How can 7-11 not have coffee available unless the machine is broken down. The cashier told me that…read morethey don't do coffee only cappuccino at this time. It was 8:30 at night and there was at least 10 people inside the store so they're not that slow. I'm driving 300 miles and this is a detour to keep myself awake. Unfortunately they did not have coffee available. I fully expected that the cashier would tell me that he would make some but he said no only cappuccino out of the automatic machine. Disappointed

I hate how the dtore closes, the cashier usually does his cleaning between 1 am -2am…read more It veryconvient when you want something quick.. But not to have to wait for the guy to come back from where ever he went, leaving the premises in his car. The website reads open all day , 24 hours. Not this store, you never know when it's closed or when it will open back up It's frustrating. I can't go to another store.

Claims to be open 24 hours but refused to unlock the doors. False advertisement. Would not…read morerecommend going to this location. Rude and unhelpful.

Disgusting but handy dog wash outside. All they need to do is clean the dog hair out of the tub. I…read morementioned it in the past but store management is lacking so today it was gross again. I do gas up here if in a hurry but prefer Arco on 2nd because it is cheaper (when you use cash). Price is only $10.50 for a basic wash.

Was headed back to concord,where the gas is only $3.65 a gallon. My tank read 40 miles till empty,…read moreso I only paid $20 at pump #7. Gas pump presumed to pump the $20, Put Navi on was in phone with my sister so to my fault I was not paying attention. When I jumped on 37 gas tank read 37 miles till empty. Next exit was closed do to construction & wanted to beat traffic. So I continued on. Came back later to let store know maybe it's something wrong with the pump & they didn't want to acknowledge it. & had the line in the store looking at me crazy even though I gave off no Karen vibes, payed for my stuff and left. So from now on I will be paying attention. Proceed with caution & attention!

This is very nasty. This is how the ice looked after melting. I'm guessing it's mold please do not…read morebuy any fountain drinks from this location

At 2:45 p.m. today the employee who was working was rude and literally threw my change (coins and…read morepaper) at me. Apparently, he was upset that I couldn't remember a pin on a newly changed card and when I said that I would pay cash he was annoyed. This was not my first interaction with him. My previous interaction was with wanting to purchase a Google Play card and his machine was not working and he got upset with me when I suggested canceling the transaction and that I'd come back with cash. That was about a year ago, and this is the first time I've been back. Really awful customer relations. Today, I told him that I'd never had anyone throw change at me, and the people in line looked shocked that he did that. Something is fishy here for this man to get so upset over cash payments.

Horrible. I bought some half-and-half and it smelt already rotten. I could not return it the day of…read moreand then when I did, I had to spend five minutes arguing about a $3.99 product. Pretty much blamed me the customer for buying it and was horrible at customer service.

This pharmacy (1707 grant) has caring staff, but they are overwhelmed with the amount of…read moreprescriptions/customers they have. Two other pharmacies in Novato have closed in recent years and it seems like everyone has come here now. Lines are long and if you have any issues at pick up they direct you I er to drop off meaning you cannot get one stop resolution. You have to wait in line again. If they have an issue filling your prescription they won't call to ask you anything. It just won't be there when you arrive at pick up time. The Costco pharmacy and either of the other cvs stores in Novato would be a better choice at this point. I'm hoping to get all of my prescriptions transferred out asap. It would be great if cvs corporate would increase staffing and review customer service protocols with existing staff here.

If there were a minus one star, I'd use that. There's a reason the parking lot is empty, and…read morethere's only one employee. I came to grab some nail polish and was prompted to push buttons over and over after saying no to their Care program. The employee insisted I said yes, I didn't. I'm still practicing covid safety and prefer not to be in ANY store, but if I am in one, it's quick. This was not quick. I asked three times to cancel the transaction and the woman insisted she couldn't do that and I had to give a credit card in order to cancel it. WHAT??

I'm not sure what's going on here, but this place used to have a bakery and deli. It was a secret…read moregem in Novato. They used to do custom cakes and actually MAKE sandwiches for customers. I went in to grab two deli sandwiches and was told it was "serve yourself" and there were pre-made sandwiches; I asked if she could make a sandwich for me (I had a specific order) the woman pointed and said "Make it yourself" MAKE IT MYSELF??? I could have done that at home. Needless to say; but I'll say it anyway - no thank you.

THEY have the hottest beer and soda in town . There to cheap to fix there cooler . Myself and all…read moremy contractor friends , which is a lot don't and will not buy any drinks there until they fix that problem . At the end of a work day when it's already hot outside , who in the hell wants a hot beer or soda . There losing a lot of customers from being to cheap to fix there cooler !!!

I come here all the time and they are always closed at night. This is very unprofessional I…read morethought it was open 24 hours. And I had to walk all the way here for nothing. It is a 30 minute walk. They don't even put a sign saying when they are gonna be opening at this time or what ever. This happens to me all the time. Its not cool or right.

This is the "Loop Market" that's the food mart & Car wash of the Shell gas station at Rowland & S…read more Novato Blvd. It's near the freeway ramps, so that's why the gas prices are higher. Also. Shell is a Top Tier major fuel brand, and has a reputation for being pricey gas. I was at this Shell/ Loop Market at about 850pm on a Tuesday. The car wash was closed, so I couldn't review that. The food mart was very clean and well organized. It looks like they were doing re-stocking or maybe an inventory count. I was looking for something to eat, and Oh Look! They have hotdogs! $1.99 for 1/4-lb hotdog. So I asked for a hotdog for two reasons: (1) I like their hotdogs, and (2) I wanted to see how he serves it to me. I told the clerk about my weird hotdog experience at the Loop Market in Daly City last week. He didn't know why they served hotdogs like that. The clerk served the hotdogs on buns, on their own paper tray. Very nice, but the buns weren't fresh. The actual hotdog was fresh and juicy, and probably still within it's holding time for best quality. So in general, a good experience at this Shell station. The food mart is equipped with modern dispensers and fresh food tables. Also, lots of packaged foods are available. Note: Posted sign says no pump assistance for disabled persons at this station.

Such a sweet lady working here! It's not often I feel asked "How are you doing?" and the person is…read moregenuinely interested in my response! After ordering (The Sausalito) she smiled and said "Okay. Take your time. I make sandwich now" with a kind smile. The sandwich was pretty good too. I got it on D/K bread, which it took me forever to put together means dark bread. As in dark on the outside. Great price, especially as compared to the two $$ places around the area with menu pieces twice higher. Only wish it had a little more chicken, and I'm not so sure about the red peppers.

What a great hidden gem off the freeway. Good food, great service, and cheap prices. The lady…read moreworking today was so sweet and kind, I look forward to coming back.