Dr. Basen has provided excellent care to my family. He takes the time to explain, is very…read moreprofessional and timely. His office staff is accommodating and respectful. We've had nothing but a great experience with Pacific Allergy and Asthma and would highly recommend using them for medical care .

Dr Basen and his entire staff are completely professional and kind. They make my visits extremely…read morewarm and caring really love the facility and the staff.

I have booked an app. for my kid that I've waited for about a month and just before the appointment…read morethey called to cancel because the Dr. will be not in office on that day. And when I asked when is the nearest appointment they had an appointment after another month , I asked if they can do anything earlier since the cancellation is not from my side, they said no. So I waited another month and when I took my kid on that day, I was late for the app. for about 15 minutes since I had to pick up my kid from school and when arrived the lady on the front desk was having a phone call and kept me waiting about 5 minutes till she was done with the call. Then she took the name and told me she has to ask if they will accept to take me in now!! After waiting for 2 full months!! And then she came out telling me that they will take you but not discuss anything that comes out!!! so why would I do tests without knowing the results??!!! I have used the medical services from different Hoag facilities a lot over the last few years and don't feel good about how they deal with patients. I would highly not recommend.

The providers, especially Dr. Carr himself, are great- the office management/staff have been…read morecontinuously subpar. We've been with this practice for a couple of years and the last time we were due to run out of serum, we were given a form to sign and authorize insurance to renew. Despite this, they still didn't create new serum setting us back on our schedule- less than ideal when one of your kids is on a biological med to manage his asthma. Today we went to go get our shots and were advised that our serum had expired since our last injection several weeks ago but no one had advised us or had us sign the required authorization form. Even more disappointing is that we've had several conversations within the last month with Dr. Carr as well as office staff regarding our pending relocation and the process for transferring our existing serum to the new practice. Unless you want to add managing your allergy serum expirations to your already busy schedule, I suggest finding another provider until this office management improves

We made an appointment for our son's allergy test at 9:30am last Friday and filled out all the…read moreforms in advance to save time. However, you still have to answer the same Q&A upon your arrival once again on their tablet. We showed up 10mins early and checked in on time and got in our room by 9:40am. And we ended up just staying in the room until 10:30am (nobody came in) and he decided to leave without seeing the dr. What a wasting time! They texted and emailed us a multiple times that we can't be late or should give them 24 hours notice to avoid $75 cancellation fee. What's the point of having an appointment? They could have just booked less people than they are supposed to. Because they seem like they don't care about other people valuable time.

Dr. Walters is extremely sharp, very kind, and asks all right questions...Exactly the type of…read moreDoctor anyone would hope to see. 5 star all the way.

I saw Dr. Bassipour. The visits were easy, she listened to my concerns and made sure my questions…read morewere answered. The office staff have an efficient and friendly feel to them, which is nice. (I've stopped seeing some doctors due to staff.)

5/5 stars! Dr. Venkat is such a blessing to me and I am so thankful. She is honestly one of the…read morekindest physicians I have ever seen. She is extremely knowledgeable and takes her time during the office visit. She explains things in a very calm demeanor and gets to know you rather than just making you feel like just another patient. Authentic, compassionate and trustworthy. She truly cares about your health and it shows as she listens attentively and pays close attention to details. She gave many helpful suggestions to help alleviate my allergies. Highly recommend! Tammy H

Dr Venkat has a calm demeanor and is very knowledgeable. She's taken the time to give me detailed…read moreexplanations, answer any questions, provide options of treatment, and she doesn't push treatment. She has a great bedside manner, which I really appreciate.

Dr Carr and his staff are outstanding! He is a great physician who provides clear diagnosis and…read moretreatment for patients with significant allergies. I spent 35 years in healthcare and know what great care looks like and Dr Carr and his team are the best of the best!

We are so grateful for Allergy & Asthma Associates of Southern California. When we first came here,…read moreour son had multiple food allergies including peanuts, cashews, pistachios, almonds, and eggs. It felt overwhelming at the time, but now we're nearing the end of his treatment, with only pistachios and almonds left. Seeing how far he's come has been truly incredible. ALMA deserves a special thank you. She has been there for us every step of the way and has been nothing but kind, patient, and supportive. She truly cares, and over time she has become like family to us. Having someone like her made this whole journey so much easier. We also want to thank Craig and Dr. Carr for their knowledge, guidance, and care. The entire team made us feel comfortable and confident that our son was in the best hands. We highly recommend this office to any family dealing with food allergies. The care and support we received here have meant more to us than we can put into words

Dr. Song is the most knowledgeable, caring and competent doctor that I have ever come across. If I…read morecould give him 10 stars, I would! From my very first visit, I could tell that he was not your average doctor. Most doctors rush to get you in and out, but not him. He takes time with you, makes sure to explain everything, and even if your issues do not fall into his category of expertise, he will do his best to help and point you in the right direction. I am so happy that I came across him...such a gem! Not only has he helped me with my cat allergies, but was able to pin point products I was using that caused reactions to my skin. I am 100% confident in him and value his expertise. He is so personable and kind, I just cannot say enough! The staff is also very welcoming and kind. I highly recommend this office to anyone in need of an Allergist!

