I randomly chose Dr. Fong from my list of in-network optometrists and I'm glad I did! Dr. Fong and all the staff are amazing and have great conversations in them. It's a quaint little office that they share with an allergy clinic so they keep it near spotless. The care is attentive and the techs are all knowledgeable of the insurance plans that they take. I broke my sunglasses by walking into a brand new glass door and they replaced it under warranty that I didn't know I had. read more

My wife purchased two pairs of glasses from this shop--one regular pair and one pair of sunglasses. While the regular glasses were fine, the sunglasses had issues from the very beginning, as the lenses frequently came loose. Because of this, we had to visit the shop at least five times for repairs. When the problem persisted, I requested a lens replacement. At that time, the shop explained that they would insert a special material between the frame and the lenses to solve the issue once and for all. They also promised that if the same problem happened again, they would replace the entire set of lenses. All of this was handled within the warranty period. However, when the same issue occurred again recently and we visited the shop, we were told that a replacement was no longer possible because the warranty period had expired. This was very disappointing, as there had been a clear promise that the lenses would be replaced if the issue recurred. From a customer's perspective, it felt as though the trust we had placed in the shop's word had been broken. I am writing this review not simply to express dissatisfaction, but in the hope that other customers will not experience the same inconvenience. I also sincerely hope that this shop will place greater value on keeping promises made to customers and maintaining trust in its business practices. By listening carefully to even small inconveniences and responding responsibly when problems arise, the shop has an opportunity to earn greater trust and positive feedback from its customers. read more

This place is AMAZING! The staff are so nice and helpful to get you the care you need! 10/10 recommend!

Dr. Yakub is the best!! So friendly and informative. That staff is efficient and helpful as well. They don't push anything on you if you don't want it and you're in and out! read more

This is a great place for eye care! My husband and I both go here for our glasses and vision care, and the doctors and staff are tremendous. I have been there for 2 different optometry appointments (2 years apart) and the exam and discussion with the doctors have been thorough. The first appointment was with Dr. Fong, and the second was with Dr. Brian (? I can't remember the name), and both were terrific! Clear explanations to my questions and thorough review of my eye care. The staff worked with me both times to pick out new frames. This last time I was being especially indecisive, so two of them offered to help me decide on frames. Just amazing customer service! It's also easy to pop into the office if I need my glasses adjusted. Thank you all so much! read more

My experience here was phenomenal. I had problems with my eyeglasses and I had to get them fixed multiple times. Throughout the process of diagnosing the problem with my eyeglasses, the eye doctors and staff were beyond helpful, supportive, and took the time to address the issues I was having. The patience and care that everyone had was wonderful. I do want to give a huge thank you to Jonathan who helped me during this entire process. Overall, I am very happy with the care and services provided here! read more

You guys have a great team out there. Keep up the good work. Its nice to have a place to go to where they know what you really need.

Went in for an appointment and was actually seen on time and went very smooth. The doctor was very informative and answered all my questions. Highly recommended. read more

I recently had an appointment at Eye Care West Optometry as a new patient, and was very pleased. Everyone was nice to deal with, very professional, and provided excellent service overall. I highly recommend them. read more

I've been going to Dr. Fong for around five years and I can't believe I never left a review. Dr. Fong is amazing. He's always very patient and kind and makes sure my new glasses or contacts make me feel the most comfortable and tries to give me tips on how to keep my eyes healthy. My last few optometrists were super pushy and righteous about what was correct for my eyeballs and left me feeling super uncomfortable or still impaired with what I got. I didn't know any better! They would ignore my complaints and just tell me I'd get used to it. Dr. Fong showed me its totally possible to have contacts and be comfortable. He always looks for possible solutions to any problems or discomforts I might have, it feels like he really cares T_T Every visit has been a great visit and I feel blessed to have been referred to Dr. Fong! 100% recommended! I recently went and they seem to be taking every precaution in relation to the pandemic and I'm glad! Still excellent. Oh! And the staff are equally as amazing! They're responsive, friendly, and helpful! Probably the best medical staff I've ever met. read more

The best and excellent eye or vision care doctors very good for kids and very detailed clean office and no hurry consultation the eye exam and briefing was very good by the doctor Dr Sabrina is very attentive and also answered all our questions concerns related to my kid eye exam i recommend this clinic to anyone who wants to get vision check and also for first timers read more

I've been going to Dr. Fong for over 10 years. He has great bedside manner, doesn't oversell and is not pushy at all. Jonathan his office manger is thorough and gets my order right every time. I would highly recommend them. read more

Late review over due. I went here in 2019 I believe to get an eye check. Appointment with dr fong was impossible to get, so I got an appointment with another dr who was very nice and charming. She checked my eyes and then I went to get my glasses from this guy who greatly advertised the glasses they had and told me how mines were not good at all and how they have the best selection. And how they will never get scratches on them. All good till now until I got my glasses wore them and started getting headaches. Turned out my sight number was wrong. So called in to make appointment and saw the same dr who changed some numbers around and then had to get new glasses. Glasses came back were good for week or two but the started to fall off and got some scratches on it very quickly very much against what the guy at the counter advertised Went back to get them fixed and then I was told I will charged extra........at this point it was just plain frustrating.....false advertising through and through. read more

