This is the second time we've wasted money at this location. We went there this time for a family member. The doctor doesn't listen super well, and the optician is even worse. If there's a problem, they want to blow it off and act like the customer is being unreasonable. They did give us a refund on the glasses but refused to refund the charges to the insurance.
The optician there does not like any kind of pushback against what she says. When describing the problems we were having with a new pair of glasses (and asking for a refund), she didn't like it and accused me of being "aggressive." I was speaking fast, but I was definitely not raising my voice.
I asked her a simple question about how lens shape interacts with cylinder orientation. The main thing I wanted to know is if 90 degrees is horizontal, but she couldn't answer. Instead, she told me I was "overthinking" it. I explained how I am an engineer who works with physics all the time, and she snapped back about how she's a licensed optician who deals with lenses all the time. Her response to me is code for "I don't understand what you're asking and don't want to deal with it."
Actually, the doctor also told me I was "overthinking" it when I was talking to him about the prismatic effect that occurs at the fringes when you have cylindrical correction with large lenses.
What is it with people who can't have a technical conversation in an area where they're supposed to be an expert? Is it unreasonable to expect eye doctors and opticians to be able to discuss really basic things about optics?
There is an eye doctor I go to in Owego, Gary Williams, and he has no problem discussing these topics. He's patient and knowledgable and doesn't tell me I'm "overthinking" anything when I want to make sure I get the best possible eye prescription. I'll be taking my other family members there from now on. read more