My Disappointing Experience with S&H Tree - $8,800 Paid, Agreement Not Fulfilled…read moreOn September 1, 2026, Heith, owner of S&H Tree, came to my property to provide an estimate for removing our 129-foot Coulter Pine. During his visit, he also agreed to provide an arborist report for my neighbor's Coulter Pine, which is leaning toward our property and has already caused damage to two of our vehicles.
The arborist report was a major reason my husband and I agreed to hire S&H Tree for $8,800. We needed this report to include with a certified letter to our neighbor, especially with high-wind season approaching.
On September 3, two S&H Tree crews removed nearly the entire tree in one day. They worked efficiently and initially did a good job cleaning up in our yard and our neighbors yard. However, the stump was not ground down properly, requiring a return visit on September 9. Unfortunately, they left a significant mess in both our yard and our neighbor's yard.
I received the $8,800 invoice on September 9 and paid it immediately in full, trusting Heith would follow through with the promised arborist report.
Five weeks later, despite numerous messages, I still have NO arborist report. Instead, I've received excuse after excuse and repeated delays. I made it very clear how urgent this report was due to the damage already caused to our vehicles and the approaching high-wind season.
We have now had to hire another arborist company at an additional expense because we simply cannot afford to wait any longer.
My biggest mistake was paying in full before receiving everything we agreed upon. Lesson learned!
While the tree removal itself was handled efficiently, the lack of follow-through, communication, and accountability has been extremely disappointing.
Based on my experience, I would NOT hire S&H Tree again or recommend their services. An $8,800 job should come with professionalism, honesty, and a commitment to honoring agreements.