Dr. Fong is the most caring doctor! His staff is amazing, everyone is nice there. They take you to doctor's exam room right away , even if you go early or late. Highly recommend Eye Care West OC. P.S. parking is great, plenty of spots. read more

Eye Care West Optometry OC - Optometrists Near Me - Foothill Ranch, California

Loved the place and the best Eye Doctor I have seen in the Last 3 years. He was just great with my 5 year old son. We will definitely be coming back. read more

Dr. Fong is amazing. Polite, courteous, and very friendly. He was running a little behind schedule when I arrived and took the time to explain the situation. He and his staff gave me a very thorough examination. No pressure to buy anything and they are very transparent when it comes to what insurance can offer. They have a nice selection of frames and lens options as well. I can't wait to stop by and pick up my new glasses! read more

Dr Fong has been our family's optometrist for several years now. Dr Fong and the entire staff are always very kind and helpful. Treat each patient with such care. I have never felt rushed and taken the time to answer all questions as well as explain the full examination and results. Thank You for taking such care of our family read more

Everyone was extremely friendly and professional. They were very punctual and I felt like I wasn't in there sitting around wasting my time. I'll 100% be going back! read more

Great service. Great equipment. Great selection of eyewear. Will be going back for sure when it's time for my next appointment.

Dr. Fong is very kind and thorough. He cares about the right solution for you. His staff are nice and very accommodating. I highly recommend Eye Care West Optometry! read more

Been seeing them for years now. They are nice, helpful and don't try to upsell. They are always professional but friendly and they always remember me. They make me feels as comfortable as I can considering its a doctor visit. I would and have recommended them to others. read more

Insurance was going to end so the staff got me in quickly so I was able to get new glasses with all the bells and whistles for 60 bucks. Dr Fong is a great guy very through and personable. I usually go to Costco but this was the same price and I got a full service office. The staff make the difference. read more

Eye Care West Optometry OC - Optometrists Near Me - Foothill Ranch, California

I've gone in for eye exams twice and all the doctors are professional. However, on my last routine visit I asked about getting a prescription for Restasis. I have dry eye & my past preScription was from my previous eye dr. in anotheR state. He confirmed my dry eye but things got a little hectIc as my autisttic stepson was with me and also receiving an eye exam. Long story short, I walked out without a Restasis prescripttion. I called the ofFice but was told I could not receive a orescription unless I i schedule another visit. read more

Having worn glasses for the past 30 years, I've visited numerous optometry clinics - Eye Care West is easily the best in the business IMHO. The entire staff is knowledgeable, helpful, and they don't pressure you to buy products. Furthermore, Dr. Fong's care is exceptionally personalized. He is consistently patient, thorough, and attentive with each visit. This clinic also utilizes state-of-the-art equipment I haven't seen in other offices. If you are seeking eye care, I don't think you can go wrong with this place. read more

I could not be more satisfied with the level of customer service, the price and selection of frames/lenses that Eye Care West offered. As a person who has worn glasses for 27 years, I was truly blown away and now know where I will be going for years to come. Brittany and Jonathan were so helpful, patient and friendly!!! read more

Wow! This is our second year with them and they are amazing. The whole staff is super friendly, patient, and knowledgeable. I take my 5-year-old and they always explain every step which helps calm her down a lot. Dr. Fong has been incredible. By far one of the kindest doctors I have ever met. He is very reassuring when I have asked questions or raised concerns and I can tell he genuinely enjoys kids. No one in the office has ever made me feel rushed like other places have in the past and everyone does their best to make us feel comfortable. The staff cleaned everything down as soon as we were done which was a relief to watch because other places don't do that. If there was ever an emergency and any kind of major concern I would trust them 100%. read more

Great service, continued excellence and attention to detail every step of the way. I moved to North OC three yrs ago and could not imagine going anywhere else but Dr. Fong's! So I stayed and now my son and I go together every summer for our annual check up! Been coming here many years and the service is always top notch with such friendly, caring staff:) I have loved my glasses every time and I am happy to continue visiting. Dr. Fong is always kind, attentive, and reassuring. Thanks! read more

I have been going to Dr Fong for almost 20 years now. When he moved to Foothill Ranch I continued to make a drive because he is such a thoughtful and thorough Dr! He always takes his time and makes sure I understand what he is checking and if I am comfortable. Highly recommended!!!! read more

Staff is always friendly and they keep to appointments so that you never have to wait. Doctor Fong is by far the best eye doctor that I have had. Very knowledgeable on products and never pushy. I highly recommend Eye Care West if you are looking for a new Eye doctor. read more

