Kudo's to the Doctor to the Sales Staff to the Receptionists to the Cashier. All were…read moreknowledgeable and professional, especially Phylintress who took her time with a picky customer all the while smiling.

My family and I love this Merrillville location. It is very family friendly and great customer…read moreservice.

Brought my daughter in for new glasses and we received the absolute best service from Bri!! Very…read morefriendly and helpful. She answered all of our questions and was very professional . They have a wonderful selection of glasses and there is always a discount available.

The good was the selection and support of the staff in eyewear…read more The desk staff were also great. Based on the optometrist that I had today, let's just say I will Never use her again. All the research I had to do because Dr.R is no longer there didn't do me any good.You can't decipher among 5-10 different Drs. In a couple of hours. Reviews are scarce. Sometimes you just miss out. I left Pissed Off, l can tell you that.

I'm still a fan of the Merrillville location of Moses EyeCare for all the reasons I detailed in my…read morefirst review: thorough & professional care, friendly staff, and quality frames and lenses. But the past two times I visited, I waited a rather long time at each interval of my appointment...a long wait before my consultation with the technician, another long wait before the OD arrived, more waiting for contacts and glasses, etc. I'm patient and they were busy, so it's understandable and I still highly recommend Moses EyeCare to anyone in the area. The receptionist fully explained the contact lens rebate over and over, even though I probably should have figured it out on my own. I'm a reasonably intelligent person, but I'm easily confused by things like income tax forms, Ikea assembly instructions, and money-back rebates, so her efforts are much appreciated. Also, the optical lady miscalculated the total cost of my exam, contacts, and glasses (clearly, I could have easily done the same thing) but the receptionist corrected the mistake. I love my new "everyday" specs, and I also bought a second pair of glasses just for fun, which I'm anxiously waiting to arrive. I don't know anything about the other Moses locations, but I've been very pleased with this located in spite of the long wait and minor goof-ups.

the female eye Dr was amazing as well as most of the other staff. the receptionist can't even do…read moredata entry. she entered my phone number wrong so when my glasses came in I had to call to find out if they were there meaning they called someone else to let them know my glasses were in. Once I finally did call to see where they were because I was experiencing horrible headaches from not having them. I rushed into get them again the headaches. I believe she said her name was Waylon but I'm not positive on that helped me. she was flirting with the man prior to me spent at last 45 min wooing him. I felt like telling her to just give him your number. When she did get to me she called a family of three all getting their glasses up before me. again with the headache I don't want to wait I inform her and she calls them all back there anyway. when she finally brings me my glasses she puts them down infront of me doesn't sit down to adjust them just tells me to with here and hands me a bag. what am I or my insurance company paying for her to flirt with guys and not even to finish the job. it would have taken me 2 mins to to any adjustments but she tells me I can come back to do them. like I want to come back and watch you flirt with customers. I already had to wait the 30 min for you to stop flurting and get the job done. now I got to do it again. The he eye dr was great definitely needs to hire better help.

Made same day appointment and was 11 minutes late. They have a strict 10…read moreMinute late policy. But front desk lady could be more empathetic!

Everything went smoothly from the eye exam to the final pickup. Staff were polite and helpful.read more

I received a call regarding the review I left, and I want to say that Christina was amazing. She…read morelistened carefully to my concerns and the issues I faced. She's now working to make things right. I just picked up my glasses, which had a lens pop out previously, and they're perfect now. The lenses were completely remade--no more thick, wrong, or poorly notched lenses, and they're securely fitted in the frame. I'm not sure what happened with the initial work, but it was completely off. A big thank you to Lilly as well for taking the time to ensure everything was perfect before I left.

Doctor was very thorough and answered all my questions, area and space is cleaned. The assistants…read morewere very helpful!

The entire staff is very friendly and helpful & Doctor makes sure that you understand what he is…read moreseeing. They have a Great selection of glasses and will also assist to fit your Budget.

Let me tell you about a situation that occurred. This…read morecomplaint is from the family!!!!! On April 27, 2023, our 93 yr. old grandmother along with her caretaker, came to this establishment for an appointment at 12pm. They were dropped off by a medical van transportation company (as she is in a wheelchair). Well, a situation occurred with the transportation company as there was a delay in picking them up. I got involved all the way from Georgia to see what the heck was going on. After family members made multiple calls to the transportation vendor (company that dispatch out), I actually spoke with the driver who transported her there and she was actually stuck in Illinois. Even though, a lie was told earlier to her daughter that it would be 45 minutes to a one hour (which they should have been picked up by 2-2:30pm); it was going to take her more than 2 hours to get back. I call the vendor to see if they had emergency back-up to pick up our grandmother and as with everything else, they didn't have another van that could come and get her as it would still take one to three hours if she was pulled from the current driver and placed with another company. So that left us with having to find someone else to come and sit with my grandmother as her caretaker got off at 3pm. However, what I didn't know is that this business also closed at 3pm. Now, what behooved me, as I made arrangements for some other family members to come and sit with our grandmother and one to take the caretaker to her car, this freaking business put our grandmother and her caretaker out of the establishment at 2:55pm because they promptly closed at 3pm. WHAT FREAKING BUSINESS YOU KNOW THAT WOULD DO THIS TO A DEFENSELESS 93-YEAR-OLD MOTHER, GRANDMOTHER, and GREAT-GRANDMOTHER??? Let me ask a rhetorical question: Dr. John Czaja, Dr. Katie Fesko, Lynette, April, and any other employees that were there, you mean to tell me that neither one of you all could have waited past 3pm, to ensure that our grandmother, who WAS supporting this business, was picked up safely? Whoever worked this pass Thursday, you all left them outside and walked to your car like you didn't have a care in this world. This is not over, and you will never, ever, do this to another person. I just wonder if it was a person that LOOKED like you would you have done this? Our family didn't appreciate how this situation occurred. As a person that has been in the customer service business for over 30 years NEVER in a million years would I have done this to someone supporting a business that I worked for. You all have left a bad, foul, taste in our mouths. Keep in mind that other people that made ride medical vans to your establishment that anything can happen, that the patient coming to see you has nothing to do with. However, as a business that's been serving the community as your bio states for 20 years, you absolutely didn't show compassion nor show a great relationship to our grandmother. This establishment owes our mother, grandmother, great-grandmother an apology for what was done. Keep in mind the golden rule: Do unto others as you would have them do unto you!!!!!!!