100% recommend Dr. Song... I have never had an allergy doctor be so thorough and care so much, he…read moreis as meticulous as can be, I promise you will not find someone that cares more than he does

I was referred to this doctor (Malika Gupta) by my primary care physician to better figure out a…read morerecurring allergic reaction...my face would swell up and resemble a giant balloon at Macy's Thanksgiving Day Parade. She is located in one of the multitude of Hoag Medical buildings within a couplex in Newport. The nurses here are very nice, caring and congenial. Allergy tests were performed (the method where they put an array of tests on your back) which helped narrow down the allergies. Dr. Gupta then reviewed the allergies, explained in detail how and why allergies occur and what line of testing and treatment she would like to follow plus took time to answer all my questions. She then had me do a blood test and make a return visit to review everything. She really pinpointed what was causing my allergic reactions. Dr. Gupta instills confidence in her knowledge and abilities. She is very professional, helpful, caring and courteous; a beautiful person both inside and out.

I was super impressed with Dr. Aranez!!! She was super cordial and kind with my 10 year old. She…read morewas reassuring when he got nervous and super caring about our concerns!! She explained everything to us and was super friendly and punctual, too! She worked hand in hand with the nurse and they kept checking on us after the cat scratch test. We came in with horrible allergies, and turns out that something like a sensi-mist Flonase spray has helped immensely, on top of other recommendations to rid our house of dust mites! My kid is sleeping so much better now that he's able to breathe! We are super pleased that we found Dr. Aranez and just wish we'd found her sooner!

Dr. Schwindt is by far the nicest physicians I've ever had the privilege to work with. She is very…read morethorough, understanding, compassionate, and knowledgeable. She goes the extra mile to give patients the care they need and deserve. She even called me when I got blood results to discuss options instead of just providing me with a one solution fits all fix that my past allergist provided. Allergies can be complicated and I feel privileged to be one of her patients.

definitely 5 stars. Dr. Christina Schwindt is really nice and polite. The reason I came to this…read moreoffice because I had so many skin problems that I don't know why it happens so it was difficult to explain "when" or "why" I have skin problems but she listens carefully to what I want to tell or explain. I never met such a nice Dr like her. I definitely recommend her if you want to get to the bottom of your allergy problems.

I am documenting my experience regarding continuity of care and prescription management…read more I returned to Dr. Cecchini with a detailed patient statement outlining my treatment needs. Referrals were submitted appropriately with the exception of one of them.However, when it came to maintaining an established and effective treatment plan, I encountered resistance. Despite the medication being previously approved by insurance and clinically effective, I was told I no longer qualified based on current lab values. This overlooks the fact that the improved labs are a direct result of the treatment itself. Discontinuing or blocking access under these circumstances disrupts continuity of care. Additionally, there were concerning communications indicating uncertainty about how the treatment was approved in the first place, which was inappropriate and not patient-centered. I also experienced delays due to authorization errors that required correction. Once identified, the necessary updates were not completed within the expected timeframe, further delaying care. I understand providers are managing heavy workloads and administrative burdens. However, prior authorizations and continuity of care are part of the treatment process. Patients should not have to repeatedly advocate for access to a therapy that is already working. I would strongly encourage clearer communication, accurate handling of authorizations, and a more consistent commitment to maintaining effective treatment plans.

It started off well even though the visits are thorough but unecessarily long. My husband lost his…read moresight and ability to drive last summer (after they delayed his medication and eyes hemorrhaged, I don't know if this is their fault or not but it might be). We've been drowning in appointments and care since then finding out his last eye doctor was undertreating him and looking for a new one etc. He had an appointment booked with Dr. Cecchini and I canceled it because it was one of those follow-ups of low importance compared to his eye appointment he needed instead with a new doctor that books months out. After we canceled this appointment, the office refused to refill his routine diabetic medication he's been on for years. I cycled through one after another staff member and each time I called, re-explaining the situation. Some were condescending and then acted as if I was out of line for asking for something simple. Each day I called they would say "He will call back today." Then he wouldn't. I accessed the after hours line and they were upset that I called after hours. Each time, they berated him for canceling that appointment even though he was just seen a couple months prior. They wouldn't even let me make a new appointment just to get a refill, which makes no sense. I talked to the stand-in office manager who was very nice and apologized for the craziness and promised to resolve the situation since he was just seen under the doctor's care. She didn't. After days of trying to get any response, out of desperation for my husband's health, I called the cell phone number of his I had from a year ago that I got from them. The next day, the regular manager called me back and I was excited to finally get a response so my husband could, you know, not have high blood sugar levels or risk of eye hemorrhaging (a lot to ask apparently). But instead, the only purpose of her call was to berate me for calling his cell. They still would not refill his medicine OR offer a new appointment. I was absolutely confused and switched doctors. Then the office sent a letter in the mail dropping my husband from their care because he missed the appointment (which was canceled ahead of time) and for calling his cell phone number which they gave me. They will probably respond to this message putting their own spin on what happened since the whole time they were treating me as if I was asking for an outlandish miracle. We really just wanted the diabetes medicine refill, it was so crazy!!