I first posted on March of last year. They were very good at the install of a new 115 motor on my…read morepontoon. However, I did have several issues after getting in the water back home. Bob was responsive and I did have to take the boat back to Greenville one time. One year later, I find the title was incorrect and TWPD indicated to me that the dealer made the mistake and put the model number of the motor on the title instead of the serial number. I called Barbara to discuss the fact that my receipt from her only had TBD on the serial number blank of the document. Barbara was extremely rude and would not listen to my issue. She stated that the TWPD was the problem and not her. I hung up on her because she would not admit she was the problem. I would be careful with dealing with this place again.l I was too hasty in giving them a good review. Just look at the place and make your own determination prior to dealing with them.

These folks were some kind of special. We blew a tire on our trailer and these folks not only had…read moreour exact size on a rim they stayed open to accommodate us. Without their willingness to accommodate us we would have been stuck till the next day.

Stay away from these people!! I was warned by the other reviews and messed up and went to them!…read moreThey are on some serious drugs and will screw your over. They are incoherent and cannot even remember what they told you. They sold me a boat and I put $2,000 down. Then I find out they don't even have the keys to it. They jerked me around for weeks and I am still fighting to get my money back! They are all a mess and obviously on drugs! Stay away, you will feel as foolish as I do!

After complaining that we showed up during business hours with our boat and the newly reopened "The…read moreBoat Shop" (formerly Lynn's Marine) was closed without any signage indicating why, here is the General Managers reply carbon copying Richard Lowder the owner who never stepped in to say otherwise. Beware of this place. We had a bad experience with them 4 years ago and only tried them again because our neighbor just bought a boat from them and gave the management good reviews. Very unprofessional and rude. Go to Texas Hydro Sports instead. Here is the GM's untouched response: "After pulling a 14 day straight shift to get customers back on the water for the air show, the owner gave us time off Sunday afternoon, since not a customer came in. We regret that this inconvienced you. Since you are already upset with the fact we did not put up a sign, I am not sure we can make you happy servicing your boat. We do try to accomodate as many of our customers as possible. We also realize we are not going to make everyone happy. Thanks for trying us at The Boat Shop. (903)887-0840 Willie Moore - GM The Boat Shop (903)887-0840"

Never had an issue just had my pontoon boat rewiring all done. If you need advice, they'd be more…read morethan happy to help you out.

We paid Nortex to work on our newly acquired 24 year old boat. After 3 service tickets and $4000 we…read morethought we were done and ready to go. The boat wouldn't start. When we called Tony we were told our batteries were old. We explained that prior to the generator carb rebuild they just accomplished the engines started just fine. He insisted the batteries were the issue so we ordered 3 batteries. After a week the batteries hadn't arrived so we purchased them elsewhere and paid someone to install. The boat still wouldn't start. After a day of troubleshooting we found the DC Battery switch panel. The battery switches were turned to off. We switched them to ON and the boat started immediately. They don't listen. They don't want to troubleshoot. They just want to sell more services.

Absolutely the best guys ever when it comes to ski boats. Very knowledgeable, not pushy.read more

Can't say enough good things about these guys. MasterCraft Fort Worth had our boat six months to…read morerebuild the engine. We finally picked it up and dropped it in the water and it wouldn't start. We took it the next day to this location and they opened it up and looked at it right then and there. They found a switch that was off and a loose connection. So thankful they didn't make us wait and they got to it right away.

I purchased two Seadoo watercraft from these people in 2016. At the time I purchased the boats I…read morewas told we did not need a trailer for them. They would deliver them to our lake house and service them there or pick them up if they needed to be serviced in the shop. One of the boats had a problem with the Brake/Reverse feature this spring. I called Texas Hydro Sports to see if they could come an pick up the boat. The woman on the phone said it would be 9 MONTHS before they could get to me. WHAT!!! I suggested to her that it made no sense for me to have them pick up the boat in January 2019! She said that was their schedule. I asked if they had a trailer I could borrow and I could bring the boat to them. She told me they did not have any trailers to loan. They did, however, have some for sale. I could come and purchase a trailer and then deliver the boat to them. I asked how that would influence the service schedule. She said they had a lot of boats ahead of me so it would probably be a couple of months. I suggested that the summer would be almost over by that time. She agreed!!! I asked to speak to someone else. She had the manager/owner call me back a couple of days later. I told him my tale of woe. He said he would "look into it" and call me back. It has now been three weeks and he has yet to call me back. In the intervening time I went to Texas Adventure Powersports in Richardson (https://www.texasadventure.com). I told them I had a boat that needed service, they loaned me a trailer, I went back to the lake and picked up the boat, dropped it off at the dealer. 9 days later they called me to tell me my boat was ready. I picked it up on their loaner trailer and delivered it back to the lake. It runs perfectly. Bottom line: There are some good places to buy watercraft in the Dallas area. Texas Adventure Powersports is certainly one of the best. There is no need to deal with the likes of people like Texas Hydro Sports. If we avoid them perhaps the business will fail and we can get a good dealer to open at the lake. Too bad Yelp only allows reviews of 1 or above. I would have rated this business ZERO!

Took our boat for service. After having it for weeks they said they could not fix it. When we got…read morethe boat back our oil cap was missing. Was there when we took it in. Charged us for two lake tests and mechanics had no explanation for boat issues. Didn't offer to replace cap so had to order online which took another two weeks. WOULD DEFINITELY NOT RECOMMENDTHIS PLACE!!!!!

I bought a used Malibu at a better than fair price from Waterski America's Fort Worth location…read more Sean A. and his whole team were awesome from the first time I met them through delivery and the service beyond. The first time I looked at the boat they told me about an issue with the trailer and with enormous amounts of integrity went above and beyond to make this purchase perfect. I've had the boat for 3 months now ... we've had a great time with it and and it has run flawlessly. I've called a couple times to figure out things with the boat that I didn't understand and they've continued to go above and beyond to help me including FaceTiming me while I was with this sleek watercraft. They continue to impress me despite the relatively minuscule amount of cash I spent with them compared to buying a new Malibu. I cannot recommend these guys enough. I live 5 hours South of WSA Fort Worth and wouldn't hesitate to come back to purchase from them again (there are other Malibu dealers in between us). If I could give them 11 stars (one louder), I would - because these guys deserve it and have earned it.

Poor sales and financial coordination. Quoted one payment by sales and a very different one by…read morefinancing. Understand that all thing's being equal should be close but over $400 A month' difference slacks of bait and switch. Very disappointing, will be buying but not by this specific sales person. I will be pre approved on next purchase

I tagged along with hubby who was looking for tie down straps for his kayak. Previous straps that…read morehe purchased there over eight years ago are still going strong. He was looking for the same thing that he has, just longer. The store looked like they were doing inventory or getting ready to move things around. Everything looked to be out of stock and disorganized. Hubby is a fan of this store and the quality merchandise they normally sell but this visit was disappointing.

West marine has moved to a shopping center next to Target off of 121 & 423…read more They have so much inventory that I find it easier shopping there than I do ordering from online stores. The people there have always been knowledgeable about their products and able to give advice and suggestions on what might be best for you. Needless to say, I really like the new store.