Christopher and his staff where absolutely the best. Christopher loves the challenge of fixing…read moreglasses. By his personality and professionalism you can tell immediately that he is focused and willing to fix the impossible. Being located in the center of Crown Point square is very convenient. You can have a snack, browse or just chill and have some drinks. Eyewear on the Square has earned my business for future purchases. They carry all the name brand sunglasses and frames. Knowing that I can go to Eyewear on the square and be treated personally and professionally by Christopher and his staff.

Fair prices and speed aside (I got my glasses in one day), I particularly appreciate Eyeware on the…read moreSquare's honesty. When I asked for their feedback, they didn't just tell me everything looked nice to rush the sale; they worked with me to find a pair of glasses that I'd be completely happy with. I'm a very satisfied customer.

Stopped seeing patients an hour before close at the Merrillville location and the Crown point…read morelocation refused to accept a patient with an urgent issue despite the fact an urgent care provider was sending patient.

Would give zero stars if I could. Ordered glasses eye exam etc they sold me many upgrades and a…read morewarranty. Earpiece on glasses was loose after a few months took to store on Halloween 2023 the girl took it to the back and broke the ear piece off. She apologized fixed it with a wire and glue and said she will order new frames and lens and the warranty will cover and she did break the frame. 2 weeks nothing called today. Manager stated nothing she can do frame is disco and I need new prescription. They broke my glasses. Please go elsewhere for eye care!!!

We come here for our annual exam and free pair of glasses with our insurance and then take the…read moreprescription to Costco for two more really nice pairs. The doctors and staff are great and they have a nice selection of frames. The coolest part is that sometimes you can get your glasses the same day -- Costco takes over a week. However, their basic frames and lenses are very expensive compared to other places. Overall, this is a solid place for an exam especially if they accept your vision insurance.

Walked into the store on a Saturday with prescription in hand, and was told , sorry we cannot help…read moreyou because we only have two providers in the store today. They said for us to come back tomorrow which was a Sunday. The girl behind the desk said no tomorrow is Super Bowl Sunday, come back on Monday. I didn't know Super Bowl was a holiday? Will not be returning to the establishment. They obviously did not want our business

Dr J is amazing and this office is the most professional, friendly, and well trained staff I've…read moreever had the privilege of working with. I have referred many people, and will continue to do so. Probably my favorite eye doctor and center I've ever worked with in 30+ years of wearing eye glasses. Highly recommended!

After having moved to the area 2 yrs ago, I needed an eye exam so decided, based up overall review…read moreratings to try the CP Eye Care. A student (who didn't seem trained or competent) read my eye pressure which took him several tries. Next, I saw the doctor who was very personable. After selecting frames, I was told that my TWO pair of glasses would be in within 10 working days/2 wks (which I thought was extensive - previous IL eye doctor delivered in a few days). I called a few times to check on them (never received a call) and was told that ONE pair was in. Asked the student which pair and he indicated that distance was in. Asked him when reading glasses would be in and was told within the next day or two. Picked up the "distance" glasses only to discover they were actually "reading". So I kept calling and could NOT get a definitive answer nor did anyone offer to check with the lab. Finally, I called and asked for the doctor (who was "with other patients" then never called me back until I called AGAIN and left ANOTHER message). He said he made a mistake with the order (yet never notified me of a delay) then the next day told me lab needed to reorder glass as it came in damage (I'm smelling a run around). Told him I wanted to cancel the back order and would never return to this provider. The next day all of a sudden, (he never mentioned my refund) and told me glasses would be in within a day or two. When they finally came in, NO ONE on either occasion sat with me to ensure glasses (which I paid $900+ for) fit correctly, I had to ask for a case both times and had to ask for an itemized bill (which I should have received before the order was placed). It would take a Philadelphia Lawyer to figure out the bill with all the ancillary charges on the bill. I will happily drive back to IL to my PROFESSIONAL and WELL-TRAINED optical office where they have their act together. WOULD NOT RECOMMENT!!!!