I had a excellent experience for my first time here. First of all they have COVID protocols in place and things are wiped down so it feels very safe. I was greeted by the optometric assistant as soon as I walked in the door. I didn't catch her name, but she was friendly and very helpful. She clearly explained the forms I had to sign, insurance related stuff, and each of the tests/machines. This practice has very nice and up-to-date equipment/machines. They had some tests/machines that I've never done/seen before at other optometry offices. My appointment was with Dr. Brian Fong and he was great. Sometimes it's hard to tell between number 1 and number 2 (you know what i mean lol) but he was very patient and went back and forth and tested different prescriptions to make sure I got the correct prescription. He is also very knowledgeable and open to answering questions without being arrogant or condescending, unlike the previous optometrist I went to. He listened to my concerns about having dry eyes and made contact lens recommendations based on that. Overall, the whole examination and lens fitting process was very thorough. This was the best optometry visit I've ever had. Completely satisfied with the care I received. Thank you! read more

This place is great! I accompanied my brother for his eye appointment and his first try in wearing contacts. The doctor was very friendly and gave my brother his undivided attention. He wasn't rushing at all and definitely took his time to answer my brother's questions, making sure my brother was comfortable and understanding the whole process. The lady that helped my brother practice putting his contacts on for the first time was very patient and supportive of my brother. She took her time as well, explaining everything to him, making sure he understood the steps on cleaning and putting on contacts. They also gave myself and my brother plenty of free contact lenses solutions. This place is officially my new favorite optometry place! read more

I have been getting my yearly eye exam with Dr. Fong for about 3 years now. My husband and son also see Dr. Fong and we're all very pleased with the care we receive. I'm happy to report that the quality of care has remained consistent over the years and we have not had a single negative experience. I look forward to my daughter being old enough to have an eye exam so she can have a positive eye exam experience as well. Dr. Fong has a wonderful easy going personality, and always makes us feel comfortable and never rushed. I also appreciate all of technological machines that are used during the exam, which make me feel like I'm getting a "complete" exam. I'm glad that we found Dr. Fong and the wonderful staff of Eye Care West. If you're unhappy with your optometrist you should come here. read more

I have been going to Eye Care West for 4 years and I've never had a bad experience. The staff members are extremely courteous and Dr. Fong really takes his time and carefully explains everything. An example of how courteous they are: 2 years ago, my frames were accidentally broken. I took them back to Eye Care West and even though it was my fault they broke, they helped me find a new pair (very tricky when trying to replace frames with existing lenses). The staff member spent about 1/2 hour just helping me find a pair that were similar in size so that the lenses would fit. Then, she gave me a discount even though they were not on sale. There are a lot of optometry places to choose from and it's hard to select one. Thus, I hope the above helps anyone looking for a new optometrist. read more

I've been looking for a new optometrist for a while, and now I think I've finally found him. Dr. Carelton Fong was recommended to me, and let me just say, I am not disappointed. Dr. Fong is friendly, easy going, and professional. Moreover, he's knowledgeable and takes the extra time to answer your questions. His administrative staff is also very courteous and professional. For glasses, the frame choices are also pretty good, better than a lot of other places. However, because the store is small there is a limited selection on display. Nonetheless, they can locate and order other frames if there's a specific design you're looking for. Next... appointments for the rest of my family. read more

My family and I came in for routine eye exams. My daughters had never been to the eye doctor before. The staff was great and we all had a very positive experience. read more

Eye Care West OC is a great office. I have seen Dr. Fong for many years and do not want to go anywhere else. They have a wonderful staff, a fantastic selection and great pricing. The office is clean and the staff are extremely professional. I moved away several years ago and still am willing to drive 40 minutes to come to here. It's that good. read more

I got eye glasses last year and would highly recommend them from that experience. However, this year I went to get a new pair.... they went over my benefits. I picked out sun glasses, paid the extra money... when I went to pick them up they had a regular clear lens and not sunglass lens even though they were the sunglass frame. They explained to me I would need to pay extra to get them tinted to look like sunglasses. Makes no sense at all. There's an eye glass store on every corner. I'd recommend going elsewhere. read more

Dr. Fong and the staff at this location are incredibly helpful! The huge selection of lenses helps too, so many to choose from! read more

Eye Care West Optometry OC - Plenty of styles to choose from - Optometrists Near Me - Foothill Ranch, California

Great overall experience. The two women at the front desk were very friendly and helpful. Overall the experience was quick and easy. Dr. Fong helped me into a new prescription. Looking forward to being able to see again :) The woman who helped me pick out my frames was also informative and guided me through the process of picking out regular glasses and also a pair of prescription sunglasses. Again, from start to finish it was a great experience! read more

The EyeCare West OC team is a wonderful office. In my experience, i have interacted with Rebecca, Angie, Dr. Huang, and Mary. They are very welcoming and take the time to properly examine and diagnose your eyes. I felt no sales pressure, which i have experienced at other optometry offices. The 5 star reviews are right, go see Dr. Huang and Dr. Fong for your eyecare needs. read more