On April 10, 2025, I had a highly disappointing experience at Eye Associates Northwest in Edmonds, WA, with Dr. Ted Zollman. Despite some positive aspects, the overall visit was marred by significant issues that overshadowed any redeeming qualities.
I was genuinely impressed by the scheduler's dedication. When I called to book an appointment for one doctor, the scheduler spent considerable time verifying my VSP insurance details and confirming which doctors were in-network to ensure I had no out-of-pocket costs. I was so impressed that I shared this experience with others, as I had never encountered such a thorough scheduler before.
After my initial experience I was optimistic about how this would likely go. However, the positive impression ended there. Upon arrival I confirmed with the that I would have no out-of-pocket costs. Unfortunately, the appointment quickly went downhill.
I didn't realize they had sent me an email with forms to fill out prior to the visit. When I arrived, I was handed what felt like a "bible" of forms to complete. As a compliance lawyer, I found the volume of paperwork excessive, especially since it omitted critical information like potential out-of-pocket charges. This lack of transparency was frustrating and felt like more than an oversight.
The office was experiencing an internet outage, rendering their tablets and software inoperable. Despite this, they insisted on proceeding with the appointment, claiming everything would be fine. The eye exam was shockingly brief and inadequate. The technician used my old prescription, flipped through only a few (less than twenty lenses, in the exam machine, and concluded my prescription hadn't changed--all while struggling to manually record the information on paper due to the lack of digital systems.The technician was very personable and down to Earth however from the minute I arrived the entire process felt rushed and unprofessional even given their issues with the Internet. I get it. I would lose it if I lose it if I lost the internet access that largely drove the procedures at my business. Still, I wouldn't have provided this low level of service. Instead, I would have closed that day.
This is the opposite experience of reviews I have written about my experiences at Bella Vision Bothell and Dr. Varon at Kaiser in Pacific Center downtown Seattle, upon discovering I have an eye infection, insisting that I needed to get my infection cleared up and then come back several times for no charge to confirm my prescription is EXACTLY correct.
My interaction with Dr. Zollman lasted a mere five minutes, with no meaningful discussion or thorough evaluation. On the positive side, it was clear Dr. Zollman had read my chart before walking in. Upon his arrival, he asked me a few relevant questions. However, he spent more time outside the exam room worrying about the printer and going with the technician's suggestions entirely.
To make matters worse, a month later, I received a bill for $150, which included a $50 charge for who knows what. $100 was attributed to a "contact lens fitting" that was never discussed and which I was explicitly told would be covered by my VSP insurance. I called today and thought that the person who answered the phone in billing was nice, professional and easy to understand. I didn't think explaining charges that shouldn't be there was an easy job and sympathized. She acknowledged the $50 was a mistake and reduced the bill to $100. This error, combined with the joke services, lack of transparency, felt deceptive and like a scam.
I would normally fight this kind of thing out. However, I am under serious orders not to stress while I await my lung transplant. Further, I just recently paid off every bill and credit card so fighting this seemed like more hassle than it was worth.
I looked at the various websites for Eye Associates NW to figure out why it seemed so crazy relative to every other eye exam I have ever experienced. I found out that they are a small group of md's who rotate around the different clinics. While I was surprised almost everyone in the practice was an MD/DO rather than an optometrist. However, given the amazingly bad exam, I would not recommend Dr. Zollman or Eye Associates Northwest Clinics. Just go to your local mall/Costco eye exam place and schedule an exam within a day or two. Given my own experiences, I feel certain that they would do a much better job! read more