Really your supposed to be able to schedule an appointment online.... not happening. I have tried for MONTHS... not a single spot open ...EVER. Call the store and an automated blurb comes on ...press 1 to schedule with the Optometrist or talk to them 2 for a sales associate 3 to repeat the options. Guess what... it doesn't register any choice you make. The stores seem oblivious to this. So I guess we will look to fill our eyewear needs elsewhere. It's a shame because the glasses we got previously were great. I guess it pays to pay attention to your website and phone systems. read more

The girls who work here are so rude and have such massive attitude problems! They ask questions then ignore the answers and talk over the patient. From start to finish its a nightmare there!!! I wasn't even dome putting my contacts back in my eyes un the exam room andnfhey brought the next patient in and started his exam!!!!! Then the girl who was supposed to measure me for glasses was in such a hurry to do whatever she was doing she literally kept being like oh your done then and getting up to leave and I'm like no I need to order my glasses! She ended up just shoving my papers in my face and then leaving. I tried to order glasses online at home so I could ya know have some glasses?!?! They never did measurements so I had to drive the 35 minutes back there rhe next day for them ever so rudely to the 10 second measurement they should of done during my apt. I hate this place never had a good experience and will drive as far as I need to in order to go elsewhere. read more

Superior customer service, great vibe! Choosing a piece of apparel that will become part of your overall recognizable appearance can be a very personal one. Your choice of eyewear can completely change your look and give a hint to your personality. If you're like me, you take into consideration your ever evolving appearance and tastes/styles. You like to take your time trying on and selecting options. Being able to do so in a calm and peaceful environment? Bonus! My son and I visited earlier this evening for our yearly exams/new eyewear visit. There were roughly 6-8 customers and ample staff. We were greeted immediately, checked in promptly, and were encouraged to sit or browse. We appreciated being able to take our time helping one another pick our frames in an un-rushed fashion. The staff were readily available to assist us but didn't hover. Love that! The eye exams were very thorough. My concerns were addressed and I felt valued and respected by my health care provider. We were the last appointments for the day and by the time we got done most of the staff were gone. The two amazingly cheerful and vibrant young ladies remaining, and the pleasant gentleman who completed our checkout were SO helpful with my last minute requests for their opinions! Even though the store had now been closed, and I'm sure they must have been eager to clock out, I never once got that impression. They not only gave their opinions, but leap up and went to get a few other pairs to try without my prompting! They were kind and lovely and a pleasure to chat with! I wish that I had thought to make note of their names (you guys rock!!) but really, ALL of the staff were just as warm and inviting. If you are looking for a similar experience to choose your next look, this is the place! read more

Really bad experience one of they're Employees Erin S. Tells my 5 Year old son " Be quite, stop talking grown ups are talking, I'm NOT afraid to slap someone's kid in the face, Yea I'm mean" and Refused to give her last name. I ask one of her colleagues for the manager and she stated she'll be in tomorrow. The audacity of people ! Never in your life talk to someone's child as if Your the one to discipline them. My son is very respectful. How disgusting can you be to threaten a 5 year old? read more

Never had a problem with them other than being put on hold three different times for twenty mins.I called back the girl that answered ask me to hold I said no she's was a little surprised I told her take my number and call me ..I think maybe that's something they should do read more

Order contacts thru here and glasses, I said out of pocket $300 and I quite sure they pulled more than that in from my insurance company. They refuse to give me my contacts that I ordered because I have to set an appointment to pick them up. I have worn contacts for nearly 30 years. Do yourself a favor and go somewhere else. read more

