ambiance is clean, relaxed and comfortable. You are immediately greeted by a very capable and organized staff. They are extremely helpful explaining billing etc. little to no waiting To be seen. Dr. Kirchheimer is friendly and efficient. He takes time to answer all questions. This office does not pressure you to buy their glasses etc and is competitively priced. I highly recommend this eye care business because they truly care about their clients and it shows. By far and away ahead of other places in this area.

Never answers phones Hidden fees - Why am I being called…read moredays after a transaction and being told I have unplayed balances? Gave me the wrong glasses

My optician was clueless with zero customer service skills. She spent 90 percent of the time on the…read morecomputer. She didn't check my pupil distance, did not recheck if my trifocals need any adjustment and never discussed options. I was there on the 5th of June and now found out that the lenses were not ordered until the 12th! They FINALLY arrived last week and the lens didn't fit my frame. Now the replacement is not due until August. Totally unsatisfactory. Go some where else to buy your glasses.

The whole experience is wonderful. The licensed Opticians are professional and accurate, personable…read moreand friendly. The doctor is through and quick.

This is the second time we've wasted money at this location. We went there this time for a family…read moremember. The doctor doesn't listen super well, and the optician is even worse. If there's a problem, they want to blow it off and act like the customer is being unreasonable. They did give us a refund on the glasses but refused to refund the charges to the insurance. The optician there does not like any kind of pushback against what she says. When describing the problems we were having with a new pair of glasses (and asking for a refund), she didn't like it and accused me of being "aggressive." I was speaking fast, but I was definitely not raising my voice. I asked her a simple question about how lens shape interacts with cylinder orientation. The main thing I wanted to know is if 90 degrees is horizontal, but she couldn't answer. Instead, she told me I was "overthinking" it. I explained how I am an engineer who works with physics all the time, and she snapped back about how she's a licensed optician who deals with lenses all the time. Her response to me is code for "I don't understand what you're asking and don't want to deal with it." Actually, the doctor also told me I was "overthinking" it when I was talking to him about the prismatic effect that occurs at the fringes when you have cylindrical correction with large lenses. What is it with people who can't have a technical conversation in an area where they're supposed to be an expert? Is it unreasonable to expect eye doctors and opticians to be able to discuss really basic things about optics? There is an eye doctor I go to in Owego, Gary Williams, and he has no problem discussing these topics. He's patient and knowledgable and doesn't tell me I'm "overthinking" anything when I want to make sure I get the best possible eye prescription. I'll be taking my other family members there from now on.

I came here today for glasses. I already had my prescription. The young man who checked me in upon…read morearrival was very friendly and knowledgeable. It was a very quick and easy check-in. I had enough time to peruse the frames before my name was called. I was helped by a gentleman named Kevin, who was outstanding. He is highly knowledgeable and very friendly. My entire experience here was perfect.

After posting my now infamous review, Kelly (GM) gave me a call. She appreciated the sense of humor…read moreI obnoxiously hammered on with in the original review. Great sense of humor. Anyway, you don't need to know all the details, just that she acknowledged my frustration with the post-COVID corporate hellscape that is Centralized Human Resources Centers that Visionworks unsurprisingly takes part in. This is obviously beyond her control, but what WAS in her control was the kindness and humor she showed my wife and I in making things right. Each follow up was in kind, and we ended up purchasing a set of glasses in addition to the contacts. In a calamity of errors (it's hard to stop tripping down a set of stairs), the trial pair of contacts was in the wrong Rx, but this was quickly resolved with the on-site doctor. At that point, it was just funny, and we all had a good-ol Karen laugh about it. The gentleman who adjusted her glasses today was super kind. Once my wife - who's only period of rapid decision making has been saying yes to my proposal - had lunch and realized she needed a second adjustment just 20 minutes after these poor people thought they were finally rid of us, he happily made the necessary adjustments to the princess and the pea while Kelly hid from us behind her desk. Needless to say, we told her "see you real soon!" In conclusion, corporate center robots in no way represent the awesome human beings you will interface with at the store, and I encourage you to give this place your business. Just be sure to never let them know I sent you.

Dr hudak is the best doctor of any doctor I've ever had . His office is very personable and care…read moreabout his patients I would give him a great recommendation... Out of 5 stars I'd give him 10.

Great eye exam and correct prescription . Got my glasses in about 8 days. Great customer service…read more Will def go again for next eye exam

Always a wait. Have a major billing issue and am getting absolutely no help from them. In fact, I…read moreactually had the insurance company intervene and they got no help from them either - they were given 2 non-working phone numbers. I also called Walmart Vision (not the store) and they were AWFUL. Everyone is passing the buck and I'm stuck with a balance bill. The store doesn't step in to help. It's a mess. Will steer clear of Walmart associated vision centers going forward, that's for sure.

I have been going to this doctor for almost 20 years. They have always been kind and able to…read morecomplete all of the yearly testing I require for my keratoconus and to keep an eye on my enlarged blood vessels for possible glaucoma that runs in my family. I just had an appointment today, and they were professional, prompt, and very nice. Everyone in the office had a smile and were very polite. The doc is really funny too

Horrible receptionist. Called to see what insurance they accepted. Why would anyone want to go to…read morean eye doctor when that's the first impression..I would never go to this eye doctor.

The staff are great. They explain everything and help you with whatever you need. I love having…read morethem as my eye care specialists

I went here to get glasses and boy what a terrible experience that was. My glasses finally came in…read moreafter 2 weeks and were dirty and the lady there couldn't be bothered to adjust them or clean them. Gave me some crap felt case for them. Come to find out that there was no anti glare done them. Brought them back and payed another $130 to have the anti glare put on and waited another 2 weeks for them. Received them and another lady there was annoyed that I needed them adjusted more. They kept falling down my nose. I get home and I see there is some purpleish hue around the lense that won't clean off. So now I've payed $330 with insurance and I'm heading back there again. The store manager says the purple color is normal. I've never had a pair of glasses that have had that on it. She kept saying it's normal. Finally I had them just refund all my money. I will never go there again and I hope this helps others to steer clear. Very unprofessional and lack of knowledge in this place.

I have been going to Eye Contact for many years - and for good reason. Kathy is really good at…read morefitting my contacts - down to the last detail. I've never been disappointed with her prescription and the care she took to examine my eyes. More fun to be had in choosing frames for sunglasses, etc.! Where around here can you find LaFont frames? Fabulous! More care taken to make sure the fit is just right. Can't say enough good things about them.

Kathy is terrific, very thorough and a lot of fun. Likewise was the optometrist. And the…read morereceptionist. It's a very chill environment.