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    Eye Associates Northwest

    1.8 (5 reviews)
    Open 7:30 am - 4:30 pm

    Services - Eye Associates Northwest

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    2 More Services

    Eyewear fitting

    Retinal imaging

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    Edmonds Eyecare Associates

    Edmonds Eyecare Associates

    3.4(48 reviews)
    0.4 mi
    $$$
    Certified professionals
    Offers payment plans

    I would not recommend Edmonds Eye Care Associates to anyone. Since October, I have been waiting for…read morea pair of eyeglasses, and the experience has been nothing but frustrating and disorganized. Initially, the optometrist made an error with my prescription, requiring me to return two weeks later for a reevaluation. I had purchased my own frames out of pocket and gave them to the office to insert the lenses. After that visit, I waited weeks for the glasses to arrive, and by the end of November, there was still no sign of them. In December, I was told the glasses had finally shipped, only to be informed later that UPS had "lost" the shipment -- including the frames I personally paid for. Because of this, I had to return yet again for another fitting about three weeks ago. I was assured the new glasses would be shipped directly to my home. Unsurprisingly, they never arrived. When I called last week, I was told there was an issue with their lab and that the glasses would be shipped as soon as possible. When I called again yesterday, I was told they were still at the lab but completed and would be shipped. At that point, I asked to speak with a manager. A staff member told me a manager would call me back, but I never received a call. This has been months of delays, poor communication, repeated mistakes, and zero accountability. If you value your time, money, and sanity, save yourself the trouble and go elsewhere.

    I chose this clinic based on positive reviews after a bad experience elsewhere for my daughter, but…read moreunfortunately, those reviews were misleading. Before scheduling, I confirmed that my daughter met the age requirements and that the doctor treated her specific eye condition. I also offered to transfer her records in advance and was told it wasn't necessary. Six months later, just days before the appointment, the visit was rescheduled because the doctor wanted to extend a holiday break. Then, on the day of the rescheduled appointment, it was cancelled entirely. Only then was I told, after reviewing her records, that the doctor could not provide the necessary testing and was not the right specialist. This was far more than an inconvenience. The clinic wasted six months of our time and delayed my daughter's care. Had they been upfront from the start, we could have sought appropriate treatment elsewhere. I recommend looking for a different clinic.

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    Edmonds Eyecare Associates
    Edmonds Eyecare Associates
    Edmonds Eyecare Associates

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    Seto Samuel K,MD

    Seto Samuel K,MD

    1.0(2 reviews)
    0.2 mi

    I have never experienced a medical doctor who was outwardly rude to his patient. But, just found…read moreone - Dr. Samuel Seto, of Eye Clinic of Edmonds. It did not occur to me to check online reviews of a physician but after my experience with Dr. Samuel Seto, I checked YELP and found numerous reviews commenting on his rudeness. That told me that it wasn't just that he was having an 'off day', or that it was me, but that this behavior is typical for him. Check the YELP reviews for Dr. Samuel Seto as well as for Eye Clinic of Edmonds. I have been having eye exams for decades and this exam to determine the prescription for eyeglasses did not go well. I answered each question about which object was clearer - #1 or #2, to the best of my ability based on what I was seeing. But, for some reason, the results were conflicting and not clear. I was just calling it as I saw it. This required a second appointment. There was no mention that I would be charged twice. I pointed this out to them after getting the invoice but they would not reconsider the charge. So, I paid twice for the refraction exam. When I was unable to answer specific questions about an eye procedure I had 25 years ago, Dr. Samuel Seto became rude to me. He was also rude, to the point of raising his voice, when the results of my refraction exam were not conclusive. When I first made the appointment, I asked if they accepted my insurance plan and if they were in-network and was told they did and they were in-network. When I arrived for my first appointment, I presented my insurance card and was told they accepted that insurance. They submitted the claim for the two refraction exams (which is not covered by my insurance) as well as the complete eye exam. This claim was denied. While a complete eye exam IS covered by my insurance, I was told that the doctor was not in-network. It appears my insurance carrier contracts out vision care to another entity. It took numerous phone calls, emails and texts between me, Dr. Seto's office and my insurance company to resolve this. Eight months later, the insurance covered the expense. Just prior to my second appointment for the refraction exam, I texted the office to ask if Dr. Seto could check my eye, while I would be in for my appointment, because I felt there might be a foreign object in my eye. I was told, via text, that yes, he could check my eye. While in my appointment, I asked Dr. Seto about checking my eye for a foreign object and he had no idea that I had requested this. He was visibly annoyed and called in the staff member responsible to ask if this was true. There was obviously lack of communication between Dr. Seto and his staff. I also found communication with staff to be difficult. Most of the time when I tried calling the office, it would go directly to voicemail. I would then almost immediately receive a text from them. There are positive reviews for Dr. Samuel Seto on YELP. However, when I see the same complaints from different people, from different points in time, that tells me something.

    I am disgusted by the reports that I have heard coming from my family member who has recently been…read moreseen and had surgery done by Dr. Seto. He has not only shown horrible "bed-side" manner, but also caused my family member to leave his office crying after honest questions were asked about the procedure that was scheduled. During the procedure, he asked questions when they were told to stay quiet and still. The office does not have a warm, friendly feel. Nobody should feel bullied and shamed by anyone. Especially someone who calls themselves a professional!

    Edmonds Eye, MD - My Dr's

    Edmonds Eye, MD

    2.3(3 reviews)
    0.2 mi

    ALSO affiliated with/as: Edmonds Eye, MD…read more7320 216th SW "(Suite 220)" Harman Eye Clinic (not HarmOn) Arlington, Wa. So far my experience has been very positive. The support staff Andie was amazing! (and the 2 front reception) have been friendly and kind. Dr. Bajenova (and Dr. Chan) are very down to earth, patient and have calm demeanors. They also are real enough to even laugh with you and still be professional. I didn't feel rushed, and I was able to understand the logic of why my particular procedure would be done and why. (Past experience this same situation at NWeye came up, now with this hindsight, the very curt Dr. Did not explain to me WHY she wanted to start with a particular eye first. I felt frusterated, unheard and confused, so i did not have the procedure done, 6 years ago.) I was not upsold anything at Edmonds/Harman eye clinic that I wouldn't need, in fact It was explained that I shouldn't get the most expensive choice i wanted bc it in reality wouldnt make enough of an impact for my sight. So, grateful for that! Saved over 4k out of pocket! Thank you. I haven't had my procedures done yet, but now I am walking into this feeling confident and excited now. The anxiety and anticipation has lifted. 《 I will update in a few months! 》

    Word of warning about Edmonds Eye, from a patient they terminated. I went for an eye glass…read moreprescription. Without informing me, they gave me an eye exam, with NO testing for what my prescription should be. Just an exam, no prescription. When I DARED to question them, they told me "we have terminated patients that have spoken out in our office. THEN they sent me a REGISTERED LETTER, telling me they had terminated me. It made me laugh because I would NEVER consider going back to them. They were rude, did not provide the service I needed, and ultimately I went to another doctor, paid for an exam and prescription ( for the second time). Overall it WAS A TERRIBLE experience.

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    Edmonds Eye, MD
    Edmonds Eye, MD - Lobby Art, its suspension tension! Glass sheets hanging!

    Lobby Art, its suspension tension! Glass sheets hanging!

    Edmonds Eye, MD - HarmAN Eye Clinic "and" Edmonds Eye MD

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    HarmAN Eye Clinic "and" Edmonds Eye MD

    Eye Associates Northwest - optometrists - Updated May 2026

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