I recently had an eye exam at Visionworks. The doctor couldn't get my prescription to 20/20 vision in my left eye, but he never told me this. They dilated my eyes, but the doctor never looked at my eyes after dilation. I ordered my new eyeglasses and they told me I was done. My new glasses came in very quickly, but after a few days I realized I couldn't see well out of my left eye. I called them and they told me to come in and see the doctor and that I didn't need an appointment. I drove 45 minutes to go there and never saw the doctor. The girl I spoke to looked at my chart and told me they couldn't get 20/20 in my left eye, my old prescription which was stronger was worse. Only the doctor never told me that. He only kept asking me if I had a lazy eye, which I said no. The girl said the only reason she could think of for this would be if I had cataracts. Then she asked me if the doctor told me I had cataracts, I said no. She took my phone number and said instead of you waiting around all day to see the doctor, I will speak to the doctor and then I'll call you. She never did. So after waiting for hours for a phone call, I stayed in Elmira in case the doctor wanted to see me, I went home. This was on a Saturday, they are closed on Sunday. So I called back on Monday to find out what the doctor said after she spoke to him and she said I have cataracts. She couldn't tell me why the doctor never told me that I had cataracts or why he didn't look at my eyes after he dialated them. She said they don't dilate eyes very much. That sounded very strange to me. My regular eye doctor always dilates my eyes. I have bought eyeglasses at Visionworks before but always came in with a prescription from my regular eye doctor. I decided to try Visionworks for my eye exam because I no longer had eye insurance and they were cheaper. Big mistake. Terrible exam, no communication with the patient, didn't check my eyes after he dilated them. Bad experience all the way around. Not professional at all. read more

I normally dont have issues with these guys but today was to much. Came in had eye exam for my kids no problem. Waiting for the purchase people was crazy. Three of them stood behind the counter talking and we waited for 30 minutes before we were called on. During this whole social distancing you would think they would get people out faster I stead of talking about what they did before work or the night before. read more

I have been getting glasses from here for many years and have not had a problem. Its too bad others have not had great experiences. They have always been professional with me. I am also a little rough on my glasses and they have always adjusted my glasses other times I have gone in without any problems. Of course they offer options with purchasing new glasses its called an innovative world. You have the choice to decline any options suggested. They have a large selection of frames and very reasonable prices. read more

From my entire family having eye problems, Vision works is far the best. They really take it to customers first, from the eye check to buying frames, everyone there seems very nice, happy and knowledgeable. Seems to my family and I that we will continue to have business with this place! read more

I really had to laugh at the other two reviews on here. I fully believe you get what you give. I've gone to this location for all of my contact and glasses vision needs for over 20 years. I haven't had any of the problems described by others and if I have had to go back for any reason, they have always made it right. I'm guessing the other yahoos posting here gave a lot of attitude simply by reading their posts. The employees have always helped with any coupons or discounts they could since I have myself and 2 daughters in contacts/glasses and no vision insurance. I simply say no to anything they try to sell me that I don't want or need. It's not that hard. They have a great selection of frames and I feel no need to go anywhere else. You do have to have an appointment to get contacts because they give you a trial pair and you are supposed to return and see the doctor again in a week to have the prescription finalized after the doctor sees how the pair of contacts worked out for you. That is included in the price of the first exam. So, if you have a good attitude and don't give them trouble, they won't give you trouble either. I recommend Visionworks!! read more

I don't even give this joke of an outfit one star-but I have to to actually post this. Let me tell you WHY you should NOT go there. After two years I finally find out today that the glasses Empire prescribed and made me we so bad that the doctors were surprised I could even wear them for more than 5 minutes. I told them I can't! I had even gone back because I felt like I was looking cross-eyed and they still didn't get better. Did you know that Empire VIsion employees are all commissioned -including doctors? You will not leave there without glasses. Proof in point, my 11 year old daughter saw a new REAL doctor today and they checked her glasses like they did mine, and found that they didn't even have a prescription in them!!!!!!!!!! Oh yes, I am not kidding! We were pushed by the employee who is not a real optician....they don't require schooling for their people who are fitting your glasses. They might have started two weeks ago. They are apprentices, but the real optician may not be in the store! That employee tried his hardest to put my husband on the spot to get every single coating imaginable. To which we did decline. YOu will be hassled, hounded, ripped off, disappointed, and still blind after leaving with your new glasses. Do not be fooled into going here. I had to suffer for two years with glasses (becaus insurance only covers every two years) that were making me crosseyed. The new doctor today said they weren't lined up right. I ended up wearing and old set I had at home. Also, my coating started coming off the lens. Their unqualified people told me I scratched them. But in fact, the coating was coming off. STAY AWAY FROM THIS PLACE!!!! DO NOT GO THERE! Empire Vision is only in business to sell glasses....there is no care for you. read more