relly grateful for helping me to adjust my glasses for free! I'm so appreciate that the sir who…read morehelped today with my glasses. Sorry that I was in a rush so I didn't get his name. I am really grateful for the help! I highly recommend here for eye glasses!

Excellent eyecare. All The Staff go above and beyond in real customer service. As soon as you…read moreenter, the office ambiance is clean, relaxed and comfortable. You are immediately greeted by a very capable and organized staff. They are extremely helpful explaining billing etc. little to no waiting To be seen. Dr. Kirchheimer is friendly and efficient. He takes time to answer all questions. This office does not pressure you to buy their glasses etc and is competitively priced. I highly recommend this eye care business because they truly care about their clients and it shows. By far and away ahead of other places in this area.

Dr Colella is amazing. Totally old school and knows his stuff. Had 3 eye exams (2 done locally) and…read morenobody could get my prescription correct. Last ditch effort I really dug in and started researching who was the best. Dr Colella to the rescue. He gave me the most thorough eye exam I've ever had. He was kind and told me what he was doing and what the results meant. He spent 5 times more time with me than all 3 doctors combined. After being in the chair for 5 minutes I knew I came to the right place. He even stayed late on the day before a holiday for my exam. I couldn't be more pleased to be able to see again and any more thankful for Dr Colella.

A must for anyone considering eye surgery. I just had a…read moreLasik surgery yesterday, and rested my eyes post op per instructions. And just 1 day later I am so amazed how I now can see so crisp and clear and feel great, and am on my way to a smooth recovery. I must thank both Dr Sambursky and his amazing procedure team and support staff team for their professional, skilled, efficient, friendly and knowledgeable treatment to me. They all helped walk me through each step of surgery before, during, and after. And to add, their facility is top notch state of the art. I'm very thankful they were able to help me and my vision issues yesterday, today and in the ongoing future. Thank you so much. You are all 5 stars.

The office never communicated to me that my LASIK evaluation appt would require my eyes to be…read moredilated, so I showed up by myself and was unable to have the evaluation because I needed to drive myself back home afterwards. The office also messed up scheduling my LASIK surgery appt. I live in NC and I was only visiting NY to have this surgery, so when I made the appt they told me that my surgery was booked for the Monday immediately following my Wednesday evaluation. However during my evaluation, they told me that they did not have my surgery date scheduled and that they no longer could fit me in on Monday despite me driving all the way from NC for this procedure. After all this, they said they could just "reschedule me again for a later date" despite the fact I told them I don't live in the area and I only made the commute from NC to NY in order to have this procedure done. They then just casually told me "then you're free to leave." I'm an easy-going guy but this was extremely frustrating and I would not recommend this place to anyone. I'm very disappointed because I was looking forward to having LASIK done, and I'm very upset at all the time I wasted because of the poor communication and the scheduling failures of this office.

Sally and Nikki were two out of a handful of lovely, kind and nice people I interacted without…read morethroughout my appointment. Overall the everybody there made my visit enjoyable and I can't wait to come back and see them all again. I love being a VIP (patient) at Roberts Eye care in Vestal!

My optician was clueless with zero customer service skills. She spent 90 percent of the time on the…read morecomputer. She didn't check my pupil distance, did not recheck if my trifocals need any adjustment and never discussed options. I was there on the 5th of June and now found out that the lenses were not ordered until the 12th! They FINALLY arrived last week and the lens didn't fit my frame. Now the replacement is not due until August. Totally unsatisfactory. Go some where else to buy your glasses.

In September of 2021 I had cataract surgery by Dr. Sambursky at his facility on Columbia Drive. At…read morethis facility I was told that instead of using eye drops for a month after the surgery, I would be given a shot in my eye which would produce a black spot which would be gone in a few months. As of now, 11 months later the black spot, the size of a nickel, is still floating in my eye. Upon going to his office in August about this problem, I was told that the black spot may never leave my eye. While I was in the waiting room in August, I talked to a friend who also had an appointment who had my same procedure in November and he had the same black spot. I was told that the shot that was given to me could not have been done in the hospital because it was not approved by them. Why then did Sambursky use the procedure and how many other patients now have this black spot in their eye?

Lasik has changed my life. I just had my procedure last week. Before Lasik I was an avid contact…read morelense wearer for over 20 years until my contacts finally said to me we are done being in you eyes. I suddenly could no longer wear contacts, so I switched to glasses for 4 months and that was even worse. I'm an active person, who is mostly always on the go. Skiing, driving, and water activities with glasses just don't work, at least not for me. I went to see Dr. Sambursky and his wonderful staff, and immediately I knew this would be a great option for my eyes. Dr.'s office staff are so kind, their desire to help you is genuine. They walk you through every step of the procedure, they hold your hand during the procedure, and they follow up with you, all with such amazing customer service. This is service you just don't see everyday. I am so appreciative to everyone in that office. Incredible procedure, incredible staff, incredible service. Thanks Dr. Sambursky & Lasik staff.

I agree with the negative reviews already left. "A joke" sums it up! The positive reviews are from…read morebefore this practice was sold. Dr. Meeker was very professional and knowledgeable and seemed to be accomplished/recognized in his field. He is no longer there. He sold the practice during Covid. I had an exam in July and I can't believe how rude everyone was. 1. The front desk staff does not greet in a friendly way and there's a sign saying to wait until you're called and to not approach or hang over the desk. (This may be left over from Covid and they forgot to take it down, but it's not very customer focused to deal with the occasional desk leaner this way). 2. The tech didn't introduce herself and didn't tell me that the machine she was using was the air-blowing machine. Didn't that method get replaced with better technology years ago? 3. When I got in the exam room, I said, "oh can I have some multipurpose solution? My contact is feeling dry." The doctor (Heidi) looked annoyed, didn't say anything to me, and picked up the phone and said, "we've got a problem in here. Come get the patient and take her to the contact room." Then she expressed concern she wouldn't be able to do the exam if my eyes were irritated. I said I just need some solution because one is a little off. It's fine. 4. After that while I waited for the doctor, I put my backpack out of the way on the floor next to the exam chair where I was waiting so that I could put my phone away as soon she back. When she came in, she walked straight over, picked up my bag without asking permission, and said, "I am moving this out of the way. Why do people set things on the floor? Do they know how dirty this floor is?" [What? so basically she's telling me her exam room floor is filthy?] 5. I told the doctor I couldn't do the dilation (because I had to return to work) and that I had called 2 days ahead to let them know that and ask if I should still come or reschedule. (They had said there are no appointments for 6 months so if I wanted an exam, I should still come. When I checked in I reminded them again that I couldn't do the dilation. They said she wouldn't want to do it anyway because it was sunny out.) The doctor said she was not going to do any of the health checks then and I'lll have to come back within 30 days to not be charged a second time. Note they had also "warned" me in the past that if I wanted to order contacts I have to have an exam. 6. When the short exam was over, the doctor told me to follow her out to the desk. I reminded her my contacts were still in the other room where they told me to leave them. She looked annoyed and kept walking toward the desk. I went the other way to get my contacts. I was back at the desk in about a minute, but she was gone and did not come back out to say goodbye or thank me or anything. 7. At the checkout desk, I waited while two people took 10 minutes to figure out how to check me out and order contacts. Neither talked to me or gave me any idea what they were doing or how long it would take. Another woman was in a room nearby taking a break. No other patients were in the open areas. I think there was one other patient in an exam room so the staff weren't otherwise busy. Then the woman taking the break and another worker (the one who did the glaucoma/air check earlier) started complaining about some patients (kids) and how annoying they are in full ear shot of where I was. It was like I was invisible. 8. During my exam, doctor stressed I should have my frames adjusted to make sure they are still fitted right. I made an appointment do do that with John. He fit me in which was nice and I emailed with him directly, but when I showed up for the appt, he looked at me and asked, "What's up?" as if he had no idea why I was there. At the end of the fitting he too complained about other patients. He said, "it's easy when you know what you want me to do but these people who come in and don't know what's wrong with their glasses, I can't help them." So apparently I passed a test but other patients are annoying. Crazy! I'm looking for a new eye dr. immediately and will not be returning even for the service I already paid for because at this point, I don't trust this doctor to dilate my eyes.

I haven't been there since COVID happened but right before COVID hit the people at the front desk…read morewere rude and not inviting. I have been going to this practice since I was a kid but I will not be returning. This has happened more than once too and I've had enough.

Dr Palombaro is knowledgeable, thorough and kind. So glad I switched over from Dr Sambursky.read more

Front end, is not so pleasant and personable. Office is often quite busy and customers, especially…read moreover the phone, are not treated as courteous. If you are in need of emergency appointment or something soon, this office is not the one. My son's glasses broke and needed the prescription to get new glasses, called and spoke with Bernice and she was quite unpleasant and offered no help with situation (even though I had scheduled a new eye appt which is 1 month from now). She didn't offer to make an eye prescription exception/extension because my son's glasses broke. Things happen and because it didn't fall within the time frame my son should not suffer. Possibly if they had emergency time set up during the day for customers like this my son would be able to get in sooner. Not this place. I asked for the old prescription and she provided me with a copy and her hand written, marker EXPIRED. Your deviance, pernicious is duly noted! The eye place I have an appointment with requests the current (or old in my case) prescription and she made it a point to cause me embarrassment as they could plainly see from the date that it would be calculated expired. Dr. Pisanchyn is a pleasure though. It's too bad we will not be returning here for future visits. Some staff may need additional coaching.